Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,417 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,417 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 1st May 2024

3492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers are great and everyone that I have sant them to have been very pleased with them. The one thing that I have been disappointed with is that when they have been delivered they just knocked on the door and left without alway the people knowing that they have been delivered. Having saying all that I would and have used them again”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a wonderful 4-star rating. We truly appreciate your support and are thrilled to hear that you and everyone you've sent our flowers to have been pleased with their quality. Your satisfaction means the world to us! We apologise for any inconvenience caused by the delivery process. We understand that it can be disappointing not knowing when the flowers have been delivered. Rest assured, we take your feedback seriously and will strive to improve our communication with recipients moving forward. Warmest regards, Rosie

Posted 3 months ago

“The flowers were delivered on time and were exactly what I expected. I wanted something slightly different and that’s what we got. Will definitely use again”

Helpful Report

Posted 3 months ago

Dear Sarah, thank you so much for taking the time to give Haute Florist a 4-star rating. We truly appreciate your feedback and support! We are thrilled to hear that the flowers were delivered on time and met your expectations. It brings us great joy to know that we were able to provide you with something slightly different, just as you wished for. Your satisfaction is our top priority, and we are glad we could deliver just what you were looking for.

Posted 3 months ago

“The recipient of the flowers was over the moon with them and the card that I also purchased”

Helpful Report

Posted 3 months ago

Dear Laurel, Thank you so much for taking the time to leave us a 4-star rating for Haute Florist! We truly appreciate your support and feedback.

Posted 3 months ago

“so good, my mum was so pleased with her loverly flowers. thank you so much, will use you agian. thank you.”

Helpful Report

Posted 3 months ago

Dear Natalie, thank you so much for your wonderful 4-star rating of Haute Florist! We are thrilled to hear that your mum was pleased with her lovely flowers.

Posted 3 months ago

“Extremely well packaged, arrived timeously, an abundance of flowers in gorgeous colours only complaint would be that the roses were on the turn quite open and the outside petals were loose and slightly discoloured but would definitely use again.”

Helpful Report

Posted 3 months ago

Dear Janice, thank you so much for taking the time to rate Haute Florist with four stars! We appreciate your feedback and are thrilled to hear that you had a positive experience overall. We are glad that your order arrived in a timely manner. We pride ourselves on making sure our customers' flowers arrive in perfect condition. We apologise for any inconvenience caused by the roses. We always strive to deliver the freshest and most vibrant flowers, and we will take your feedback into consideration to improve our future arrangements.

Posted 3 months ago

“Fast delivery and flowers looked very nice based on photo sent by recipient! Not sure the bouquet was as large as expected though (I ordered the large option).”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a 4-star rating for Haute Florist! We greatly appreciate your feedback. We are delighted to hear that the flowers looked nice, and we are glad that the delivery was fast. We apologize if the bouquet size was not as large as you were expecting. We value your business and hope to have the opportunity to exceed your expectations in the future.

Posted 3 months ago

“The flowers were absolutely beautiful but I paid for a large bouquet and it was quite small.”

Helpful Report

Posted 3 months ago

Thank you so much, Jenifer, for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and are delighted to hear that you found our flowers absolutely beautiful. We apologize for any inconvenience caused by the bouquet size not meeting your expectations. Your feedback is valuable to us, and we will definitely make sure to improve our sizing accuracy in the future. We appreciate your support and hope to have another opportunity to exceed your expectations in the future. Thank you once again for choosing Haute Florist!

Posted 3 months ago

“The flowers from here are beautiful. I had some delivered on Christmas Eve and by Boxing Day they were dying but I got in touch and they got replaced. These ones look a lot fresher and there’s hopefully a week left in them.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind review and for giving us a 4-star rating! We genuinely appreciate your feedback. We're thrilled to hear that you found our flowers beautiful, and we apologize for any disappointment caused by the previous delivery. Our team is always here to ensure your satisfaction, and we're glad we could replace them for you. We assure you that we strive to deliver the freshest flowers possible, and we're confident that these ones will last for a full week. Thank you once again, and we look forward to serving you in the future!

Posted 3 months ago

“Really good service choice and lovely flowers. They looked very fresh.”

Helpful Report

Posted 4 months ago

“Efficient, good value for money. Would use again!”

Helpful Report

Posted 4 months ago

“Great product .but had no email to say when it would be delivered. Even though i asked for 24th December. But came on the 23rd ...lucky someone was in”

Helpful Report

Posted 4 months ago

“Flowers were beautiful but they were delivered on the wrong day. I ordered them for 23rd Dec but they were delivered on 21st when I was at wor. No issues because I was taking them to the recipient but it means they won’t last as long for her.”

Helpful Report

Posted 4 months ago

“The flowers I ordered were lovely and did look like the photo on the website. The only slight complaint is that they were delivered before my selected date. I have used Haute Florist a few times and I will do again as the quality is very good.”

Helpful Report

Posted 4 months ago

“Flowers were beautiful and arrived a couple days early. However the message in the card was not exactly how I typed it out to be.”

Helpful Report

Posted 4 months ago

“The flowers I received were in very good condition and represented very good value for money. I would definitely recommend Haute flowers.”

Helpful Report

Posted 4 months ago

“Recipient delighted- plant in bud and flowered over the next two days, as promised. Container and plant good quality, delivery prompt. Minus 1 star as card was missing, and was present for driver to hand over?”

Helpful Report

Posted 4 months ago

“On time. Good selection. Great communication.”

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Posted 4 months ago

“The only reason I’ve given it a 4 is because I am from Australia and wanted to send flowers to my good friend Jackie who has just lost her hubby. I battled a bit with the website and had to redo the order a few times. Not sure how it was delivered”

Helpful Report

Posted 4 months ago

“Flowers are absolutely beautiful only negative they were delivered a day later. They would have been 5 stars otherwise”

Helpful Report

Posted 4 months ago

“I love the quality of the flowers, and always use this company. I’m a little disappointed recently as I upgraded to the Large size, and what arrived actually looked smaller then the medium image pictured. When I reached out to the customer service I found them p be unfriendly and unhelpful which is a shame as I had loved this company up until this point. They definitely have the best flowers in the business but I wouldn’t waste money upgrading to the large size as it’s seems it makes zero difference.”

Helpful Report

Posted 4 months ago

Thank you for your 4 star rating of Haute Florist! We appreciate your positive feedback regarding the quality of our flowers. We are sorry to hear about your experience with the customer service, though. We strive to provide our customers with the best service possible, so we apologize that this was not the case with your recent order. We apologize for any disappointment this has caused, and hope that it will not affect your continued satisfaction with our flower services. Thank you again for your review!

Posted 4 months ago

Haute Florist is rated 4.7 based on 27,417 reviews