Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.83

3.8 Rating 1,652 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered velux blind , long wait for blind and then first booking for fitting he didn’t turn up, came next day and fitted blind which had a hole in it , replacement ordered , another long wait and yes you have guessed blind faulty . Customer services poor and that’s when you can get through. Would not recommend . I requested refund which I finally got”

Helpful Report

Posted 3 years ago

“Customer service appalling- they make false promises and lies to get you off the phone and then the next person you speak to tells you something completely different. I have had months of hassle and wasted so much time of the phone to this awful company. Such a regret using them.”

Helpful Report

Posted 3 years ago

“Blinds sent out with 2 different fittings on pull cords and one pelmet cut short. Replacement requested which took a long time to arrive and fit and this was cut squint and one side. When you call customer services each person tells a different story. This company is shocking and customer service is terrible.”

Hillarys 1 star review on 21st April 2022

Helpful Report

Posted 3 years ago

“We only needed the vertical blinds for 4 windows. When he came to fit he had to use our old clips. Also said he would bring Pull weights. In my opinion deliberate ploy to get a sale as the pull weights are no longer available . We wont use this firm again. WARNING”

Helpful Report

Posted 3 years ago

“Was charged £500 for 3 narrow blinds. My choice of fabric was swopped for another without consultation. Very disappointed.”

Helpful Report

Posted 3 years ago

“We placed our order last October and under stood the delays etc re covid. Well we have stayed in all day awaiting the fitter with 4 sets of shutters, I rang last week and was informed that the fitter would call in advance and double check on access etc - never happened. the customer liaison team confirmed today was the installation day and was told yes sometime between 11.00 and 15.00 and the fitter would let me know what time to expect him Well here we are at 20.015 and still no show, I did ring at 16.00 and was told definitely today well no phone call apologising and booking another date and time and I feel really let down. I suppose tomorrow will see me ringing customer liaison again and who knows how long it will be awaiting the shutters,”

Helpful Report

Posted 3 years ago

“Ordered Blinds in November took money then told delivery in April, not even a courtasy call to give me an update very poor, Guess Ill have to chase”

Helpful Report

Posted 3 years ago

“The chap who did the work was quick and efficient, however there was some damage to the window frame which we didn’t notice until late the next day. I had new windows at the front of the house fitted in mid February so I know they weren’t damaged in any way. The reason I am only just replying is that we embarked on a 2 week cruise holiday and have just arrived home. Again the chap was efficient and sociable.”

Helpful Report

Posted 3 years ago

“Pleased with advice, service and product, but overpriced.”

Helpful Report

Posted 3 years ago

“The guy that came to see us failed to:- Tell me the blinds from outside would not be white Gave me an ill fitting fitting which continued to dent the masonry After I queried this he agreed it was bad (this took many emails) option provided to solve was a horribly outdated looking blind. Finally went with something 50% smaller so still not ideal. When I returned after he fitted the new blind it just about covers the glass of my door, no generous overhang which would look far nicer and provide extra warmth in the winter. I’ve now requested on more than 4 occasions where my 50% discount is that I was promised at the start, where has it been applied. So far they are pointing me to T&C’s that say this doesn’t apply to all blinds and just demanding payment. If estimators are lying for Hillary’s when they come to measure up then someone needs to answer this. I am certainly not going to pay until they tell me where this is. I’ll never order anything with this company again. Terrible service, terrible fittings and people that do not tell the truth. How they stay in business I do not know. Dreadful company to avoid at all costs. My stress levels have been severely raised!!”

Helpful Report

Posted 3 years ago

“Never again will I order from Hillary blinds. They never deliver when they are suppose to they lie to their customers. They never inform you what’s going on . Bad customer service. And you cannot get your money back or cancel the order”

Helpful Report

Posted 3 years ago

“We have used Hillary’s in the past and decided to use them again for shutters and blinds. I would definitely not recommend them or use them again. Firstly they incorrectly measured the shutters, fitting them regardless then agreeing they were incorrect. So re-measured and refitted new blinds following a lengthy delay. This resulted in damaged window frames that had been newly painted. Although they have agreed to pay towards the repair of the damage. The huge delay and inconvenience they offered £200 to our troubles towards our £4000 spend. Extremely disappointing and would look elsewhere next time rather than falling for the sale of good customer service.”

Helpful Report

Posted 3 years ago

“I have just received a response to my complaint from Micheal Garner, London Account Manager. He obviously did not read my complaint as starts by saying, following our previous conversation, I have never spoken with him. He then talks about the manner in which the blinds operate, which was not my complaint at all. I was complaining that my 3 black out blinds were not fitted within the window frames but outside of them on the walls.Therefore the gap is so large either side it lets in so much light it renders them useless. I can't even get them moved as the blinds would need to be smaller...wish I had read some of these reviews before using Hillarys.”

Helpful Report

Posted 3 years ago

“The installer caused significant damage to the walls where he fitted the blinds, he left a terrible mess behind at the flat and on top instead of taking the refuse from the installation with him he throwed everything away in the communal areas of the building with my name and address on it. Unacceptable lack of professionalism and carelessness. I would not recommend Hillary's service to anyone.”

Helpful Report

Posted 3 years ago

“After paying for Hilary’s blinds , up front a few months ago they decided to chase me for payment and threatened court proceedings. I have been harassed by constant phone calls , emails and now court proceedings by form of a letter, even though I have paid , their incompetence is unacceptable I have asked to speak to the C E O I asked them if they do this on a regular basis asking for payment even though it’s paid ..an older person may panic and pay again. 4 months ago I paid and now this week they are chasing payment … One complaint about the blinds the pull threads are too short I can’t actually reach them and have to stand on furniture to reach …”

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Posted 3 years ago

“It's hard to understand how a company can get by with so many totally incompetent and ignorant staff. The fitters are great, but the office and admin staff are utterly useless”

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Posted 3 years ago

“Pleased with my purchase at first but afterthe 12 month warranty had expired I found out that there's no after care service when the blind cord snapped. No option but to buy a new blind, needless to say it won't be from Hilarys.”

Helpful Report

Posted 3 years ago

“The blinds did not fit the windows, despite a professional working for Hillarys having taken the measurements and placed the order. So we did not get the blinds we ordered. Despite that, Hillarys wants us to pay about 35% of the cost, without having delivered the product. Shockingly bad business behaviour. Do we have to report you to the Trading Standards body?”

Helpful Report

Posted 3 years ago

“Dreadful experience, no customer service, once they have your deposit they don’t care. Took months to contact for delivery, refused to refund, Russell the account manager is a very busy man, too busy for customers it seems! AVOID AT ALL COSTS!!!!!!!!!!!!!”

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Posted 3 years ago

“Hopeless communication. Still waiting for blinds ordered in August - sick of being fobbed off.”

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Posted 3 years ago

Hillarys is rated 3.8 based on 1,652 reviews