Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“Sent a bouquet to my sister ..she was delighted with them …”

Helpful Report

Posted 6 months ago

Hello Janet, Thank you so much for your lovely review! We're thrilled to hear that your sister was delighted with the bouquet. Best wishes, The Haute Florist Team

Posted 6 months ago

“Didn’t receive confirmation email and didnt deliver on date requested.”

Helpful Report

Posted 6 months ago

Hello Shona, Thank you for taking the time to share your feedback. We sincerely apologise for not sending a confirmation email and for the delivery issue on the date requested. Your experience is important to us, and we will look into this matter to ensure it doesn’t happen again. Best wishes, The Haute Florist Team

Posted 6 months ago

“Flowers were good and delivered on time”

Haute Florist 5 star review on 2nd May 2025

Helpful Report

Posted 6 months ago

Hello David, Thank you for your excellent review! We're glad to hear that the flowers were good and arrived on time. Your satisfaction means a lot to us. Best wishes, The Haute Florist Team

Posted 6 months ago

“I live far away from my sister. The Haute made it possible for me to celebrate her birthday in style. Thank you”

Helpful Report

Posted 6 months ago

Hello Richard, Thank you for your wonderful review! We're so glad we could help you celebrate your sister's birthday in style, even from afar. Best wishes, The Haute Florist Team

Posted 6 months ago

“I cannot recommend Haute enough. The flowers I received were spectacular. A lot were in bud too. I loved the arrangement and how they were packaged ensured they arrived in perfect condition.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your glowing review! We're delighted to hear that you found the flowers spectacular and appreciated the careful packaging. Best wishes, The Haute Florist Team

Posted 6 months ago

“Speedy delivery and lovely flowers delivered with options of great cards.”

Helpful Report

Posted 6 months ago

Hello Sue, Thank you for your wonderful review! We're thrilled to hear you appreciated our speedy delivery and the lovely flowers, along with the card options. Best wishes, The Haute Florist Team

Posted 6 months ago

“Beautiful selection of flowers and excellent service”

Helpful Report

Posted 6 months ago

Hello Jill, Thank you for your lovely review! We're so glad to hear that you enjoyed our beautiful selection of flowers and experienced excellent service. Best wishes, The Haute Florist Team

Posted 6 months ago

“The recipient was delighted with the flowers, despite being in the post for 2 days they were still very fresh.”

Helpful Report

Posted 6 months ago

Hello Mrs Bowers, Thank you for your fantastic review! We’re overjoyed to hear that the recipient was delighted with the flowers and that they remained fresh even after two days in transit. It’s our goal to provide the best quality blooms for every occasion. Best wishes, The Haute Florist Team

Posted 6 months ago

“Flowers were delivered when they said they would be and were beautiful!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your amazing review! We’re delighted to hear that your flowers were delivered on time and that you found them beautiful. Best wishes, The Haute Florist Team

Posted 6 months ago

“Very poor delivery service. Flowers arrived the day after the celebratory birthday ! Wouldn’t use this company again. Very disappointed and not a great response from customer services.”

Helpful Report

Posted 6 months ago

Hello Mrs Turner, I sincerely apologise for the inconvenience caused by the delayed delivery. It’s disappointing to hear that the flowers arrived after the celebration, and I understand how frustrating this must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, The Haute Florist Team

Posted 6 months ago

“I wont ever use this florist again. I paid £45 (plus postage) and what turned up was just dreadful and nothing like what was ordered and when I asked for a refund I was offered an insulting £5. They only offered to replace the whole bouquet after I asked for a manager which makes me wonder why this wasn’t their first go to answer after seeing the pictures I provided. I will include pictures of what I ordered vs what arrived and also the email offering £5. From the product to the customer service, my whole experience with this company has been rubbish.”

Helpful Report

Posted 6 months ago

Hello, I'm really sorry to hear about your recent experience with us. It's disappointing to learn that the bouquet didn’t meet your expectations and that our handling of your concerns fell short. We always strive to provide a high standard of service, and I sincerely apologise for any frustration this may have caused. While our customer service team follows set policies and procedures, I completely understand your disappointment with the initial £5.00 partial refund. I’ve passed your feedback on to the relevant team so we can reflect and improve. We truly value your feedback, and it plays an important role in helping us enhance our service. I hope the replacement bouquet was well received. Best regards, Rosie

Posted 6 months ago

“The flowers were amazing for my legal ceremony! They still look fab now nearly a week later! Thank you so much!!”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your amazing review! We're delighted to hear that the flowers added to the beauty of your legal ceremony and are still looking fabulous nearly a week later. Best wishes, The Haute Florist Team

Posted 6 months ago

“Will never order from them again. Nonchalant and unhelpful customer service who are not willing to find a win win solution. My present was returned to the seller due to an address issue and they basically said. Your loss. I wasn’t even informed that my order was returned. I had to find out from the tracking number provided. Useless service”

Helpful Report

Posted 6 months ago

Hello Barbara, I’m truly sorry to learn about your experience with our customer service. It's never our intention to make our customers feel unsupported, especially in situations like yours. I understand how frustrating it must have been to not receive communication about your order being returned. However, we do rely on customers to provide us with the correct details at the time of ordering. Your feedback is valuable, and I will certainly share your concerns with our team for further review. I have reached out via email. Best wishes, The Haute Florist Team

Posted 6 months ago

“Beautiful amazing service”

Helpful Report

Posted 6 months ago

Hello Wendy, Thank you so much for your amazing review! We're delighted to hear that you experienced beautiful service. Best wishes, The Haute Florist Team

Posted 6 months ago

“Needed the flowers delivering quickly and you duly obliged - Thank you”

Helpful Report

Posted 6 months ago

Hello, Thank you for your wonderful review! We're delighted to hear that we could accommodate your quick delivery needs. Best wishes, The Haute Florist Team

Posted 6 months ago

“We're in Australia and used Haute to send flowers to our Aunty for her birthday. The picture we received from her showed the most gorgeous bunch of flowers which definitely represented what we ordered! Thank you!”

Helpful Report

Posted 6 months ago

Hello Marion, Thank you for your fantastic review! We're thrilled to hear that the flowers for your Aunty's birthday looked gorgeous and matched your order perfectly. Best wishes, The Haute Florist Team

Posted 6 months ago

“Lovely fresh flowers. So pleased with them.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your lovely review! We're so glad to hear that you were pleased with the fresh flowers. Best wishes, The Haute Florist Team

Posted 6 months ago

“My God daughter was DELIGHTED with the flowers I sent for her 50th birthday - being 13 000 miles away I couldn't think of a better way to send her my love.”

Helpful Report

Posted 6 months ago

Hello Catherine, Thank you so much for your amazing review! We're thrilled to hear that the flowers brought delight to your goddaughter's special day, even from 13,000 miles away. It's wonderful to know we could help you send your love! Best wishes, The Haute Florist Team

Posted 6 months ago

“Easy to order. Delivery very good. Lots of choice fair price.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you found our ordering process easy, enjoyed our delivery service, and appreciated the variety at fair prices. Best wishes, The Haute Florist Team

Posted 6 months ago

“Very disapointing I paid £50 so expected a decent bouquet however when my sister received the flowers and send a picture I was so disappointed they looked like a £8 bunch from Tesco .”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disappointing to learn we fell short in this instance. Your comments are important to us, and we will review them to ensure we continually enhance our quality. We appreciate your input and hope for the opportunity to serve you better in the future. Best regards, The Haute Florist Team

Posted 6 months ago

Haute Florist is rated 4.7 based on 30,058 reviews