Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,706 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 6th May 2025

3751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tracking was useful, flowers and chocs were well packed. The recipient is very pleased with them.”

Helpful Report

Posted 7 months ago

Hello Jennifer. Thank you for your feedback! We're glad to hear that the tracking was helpful and that the flowers and chocolates arrived in great condition. It’s wonderful to know the recipient is pleased! We appreciate your support!

Posted 7 months ago

“Though pricey the flowers are first class”

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Posted 7 months ago

Hello Charles, Thank you for your feedback! We're glad to hear that you consider our flowers to be first class. We strive to provide quality arrangements that are worth the investment. We appreciate your support and hope to serve you again soon!

Posted 7 months ago

“The flowers were the same colours as on the website - perhaps not quite as full and bushy but I o it saw a photo! Very reliable service and a good price too!”

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Posted 7 months ago

Dear David, thank you so much for awarding Haute Florist with a 4-star rating! We sincerely appreciate your feedback and are delighted to hear that you were pleased with our service.

Posted 7 months ago

“My Mum's Birthday flowers arrived on time and on great condition. My Mum was over the moon with them, which made me very happy indeed. Thank you Haute Florist. I hope the flowers I ordered for delivery this Wednesday are equally as good. Would recommend based on first order.”

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Posted 7 months ago

Hello Kylie, Thank you so much for your lovely review! We're thrilled to hear that your mum loved her birthday flowers and that they arrived in perfect condition. We’ll make sure the flowers for your upcoming delivery are just as beautiful! Your recommendation means a lot to us, and we truly appreciate your trust in Haute Florist.

Posted 7 months ago

“Flowers are great. Delivery was on point”

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Posted 7 months ago

Thank you for your feedback! We’re glad to hear that you’re pleased with the flowers and the delivery. We appreciate your support!

Posted 7 months ago

“Had the desired effect thankyou lovely.”

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Posted 7 months ago

Hello Marilyn, Thank you for your feedback! We’re glad to hear that the flowers had the desired effect. We appreciate your kind words and are happy to have helped!

Posted 7 months ago

“Flowers lovely and nicely presented. Delivery received on whole good but one gerbera head broken and a few twigs. Tissue paper can be used to prevent this. Parcel was left on top doorstep preventing door from opening.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We’re glad to hear that you found the flowers lovely and nicely presented. We apologize for the issues with the broken gerbera head and the delivery placement. Your suggestions about using tissue paper and better parcel placement are appreciated, and we’ll use them to improve our service. Thank you for bringing this to our attention.

Posted 7 months ago

“Nice bouquet, delivered promptly and reasonably priced.”

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Posted 8 months ago

Hello Maura, Thank you for your feedback! We’re glad to hear you were pleased with the bouquet, prompt delivery, and pricing. We look forward to serving you again soon!

Posted 7 months ago

“Very good service delivered as quoted and the flowers were gratefully received by my friend would use them again”

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Posted 8 months ago

Hi Norma, Thank you for your positive review! We’re glad to hear that the flowers were delivered as promised and were well-received by your friend. We look forward to the opportunity to serve you again in the future!

Posted 8 months ago

“The flowers were already dying or dead on the first delivery. At my insistence they delivered them again. This time they were good. The main problem is Royal Mail who are very unreliable.”

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Posted 8 months ago

Hello David, I’m truly sorry to hear about the initial issues with your delivery and any inconvenience it caused. We appreciate your patience and understanding while we arranged a replacement. We’ll continue to work on ensuring our flowers are in perfect condition for every delivery. Thank you for your feedback, and please don’t hesitate to reach out if there’s anything else we can do for you.

Posted 8 months ago

“I paid extra for the tracking which I did not want but never could track it but would be more helpful if you tx me when it had been delivered but flower where told were nice”

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Posted 8 months ago

Hello William, Thank you for your feedback. We’re glad to hear the flowers were well-received, but we apologize for the issues with the tracking service. Your suggestion to receive a text upon delivery is a great idea, and we’ll certainly take it into consideration. If you have any further concerns, please reach out to our customer service team. We appreciate your input and hope to serve you better next time. Warm regards, Rosie

Posted 8 months ago

“Brought some flowers for a friends birthday, nice selection of flowers, only disappointing thing was they didn’t arrive on the day I requested.”

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Posted 8 months ago

Hello Tracy, Thank you for your feedback. We’re glad to hear you liked the selection of flowers, but we’re sorry that they didn’t arrive on the requested day. We understand how important timely delivery is, especially for special occasions. We’ll work on improving this, and we appreciate your understanding. If there’s anything we can do to make it right, please don’t hesitate to reach out to our customer service team.

Posted 8 months ago

“Website was difficult to navigate as my billing address is in Ireland”

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Posted 8 months ago

Hello Helen, Thank you for your review. I’m sorry to hear that you had trouble navigating our website, especially with your billing address in Ireland. We appreciate your feedback and are always looking for ways to improve the user experience. If you encounter any issues in the future, please don’t hesitate to reach out to our customer service team for assistance. Thank you for your patience and understanding. Best wishes, Tom

Posted 8 months ago

“The recipient, whose special Anniversary it was,says the flowers are simply beautiful. Fresh. And they are delighted with them. dropped the stars from 5* to 4* because Royal Mail delivered them one day late.”

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Posted 8 months ago

Hello Margaret, Thank you for your feedback and for sharing your experience. We’re delighted to hear that the flowers were beautiful and fresh and that the recipient was pleased with them. I apologise for the delay caused by Royal Mail; we strive to ensure timely deliveries and will address this issue to improve our service. Your satisfaction is important to us, and we appreciate your understanding. If there’s anything else we can do, please let us know. Best wishes, Rosie

Posted 8 months ago

“Sent the Flowers to a friend. She was delighted. Nicholas Edwards”

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Posted 8 months ago

Thank you for your feedback, Nicholas! We’re delighted to hear that your friend was thrilled with the flowers. Your satisfaction is important to us, and we appreciate you choosing us for your floral needs. If there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Tom

Posted 8 months ago

“Delivered as promised .. bouquet left rhe recipent “ delighted “”

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Posted 8 months ago

Hi Jason, Thank you for your feedback! We’re thrilled to hear that the bouquet was delivered as promised and that it left the recipient delighted. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, we’re here to help! Best regards, Katie

Posted 8 months ago

“The flowers were gorgeous, arrived just in time I gave 4 stars only because you did not include my entire message!”

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Posted 8 months ago

Dear Carol, thank you so much for your fantastic 4-star rating of Haute Florist! We truly appreciate your support and are delighted to hear that the flowers were gorgeous and arrived just in time. We sincerely apologize for not including your entire message and understand how important every detail is to our valued customers. Your feedback is invaluable to us, and we'll work diligently to ensure that this issue doesn't happen again in the future. We look forward to serving you again soon and providing you with an even more outstanding experience. Best regards, Rosie

Posted 8 months ago

“I have used haute florist several times- always completely satisfied- I order 2 bouquets this time for different people as a thank you - the Purity was amazing as usual but-the Summer Soirée disappointing - they were very floppy and looked as though they had just been gathered roughly together some of the flowers were tired looking”

Helpful Report

Posted 8 months ago

Hello Marion, Thank you for your continued trust in Haute Florist. We're glad to hear that you were pleased with the Purity bouquet, but we’re truly sorry that the Summer Soirée didn’t meet your expectations this time. This is not the quality we strive for, and we appreciate you bringing it to our attention. Please reach out to our customer service team so we can make this right. Your satisfaction is important to us, and we want to ensure every bouquet brings joy Kind regards, Tom.

Posted 8 months ago

“I have used it for the first time and I can say the recipient was happy. Thank you.”

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Posted 8 months ago

Hello Shanaj, Thank you for your feedback! We’re delighted to hear that the recipient was happy with their gift. We appreciate you choosing us for the first time and look forward to serving you again in the future! Kind regards, Tom.

Posted 8 months ago

“Great quality flowers. Delivered as requested.”

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Posted 8 months ago

Dear Keith, thank you so much for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and support. Thank you once again for choosing Haute Florist and for your wonderful review! Best regards, Katie

Posted 8 months ago

Haute Florist is rated 4.7 based on 29,706 reviews