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Hillarys Reviews

3.8 Rating 1,541 Reviews
71 %
of reviewers recommend Hillarys
3.8
Based on 1,541 reviews
Customer Service
Avg Email Response Time
-1 hours
Read Hillarys Reviews

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025
Anonymous
Hillarys 5 star review on 4th February 2025
Alan Shaw
Hillarys 5 star review on 10th September 2024
Carol Willing
Hillarys 5 star review on 9th September 2024
Wendy Hall
Hillarys 5 star review on 29th March 2023
Anonymous
Hillarys 5 star review on 29th March 2023
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Hillarys 5 star review on 29th March 2023
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Anonymous
Anonymous  // 01/01/2019
Shutters no longer close after 18 months. £75 call out fee to repair.
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Posted 4 years ago
Stay away from ordering anything from Hilary blinds. I ordered blinds for sons room the guy took 1 and half hours measuring window. We placed order waited 4 weeks for them to put blind up..ONLY TO FIND THE MAN PLACED WRONG MEASUREMENT AND THE POLE WAS TOO SHORT FOR WINDOW. NO apology from Hilary blinds. Cancelled order and waiting for refund 3 weeks later Have ordered from another company and so pleased I cancelled Hilary blinds
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Posted 4 years ago
- shocking customer service. constant delays. - 3 months from paying deposit to completion instead of the promised 2 weeks. - countless broken promises - 9 visits scheduled. - 25% of visits missed - social distancing laws broken in my home and this was later accepted in writing by Hillarys. - reps only wore PPE on 5 out of 8 visits during the pandemic - reps played good-cop-bad-cop routine to try and appease me. - made me miss several days of work either for missed appointments or pointless visits. - the first attempted fitting was a waste because it transpired the measurements had all been taken incorrectly so blinds didn't fit properly. - now awaiting a response from the CEO, FD and Group Sales and Customer Services Director. DON'T EVER USE HILLARYS.
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Posted 4 years ago
Excellent service from Hillarys. My curtains were measured and fitted perfectly, whilst be covid-19 safe. No issues with timings, fitting or customer service, thrilled with the results!
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Posted 4 years ago
Wonderful and quick service. Very professional and good quality blinds, curtains and cushions
Hillarys 5 star review on 23rd October 2020
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Posted 4 years ago
First class at no shows. A reminder to stick with independent companies.
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Posted 4 years ago
This is my experience with Hillary’s blinds, I feel the experience is really disappointing from start to finish. We wanted to put shutters in the front of the house, I have always fitted my own blinds through online companies and never had any problems. I thought that there maybe a few difficulties trying to fit shutters and decided to go to the so called experts. I arranged for an agent to visit the house, she was pleasant, measured the windows and gave an instant quote. We decided to go with 3 windows at a cost of £1100. This is when thing started to go wrong, we were told we had to pay 50% now and 50% before installation. We paid the deposit and got overcharged. I only noticed when the agent left, so spoke to customer services who got in touch with the agent and I was told they would adjust the final payment. The day of payment came and I noticed that Hillary’s had taken over £600 without my permission, I gave no bank details and assume that took them from the original card payment? Again they had taken too much, I again spoke to customer service and was told the message hadn’t been passed to finance and it would take 15 days for the refund. The installation date was arranged when the professional installer came to check the agents measurements, we agreed the date. I booked holiday to ensure I would be at home. This date came and went, when the installer contacted me he told me the fit date hadn’t been arranged. The shutter installation is poor, screws missing, a bespoke frame has been hacked and filled with decorator caulk, gaps in every corner of the frame. I wouldn’t use their service again and have contact Hillary’s as I want to speak to a manager.
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Posted 4 years ago
Three months on left with a broken window and no blinds. Shocking customer service - stay away from Hilarys at all costs, had them out trying to get the blinds done 5 times now, each time there has been something wrong, like two blind instead of one long one, the motor not working, the motor not in the blind - it is a joke!
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Posted 4 years ago
Shocking service when my mum used them Rep not interested in even talking to my elderly mum really, he seemed extremely shallow, not really interested in what she wanted ,just making a sale I advised my mum not to go ahead as he didn’t really even know how to measure ,and because it was a bay window that needed a new pole he was uninterested , and completely stressed. When he brought the curtains round , they didn’t shut properly because he the pole was incorrect for the curtains He a tried to tell my mum they would be fine ,and didn’t need shutting Because I was there , I said we are not paying Until you put this right In the end he bought another colleague with him and the pole was changed ,obviously further cost ,which we didn’t mind , and the curtains were put up thanks to the other guy helping out The whole experience was ruined for my mum ,it was stressful and upsetting wondering if it was going to work out , while we were waiting for the curtains to be refitted after the first failure All of for the fee of over £500 Never again
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Posted 4 years ago
Warning! Do not use Hilarys, extremely unprofessional customer relations team and company overall. Scam!
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Posted 4 years ago
I ordered eight blinds from Hillary’s back in January 2020. I really like the sales rep who was really helpful. The fitter came round and measured everything. On the day of fitting in February/March 2020 four blinds were great, one blind wasnt ready in time and the wrong remote control was provided for the remaining three blinds. Those remaining three blinds were not fully fitted and was told to leave them until the correct remote arrives. COVID happens and waited to hear post lockdown. Was told multiple times by customer services that the fitter had everything he needed and would be in touch but he wouldn’t reply to my texts or voicemails. Finally had a date to finish the fitting but the fitter was a no show, this happened another time. By this time I must have call customer services about 10 times and got varying responses saying they had contacted a fitter and they would call me to saying they would call me back later that day. No one from Hillary’s called me back and customer services then told me someone should never say they would call me later that same day. After more calls to customer services I finally got a new fitter and date in August. The fitter has the remaining blind but not the remote. After more calls to customer services they finally posted the remote to me. I must have called 20 times to customer services and all that happens is they call the fitter/adviser and then tell the customer the fitter/adviser will call you and they never do. After 9 months I am still waiting for Hillary’s to fulfil my order and there is no apology from the company considering they have had my money the entire time. Would recommend everyone avoids using Hillary’s.
Helpful Report
Posted 4 years ago
I will never ever buy anything from this company ever again, we should of had our blinds fitted in august, they never turned up,we complained numerous times, they were not interested, they told us we had to have the blinds fitted and we couldnt have our money back, we sent numerous letters which got ignored and emails, we took it to trading standards who told us to write letters which we did with no response so the next step was small claims court which we paid for, 2 days later we got a phone call from head office who was very apologetic and alovely lady, she told us we didnt have to pay anymore money and they would refund our court money which they did and our blinds were fitted after 3 months but no this company is a disappointment and we will be shopping somewhere else for the rest of our blinds.....
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Posted 4 years ago
The representative who came to measure the windows in May has been incredibly rude. I ended up going with ordering real wood blinds which has arrived today 30 September. They had arrived not according to the order however had several issues one of them being white tape which I didn’t not ask for. I specifically remember we decided no tapes as they were about £25/ window extra. I wanted the simple cord. He representative himself said “yeah, I agree with you. You wouldn’t have ordered white tape on dark coloured blinds”. I am awaiting to see when they make the correct blinds according to specifications we agreed on when I placed an order.
Hillarys 1 star review on 30th September 2020
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Posted 4 years ago
The fitter came to measure for our blinds but when they arrived for fitting the blinds were too small and did not work. The fitter refused to talk to us and his own customer service colleagues. We got our money refunded. Agreed with them for the blinds to be collected within two weeks but have yet to appear after four weeks! Total lack of service from all at Hillary’s.Not to be recommended .
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Posted 4 years ago
Was not home when they were fitted but they are too short & let light in. Very expensive for not especially good quality. Feel ripped off. Should have got a few quotes.
Hillarys 1 star review on 26th September 2020 Hillarys 1 star review on 26th September 2020
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Posted 4 years ago
Still waiting for Hillary’s to contact me for fitting my blinds, phoned customer services three times made all the noises but did nothing, paid in full for the blinds, That was a big mistake. Maybe if I just a payed a small deposit, they might a have been quicker to respond to my calls
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Posted 4 years ago
I don't think there are enough words for me to express how bad and extremely disappointing the customer service is at Hillarys and how awful the experience with the company has been. I decided to leave Hillary's this bad review so this experience doesn't happen to someone else. It all started with arranging an appointment online to our new flat. Chris was extremely nice and measured everything, he was very helpful and gave us really good suggestions on how we should do the curtains etc. After the appointment we thought we were dealing with the professional company they claim to be on their website, and their history, and their helpful team which so far (Apart from Chris) has been an absolute lie and a farce. One of the reasons we decided to confirm our order on the day was because the fitting would take place on the 7th September and we were happy to proceed with half of the payment which was 2.5k. The reason the date was an ice breaker for us to go ahead was because we are on a ground floor flat in the middle of a huge development and curtains are essential. I got a call from what I believe is another Chris 4 days before our install day to tell me that the manufacturer of the voiles has stopped producing the fabric and they are not doing them anymore. I was shocked to hear that I wasn't informed of something like this considering it was over a month since we placed the order. So I decided to call Hillary's the next day to check what was going on. I spoke to someone called "Matt", and he guaranteed me that the install was still going ahead on the 7th with the exception of the voiles which the fitter will just come back a few days after to hang them. On the 7th I had to take the day unpaid to be there for the fitting as I cannot work from home. After 1 hour when the fitter was supposed to arrive I called Hillary's to find out what was going on and ended up speaking with "Sharon". She told me that it was not true that the voiles were not being produced but there was just a delay and that Covid was the reason. May I clarify that if you haven't been able to adapt to the new normal COVID life you shouldn't promise anything to your customers. Covid is NOT an excuse to offer awful service, negligence and miss deadlines. So at this point "Matt" blatantly lied to me about the appointment still going ahead and to top it all up I spoke with Chris and told me that he cannot install them that way and he doesn't know why "Matt" would say that. Back to "Sharon", she said that the voiles would arrive on Thursday the 10th and Chris will be in contact with me. I called on Friday 11th in the morning fuming as I haven't heard from anyone and spoke to someone (I don't remember her name) and after asking for some sort of compensation and to speak with the manager she gave me a mare £150 compensation fee on a 5K order. I lost £150 by having to take the day unpaid so that just covers my losses so not really a compensation there. Chris called me later that day to arrange the appointment for Wednesday 16th because Hillary's guaranteed him that the voiles were shipped to him. It goes without saying that at this point I obviously wanted to cancel this order and go and order from someone else. Ikea would have done a better job with the curtains. But all I got from the people mentioned above was threats that if I retrieve the payment they will be sending me debt collectors. It is now Monday 14th, I got a call from Chris mentioning that he didn't receive the voiles from Hillary's but he was going to request them be couriered but Wednesday 16th was not going to happen, Thursday 17th was possible (Which I cannot take unpaid) or it will be an extra week. He mentioned he was going to find out what is happening and get back to me within an hour. He didn't contact me so I decided to call Hillary's for the 4th time. I spoke to someone else in Hillary's obviously to a whole other level of anger to only find out that replacement voiles had been reordered and they will not arrive before the 24th, so by the time I get to arrange another appointment and that's considering if Hillarys don't joke me around any more I would be without curtains for a month. At this point I requested to speak with a manager and apparently I can't but someone will be in contact within 24 hours but I don't have much faith to hear from him/her. Here I am leaving this review and still no news if I'll ever see the curtains in my flat or the debt collectors instead So if you as a customer are considering buying from this company please DON'T. They WILL NOT deliver you on time, they will take your money, they will scare you with debt collectors, and above all their customer service is one of the most awful ones I've seen in any industry. And if you are in my situation right now just google the CEO's email, easy to find and send him an email like I did asking him about my curtains. PS: Go to John Lewis for curtains
Helpful Report
Posted 4 years ago
I wouldn't recommend them to anyone.. be aware If there is a zero star I would even give. Extremely unprofessional customer services after the order and throughout... the engineer took wrong measurements for my 3 windows !!! Yes three!!! And ironically he didnt find out until after he fitted them !!!?? Faild to fix the problems... and its been dragging on for almost 7 month now... engineer was lying to me about booking appointments... he never showed up after even booking appointments... never replied to texts very very unprofessional I wouldn't recommend them to anyone
Helpful Report
Posted 4 years ago
COMPLAINT MADE ON 28th August. Still waiting for reply in writing. As CEO of Hillary’s I feel it would be beneficial for you to read my current experiences with your company,  trying to purchase 4 roller blinds for my families home. This is a complaint and I want it investigated fully due to the numerous failings and appalling service from your team, as I have tried my very best to sort this. I am a new customer to Hillary’s, and chose you as I have always been advised by friends and family that “you can’t beat Hillarys’ their service is incredible and their blinds are the best”. I can safely say once you have digested this, you will probably appreciate that I do not agree with this statement at all. I have had nothing but issues and no communication from anyone on all my contacts made. It’s beyond disgusting how I’ve been treated as a customer. I will list events starting from the beginning so that you have a full picture: 1. 15/07 - We move into our new home. We had already scheduled from our previous address to have Hillary’s visit on the 16th July. 2. 16/07 - Mark Carruthers arrives. We agree and enter a contract on 4 blinds, in 3 rooms (2 daughters bedrooms & master) and in ours this did include 2 motorised blinds. Total cost £1016. 3. 16/07 - On the same morning, at the same time as Mark being present I cancelled a ‘Made to Measure‘ appointment with Dunelm, due to Marks sales pitch, which was taking place ‪at 1pm‬ that day. 4. 20/07 - 7.27am - EMAIL - Order confirmation received. This has an INCORRECT colour on one of the blinds quoted within the Master bedroom. 5. 21/07 - 8.37am - CALL - I call Mark and leave VM explaining that we need to rectify this, BEFORE I will make payment. 6. 21/07  - EMAIL - I email Mark backing up VM to see if we can get this issue sorted ASAP. 7. 21/07 - Over 2 calls (8.49 + 8.50) Mark suggests dropping off his Portfolio folder so I can confirm which colour it was supposed to be, on the order. 8. 21/07 - Portfolio folder is dropped off. My husband takes it in. 9. 23/07 - 10.32am - CALL. I call Mark, leave VM as there are colour swatches missing from the Portfolio, and the one I am trying to compare isn’t present. 10. 23/07 - 10.41am - CALL. Mark calls back. 11. 24/07 - 3.52pm - EMAIL. I send an email to Mark saying this is still not resolved as the swatch isn’t in the Portfolio and I’ve had this Portfolio for a while now and when was he going to get this sorted and collect it ?!? 12. 24/07 - 4.21pm - EMAIL. I receive an email from Mark saying that he had entered a generic colour, and he forgot to update, hence the incorrect colour. He will call me when he is finished with a client. 13. 27/07 - 8.16pm - CALL. ‘NOTHING’. No call from Mark since 24/07. I call and leave VM. 14. 28/07 - 12.40pm - CALL. Still nothing! I call and leave another VM. 15. 30/07 - 11.13am - CALL. I give Mark one more chance, so that’s 3 VM’s, and 4 days of absolutely nothing. 16. 30/07 - 1.05pm - CALL. I am beyond fed up, Mark has gone AWOL, with no voicemail explaining he is on leave, no email auto-reply, nothing. I phone Head Office on ‪0800 328 4196‬. We were on the way to a Farm with the girls, so we had my phone on speaker so we could both talk. Husband was driving. We speak with Lorraine. We both talk and explain we are very angry and want a complaint logged. Lorraine advises that she doesn’t think we warrant talking to anyone else, when I asked to speak to a manager and that she feels “I’ve done a good job with this call and no need for a complaint” and she is an Account Manager and we won’t be speaking with anyone else. She couldn’t explain the Complaints policy at all. Completely missing the whole point of a Complaint policy. Complaints are a customers choice, and I was even more fuming after speaking with Lorraine, the customer service was appalling. She actually said to us “this is the first time you’ve rang Head Office” and I was trying to advise her that I should never be in a position to NEED to ring HQ, as the process should work. HQ is for when things DO NOT work and they should be able to get it sorted as a priority******Didn’t get chance to finish the call as she HUNG up on us !!! ***** 17. 30/07 - 11.16pm. EMAIL. I send yet ANOTHER email to Mark asking where on earth he is and whether he wants our business ?! 18. 30/07 - 1.23pm - CALL. SUDDENLY we receive a call, obviously spurred on by Lorraine and my call with her 15 mins ago. Shocking that he has no inclination or care to call me back when I call, but responds to HQ, so would have to have listened to his VM’s. He advises he has had 31 calls from customers and then he advised that he went away for his wedding anniversary. I say to him it would be a good idea to let people know where you are ! I work for a large corporations so I understand the processes and business continuity requirements that come with this, but a answerphone message with an alternative contact is not rocket science. It’s just common sense. 19. 31/07 - 6.02am - EMAIL. Email from Mark saying that to contact him if no-one calls me from HQ by ‪2.30pm‬. 20. 31/07 - 17.17pm. - CALL. I call Mark - surprise (!!) no one calls me and I leave VM. 21. 31/07 - 17.25pm - CALL. Mark calls me back (3 mins long) more “shocking news that no one has called you back” - Mark. 22. 31/07 - 17.36pm - CALL. Mark calls after chasing HQ again - what’s going on?! How difficult is it to update an order, take a deposit and send a fitter round ?!?? Absolute madness. 23. 02/08 - 2.28pm - CALL. I call Mark again, leave VM. 24. 03/08 - 7.58am - EMAIL. Email sent to Mark. Yet another epic failure, I was promised a call from him after ‪1pm‬ on the 02/08 and I get nothing. Service is a joke!!!! 25. 03/08 - 2.07pm - CALL. Yet ANOTHER attempt at making contact with Mark. Left VM. 26. 04/08 - 6.44pm - CALL. Yet ANOTHER attempt at making contact with Mark. Left VM. 27. 04/08 - 7.10pm - CALL. Mark calls me back. Still no idea why no order, no payment, no fitter yet trying to get this sorted with his manager. 28. 04/08 - 9.46pm - EMAIL. Email sent to Mark asking if this is a wind-up?! We had received some marketing in the post asking if we wanted to put any more orders through, with money-off coupons as IF we were existing customers by now. Appalling and made me feel very angry. Like our ‘noses are being rubbed’ in it! 29. 05/08 - 7.35am - CALL. Another call to Mark chasing up everything. Advised that he will call me back by end of the day. 30. 05/08 - 8.17pm - CALL. ANOTHER call, another VM, another failed promise to call me back. 31. 05/08 - 9.06pm - EMAIL. Email from Mark. “Complete shock as to how this is still going on, never had so many emails from one customer”. He advised he was visiting Friday to apologise in person. 32. 06/08 - CALL. Steve (Fitter) called. Scheduled in measuring session for the 08/08 - 23 days after our sales meeting!!! 33. 06/08 - VISIT PM - Mark turns up with flowers apologising and showed us some emails that he had been sending to try and rectify things. He advised that this all stemmed from the Fitter it was issued too having too many jobs and thinking that my Order included a Motorised BAY window blind and “being lazy” chose to reject it. (We have both a BAY, and a motorised blind request but not for that window). The fitter had read it wrong. Apparently after 10 days of our job being in limbo, it was then issued to the SAME fitter! Mark advised that ‘I should email the CEO’ with details of the issues we’ve had. Sadly though some of the issues sit with his inability to manage customer expectations, maintain communication and follow through on promises. He even advised my husband and I that he had told his boss that he “wasn’t taking anymore of her calls”. Due to the fact that HQ should be picking this up, but NOONE was dealing. I presume to help drive ownership. He advised that he had referenced a number of times that my husband has a particular job role, which is a breach of GDPR. This is personal sensitive information and should NEVER be shared with anyone, unless at the request of the customer and / OR relevant to the task. I understand that he may have been doing this to try to gain traction on ownership but this needs reporting as a breach. 34. ******ABOVE - THIS IS NOT ACCEPTABLE ***** 35. 08/08 - VISIT - Steve (Fitter) turns up. Turns out measurements of cassette piece very wrong and would have been sitting out of recess, and Mark had ordered a plastic white chain, and he asked if we wanted a metal one, and I said of course. We weren’t asked. It became apparent that a lot of the finer details were not considered nor were we asked. Disappointing. Fitting scheduled in for the 22/08, which was a Saturday and Steve’s day off. He was already doing this job as a favour as he lives in our area, but now also doing the install on his day off as he had no capacity. You would think a Manager would take into their hands to ensure that Steve is looked after and move a job or two based on priority calls on customers so that you are not running your staff into the ground, through overworking! A great example of when required maybe a customer that has had umpteen issues, 35 touch points (to date) on trying to get some bulk standard roller blinds installed would be a start!!!!! 36. 12/08 - 1.02pm - EMAIL. I send a email to Mark. He advised he would get someone to call the following day of his visit to take payment, but 6 days later and NOTHING has happened. Our business and money is a joke to Hillary’s clearly. All I can say is BEST OF LUCK when you read my reviews of this experience on the various review sites including TrustPilot. It’s so poor it looks like it’s made up! 37. 17/08 - AM - CALL - Random call from Debbie (Brown) in HQ. I ranted at her when she explained that our fabric wasn’t in stock and that it would be yet another week. I talked her through everything and she could see lots of notes, but every single one of them CLOSED down, but not ONE comment/ call/ communication in anyway to me on what’s happened/happening and how you are sorting this. She was the first person that I felt I could trust as I believed she would own this and gave her the chance to call me back on the 25/08 as she promised, she would once she had checked the stock had come in. She said she would call me back once she had spoken with Management with regards to my request for financial compensation for this shambles. She would then reduce this from the final payment and we could move forward, should this be acceptable. 38. 25/08 - NO CALL 39. 26/08 - CALL. AM - Turns out Debbie had gone home with a migraine yesterday, hence no call. From a business continuity perspective you could have all your urgent calls logged in a central system managed by an activity manager/ task driven system that is then spread to remaining colleagues so customers get call backs when they are promised. You can not do anything about sickness but you can think about how you manage and service customers better. Debbie advised that she had an offer from Management of £100 as a “goodwill gesture”. I then went onto explain a “goodwill gesture” in the eyes of a complaint is not acceptance of responsibility or “blame” of an issue. Ie Hillary’s are not accepting responsibility for these issues and the fault is clearly with you, not me on this one. Debbie went to check with her manager and came back and confirmed that £100 was the limit and there was nothing more she could do. I did advise her that it was a massive insult for 6 weeks of shambolic customer service, and STILL no product. She supported my commentary that I would be complaining in writing and provided me in writing with your complaint procedure. Debbie was great and the first and only person to try and sort out this mess. It’s been 6 weeks, I have made no payment but I’ve stayed to try to help, persevere knowing that the product is the “best” but I want compensating for this. It would have been mega easy for me to go elsewhere and if it was my husbands choice, we would be long gone as customers. We want to have some shutters installed in our dining room; and right now I wouldn’t have consider Hillary’s for these, but I also felt that you deserved an opportunity to fix this. STILL WAITING - 12/09/20.
Helpful Report
Posted 4 years ago
Appalling customer service, absolutely no communication, no return to my numerous phone calls, no communication about installation dates until I started complaining loudly and telephoning daily. The fitter lied about trying to get in touch with me, the blinds are poor quality, the shutters are damaged, and the blinds are all different sizes. I had to refit all 10 of the roller blinds as they were installed by an amateur, and not level. The main shutter scratches along the floor when it is opened, there is damage to the new floor where the fitter over cut the skirting boards.Nobody has returned my after sales calls. I wish I had gone to Ikea for the blinds and had a local business supply the shutters. Dreadful, dreadful business. Save your money.
Helpful Report
Posted 4 years ago
Hillarys is rated 3.8 based on 1,541 reviews