Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,706 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 6th May 2025

3751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful review! We're delighted to hear that you experienced great service with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to assisting you with your future floral needs! Warm regards, Rosie

Posted 4 months ago

“I ordered online as a gift. Was told the flowers came beautifully presented and looked very similar to the picture. Statement online said free delivery but had to pay for delivery at the end of the order process. Initially informed that delivery would be early afternoon but this the. Changed to 7.30pm. Arrived around 7pm.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review and for choosing us for your gift! We’re glad to hear the flowers arrived beautifully presented and matched the picture closely. We apologize for any confusion regarding the delivery charges and timing. Your feedback helps us improve our services and we appreciate your understanding. Warm regards, Rosie

Posted 4 months ago

“My friend was delighted and said the flowers (medium bouquet) filled two vases - would use again”

Helpful Report

Posted 4 months ago

Hello, Thank you for your lovely review! We’re thrilled to hear that your friend was delighted with the bouquet and that it filled two vases. We truly appreciate your support and look forward to serving you again soon! Warm regards, Rosie

Posted 4 months ago

“The flowers that I ordered, whilst a bit expensive, were exactly as the picture. My sister was delighted with them. Thank you.”

Helpful Report

Posted 4 months ago

Hello Louise, Thank you for your lovely review! We're so glad to hear the flowers matched the picture and brought joy to your sister. We appreciate your feedback on pricing and hope to see you again soon! Warm regards, Rosie

Posted 4 months ago

“Everything went smoothly. Was not able to track but flowers were delivered punctually and safely”

Helpful Report

Posted 4 months ago

Hello Leonore, Thank you for your kind review! We're pleased to hear everything went smoothly with your order and that the flowers were delivered punctually and safely. Your feedback is greatly appreciated, and we hope to serve you again soon! Warm regards, Rosie

Posted 4 months ago

“Excellent service- pleased eith tge flowers as my friend was overwhelmed with it. The only thing I felt bit concerned that royal mail delivery took a picture of her fence - no sight of the flowers - I has to ask my friend to see if she has received safety thank goodness”

Helpful Report

Posted 4 months ago

Hello Ruthy, Thank you for your kind review! We’re delighted to hear that your friend was overwhelmed with the flowers. We appreciate your feedback regarding the delivery, and we understand your concern about the picture. Rest assured, we’ll make sure to communicate with our delivery partners to improve this experience. Thank you for choosing us, and we look forward to serving you again! Warm regards, Rosie

Posted 4 months ago

“Good website with a good variety of flowers for every occasion plus you can add to your order with a selection of nice cards and gifts to suit. First time purchase with this company reasonably priced although bit disappointed that their was no promotional code for new customers but overall happy.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your thoughtful review! We're delighted that you found our website easy to navigate and enjoyed the variety we offer for different occasions. We appreciate your feedback about the promotional code for new customers and will take that into consideration. It's great to know you were happy overall, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 4 months ago

“Lovely flowers, lasting well. Only comment was the delivered size was little smaller than expected - as I ordered medium as per image.”

Helpful Report

Posted 4 months ago

Hello David, Thank you for your lovely review! We're so glad to hear that you enjoyed the flowers and that they are lasting well. We appreciate your feedback regarding the size, and we will certainly take it into account as we strive to meet your expectations. We hope to serve you again soon with another beautiful arrangement! Warm regards, Rosie

Posted 4 months ago

“My friend was very pleased and surprised to receive her birthday present on time.”

Helpful Report

Posted 4 months ago

Hello Jane, Thank you for your lovely review! We're so glad to hear that your friend was pleased and surprised with her birthday gift. Timely delivery is something we strive for, and it’s wonderful to know we hit the mark! We appreciate your support and look forward to helping you celebrate again in the future! Warm regards, Rosie

Posted 4 months ago

“Was expected to be delivered on a different date to the date that they actually arrived. Website was a bit misleading on that front. Good quality product eventually delivered”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback! We apologize for any confusion regarding the delivery date and appreciate you bringing this to our attention. We’re glad to hear that the product you received met your expectations in quality. Your support is greatly appreciated, and we hope to serve you better in the future! Warm regards, Rosie

Posted 5 months ago

“The flowers just delivered were lovely. Unfortunately I have had a couple of experiences where the flowers were not up to standard, but this time, they were gorgeous, thank you.”

Helpful Report

Posted 5 months ago

Hello Angela, Thank you for your thoughtful review! We’re delighted to hear that your recent delivery met your expectations and that the flowers were gorgeous. We truly appreciate your feedback, and it motivates us to continue delivering quality blooms. Looking forward to serving you again! Warm regards, Rosie

Posted 5 months ago

“Bought the obelisk terrarium. Arrived beautifully packaged but I was shocked to find it was only 9” tall. The dimensions are listed for the base - 11x11cm- but I hadn’t checked. It seemed bigger as the picture shows about 6-7 plants but it contained only 2 - which is all that would fit. Battery pack is too big to fit inside terrarium but looks very stylish despite being on the petite side. Good quality design. Very pleased with it as I got it with a discount. I’d feel less pleased if I’d paid full price.”

Helpful Report

Posted 5 months ago

Hello Jackie, Thank you for sharing your review! We're glad to hear that you appreciated the beautiful packaging and quality design of the obelisk terrarium. We strive to provide accurate dimensions, and we apologize for any confusion regarding the size and plant capacity. It’s great that you enjoyed the discount as well! Your feedback is valuable to us, and we’re here to help with any future purchases you might consider. Warm regards, Rosie

Posted 5 months ago

“Very efficient, beautiful flowers, my friend was very pleased”

Helpful Report

Posted 5 months ago

Hello Della, Thank you for your lovely review! We're delighted to hear that you found our service efficient and that your friend was pleased with the flowers. Your feedback means a lot to us, and we're committed to maintaining our standards of quality and service. Looking forward to assisting you again! Warm regards, Rosie

Posted 5 months ago

“Good website generally easy to use, good flower selection. I find the chat bot icon annoying as it's often in the way of buttons.”

Helpful Report

Posted 5 months ago

Hello Laura, Thank you for taking the time to share your feedback! We're glad to hear you found our website easy to use and enjoyed our flower selection. We appreciate your input regarding the chat bot; we'll definitely consider this for future improvements. Your thoughts help us enhance the user experience for everyone. We hope to see you again soon! Warm regards, Rosie

Posted 5 months ago

“Delivery was prompt. Unfortunately I didn't get to see flowers myself but recipients said they were lovely.”

Helpful Report

Posted 5 months ago

Hello Susan, Thank you for your kind review! We're delighted to hear that the delivery was prompt and that the recipients found the flowers lovely. Your positive feedback means a lot to us. We hope to have the pleasure of serving you again in the future! Warm regards, Rosie

Posted 5 months ago

“Was disappointed the some of the flowers were changed out and also, too much thistle and greenery”

Helpful Report

Posted 5 months ago

Hello Carla, Thank you for taking the time to share your feedback! We're sorry to hear that some of the flowers were substituted and that there was a bit too much thistle and greenery for your liking. We appreciate your input as it helps us improve our arrangements. We hope to have the opportunity to create something that fully meets your expectations next time. Warm regards, Rosie

Posted 5 months ago

“Delivered on time!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your positive review! We're so glad to hear that the delivery was on time. Providing timely service is something we strive for, and we appreciate your recognition of that. We look forward to serving you again! Warm regards, Rosie

Posted 5 months ago

“Fast prompt and flowers as expected”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave us such a fantastic review! We’re delighted to hear that you found our service fast and prompt, and that the flowers met your expectations. Your satisfaction is our top priority, and we look forward to serving you again soon! Warm regards, Rosie

Posted 5 months ago

“very good did all that was said, flowers and time of delivery where exellent, the only problem was paying was a bit difficult probably done to me having some debility problems, but any way, Thank you for all giving such a good Service”

Helpful Report

Posted 5 months ago

Hello Mr Roberts, Thank you for your thoughtful review! We’re delighted that you were pleased with the flowers and the timing of the delivery. We're sorry to hear that you faced some difficulty with the payment process, but we truly appreciate your understanding. Your kind words about our service mean a lot to us. Warm regards, Rosie

Posted 5 months ago

“Easy to order.”

Helpful Report

Posted 5 months ago

Hello Linda, Thank you for your kind review! We’re delighted to hear that you found the ordering process easy. We aim to make it as smooth as possible for our customers, and your feedback is greatly appreciated. Warm regards, Rosie

Posted 5 months ago

Haute Florist is rated 4.7 based on 29,706 reviews