Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,420 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,420 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 1st May 2024

3492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bouquet, roses and flowers of rosemary. I thought that was so unique. One thing though, I wish my note was printed not handwritten.”

Helpful Report

Posted 3 weeks ago

Dear Viera, thank you so much for your lovely 4-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that you enjoyed our beautiful bouquet with roses and flowers of rosemary. We take pride in creating unique arrangements that stand out. Thank you again for choosing Haute Florist, and we hope to have the opportunity to serve you even better in the future! Warm regards, Rosie

Posted 2 weeks ago

“Very happy with the service, however I would have given 5 stars if I had received a message, email or whatts app to say flowers had been delivered.”

Helpful Report

Posted 4 weeks ago

Dear Anne, Thank you so much for your 4-star rating of Haute Florist! We are delighted to hear that you are very happy with our service. We appreciate your feedback and understand that receiving a message, email, or WhatsApp notification upon flower delivery would have made your experience even better. We apologize for any inconvenience caused and assure you that we will work on improving our communication process. Once again, thank you for choosing Haute Florist. We hope to have the opportunity to serve you again in the future and provide you with a seamless experience that deserves 5 stars! Best regards, Rosie

Posted 2 weeks ago

“Ordering was easy,tracking of delivery was great & bouquet was beautiful”

Helpful Report

Posted 1 month ago

Dear Jane,Thank you so much for your wonderful 4-star rating of Haute Florist! We really appreciate your feedback. Ordering was indeed made easy, and our team is thrilled to hear that the tracking of delivery worked out well for you. We always strive to provide a seamless experience. We are extremely glad that you found the bouquet beautiful. We value your support and hope to serve you even better in the future! Best regards, Tom

Posted 2 weeks ago

“My mum was very happy with her birthday flowers. They arrived on her birthday and the lillies have lasted for over a week.”

Helpful Report

Posted 1 month ago

Dear Julia, Thank you for taking the time to rate Haute Florist with 4 stars. We greatly appreciate your feedback and are thrilled to hear that your mum loved her birthday flowers. We're glad that they arrived on time and that the lilies have remained beautiful for over a week. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon. Warm regards, Ellie

Posted 2 weeks ago

“My daughter was pleased to receive the bouquet as an Easter gift. It was delivered on the day booked being left in a safe place.”

Helpful Report

Posted 1 month ago

“Flowers were delivered to a third party, haven’t actually seen them, but told they were lovely”

Helpful Report

Posted 1 month ago

“Great service lovely flowers”

Helpful Report

Posted 1 month ago

“Rose didn’t survive for 4days, and Lilly started to open a third day.”

Helpful Report

Posted 1 month ago

“After the initial disappointment that you're not local, once my friend received her flowers, she was delighted, so thank you.”

Helpful Report

Posted 1 month ago

“Lovely Flowers to cheer up someone special x”

Helpful Report

Posted 1 month ago

“Flowers for my sisters birthday, I didn’t see them but she said they were beautiful. My only gripe is that I didn’t know realise they were being sent by Royal Mail, so would be thrown about, squashed etc if I’d known I wouldn’t have paid £85 for such a delivery.”

Helpful Report

Posted 1 month ago

“Great choice at very good value. A very easy site to use Well certainly be using again”

Helpful Report

Posted 1 month ago

“The booking system worked fine and communications arrived quickly. Perhaps I would have preferred to know the timeframe when the bouquet was going to arrive. Also, I was addressed as the recipient although I was not the sender.”

Helpful Report

Posted 1 month ago

“Lovely looking flowers, easy to choose what you want and complete delivery details and gift card etc. However, the payment part is a little confusing. It took 3 attempts to process my card payment.”

Helpful Report

Posted 1 month ago

“Didn't have any problems with ordering. The recipient said the flowers were beautiful.”

Helpful Report

Posted 1 month ago

“very efficient service and recipient was pleased with flowers, but ordering on line from Australia, I chose 'large' but had no reference point as to what that meant. Size or number of blooms etc. Would have preferred some more informtion in that regard but took a punt and it worked out OK. What the Poms call a large arrangment may not be the same as an Aussie, but who knows.”

Helpful Report

Posted 2 months ago

“The flowers were so beautiful although they had to substitute one of my favorite flowers for another. Also they sent a different vase than the one I ordered but it worked out. My son was very pleased with the candle and chocolates too.”

Helpful Report

Posted 2 months ago

Thank you so much for your 4-star rating of Haute Florist! We are thrilled to hear that you found the flowers to be beautiful, and we apologize for any inconvenience caused by the substitutions. We always strive to provide the best quality flowers and sometimes substitution becomes necessary to ensure freshness. We are glad to hear that your son was pleased with the candle and chocolates as well. Your feedback is very valuable to us and we appreciate your understanding. Thank you again for choosing Haute Florist! Kind regards, Tom.

Posted 2 months ago

“Very pleased with the flowers and service”

Helpful Report

Posted 2 months ago

Dear Judith,Thank you so much for taking the time to leave a wonderful 4-star rating for Haute Florist! We truly appreciate your feedback and are thrilled to hear that you are very pleased with the flowers and service you received. It means a lot to us that we were able to meet your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, Tom.

Posted 2 months ago

“Very efficient and beautiful flowers. I ordered them and 9.50pm the evening before and they came next day in the afternoon. Would use them again and recommend too”

Helpful Report

Posted 2 months ago

Dear Kate, Thank you so much for giving Haute Florist a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our service efficient and our flowers beautiful. We are thrilled that your order was delivered promptly, even though it was placed as late as 9.50pm. Your kind words about our efficiency and the quality of our flowers mean a lot to us. Thank you again for choosing Haute Florist. We look forward to serving you in the future and appreciate any recommendations you may have. Best regards, Tom.

Posted 2 months ago

“I ordered a bouquet of tulips and hyacinths but no hyacinths in it if you did not have hyacinths then I would have preferred another flower not more tulips”

Helpful Report

Posted 2 months ago

Thank you, Ruth, for taking the time to rate Haute Florist with 4 stars! We appreciate your feedback and are glad to hear that you were mostly satisfied with your experience.We apologize for the oversight in not including hyacinths in your bouquet of tulips. We strive to fulfill every customer's preferences, and we understand that you would have preferred another flower instead of additional tulips. Rest assured, we will take note of this for future improvements and ensure a wider variety of flower options are available. Thank you once again for choosing Haute Florist, and we hope to have the opportunity to serve you even better in the future! Kind regards, Tom.

Posted 2 months ago

Haute Florist is rated 4.7 based on 27,420 reviews