Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,468 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,468 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hersey & Son 5 star review on 31st January 2026

135

Anonymous

Anonymous // 01/01/2019

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“The company responded to a few queries re the engraving very promptly and even confirmed my design layout. The keyring arrived within a couple of days - beautifully presented - and is the ideal gift”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

“I have purchased a few silver keepsake items for my grandsons in recent years. They are all beautifully presented and of great quality. Ordering is easy and they are delivered quickly and efficiently. My first stop when looking for something special.”

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(Walton-on-Thames) - Posted 1 year ago

“Having been very wary of purchasing something online that needed engraving, I was absolutely delighted with the items I purchased. Both the quality and the engraving were excellent. I have no hesitation in recommending this company.”

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(Walton-on-Thames) - Posted 1 year ago

“When I had a query about delivery, I got to speak to a lovely human being which is something I value highly. The item I ordered is beautiful and arrived vie Royal Mail without any issues. I couldnt fauly my experience one bit. Thank you.”

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(Walton-on-Thames) - Posted 1 year ago

“Dear Stewart, I bought your beautiful silver toothpick for my friend’s 80th birthday and she was so pleased with it. Even if she doesn’t use it she can wear it on a chain. Jacqueline Lee.”

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(Walton-on-Thames) - Posted 1 year ago

“Lovely product. Super fast delivery. I would highly recommend this company.”

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(Walton-on-Thames) - Posted 1 year ago

“This is our third order from Hersey - the napkin rings are perfect for memorable events, the personalistion is great and the delivery is speedy”

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(Walton-on-Thames) - Posted 1 year ago

“Absolutely fantastic job, thank you very much”

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(Walton-on-Thames) - Posted 1 year ago

“Brilliant service”

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(Walton-on-Thames) - Posted 1 year ago

“We were really pleased to recieve the silver monogrammed box within 23 hours of ordering it. It was a special present to our daughter to celebrate her wedding. She was delighted to recieve it. The quality and workmanship of the silver box and the engraving was excellent. Thank you.”

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(Walton-on-Thames) - Posted 1 year ago

“Purchased this bangle around a month ago which showed up in 2 days. This bangle was to replace another type. I decided on the childrens one '160mm' and the fit was perfect. Bangle is very light weight and easy resizable to put on and remove. Bangle can be worn by both men and women.”

Hersey & Son 5 star review on 4th November 2024

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(Walton-on-Thames) - Posted 1 year ago

“Beautiful English sterling silver workmanship; makes such lovely gifts, and engraves them too.”

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(Walton-on-Thames) - Posted 1 year ago

“Absolutely beautiful and looks amazing.”

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(Walton-on-Thames) - Posted 1 year ago

“Unfortunately, we were not happy with the order as the crystal decanter we purchased as a present to our friends arrived with the silver engraved top not glued properly with glue residues everywhere and a dent in the silver top. As we were pressed for time, we decided to give it our friends, who will try and sort/glue the silver top elsewhere. it is a shame as the decanter itself is beuatiful but this experience spoiled the whole thing.”

Helpful Report

(Walton-on-Thames) - Posted 1 year ago

Hi Serge Thank you for your email and recent order. We apologise that there was glue residue on the decanter and the top has a dent in it. We would kindly ask if your friends can return the decanter to us , we will be able to sort this out for them. Our returns address is on the paperwork with the order, P O Box 639 Walton on Thames KT12 9GN Please accept our sincere apologises for any inconvenience caused. With many thanks Hersey Silversmiths

Posted 1 year ago

“Easy to order. The items was described accurately and it arrived on schedule.”

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(Walton-on-Thames) - Posted 1 year ago

“The third jewellery item that I have purchased from Hersey and I am delighted with the beautiful earrings which are for my daughter’s birthday.”

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(Walton-on-Thames) - Posted 1 year ago

“This is the second time we have ordered from Hersey & Son. Always such high quality, well packaged and reasonable pricing.”

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(Walton-on-Thames) - Posted 1 year ago

“Lovely chain, thank you.”

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(Walton-on-Thames) - Posted 1 year ago

“Lovely designs on the website and very easy to place an order. I've bought several items and each was wrapped beautifully and delivered promptly.”

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(Walton-on-Thames) - Posted 1 year ago

“Beautiful cross for my niece's baptism. Excellent craftsmanship, simple order process and quick shipping. Great experience all round.”

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(Walton-on-Thames) - Posted 1 year ago

Hersey & Son is rated 4.9 based on 7,468 reviews