Hersey & Son Reviews

Name: Hersey & Son
Address: 14 Lyon Road, Walton on Thames, Surrey
Rating: 4.92

4.9 Rating 7,031 Reviews

98 %

of reviewers recommend Hersey & Son

4.9

Based on 7,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Hersey & Son 5 star review on 12th June 2025

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, everything smooth ! Great replacement chain.”

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Posted 5 years ago

“Really lovely and prompt service. Would buy from you again but was disappointed with the price I paid and I had to fix some marks on the necklace. Still not resolved however it was little bit better with silver cleaner. They did offer to polish it again for me but by the time I’m done with my shifts I wouldn’t get back in time for my partners birthday. However overall I’m happy and the engraving was A* Thanks guys”

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Posted 5 years ago

“Lovely Sterling Silver cuff links with excellent engraving, traditional yet with a modern look. Excellent service, quick delivery and wonderful presentation. Only downside was I thought they would be slightly bigger. Still very pleased I decided to get them though.”

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Posted 5 years ago

“The necklace was pretty but it was for a 21st gift and it came in a box which was completely squashes and flattened so a bit underwhelmed by the presentation.”

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Posted 5 years ago

“Me and my partner both loved the present I brought for him. We would’ve loved it if dull silver was an option. Aside from that brilliant and the engraving was perfect.”

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Posted 5 years ago

“The silver earrings were a gift - the recipient loved them. Ordering was simple and the package was received by me within 2 days. Sadly, the wrong earrings but after a quick phone call the correct ones were dispatched that same day and received by me the next day. Good service.”

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Posted 5 years ago

Hi Carol Thank you for your kind review. We are glad the earrings were so well received by the recipient. Many thanks Hersey Silversmith

Posted 5 years ago

“Really impressed🤙🏽”

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Posted 5 years ago

“Bracelet is pretty as expected but packaging was a little unimpressive and not to the standard I had expected. Sorry”

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Posted 5 years ago

Dear Kay, Thank you for your comments. We are pleased you like the bracelet that you ordered. We are sorry that the packaging didn't meet your expectations, this is normally very well received by our customers. With many thanks Hersey Silversmiths

Posted 5 years ago

“Really efficient and personal service.”

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Posted 5 years ago

Thank you for your review, we are pleased you are happy with our service and products.

Posted 5 years ago

“The Bangle I bought for my daughter was on time and as described in the advert, I had it engraved and apart from it being a bit rough to the touch the engraving and the names are as ordered”

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Posted 5 years ago

Thank you for your comments, Laurie. We use a diamond tipped tool for all our engraving which gives a long lasting result. It can feel a little rough at first but will quickly become smooth with wear. It can help to rub the inside of the bracelet with a lint free cloth.

Posted 5 years ago

“Item revived very promptly great service.”

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Posted 5 years ago

Thanks for the feedback Paul!

Posted 5 years ago

“Prompt delivery product as expected.”

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Posted 5 years ago

“We are waiting to see our granddaughter at Christmas to see whether the bracelet fits an 8 year-old. I feel I got a wrong image of size from your website, and may have to come back to you for an alternative. Still - fingers crossed !”

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Posted 5 years ago

“I liked the bracelet I did think it was going to be bigger but that's fine.”

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Posted 5 years ago

“Service was prompt for delivery. Customer service called and advised of refund for my return.”

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Posted 5 years ago

“Prompt delivery kept in contact as to actual delivery date. Will certainly use you again. Thank you”

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Posted 5 years ago

“Great item. Well made and of good quality. But... the item was poorly secured in the packaging. Upon opening, the chain had three knots in it. It took me over an hour and the patience of a saint to undo the knots. Other than that, very pleased.”

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Posted 5 years ago

Thanks for the review Jeff, and we are pleased you like your pendant. Sorry about the knots, I am not sure how that happened but will certainly feed back to the team and make sure this issue doesn't arise again. Kind regards, Stewart Hersey

Posted 5 years ago

“The bangle was beautiful but not what I expected. I'd had one for my birthday in may and loved it so much I ordered another but it wasn't the same.”

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Posted 6 years ago

“Reliable, fast, quality of the material”

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Posted 6 years ago

“My husband was thrilled with his gift Nicely packaged and presented”

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Posted 6 years ago

Hersey & Son is rated 4.9 based on 7,031 reviews