Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Fantastic! Beautiful flowers and great service thank you”

Helpful Report

Posted 2 years ago

“Ordered flowers for mothers day well in advance of the date. The company then emailed to say some of the information was missing. However this email was not from Haute florists but from prestige gifting with no reference to the flowers but asking for address details and went into my spam box so not recieved. As the flowers were not recieved by my mother on mother's day I contacted customer services who were helpful and advised I send them the details of which I did. I then recieved an email to say the flowers were now out of stock and to select a further bunch. I did this and the order was confirmed and they were to be delivered under their usual delivery terms. Still no flowers a week later. I will not be using this company again due to it being a very unreliable service. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We sincerely appreciate your kind gesture and value your input. We would like to extend our apologies for the delay in delivering the flowers to your mother on Mother's Day and for the subsequent miscommunication about the stock availability. We understand how important it is to celebrate such special occasions and we sincerely apologize for falling short of your expectations. Once again, we are truly sorry for the disappointment you experienced. If there's anything more we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to our customer service team. Warm regards, Rosie

Posted 2 years ago

“I received a Mothers Day bouquet from my son and daughter in-law, on Friday 8th March. On the morning of the 10th (Mothers day), 2 of the 3 roses in the bouquet were dead. The rest of the flowers deteriorated within the next couple of days. I was very disappointed, I contacted Haute Florist with photos. I was told they would get back to me, not heard anything. Not very happy at all. Incidentally, the M&S flowers I received from my daughter, (on 9th March) are still doing well. Lesson to be learnt.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and we apologize for the disappointment you faced with your Mother's Day bouquet from Haute Florist. We are truly sorry to hear that two of the roses in the bouquet were already wilted on Mother's Day and that the rest of the flowers deteriorated over the following days. We understand how important it is for the flowers to last and bring joy for as long as possible. I can see that our customer service team did reply to your email asking for some photos of the bouquet. However, they did not receive a response. Warm regards, Tom

Posted 2 years ago

“I ordered flowers on their next day offer, these flowers were for a family member who is going through a really rough time , I paid £55 for flowers had order confirmation to say it would be delivered next day , they did not arrive , called their CS team who said in terms and conditions of the next day it says it could take up to 3 days !!! Total misrepresentation, they would not offer me a refund or any guarantee when they will arrive, refused me the right to speak to a manger … do not order from this company , trading standards will be contacted too…. disgraceful”

Helpful Report

Posted 2 years ago

Dear Joanne, Thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and your willingness to let us know how we can improve. We would like to apologise for the inconvenience you experienced regarding the delayed delivery of your ordered flowers. We completely understand how important these flowers were for your family member who is currently going through a difficult time, and we deeply regret that we were unable to meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

“Misleading Advertising! The flowers received were sparse and in no way resembled the image advertised in quality or quantity of flowers, despite ordering the 'large' option. The complaint was managed by Prestige Gifting who I wasn't aware had any connection with Haute Florist and the 'Florist Manager' claims not to 'see any evident quality issue' but I've uploaded images for you to judge for yourselves. It's shame the images can't be attached to this review.”

Helpful Report

Posted 2 years ago

Dear Kate, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 2 years ago

“the receipeint was delighted with her flowers.”

Helpful Report

Posted 2 years ago

“Mother’s Day flowers poor quality haven’t lasted roses browning, orchid withered and one missing. All other flowers have drooped died within 3 days.”

Helpful Report

Posted 2 years ago

Dear Emma, thank you so much for taking the time to provide us with your feedback on your recent Haute Florist experience. We genuinely appreciate your honesty and value your opinion. First and foremost, please accept our sincere apologies for the issues you encountered with the Mother's Day flowers you received. We are truly sorry to hear that the roses were browning, the orchid withered, and one flower was missing. It is clear that the overall quality did not meet your expectations, and we deeply regret any disappointment caused. We understand that receiving wilted and short-lived flowers is far from the experience we strive to provide. We would like to make it right for you and ensure your complete satisfaction. We kindly request that you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 years ago

“I ordered flowers for my daughter to celebrate a new house move. The rose and lily bouquet were delivered but they looked nothing like those on Haute Florists website. I was extremely disappointed to say the least for the money I paid. I complained and sent a photo on a chat to the florist and were told that there was nothing wrong with them, the quality was good! I asked for a partial refund but they instead they offered me a £10 credit to my account,which to be honest is a waste of time as I won't be using this florist again. Do not waste your money with with Florist.”

Helpful Report

Posted 2 years ago

Thank you so much, Teresa, for taking the time to share your experience with us. We truly appreciate your feedback and we sincerely apologise for the disappointment caused by the bouquet you received. We understand how important it is for the flowers to match the images on our website, and we are sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this to our attention. We value your feedback. Best wishes, Katie

Posted 2 years ago

“Flowers looked completely different to the picture! Mother in law said the packaging looked more expensive than the flowers, I order two bunches for both mothers. I was very disappointed!!!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Haute Florist. We truly appreciate it when our customers share their thoughts and let us know about their experiences. We sincerely apologise for the disappointment you experienced with the flowers you received. We understand how important it is for floral arrangements to match the pictures presented on our website, and we recognise that this was not the case for you. We are also sorry to hear that the packaging seemed more impressive than the flowers themselves. This is certainly not the standard of quality we aim to deliver. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line?

Posted 2 years ago

“Flowers are not meant to cause the sender or the recipient stress, but the £80 spend on a Belle in Black bouquet has done exactly that. The flowers arrived with all the roses and thistles already dead. I did the difficult job of telling my mother-in-law that the flowers were really poor. She complained (aged 85) and was told the Haute florist could see nothing wrong with them! They were drooping so badly, mouth-to-mouth would not have revived them! The next day the calla lillies started dissolving in the water because the stems were so week and by day 3 the whole lot was in the bin except the orchids which were a bit brown round the edges but still had a bit of life. Not wanting to cause further distress, I wrote to Haute myself and was told there was nothing they could do because my complaint was after the complaints window. I did offer time-stamped photos of the sad demise but Haute were not interested. They had their excuse and they were sticking to it! So, that's £80 down the drain and a whole lot of stress. 60th birthday surprise, but not of the right kind!”

Helpful Report

Posted 2 years ago

Dear Sue, thank you so much for taking the time to share your feedback about your recent experience with the Belle in Black bouquet. We sincerely appreciate your honesty and bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the condition of the roses and thistles, as well as the fragility of the calla lilies. It is truly disheartening to hear that the bouquet did not meet your expectations and had to be disposed of after a short amount of time. We are deeply sorry to hear that both you and your mum-in-law were fobbed off when raising your concerns. This is certainly not the level of customer service we strive to provide, and we understand your frustration. We assure you that we take your feedback very seriously and will be addressing this matter with our customer service team to ensure this does not happen again in the future. Once again, thank you for reaching out to us. Warm regards, Rosie

Posted 2 years ago

“Purchased a Mother’s day flower delivery - it simply never arrived, without any email from Haute Florist / Prestige Gifts or their chosen carrier Royal Mail - when I chased this it said delivery was not possible as they had been unable to open a gate. I heard nothing further from Haute Flowers or Royal Mail, and it is 48 hrs on from Mother’s Day. The latest email advised me to take it up with Royal Mail, and they don’t seem to understand Statutory Retail rights. What a waste of time - strongly advise avoiding their attractive website but no customer service, unfortunately a common thread.”

Helpful Report

Posted 2 years ago

Dear David, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We appreciate your honesty and value your opinion. We would like to sincerely apologise for the inconvenience caused by the non-delivery of your Mother's Day flower order. We understand how important it is to make these occasions special, and we deeply regret that this was not the case for you. We apologise for the lack of communication from our end and the difficulties you faced in reaching out to us. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 years ago

“DO NOT ORDER! bought a medium bunch of flowers that cost of over £60 for Mother’s Day. The next day that we had them they was dead! When I asked for a refund they “couldn’t see any evidence quality issues” so they offered me £15 voucher 😂 even when I sent photos of the dead flowers to them, what a joke!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointment and inconvenience you have experienced. We understand how important it is to receive fresh and beautiful flowers, especially on special occasions like Mother's Day. We are genuinely sorry to hear that the bouquet you purchased did not meet your expectations, and we apologize for any frustration caused. We assure you that this is not the level of quality and service we strive to deliver. We acknowledge that the £15 voucher offered did not adequately compensate for the issue you encountered and we apologise for any misunderstanding. I have contacted you via email. Best wishes, Ellie

Posted 2 years ago

“Daylight robbery. I ordered a “large” bouquet of flowers, which cost £60, plus delivery, but what we received was the equivalent of a £15 bunch of supermarket flowers; I’m furious, but the company has just fobbed me off. The flowers aren’t worth anywhere near what the terrible company charged, and don’t expect to get anywhere when complaining; they’re not one bit interested!”

Helpful Report

Posted 2 years ago

Dear Kat, thank you so much for sharing your feedback regarding your experience with the Orion bouquet. We truly appreciate your honesty and the opportunity to address the issues you've encountered. We sincerely apologise that the bouquet you received did not meet your expectations or resemble the advertised arrangement. We understand the disappointment this may have caused, especially considering the additional charge you paid for the larger bunch. We assure you that this is not the level of service we strive to provide, and we deeply regret any inconvenience caused. Once again, thank you for bringing this matter to our attention, and we sincerely apologise for any disappointment caused. Warm regards, Rosie

Posted 2 years ago

“It was a speedy delivery and very fresh flowers! Thank you!”

Haute Florist 5 star review on 12th March 2024

Helpful Report

Posted 2 years ago

“I ordered a bunch of flowers for my mum for Mother’s Day, when they arrived they looked nothing like the photo on the website. We added some foliage from the garden to make it look better, but even then it still looked awful! I could have paid less and got a much nicer bunch of flowers from the supermarket! I’m so disappointed in what we have received, it’s embarrassing! Haute Florist, you should be ashamed of yourselves for allowing such a disgraceful bunch of flowers to be delivered!”

Helpful Report

Posted 2 years ago

Dear Jenny, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate hearing from our customers and value your input. We sincerely apologise for the disappointment caused by the flowers you received for Mother's Day. We understand how important it is for the arrangement to match the photo on our website, and we regret that this was not the case in your situation. We are also sorry that even with the addition of foliage from your garden, the bouquet still did not meet your expectations. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 2 years ago

“I ordered for Mother’s Day, did not arrive. Customer service phone lines have been closed and customer service email are rude and unhelpful, only state “the terms of contract signed” of purchasing instead of helping to find a solution. Recommend finding another “florist”.”

Helpful Report

Posted 2 years ago

Hello Karolyn, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 2 years ago

“I ordered flowers and chocolates for my mother in Ireland, and despite the postcode being entered and it being ordered 4 days before so not next day expectation. It allowed me to select Mother’s Day as a date to be delivered which I selected with adding chocolates too. There was no delivery to my mother and as an only child it means a lot to her as I live in England. The flowers got delivered the next day with no chocolates. The customer service said read the small print about they might be delayed and no refund and that was it. No acknowledgment of no chocolate and just a cold horrible response. Do not use and just stick to all others - beware Haute flowers is also prestige flowers and gifting”

Helpful Report

Posted 2 years ago

Hello Elaine, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 years ago

“Extremely small bunch of Mother’s Day flowers , paid nearly £50 . Thought they’d sent the wrong bunch as couldn’t believe what was delivered . Would not resend or offer refund . Very disappointed”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We genuinely appreciate hearing from our customers, as it helps us improve our services. First and foremost, we would like to apologise for the disappointment you experienced with the extremely small bunch of Mother's Day flowers you received. We understand how important it is for our customers to receive a beautiful and satisfying arrangement, and we deeply regret that we fell short of meeting your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

“Flowers were ordered the Tuesday before Mother’s Day to arrive by Sunday. They were not with Royal Mail until Saturday and then delivered on Monday. I contacted Haute about the late delivery (second in a week from them) and they didn’t bother to reply. Flowers arrived with half brown and dead having been with Royal Mail all weekend. Waste of money.”

Helpful Report

Posted 2 years ago

Dear Emma, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are truly sorry for the inconvenience caused by the late delivery of your flowers, especially during such an important occasion like Mother's Day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has since been resolved. Warm regards, Katie

Posted 2 years ago

“Ordered large bouquet for my mum for Mother’s Day. Was like a bunch from a supermarket tbh for £10 I spent £45 and my mum was so disappointed and so was I Not fit for purpose as the pictures are nothing like what you order whether in full bloom or not Don’t want £15 off an order I want a refund as I wouldn’t order from you ever again”

Helpful Report

Posted 2 years ago

Dear Samantha, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the disappointment both you and your mum felt upon receiving the bouquet. We understand how frustrating it can be when an order fails to meet your expectations, especially on a special occasion like Mother's Day. We apologise for not delivering the quality and beauty you had anticipated. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews