Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,434 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,434 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 3rd May 2024

3494

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the flowers and service”

Helpful Report

Posted 2 months ago

Dear Judith,Thank you so much for taking the time to leave a wonderful 4-star rating for Haute Florist! We truly appreciate your feedback and are thrilled to hear that you are very pleased with the flowers and service you received. It means a lot to us that we were able to meet your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, Tom.

Posted 2 months ago

“Very efficient and beautiful flowers. I ordered them and 9.50pm the evening before and they came next day in the afternoon. Would use them again and recommend too”

Helpful Report

Posted 2 months ago

Dear Kate, Thank you so much for giving Haute Florist a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our service efficient and our flowers beautiful. We are thrilled that your order was delivered promptly, even though it was placed as late as 9.50pm. Your kind words about our efficiency and the quality of our flowers mean a lot to us. Thank you again for choosing Haute Florist. We look forward to serving you in the future and appreciate any recommendations you may have. Best regards, Tom.

Posted 2 months ago

“I ordered a bouquet of tulips and hyacinths but no hyacinths in it if you did not have hyacinths then I would have preferred another flower not more tulips”

Helpful Report

Posted 2 months ago

Thank you, Ruth, for taking the time to rate Haute Florist with 4 stars! We appreciate your feedback and are glad to hear that you were mostly satisfied with your experience.We apologize for the oversight in not including hyacinths in your bouquet of tulips. We strive to fulfill every customer's preferences, and we understand that you would have preferred another flower instead of additional tulips. Rest assured, we will take note of this for future improvements and ensure a wider variety of flower options are available. Thank you once again for choosing Haute Florist, and we hope to have the opportunity to serve you even better in the future! Kind regards, Tom.

Posted 2 months ago

“Flowers were lovely!”

Helpful Report

Posted 2 months ago

Thank you so much for your kind review and for awarding Haute Florist with 4 stars! We truly appreciate your feedback and are thrilled to hear that you found the flowers lovely. At Haute Florist, we take great pride in curating the most stunning and high-quality floral arrangements to bring joy and beauty to our customers' lives. It's wonderful to know that our efforts have met your expectations. Once again, thank you for choosing Haute Florist and for sharing your positive experience with us. We look forward to serving you again in the future! Best regards, Tom.

Posted 2 months ago

“The flowers were lovely although didn’t look quite as nice as the photo online. My sister was nevertheless delighted with them”

Helpful Report

Posted 2 months ago

Dear Lindsay,Thank you so much for taking the time to leave us a 4-star rating for Haute Florist. We truly appreciate your feedback and are glad to hear that you found the flowers to be lovely. We apologize if they didn't live up to the online photo entirely, but we're delighted to know that your sister still enjoyed them. Customer satisfaction is our top priority, and we will strive to improve our visuals to better reflect the actual arrangements in the future. Thank you once again for your support and for choosing Haute Florist. We hope to serve you again soon! Best regards, Tom.

Posted 2 months ago

“Lovely fresh flowers the wife loved the roses ,great service would reccomend”

Helpful Report

Posted 2 months ago

Dear Shaun,Thank you so much for taking the time to leave us a 4-star rating for Haute Florist. We truly appreciate your feedback and are thrilled to hear that the lovely fresh flowers, particularly the roses, were a hit with your wife. It's also wonderful to know that you found our service to be great. We're grateful for your recommendation and we look forward to serving you again in the future. Warm regards, Tom.

Posted 2 months ago

“Beautiful and luxurious flowers!”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We take great pride in ensuring that our floral arrangements are of the highest quality, handcrafted with love and attention to detail. Your kind words and high rating mean the world to us, and they serve as a motivation for our team to continue delivering exceptional service and stunning floral creations. We are grateful for your support and look forward to serving you again in the future. Warm regards, Tom.

Posted 2 months ago

“Good delivery time, roses look a bit run down for the price though”

Helpful Report

Posted 2 months ago

Helo, thank you for taking the time to leave a review. Thank you for sharing your feedback. We're glad to hear that the delivery time met your expectations. However, we apologize if the roses didn't meet the desired quality for the price. Customer feedback is essential for us to continuously improve, and we appreciate your input. Kind regards, Tom.

Posted 2 months ago

“Flowers were as shown and described on the website, and customer service was responsive and helpful. There should be some kind of dispatch/delivery update on the day of delivery though. I had to chase the company to get any delivery information on the morning it was expected.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you were satisfied with the flowers you received. It's great to know that our website accurately portrays the products we offer and that our customer service team was responsive and helpful.We apologize for any inconvenience caused by the lack of a dispatch/delivery update on the day of delivery. Once again, thank you for choosing Haute Florist. We hope to have the opportunity to serve you again in the future! Kind regards, Tom.

Posted 2 months ago

“Delivered on time. All very good.”

Helpful Report

Posted 2 months ago

Dear Joe, Thank you so much for taking the time to rate Haute Florist with 4 stars. We truly appreciate your feedback and support. We are thrilled to hear that your order was delivered on time and that everything was up to your satisfaction. Best regards, Tom.

Posted 2 months ago

“You did amazing he loves his plant and the card weren’t bad too. 👍”

Helpful Report

Posted 2 months ago

Dear Adewale,Thank you so much for your 4-star rating of Haute Florist! We greatly appreciate your feedback. Your kind words warm our hearts. We are thrilled to hear that your loved one loves the plant you ordered and that the card was to your satisfaction. It means a lot to us that we were able to provide a great experience for you. Thank you again for choosing Haute Florist. Warm regards, Tom.

Posted 2 months ago

“Excellent”

Helpful Report

Posted 2 months ago

Dear Gary,Thank you so much for taking the time to give us a 4-star rating for Haute Florist! We truly appreciate your kind feedback and were delighted to hear that you had an excellent experience with us. At Haute Florist, we strive to provide high-quality products and exceptional service, so it's fantastic to know that we met your expectations. Should you need our services again in the future, please don't hesitate to reach out. Best regards, Tom.

Posted 2 months ago

“The package arrive safely nice presentation,was Valentine early surprise I left the package for my partner to open ,she was thrilled ☺️ Four stars ( coming from me) the tip of the tulipe buds were a bit pale .”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to share your 4-star rating of Haute Florist! We truly appreciate your feedback. We are delighted to hear that the package arrived safely and that the presentation was nice. It's wonderful to know that our flowers brought an early Valentine's surprise for your partner, and that she was thrilled with it!

Posted 2 months ago

“Very happy with the flower bouquet sent to my Mum last weekend.”

Helpful Report

Posted 2 months ago

Dear Helen,Thank you so much for taking the time to rate Haute Florist with 4 stars. We truly appreciate your kind review. We are delighted to hear that you were very happy with the flower bouquet sent to your Mum last weekend. Our team at Haute Florist strives to deliver the most beautiful and high-quality arrangements to bring joy to your loved ones. Your satisfaction means the world to us. Thank you once again for your rating and for choosing Haute Florist. We look forward to serving you again in the future. Best regards, Rosie

Posted 2 months ago

“The flowers arrived in good condition and were very fresh. I would definitely buy from here again.”

Helpful Report

Posted 2 months ago

Dear Kim, thank you so much for your fantastic four-star rating of Haute Florist! We truly appreciate your kind words and are thrilled to hear that the flowers arrived in good condition and were very fresh. Your satisfaction means the world to us, and we couldn't be happier knowing that you would definitely buy from us again. We look forward to serving you in the future and providing you with more beautiful and fresh blooms! Warm regards, Rosie

Posted 2 months ago

“Really disappointed with the service. I ordered flowers and candles to be delivered to Australia on 27/01/24 today it’s 7/2/24 NOTHING has been delivered. No communiction what so ever. DONT USE THIS SERVICE.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave some feedback. We apologise for any inconvenience you may have experienced in the past. We understand that timely delivery and effective communication are crucial, and we are constantly working on improving our services to ensure that such issues are avoided in the future. I can see that this has been resolved with our customer service team.

Posted 2 months ago

“Always amazing. The only florist I use . Just perfect.”

Helpful Report

Posted 2 months ago

Dear Amanda, thank you so much for the lovely 4-star rating you gave Haute Florist! We truly appreciate your kind words and support. It's customers like you that make our job so fulfilling. We are thrilled to hear that you always find our flower arrangements amazing and that we have become your go-to florist. Your satisfaction is always our top priority, and we are delighted that we have been able to consistently provide you with perfection. Thank you again for entrusting us with your floral needs, and we look forward to serving you once more in the future! Warmest regards, Tom

Posted 2 months ago

“My daughter-in-law was thrilled. She sent a photo, looked lovely but l thought it might be a little bigger.”

Helpful Report

Posted 2 months ago

Dear Evelyn, thank you for taking the time to leave us a 4-star rating for Haute Florist! We truly appreciate your feedback and are thrilled to hear that your daughter-in-law was happy with her floral arrangement. We apologise if you were expecting a larger size. Your feedback is important to us, and we will take it into consideration for future improvements. Thank you once again for choosing Haute Florist, and we hope to serve you again in the future! Best regards, Rosie

Posted 2 months ago

“I sent "sympathy flowers" for which the recipient was very pleased. The only downside was that he had great difficulty in finding who the flowers had come from. I think that messages should be much clearer.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 4-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that the recipient of the flowers was delighted with them. We apologise for any confusion caused regarding the sender of the flowers. Your suggestion about making our messages clearer is valid, and we will certainly consider it to enhance our customer experience. Once again, thank you for choosing Haute Florist. We hope to have the pleasure of serving you again in the future. Warmest regards, Tom

Posted 2 months ago

“Only just placed first order - The images lookk great but I wasn't overly please about the delivery charge on top of what are quite expensive flowers - I continued with the purchase as I do like the hat boxes”

Helpful Report

Posted 3 months ago

Thank you so much, Tracey, for taking the time to give us a 4-star rating! We appreciate your feedback and are thrilled that you liked the images of our beautiful flowers. We understand your concern about the delivery charge, and we apologise if it seemed expensive. However, we're glad that you still decided to proceed with your purchase because you love our hat boxes. Your support means a lot to us, and we hope to continue providing you with exceptional service and stunning floral arrangements. Thank you again for choosing Haute Florist!

Posted 3 months ago

Haute Florist is rated 4.7 based on 27,434 reviews