Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.83

3.8 Rating 1,541 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,541 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our fitter/salesman was knowledgable , friendly and professional . The recommendations that he made were very helpful in helping me make my choice and there was no hard sell. The blinds i bought are exactly what i wanted and needed”

Helpful Report

Posted 4 years ago

“We recently placed an order with Hillary’s, we were given a quote and agreed to remove a few curtains and blinds from the order as the price was expensive. A revised quote was not sent to us and we were told to ignore the prices of what we didn’t want. We had the fitter/advisor come to us and told us particular blinds that we wanted in our bedroom we’re not available. We agreed to have them changed. The fitter named Brian was amazing and did a fantastic job I would highly recommend him as a fitter his work was clean and did an amazing job. He took what was the final payment and only to get several calls from Hillary’s saying we owe them 700 pounds still. We on numerous occasions have asked for a revised invoice to show where this 700 pounds has come from and they keep saying they have sent it to us and we have not received anything even though we requested it to be sent via post as well. They keep hassling us to pay and we believe that until we see the revised invoice we will not pay they have now referred us to the debt company which I think is disgusting and unfair and just says a lot about the company they are. I would seriously if anyone is considering to go ahead with Hillary’s to not bother they are not a reliable company and this experience has been very frustrating for us as a family as we keep getting calls accusing us of not paying an amount that we don’t believe is correct. The advisors on the phone are very unprofessional. If you are reading this and considering to order blinds please look at other companies who will treat you with respect and are professional.”

Helpful Report

Posted 4 years ago

“Look elsewhere! Unfair contract terms by expecting full payment in advance of any installation, should have walked away then. Just did not turn up for agreed installation and took a week of chasing to get my conservatory blinds installed. Then wires coming loose, the wider blinds really stiff to operate, the pole to operate them with has a cheap flimsy plastic end that keeps slipping off, customer service atrocious!”

Hillarys 1 star review on 17th November 2020

Helpful Report

Posted 4 years ago

“Love my new blinds from Hillarys, so happy I could still have someone come round even during lockdown as I've just moved and really needed my blinds fitting to give me some privacy.”

Helpful Report

Posted 4 years ago

“My new shutters from Hillarys look stunning! Really impressed with the quality and can't speak more highly of our local advisor Andy enough. We will be using Hillarys again in the future, a doddle.”

Helpful Report

Posted 4 years ago

“My blinds look beautiful, thank you Hillarys! I was worried about getting them in time for Christmas and very nervous about having a tradesperson come into our home during lockdown. The lady who came around knew the products inside out, and helped us decide what to go for, she was really helpful. Best of all, she was completely safe, wore a mask, foot protection, sanitised and kept a safe distance. She really took it seriously which was a big weight of our minds. The end result is fab! Definitely using Hillarys Blinds again for the rest of the house.”

Helpful Report

Posted 4 years ago

“Great selection, love all the colours and patterns on offer. Can definitely notice a difference in quality compared to when you just pop to the shops and get a cheap pair of curtains. Of course there is a price difference but you get what you pay for, Hillarys quality is fantastic.”

Helpful Report

Posted 4 years ago

“I love my new motorised day & night blind Thanks Hillarys!”

Helpful Report

Posted 4 years ago

“We had your blinds a few weeks ago for our conservatory. We had Chris to measure and fit. He was very polite and courteous and so pleased when he fitted them. In fact so pleased he is coming back today to do the other four blinds. We would recommend him entirely.”

Helpful Report

Posted 4 years ago

“Not impressed at all!! I have asked for a refund but have been told tough luck... I paid £900 upfront in good faith and have been left out of pocket and ripped off.... Each blind has an inch gap between them looking unsightly and letting in light... For the money they are really poor quality and not what I wanted at all. I will now have to purchase elsewhere and pay all over again. I am so annoyed and would strongly advise you not using this company/cowboys. I escalated my complaint to the Chief Exec - John Risman in the hope he can see what everyone else can see and that is a shoddy job!”

Helpful Report

Posted 4 years ago

“Ordered shutters for front of house in August 2020 fitter came on Friday one frame missing no one can tell me where the frame is no one can tell me when it wil. Arrive. Extremely poor customer service I made a verbal complaint last night someone called me yesterday but no one from Head office has had the manners to call me today. BE WARNED DO NOT ORDER FROM HILLARYS they take your money and then leave you .”

Helpful Report

Posted 4 years ago

“Beautiful, modern fabrics for my home.”

Helpful Report

Posted 4 years ago

“Warning to prospective customers DO NOT CONSIDER using HILARY’S. I would not give them any stars if that were an option. Once they have your money the customer service is appalling. Now they are blaming Covid. They cant meet the fitting needs of clients but continue take it orders. Perhaps in these different times they need to look at how the company operates. First experience a few years ago the fitter didn’t arrive and was told by customer services that the fitter had left and they didn’t know about my order !!!!! Several calls later I was Told to put BLACK BIN BAGS at windows !!!!! While we waited for them to be fitted. Don’t think I have ever been so angry. Eventually they were fitted quality okay but certainly not the neatest job. I had one window that couldn’t be done until alterations to the room. Against my better judgment once alterations finished I ordered the shutter from Hilarys purely because I wanted it to match. The rep took the order and full payment in June 2020. She was apparently loved the company so much her husband joined to. Very pleasant fitter came to check measurements etc. I fully appreciated that with ‘Covid’ there might be a delay but now we are in November and further delays. Firstly told problem at Felixstowe !!!!!! If I’d realised they were not made in this country they would never have got my first order which will make me more careful in the future. Now my fitter is shielding which I can fully appreciate and not a criticism of him, however Hillarys obviously don’t employ enough fitters or perhaps it is that they have a high staff turnover which would not surprise me. I wanted to fit them ourselves but have been informed that Hillarys do not allow that if you want a guarantee, so our hands are tied. we cannot do anything but wait. I have NEVER found customer services at all helpful, perhaps that is because of all the complaints they deal with.”

Helpful Report

Posted 4 years ago

“Really pleased with my service and love how my brand new blinds look in my new home. Would definitely use again next time I move.”

Helpful Report

Posted 4 years ago

“The advisor was really helpful & I was really impressed by the range of options available which were within my budget - looking forward to having my shutters installed.”

Helpful Report

Posted 4 years ago

“Hillarys is great value for money considering measuring and fitting by an advisor is included! They also have a fantastic range of fabrics to choose from.”

Helpful Report

Posted 4 years ago

“Was recommended to Hillarys by my neighbour after I moved in to my new house. They came with all their samples and the advisor was very pleasant, friendly and no pushy at all. He actually lived just round the corner, which I wasn't expecting. My new curtains look great and would recommend.”

Helpful Report

Posted 4 years ago

“My local advisor was amazing! He was so knowledgeable about the product and talked me through which blinds would work best in my space. The service was second to none and great value for money.”

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Posted 4 years ago

“LOVE LOVE LOVE my new Wooden blinds in my living room, especially with the darker nights its made the room more private and cozy ready for the winter! My advisor was so helpful picking options for me as well as providing lots of helpful product details, he was very patient with me as at first I wasn't sure what to have! Thank you Hillarys :)”

Helpful Report

Posted 4 years ago

“I'm absolutely in love with my new blinds! I went for Day and Night blinds in my kitchen and they've solved a world of problems, especially now it's darker sooner! They are so clever, I'm so grateful to Hillarys and my advisor for everything they've done, I'm finally happy with my kitchen! I couldn't recommend this company more, the service was better than I expected with everything taken care of for me I felt totally at ease and safe in terms of Covid19 too. I could never have achieved a look like this without Hillarys thank you!”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,541 reviews