Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Haute Florist Reviews

4.7 Rating 27,447 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,447 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how Haute Florist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 4th May 2024

Haute Florist 5 star review on 3rd May 2024

Karen Pettengell

Haute Florist 5 star review on 3rd May 2024

Philippa Lowram

Haute Florist 5 star review on 1st May 2024

Haute Florist 5 star review on 1st May 2024

3497

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers are beautiful. My order was delivered wrong (standard bouquet instead of large) after a few emails back and forth the matter was resolved and I am thankful for that. I think the amount of each flower that you receive in each size on the description of the bouquets would be really helpful and photos of a standard and a large. Overall a good experience.”

Posted 7 months ago

Thank you for your 4-star rating of Haute Florist! We appreciate you taking the time to share your experience with us. We apologize for your incorrect order, and we appreciate that you worked with us to get the right bouquet. We are happy to hear that you had a good experience overall. Again, thank you for your great review!

Posted 7 months ago

“Flowers arrived on time and were good”

Posted 7 months ago

Thank you, Peter, for your 4 star rating of Haute Florist! We are glad to hear that your flowers arrived on time and were good. Your feedback is appreciated!

Posted 7 months ago

“Ordered the flowers for friends' anniversary. They were very pleased with the beautiful flowers. Only issue I have is that the communication/notifications to me were addressed to my friend instead of to me. Hence, I've rated the service 4 stars.”

Posted 7 months ago

Thank you for your 4-star rating of Haute Florist. We are pleased to hear that your friends were very happy with the beautiful flowers that you ordered for their anniversary. We apologize for any inconvenience caused due to the communication issue. We appreciate your feedback!

Posted 7 months ago

“I ordered flowers for a friend who was recovering from ill health. My friend was very happy with the flowers. And the selection was exactly as I ordered. Therefore, I am thoroughly happy with the service. The issue I have is the communications/notifications that I received were addressed to my friend instead of me. Hence, my 4 star rating.”

Posted 7 months ago

Thank you for your 4 star rating of Haute Florist. I am glad that the flowers made your friend happy and that the selection was exactly as ordered. I apologize for the issue with the communication and notifications being addressed to your friend instead of you. We value your feedback and are always looking for ways to improve our service. Thank you for your thoughtful review!

Posted 7 months ago

“Hopefully the flowers I chose for my goddaughter were successful, they were sent by Royal Mail , could not get them up on my internet , to see. What I had ordered. It was for September 12th . Would be grateful if you could confirm that all was ok . Total order was 55pounds. Mrs Rita Fewtrell.”

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist! We are sorry that you were unable to see what you had ordered via the internet - I can confirm your order was delivered on the 12th as requested. Best wishes, Katie

Posted 7 months ago

“Straightforward and easy to use. Annoyed, however, that my voucher had "now expired". No word of a "use by date" anywhere to be seen. Bouquet looked lovely but I wonder how long it will last. The flowers all looked fully out to me.”

Posted 7 months ago

Thank you for your 4 star review of Haute Florist. We are glad to hear that your bouquet looked lovely and the ordering process was straightforward and easy to use! We apologize for the unexpected expiration of your voucher, we want all our customers to have a positive experience with Haute Florist. To ensure our customers' satisfaction, we are making sure to include expiration dates for all our vouchers moving forward. Thank you for your feedback!

Posted 7 months ago

“Bunch came very well packet. Not in a flat one as others does.”

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist, Nora! We are so glad you liked the bunch and appreciated the fact that it was well-packed and not in a flat one like others does. We strive to provide excellent service to everyone who comes to us and we are glad to know that we met your expectations. Thank you once again for your kind words.

Posted 7 months ago

“The flowers I ordered were very much appreciated, but unfortunately the recipient had no idea who they were from, despite the fact that I had to pay extra to write a digutal message with the order !”

Posted 7 months ago

Thank you for your 4-star rating of Haute Florist! I'm glad to hear that the flowers were appreciated, though I apologize that the message wasn't received. We strive for satisfaction with every order, so thank you for bringing this to our attention. We will definitely have a discussion about how we can avoid situations like this in the future.

Posted 7 months ago

“she liked them and said it made her feel special so i take that as Job done I will use The service again”

Posted 7 months ago

Thanks Craig for your 4 star rating of Haute Florist! We're so glad she liked them and said it made her feel special - we take that as job done! We look forward to serving you again in the future.

Posted 7 months ago

“My friend sent a nice text thanking me for flowers”

Posted 7 months ago

Thank you for your 4-star rating of Haute Florist! It always brings us so much joy to hear that our customers are enjoying our flowers! And what a sweet sentiment from your friend! We think it's wonderful that they're so appreciative of the flowers you sent!

Posted 7 months ago

“The service was good, prompt delivery that I could track, however I was a little disappointed when I saw the bouquet my daughter received. It was a bit underwhelming, a bit small. I had ordered the medium sized option and would hate to see the standard small version.”

Posted 7 months ago

Thank you so much, Lesley, for your 4 star rating of Haute Florist! We apologize for the underwhelming bouquet your daughter received, as you had ordered the medium size. We strive to meet customers’ expectations and we regret that we fell short this time. We would love to provide you with a much better experience for your next purchase.

Posted 7 months ago

“Very good service and happy with my purchase”

Posted 7 months ago

Thank you so much for your great rating of Haute Florist! We are really happy to hear that you were satisfied with our service and your purchase. It means a lot to us that you took the time to give us great feedback!

Posted 7 months ago

“Great service, on time.”

Posted 7 months ago

Thank you so much for your 4 star rating of Haute Florist and your wonderful comments on our great service and punctuality! We are very grateful for your feedback and appreciate your loyalty.

Posted 7 months ago

“Good service, delivery on time & good choice of floral arrangements”

Posted 7 months ago

Thank you so much for your 4 star rating! We are pleased to hear that you were satisfied with our good service, timely delivery, and great selection of floral arrangements. We appreciate your business and look forward to helping you with your future floral needs.

Posted 7 months ago

“I am satisfied with my order. My daughter find the orchid waiting for her in the front door! I would like to be able to schedule the time of the delivery. Thanks”

Posted 8 months ago

Thank you for your kind words Estela! We are so pleased to hear that your order was satisfactory and that your daughter was delighted with the orchid delivery. Thank you for supporting Haute Florist!

Posted 8 months ago

“The quality of the flowers / plant itself was great but please do not use Royal Mail again . I specifically asked for it to be delivered on Friday for a birthday present but it was sent to the wrong depot and wasn’t delivered until Sunday morning - not acceptable and very disappointed x”

Posted 8 months ago

Thank you for your rating of Haute Florist and for taking the time to share your experience with us. We apologize for the inconvenience with Royal Mail and will be sure to take this feedback into account when considering our delivery methods in the future. We are sorry that your birthday gift was not delivered on time and understand your disappointment.

Posted 8 months ago

“My friend was delighted with the flowers. The regular updates on the progress of the order were very reassuring.”

Posted 8 months ago

Thank you for your 4 star rating of Haute Florist, Karen! I'm so happy to hear that your friend was delighted with the flowers. Your kind words about our regular updates on the progress of the order are very reassuring. We appreciate your support!

Posted 8 months ago

“Not too bad service”

Posted 8 months ago

Thank you for your 4 star rating of Haute Florist! We appreciate you taking the time to review us, and we're glad that you found our service as "not too bad". We look forward to serving you again in the future.

Posted 8 months ago

“Great flowers every time x”

Posted 8 months ago

Thank you for the 4 star rating, Expertise! We strive to create the best products and experiences at Haute Florist to make sure you always receive great flowers every time.

Posted 8 months ago

“Recipient v happy with the bouquet that she received”

Posted 8 months ago

Thank you for taking the time to leave us a 4 star rating, Teresa! We are so glad to hear that the recipient of the bouquet from Haute Florist was happy with it. We strive to provide the best arrangements possible for our customers, and your feedback helps us in our continuous improvement. Thanks again!

Posted 8 months ago

«
1
2
...
7
8
9
10
11
»

Haute Florist is rated 4.7 based on 27,447 reviews