Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,449 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,449 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 4th May 2024

3497

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service thank you”

Helpful Report

Posted 6 months ago

Thank you, Antonia, for your 4 star rating of Haute Florist! We appreciate your feedback and are glad that you had a good experience. We hope to serve you in the future!

Posted 6 months ago

“I really like Haute Florist they’re always reliable and there flowers are great. However as I do use them a lot I would appreciate being given a discount for being a loyal member. Not just money off when someone else use the code and signs up.”

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Posted 7 months ago

Thank you for your 4 star rating of Haute Florist! It's wonderful to hear that you have enjoyed our service and flowers. We look forward to continuing to serve you!

Posted 7 months ago

“The flowers arrived on time, and I'm told they were excellent, although I haven't seen them. The only thing that lets it down is that Royal Mail provides very limited tracking. I didn't get any dispatch or delivery confirmation, so spent all day worrying that they didn't make it OK and I would be forced to argue for a refund or replacement. Royal Mail really are one of the most backward couriers - they don't guarantee named-day delivery, and don't keep you updated where your parcel is.”

Helpful Report

Posted 7 months ago

Thank you Tina for your 4 star rating! I'm glad that the flowers arrived on time and were excellent. I am very sorry for any concerns raised regarding the delivery of your order.

Posted 7 months ago

“Quick service good quality flowers touch expensive .”

Helpful Report

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist, Mandy! We're so glad you enjoyed our quick service and good quality flowers. Thank you for your patronage!

Posted 7 months ago

“Thank you for the opportunity. The bouquet looked beautiful. The service was excellent, apart from the departure from the original delivery date. The date of delivery is crucial. That, therefore, is the aspect of client service I would concentrate on. I do hope that your business is a success. Yours respectfully, Anne Leah Livingston”

Helpful Report

Posted 7 months ago

Thank you so much, Anne, for your kind rating of 4 stars of Haute Florist. It means a lot to us to hear positive feedback on our products and services. We understand and appreciate your concerns regarding the delivery date, and we are striving for better at Haute Florist. We are glad to hear that the bouquet looked beautiful and the service was excellent. Once again, thank you for the opportunity to serve you.

Posted 7 months ago

“Delivered as ordered!😁”

Helpful Report

Posted 7 months ago

Thank you Karan for the 4 star rating of Haute Florist! We are delighted to hear that the flowers were delivered as ordered!

Posted 7 months ago

“Excellent flowers which were delivered on time and much appreciated. The only worry I had was that the email I received on ordering the bouquet did not give the address and I hoped everything was going to go smoothly, which it did!”

Helpful Report

Posted 7 months ago

Thank you so much for your 4-star review of Haute Florist! We are delighted that you enjoyed our excellent flowers and such timely delivery. We apologize for any confusion and possible worries you had from not hearing our delivery address - we are thrilled that everything went smoothly! We appreciate your kind words and happy to hear that you were looked after.

Posted 7 months ago

“The delivery, packaging and presentation of the flowers were faultless, stunning even. The colours and flowers choose within the arrangement was beautiful. However, unfortunately my flowers didn’t last long at all, and the roses died within 24h. I would use this company again, but perhaps a different arrangement”

Helpful Report

Posted 7 months ago

Thank you so much for the 4 star rating, Olivia! We appreciate your feedback. We're glad to hear that you liked the delivery, packaging, presentation, colors, and flowers chosen within the arrangement. It's disappointing to hear that your flowers didn't last long. We strive to provide the best possible service and we're sorry that it didn't meet your expectations this time round. Thank you for giving us a chance and we look forward to serving you again!

Posted 7 months ago

“The process to buy was easy and they have lots of different options. The only reason for the 4 stars is because they didn't deliver on the day I needed and paid for. it was a 90th birthday gift and arrived a day later. I still don't know how the flowers arrived and if they're going to last for long (as I haven't seen it). I would say that if it's a special occasion and you need it for a specific day, just be aware that it probably won't arrive on time...”

Helpful Report

Posted 7 months ago

Thank you for taking the time to write a review for us and thank you for your 4-star rating of Haute Florist. We really appreciate your honest feedback and it's unfortunate that the delivery was too late for your 90th birthday gift. I apologize for the inconvenience caused We take great pride in our selection of flowers and want to make sure customers are fully satisfied with their purchases. Thank you again for your review!

Posted 7 months ago

“Beautiful flowers but delivered on the wrong day. I was given the choice of Sunday delivery when booking - which was the actual day of my daughters birthday - but they were delivered a day early. Luckily her house mates hid them. The flowers were perfect so all was well!”

Helpful Report

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist! We're sorry to hear about your delivery being sent a day early We deeply appreciate your feedback and will try our best to ensure that future deliveries are made on the specified date and time. Thank you for your understanding and continued support.

Posted 7 months ago

“Very quick delivery. Lovely flowers”

Helpful Report

Posted 7 months ago

Thank you so much for your kind words, Mandy! We are delighted to hear that you were impressed with the very quick delivery and found the lovely flowers to your taste. Your 4-star rating means a lot to us!

Posted 7 months ago

“Easy ordering process, good delivery options, and really nice flowers. Bunch not quite as large as I’d expected, but the overall quality was great, and that was definitely more important to me. First order and will be my go-to now, although will have to order large size. Shame there isn’t an XL now I’ve seen the delivered product.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 4-star rating of Haute Florist, Charles! We are delighted that you were pleased with the easy ordering process, delivery options, flowers, and overall quality. We apologize that the bunch wasn't quite as large as expected. We are thrilled that you will be making us your go-to florist for future orders! We hope you find the perfect size for your needs next time.

Posted 7 months ago

“Sadly flowers were a day late In delivery but were beautiful all same.”

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Posted 7 months ago

Thank you for rating Haute Florist 4 stars, Mary! We're very sorry to hear that the flowers were a day late in delivery, but we're glad that they were still beautiful. We appreciate you taking the time to leave us your feedback!

Posted 7 months ago

“Received flowers for my daughters 18th birthday.... Beautiful, great colours and very fresh on arrival”

Helpful Report

Posted 7 months ago

Thank you Michelle for your 4 star rating of Haute Florist! I'm so glad to hear that your daughter received beautiful flowers for her 18th birthday! It's wonderful that the colours and freshness of the blooms met your expectations. Your kind words mean a lot to us. Thank you!

Posted 7 months ago

“Flowers arrived on the correct day and the recipient said they are beautiful. I’ve deducted a star as I didn’t receive the email letting me know they had been delivered”

Helpful Report

Posted 7 months ago

Thank you for your 4-star rating of Haute Florist, Yvonne. I appreciate you taking the time to share your experience. I'm glad to hear that the flowers arrived on the correct day and that the recipient said they are beautiful. I apologize that you did not receive the email notification of delivery. We strive to use the best methods to ensure timely delivery and complete customer satisfaction. Thank you again for your feedback.

Posted 7 months ago

“I ordered the flowers for delivery to a friend, so did not see them myself. The recipient was delighted with them. The order was delivered within 24 hours, which is very satisfactory.”

Helpful Report

Posted 7 months ago

Thank you for rating Haute Florist 4 stars! I'm so pleased to hear that the flowers were delivered to your friend and that they were delighted with them. I'm also glad to hear that our delivery service lived up to the standard you expected and that the order was delivered within 24 hours. We thank you for your business and hope to serve you again!

Posted 7 months ago

“The recipient was very pleased with her flowers, however they did not look quite as full as the photograph they were chosen from.”

Helpful Report

Posted 7 months ago

Thank you for your 4 star rating of Haute Florist, Caroline. We take pride in providing our customers with the most beautiful, vibrant and full flowers, so we apologize that the flowers may not have been to your desired look. However, we are glad to hear that the recipient was pleased. Thank you again!

Posted 7 months ago

“Ample amount of flowers. Fast delivery 👍”

Helpful Report

Posted 7 months ago

Thanks for the 4 star rating, Martyn! We're glad to hear you liked our ample amount of flowers and fast delivery. We appreciate your positive review!

Posted 7 months ago

“Very beautiful the colour matches with the hat box. I couldn't find the exact size of the box and flowers they are small. Delivered on time. Thanks again”

Helpful Report

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist! We are thrilled to hear you were very pleased with the colour matching the hat box, and also that the delivery was on time! We are sorry that the size of the box and flowers were smaller than expected, but we hope you are happy with the overall purchase nonetheless. Thanks again!

Posted 7 months ago

“I have used Haute several times, the recipient has always said that the flowers arrive in good condition. The photos on the website are a true representation.”

Helpful Report

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist! I'm so pleased to hear that the recipient has always said that the flowers arrive in good condition, and it's great to know that the photos on our website are a true representation. We appreciate your feedback and support!

Posted 7 months ago

Haute Florist is rated 4.7 based on 27,449 reviews