Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,705 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 6th May 2025

3751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hatbox flowers are lovely and travel well, last a long time and they are very striking.”

Helpful Report

Posted 6 months ago

Hi Claire, Thank you so much for your lovely review! We're thrilled to hear that you found the hatbox flowers striking and that they travel well. It's great to know they last a long time too! Your feedback means a lot to us, and we can't wait to help you again in the future!

Posted 6 months ago

“Beautiful bunch of flowers arrived well presented and on time”

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Posted 6 months ago

Hi Raffaella, Thank you for your wonderful review! We're thrilled to hear that the flowers arrived beautifully presented and on time. Your satisfaction means the world to us, and we truly appreciate your support. We can’t wait to help you again in the future!

Posted 6 months ago

“Lovely flowers and delivered as promised x”

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Posted 6 months ago

Hi, Thank you for your lovely feedback! We're thrilled to hear that you loved the flowers and that they were delivered as promised. Your support means the world to us, and we can't wait to help you again in the future!

Posted 6 months ago

“Always stunning flowers”

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Posted 6 months ago

Thank you for your lovely feedback! We're so glad to hear you consistently find our flowers stunning. We appreciate your continued support and look forward to delivering more beautiful blooms for you in the future!

Posted 6 months ago

“Delivery went fine although it was delivered to 240 Ashley Road, when it could have been delivered to 239 Ashley Road (to the restaurant) as someone was there to receive it.”

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Posted 6 months ago

Hello Sue, Thank you for your feedback! We apologise for the mix-up in the delivery location. We'll make sure to take note of this for future orders. We appreciate your understanding and are glad the delivery went smoothly otherwise!

Posted 6 months ago

“Purchsed 2 bouquets for birthday presents. They arrived on time (Booked a date to be delivered) and both looked amazing. Would use Haute again for special occasions.”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! We’re so glad to hear that both birthday bouquets arrived on time and looked amazing. It’s wonderful to know you would choose Haute for future special occasions, and we look forward to helping you celebrate more in the future!

Posted 6 months ago

“The initial service was sadly worse than expected , however , the follow up to my complaint was highly satisfactory.”

Helpful Report

Posted 6 months ago

Hi Lee, Thank you for your honest feedback. We apologise for the initial disappointment, but we're glad to hear that our follow-up service met your expectations. We appreciate the opportunity to make things right and value your understanding. Your satisfaction is important to us, and we hope to serve you even better in the future!

Posted 6 months ago

“This was a medium. Very well received. Thank you!”

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Posted 6 months ago

Thank you for your kind words! We’re thrilled to hear that the medium bouquet was well received. It’s always wonderful to know that our flowers bring joy to others.

Posted 6 months ago

“Recipient was pleased with the bouquet”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! We’re thrilled to hear that the recipient was pleased with the bouquet. Your satisfaction is our top priority, and we appreciate your support. We look forward to helping you with your future flower needs!

Posted 6 months ago

“Excellent flowers, beautifully presented and delivered on time.”

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Posted 6 months ago

Hi David, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the flowers and that they were beautifully presented and delivered on time.

Posted 6 months ago

“My friend was very happy with her flowers and they did look amazing from her photo she sent me, shame they arrived a day late though but probably not your fault.”

Helpful Report

Posted 6 months ago

Hello Claire, Thank you for your feedback! We're glad to hear that your friend loved the flowers and that they looked amazing. We’re sorry about the delay in delivery and understand how important timing can be. While some delays are out of our control, we appreciate your understanding and will continue to work on improving our service. Thanks again for choosing us!

Posted 6 months ago

“All fine. Rather expensive for amount of flowers but good quality”

Helpful Report

Posted 6 months ago

Hello Marian, thank you so much for sharing your feedback and for awarding Haute Florist with a 4-star rating! We're delighted to hear that you found our flowers to be of good quality. We understand your concern about the pricing, and while we strive to provide the best value for our customers, we also prioritize using the finest and freshest flowers in all our bouquets. Rest assured, we continuously review our pricing to ensure a fair balance between quality and affordability. Your support means the world to us, and we look forward to serving you again in the future. Should you have any further questions or suggestions, please don't hesitate to reach out. Warm regards, Katie

Posted 6 months ago

“We have not seen the flowers that we ordered for my husband's sister 90th birthday but her daughter assured us that the flowers were lovely!”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to give Haute Florist a 4-star rating! We truly appreciate your feedback and are delighted to hear that your husband's sister loved the flowers we sent for her 90th birthday. We are grateful for the trust you have placed in us and hope to be of service to you again in the future. Thank you, Haute Florist Team

Posted 6 months ago

“Beautiful flowers , delivered on time . But …..bouquet much smaller than expected !!!”

Helpful Report

Posted 6 months ago

Dear Mandy, Thank you so much for taking the time to give us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found the flowers beautiful and were pleased with the timely delivery. However, we apologise for the discrepancy in size compared to your expectations. We understand how disappointing it can be to receive a smaller bouquet than anticipated. We appreciate you bringing this to our attention, and we will make sure to address this issue with our team to ensure better consistency in the future. Thank you once again for your review, and we hope to have the opportunity to serve you even better in the future. Warm regards, Rosie

Posted 6 months ago

“Mum was wowed on finding her floral gift”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you for sharing your lovely feedback! We're so happy to hear that your mum was "wowed" by her floral gift – that’s exactly the kind of reaction we hope for. It’s wonderful to know we could help make her day special.

Posted 6 months ago

“Arrived promptly and looked great. Just a little smaller than anticipated given we paid extra for the large bouquet.”

Helpful Report

Posted 7 months ago

Hello Richard, Thank you for your feedback! We're glad to hear the flowers arrived promptly and looked great. We apologise that the bouquet was smaller than expected, despite upgrading to the large size. Your comments are valuable, and we’ll review this to ensure future orders meet expectations. We appreciate your understanding and hope to serve you again!

Posted 7 months ago

“Flowers arrived thirsty but did revive I have been informed as they were a gift so I haven't actually seen them . First time to use and I recommended a friend for us both to receive a £7-50 voucher which has not yet materialised. Delivery was prompt.”

Helpful Report

Posted 7 months ago

Hello Lara, Thank you for your feedback! We're glad to hear that the flowers were revived and that the delivery was prompt. We apologise for the delay in receiving the £7.50 voucher and will look into this for you. We appreciate your recommendation and hope to provide an even better experience in the future!

Posted 7 months ago

“Very pleased with experience of placing order”

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Posted 7 months ago

Thank you for your feedback! We're glad to hear that you had a positive experience placing your order. Your satisfaction is important to us, and we look forward to serving you again soon!

Posted 7 months ago

“Lovely bouquet; thank you. We knew alternative flowers would be used if necessary......BUT, would have appreciated knowing that there were to be FAR LESSS BLUE than thoought!! The bouquet was after all called "BEAUTIFUL BLUE.; Nevertheless, your flowers and service are great; much appreciated. MS-”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We're so glad you enjoyed the bouquet and appreciate your understanding regarding the alternative flowers. We apologize for any disappointment regarding the amount of blue in the arrangement. Your comments are invaluable to us as we strive to improve our communication and service. Thank you for your kind words about our flowers and service, and we hope to have the opportunity to create something special for you again in the future!

Posted 7 months ago

“Wonderfully different ! Thank you x”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We're thrilled to hear that the flowers were very well received. Your satisfaction is important to us, and we appreciate your support. We look forward to helping you again soon!

Posted 7 months ago

Haute Florist is rated 4.7 based on 29,705 reviews