Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,068 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“Flowers delivered next day the recipient was very pleased with her flowers will use Haute Florist again. Thank you”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that the recipient was pleased with her flowers. Best wishes, The Haute Florist Team

Posted 8 months ago

“Beautiful fresh flowers delivered to my mum . She said they were the nicest flowers she had ever had delivered”

Helpful Report

Posted 8 months ago

Hello Joanne, Thank you for your fantastic review! We're so pleased to hear that your mum loved the flowers and considered them the nicest she's ever received. Best wishes, The Haute Florist Team

Posted 8 months ago

“Delivered a day late but Friend seemed happy with flowers & chocolates.”

Helpful Report

Posted 8 months ago

Hello Mrs McGillivray, Thank you for your kind review! We're glad to hear that your friend enjoyed the flowers and chocolates, even with the delay in delivery. Best wishes, The Haute Florist Team

Posted 8 months ago

“Flowers always packed beautifully and service/delivery always on time. Haute is my go to florist. I totally recommend them.”

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Posted 8 months ago

Hello Deborah, Thank you so much for your excellent review! We're thrilled to hear that you appreciate our beautiful packaging and timely service. Best wishes, The Haute Florist Team

Posted 8 months ago

“Beautiful flowers. Highly recommend”

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Posted 8 months ago

Hello Vanessa, Thank you for your wonderful review! We're so glad to hear that you found our flowers to be beautiful. Best wishes, The Haute Florist Team

Posted 8 months ago

“Beautiful flowers that arrived by lunch time the next day even though they weren't ordered until 8pm the evening before. They were a gift for a friend who was absolutely delighted with them. Great value for money. Ordered the standard size and a gorgeous full bouquet was received. Would highly recommend and will definitely be using again.”

Haute Florist 5 star review on 6th May 2025

Helpful Report

Posted 8 months ago

Hello Tracy, Thank you for your glowing review! We're delighted to hear that the flowers arrived promptly and brought joy to your friend. Best wishes, The Haute Florist Team

Posted 8 months ago

“Great flowers and not squished in a box. Great experience opening them and beautiful bouquet in the room. Highly recommend it!”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for your fantastic review! We're thrilled that you enjoyed the experience of opening our beautifully arranged flowers and that they brightened up your room. Best wishes, The Haute Florist Team

Posted 8 months ago

“Do not use! Use Prestige Gifts to send the flowers and sent me 2 roses and 2 lilies bouquet instead of the Sunflowers Bouquet I ordered! It was a birthday gift. Then would not refund me until I opened a PayPal dispute. Images of what I ordered (sunflowers) and what I recieved!”

Helpful Report

Posted 8 months ago

Hello, I’m truly sorry to hear about your experience with your recent order. It’s disappointing to know that you did not receive the bouquet you had selected, especially for a special occasion like a birthday. We understand how important it is to send the right sentiments through flowers, and I apologize for any frustration this has caused. Thank you for bringing this to our attention. Your feedback is invaluable, and I will make sure to share your comments with the team to improve our service going forward. I can confirm that our team follows a set policy and procedure before processing any refunds. The decision was not related to the dispute raised through PayPal. Best wishes, Rosie

Posted 8 months ago

“Friend was detailed with the flowers. She’s super fussy so always a gamble using someone new.”

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Posted 8 months ago

Hello Samantha, Thank you for your fantastic review! We're thrilled to hear that you were satisfied with the flowers and that we met the expectations of your friend. Best wishes, The Haute Florist Team

Posted 8 months ago

“Great flowers great service”

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Posted 8 months ago

Hello Joseph, Thank you for your amazing review! We're delighted to hear that you loved the flowers and service. Best wishes, The Haute Florist Team

Posted 8 months ago

“My friend said the flowers were beautiful.”

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Posted 8 months ago

Hello, Thank you for your wonderful review! We're so happy to hear that your friend found the flowers beautiful. Best wishes, The Haute Florist Team

Posted 8 months ago

“Brilliant servicd. Excellent flowers.Would definately use again.”

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Posted 8 months ago

Hello Penril, Thank you for your brilliant review! We're overjoyed to hear that you found our service excellent and the flowers to your liking. Best wishes, The Haute Florist Team

Posted 8 months ago

“They got sent to Rochdale instead of Manchester distribution which took a further 25 hrs”

Helpful Report

Posted 8 months ago

Hello Stevens, Thank you for your feedback. We sincerely apologise for the mix-up with your delivery being sent to Rochdale instead of Manchester. We understand that this caused a delay, and we appreciate your patience. Your experience is valuable to us, and we will work on improving our processes to prevent this in the future. Best wishes, The Haute Florist Team

Posted 8 months ago

“Brilliant service order every month for family and friends!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your brilliant review! We're so glad to hear that you enjoy ordering from us every month for your family and friends. Best wishes, The Haute Florist Team

Posted 8 months ago

“I paid for the upgrade to the largest bouquet of flowers and when they were received they were appalling. I complained and was told that there was a mix up at the florists and my client only received a medium bouquet. The bouquet received was not not even a standard size! I have received a £5 refund, which does not make up for the original reason I sent the flowers in the first place. I felt very embarrassed. I will not be using this service again.”

Helpful Report

Posted 8 months ago

Hello, I’m truly sorry to hear about your experience with us regarding your recent order. It’s disappointing to know that the bouquet did not meet your expectations and that there was a mix-up with the size. I understand how important these gestures are, and I’m sorry for any embarrassment this may have caused. Your feedback is invaluable, and I will be sure to relay your comments about the quality and communication to our team. We strive for excellence and your insights will help us improve in the future. Best wishes, Rosie

Posted 8 months ago

“The flowers were for my niece on her 40th birthday and arrived next day as requested. She loved them and they were beautiful. Thank you for such an excellent service.”

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Posted 8 months ago

Hello, Thank you for your kind review! We're thrilled to hear that your niece loved the flowers and that they arrived on time for her special day. Best wishes, The Haute Florist Team

Posted 8 months ago

“Absolutely stunning flowers! Will be getting all of my flowers from Haute Florist from now on.”

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Posted 8 months ago

Hello Dawn, Thank you so much for your glowing review! We're absolutely thrilled to hear that you found our flowers stunning and that you'll be choosing Haute Florist for your future needs. Best wishes, The Haute Florist Team

Posted 8 months ago

“Mum was very happy with the flowers and they arrived on time”

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Posted 8 months ago

Hello Rebecca, Thank you for your lovely review! We’re thrilled to hear that your mum was happy with the flowers and that they arrived on time. Best wishes, The Haute Florist Team

Posted 8 months ago

“The recipient said they were the best flowers she had ever received”

Helpful Report

Posted 8 months ago

Hello Tycoch, Thank you for your outstanding review! We're thrilled to know that the recipient loved the flowers and found them to be the best she has ever received. Best wishes, The Haute Florist Team

Posted 8 months ago

“Sadly the flowers arrived 5 days after the designated date- I ordered them well in advance so wasn’t even 24 hour delivery- as a consequence the flowers were already dropping petals when they arrived”

Helpful Report

Posted 8 months ago

Hello Sarah, I’m truly sorry to hear that your flowers arrived later than expected and in less-than-perfect condition. We strive to deliver promptly and present high-quality blooms, and it’s disappointing to know that we missed the mark this time. Your feedback is important to us, and I will ensure that your comments about our delivery service are addressed with the team. I have located your order and can see that our customer service team have replied to your email this morning to look into this for you. Best wishes, Rosie

Posted 8 months ago

Haute Florist is rated 4.7 based on 30,068 reviews