Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,068 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“I wont ever use this florist again. I paid £45 (plus postage) and what turned up was just dreadful and nothing like what was ordered and when I asked for a refund I was offered an insulting £5. They only offered to replace the whole bouquet after I asked for a manager which makes me wonder why this wasn’t their first go to answer after seeing the pictures I provided. I will include pictures of what I ordered vs what arrived and also the email offering £5. From the product to the customer service, my whole experience with this company has been rubbish.”

Helpful Report

Posted 8 months ago

Hello, I'm really sorry to hear about your recent experience with us. It's disappointing to learn that the bouquet didn’t meet your expectations and that our handling of your concerns fell short. We always strive to provide a high standard of service, and I sincerely apologise for any frustration this may have caused. While our customer service team follows set policies and procedures, I completely understand your disappointment with the initial £5.00 partial refund. I’ve passed your feedback on to the relevant team so we can reflect and improve. We truly value your feedback, and it plays an important role in helping us enhance our service. I hope the replacement bouquet was well received. Best regards, Rosie

Posted 8 months ago

“The flowers were amazing for my legal ceremony! They still look fab now nearly a week later! Thank you so much!!”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for your amazing review! We're delighted to hear that the flowers added to the beauty of your legal ceremony and are still looking fabulous nearly a week later. Best wishes, The Haute Florist Team

Posted 8 months ago

“Will never order from them again. Nonchalant and unhelpful customer service who are not willing to find a win win solution. My present was returned to the seller due to an address issue and they basically said. Your loss. I wasn’t even informed that my order was returned. I had to find out from the tracking number provided. Useless service”

Helpful Report

Posted 8 months ago

Hello Barbara, I’m truly sorry to learn about your experience with our customer service. It's never our intention to make our customers feel unsupported, especially in situations like yours. I understand how frustrating it must have been to not receive communication about your order being returned. However, we do rely on customers to provide us with the correct details at the time of ordering. Your feedback is valuable, and I will certainly share your concerns with our team for further review. I have reached out via email. Best wishes, The Haute Florist Team

Posted 8 months ago

“Beautiful amazing service”

Helpful Report

Posted 8 months ago

Hello Wendy, Thank you so much for your amazing review! We're delighted to hear that you experienced beautiful service. Best wishes, The Haute Florist Team

Posted 8 months ago

“Needed the flowers delivering quickly and you duly obliged - Thank you”

Helpful Report

Posted 8 months ago

Hello, Thank you for your wonderful review! We're delighted to hear that we could accommodate your quick delivery needs. Best wishes, The Haute Florist Team

Posted 8 months ago

“We're in Australia and used Haute to send flowers to our Aunty for her birthday. The picture we received from her showed the most gorgeous bunch of flowers which definitely represented what we ordered! Thank you!”

Helpful Report

Posted 8 months ago

Hello Marion, Thank you for your fantastic review! We're thrilled to hear that the flowers for your Aunty's birthday looked gorgeous and matched your order perfectly. Best wishes, The Haute Florist Team

Posted 8 months ago

“Lovely fresh flowers. So pleased with them.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your lovely review! We're so glad to hear that you were pleased with the fresh flowers. Best wishes, The Haute Florist Team

Posted 8 months ago

“My God daughter was DELIGHTED with the flowers I sent for her 50th birthday - being 13 000 miles away I couldn't think of a better way to send her my love.”

Helpful Report

Posted 8 months ago

Hello Catherine, Thank you so much for your amazing review! We're thrilled to hear that the flowers brought delight to your goddaughter's special day, even from 13,000 miles away. It's wonderful to know we could help you send your love! Best wishes, The Haute Florist Team

Posted 8 months ago

“Easy to order. Delivery very good. Lots of choice fair price.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you found our ordering process easy, enjoyed our delivery service, and appreciated the variety at fair prices. Best wishes, The Haute Florist Team

Posted 8 months ago

“Very disapointing I paid £50 so expected a decent bouquet however when my sister received the flowers and send a picture I was so disappointed they looked like a £8 bunch from Tesco .”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disappointing to learn we fell short in this instance. Your comments are important to us, and we will review them to ensure we continually enhance our quality. We appreciate your input and hope for the opportunity to serve you better in the future. Best regards, The Haute Florist Team

Posted 8 months ago

“Excellent flowers and delivered in specified time. Friend loved them”

Helpful Report

Posted 8 months ago

Hello Lesley, Thank you for your amazing review! We're so pleased to hear that the flowers were excellent and that they were delivered right on time. Best wishes, The Haute Florist Team

Posted 8 months ago

“Good service”

Helpful Report

Posted 8 months ago

Hello Gurdeep, Thank you for your positive review! We're so happy to hear that you experienced good service. Your satisfaction is our priority. Best wishes, The Haute Florist Team

Posted 8 months ago

“Lovely website”

Helpful Report

Posted 8 months ago

Hello Rosemary, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our website. We strive to create a pleasant experience for our customers. Best wishes, The Haute Florist Team

Posted 8 months ago

“Pretty flowers and packaging”

Helpful Report

Posted 8 months ago

Hello Micol, Thank you for your wonderful review! We're delighted to hear that you loved the flowers and packaging. Best wishes, The Haute Florist Team

Posted 8 months ago

“I didn’t see the bouquet I ordered but the recipient thanked me and said it was beautiful. Delivered as requested.”

Helpful Report

Posted 8 months ago

Hello Irena, Thank you for your lovely review! We're so glad to hear that the recipient enjoyed the bouquet and that it was delivered right on time. Best wishes, The Haute Florist Team

Posted 8 months ago

“Lovely flowers delivered on time”

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Posted 8 months ago

Hello Sam, Thank you for your lovely review! We're so pleased to hear that you received your flowers on time and found them to be lovely. Best wishes, The Haute Florist Team

Posted 8 months ago

“Gorgeous lovely arrived in time made the table look lovely for dinner celebration”

Haute Florist 5 star review on 29th April 2025

Helpful Report

Posted 8 months ago

Hello Julie, Thank you for your fantastic review! We're thrilled to hear that the flowers arrived on time and added a lovely touch to your dinner celebration. Best wishes, The Haute Florist Team

Posted 8 months ago

“I ordered the blue lilies as a gift for a friend, and she absolutely loved how beautiful and quirky they were. Exceptionally good price, great variety and effective delivery. I will definitely be switching to use Haute Florist as my go-to florist for gifts in the UK.”

Helpful Report

Posted 8 months ago

Hello Mia, Thank you for your fantastic review! We’re thrilled to hear that your friend loved the blue lilies and that you found our pricing and delivery to be effective. Best wishes, The Haute Florist Team

Posted 8 months ago

“I sent flowers to my sister and they arrived on time. My sister was very happy to receive them!”

Helpful Report

Posted 8 months ago

Hello, Thank you for your fantastic review! We’re thrilled to hear that your sister loved the flowers and that they arrived right on time. Best wishes, The Haute Florist Team

Posted 8 months ago

“The bouquet was absolutely beautiful. I think they are the nicest I have seen.”

Helpful Report

Posted 8 months ago

Hello Lesley, Thank you for your fantastic review! We’re thrilled to hear that you found the bouquet to be the nicest you've seen. Best wishes, The Haute Florist Team

Posted 8 months ago

Haute Florist is rated 4.7 based on 30,068 reviews