Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Online booking process was straightforward and the Orchid was deliverd on specified day . Recipients delighted with their gift.....”

Helpful Report

Posted 1 year ago

Dear Anne, thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that you had a positive experience with Haute Florist.

Posted 1 year ago

“Haute have always delivered beautiful, quality flowers with exceptional service whether I’m buying for friends and family or the recipient!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We’re thrilled to hear that you’ve consistently enjoyed our beautiful flowers and exceptional service. Your support means a lot to us, and we look forward to continuing to provide you and your loved ones with the best experience possible!

Posted 1 year ago

“Excellent service. Easy to order online. Received messages that kept me updated re stage of my order. Reasonably priced, straightforward and of course most importantly the flowers were beautiful 💐 thank you x”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback! We're so glad to hear that you found our online ordering process easy and appreciate the updates on your order. It's great to know you loved the flowers! We look forward to serving you again in the future.

Posted 1 year ago

“The flowers were beautiful. My Mum and Dad loved them. They were of excellent quality. Thank you very much x”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely review! We're thrilled to hear that your Mum and Dad loved the flowers and that you found them to be of excellent quality. Your support means the world to us! We hope to serve you again soon.

Posted 1 year ago

“First time using your services & great service ! Sent to an airb&b for a friends anniversary & all looked good from pics they were super pleased”

Haute Florist 5 star review on 23rd September 2024

Helpful Report

Posted 1 year ago

Hello Loretta, Thank you for choosing our services for the first time! We’re delighted to hear that everything went smoothly and that your friends were pleased with the flowers for their anniversary. Your feedback means a lot to us, and we look forward to helping you celebrate more special moments in the future!

Posted 1 year ago

“Although the flowers looked stunning on the website and I upgraded to a medium bouquet, when the flowers arrived, the roses and lillies were drooping, which was a little disappointing. Although Haute have confirmed they will send out a fresh bouquet, which I hope will arrive and look as they do in the picture.”

Helpful Report

Posted 1 year ago

Hello Claire, Thank you for your review. I’m sorry to hear that the roses and lilies arrived drooping, and I understand how disappointing that can be, especially after upgrading to a medium bouquet. We appreciate your understanding and are glad to hear a fresh bouquet has been arranged for delivery. We hope it arrives in perfect condition and meets your expectations. Warm regards, Katie

Posted 1 year ago

“Lovely flowers , packed safely and arrived on time.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We're thrilled to hear that the flowers arrived safely and on time. Your satisfaction is our priority, and we hope to serve you again soon!

Posted 1 year ago

“As always the flowers that are sent match the picture and of good quality. The recipient loved the arrangement and they were delivered on time.”

Helpful Report

Posted 1 year ago

Hello Kim, Thank you for your wonderful review! We're so glad to hear that the flowers matched the picture and met your expectations in quality. It’s fantastic to know that the recipient loved the arrangement and that it arrived on time. We appreciate your continued support and look forward to serving you again!

Posted 1 year ago

“All was ok.”

Helpful Report

Posted 1 year ago

Hello Maria, Thank you for your feedback! We're glad to hear everything was okay. If you have any specific suggestions or concerns, please feel free to share. We appreciate your support!

Posted 1 year ago

“My friend was delighted with her flowers.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback! We're thrilled to hear that your friend loved her flowers. We appreciate your support and look forward to helping you celebrate more special moments in the future!

Posted 1 year ago

“Brilliant would highly recommend! Quick service and the flowers were beautiful”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you so much for your kind words! We're delighted to hear that you had a great experience and found the flowers beautiful. Your recommendation means a lot to us! We look forward to serving you again soon!

Posted 1 year ago

“Was easy to order, reasonably priced and delivered on time.”

Helpful Report

Posted 1 year ago

Hello Jennifer, Thank you for your feedback! We're glad to hear that you found the ordering process easy and that everything was delivered on time. We appreciate your support and look forward to serving you again soon!

Posted 1 year ago

“I have been using haute florist since 2020 and will never use another florist online. Haute flowers are always prestigious and perfect ,they look elegant and the wrapping/ packaging elevates the beauty of the flowers even more. Every person who has received them as a gift from me have always loved them!”

Helpful Report

Posted 1 year ago

Hello Fatima, Thank you so much for your amazing review! We're thrilled to hear that you've been with us since 2020 and that our flowers consistently meet your expectations. It's wonderful to know that our arrangements and packaging have made such a positive impression on your recipients. We truly appreciate your loyalty and look forward to continuing to provide you with beautiful flowers for all your special occasions!

Posted 1 year ago

“Sadly I had a terrible experience and won’t be using this service again. Not only did I pay for next day delivery and it not arrive that day, it wasn’t even dispatched until the day after!! I emailed to cancel the order as it hadn’t been dispatched yet, and the day that the flowers were intended for had passed, but then I had an email to say they had been dispatched and would be delivered a day late. Upon speaking to customer service the most they could say a was it was due to the delivery being in Scotland. It’s hardly the outer Hebrides near Glasgow so I don’t see that’s a reason for not dispatching until a day later than they should have arrived… A measly £4 offered by way of refund to apologise for the inconvenience and sadness caused! All in all a terrible service by Haute and Prestige Gifting.”

Helpful Report

Posted 1 year ago

Hello Jenifer, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing that your order did not arrive on time and that we didn’t meet your expectations regarding communication and service. I apologise for the inconvenience this has caused, especially given the importance of your order. I have checked the tracking link on your order and can see that this was dispatched on the 16th. All our orders are dispatched the evening before the chosen delivery date. Warm regards, Rosie

Posted 1 year ago

“I ordered some flowers for a friend. They were refused and royal mail sent them back to prestige flowers. I asked if they could send the flowers to myself instead (£64 flowers and delivery) and offered to pay for the additional delivery. Prestige flowers refused. The flowers were sent back to Prestige and they wouldn't deliver them to myself after I had paid for them. Absolutely abysmal service but happy to take my money off me.”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for your review. I'm truly sorry to hear about your experience. It’s disappointing to learn that your flowers were refused and that we couldn’t accommodate your request to redirect the delivery. We understand how frustrating this situation must be, and we sincerely apologise for any disappointment caused. We are not responsible for refused deliveries, as outlined in our terms and conditions. I sincerely apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 1 year ago

“I find the website so intuitive and friendly to use. Categories are clear and prompts are quick and easy to understand. Love the floral choices.”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for your wonderful feedback! We're so glad to hear that you find our website intuitive and user-friendly. It's great to know that the categories and prompts make your experience enjoyable. We appreciate your support and love that you enjoy our floral selections! We look forward to serving you again soon!

Posted 1 year ago

“Lovely flowers & packaging”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're delighted to hear that you loved the flowers and packaging. Your feedback means a lot to us, and we look forward to providing you with more beautiful arrangements in the future!

Posted 1 year ago

“My sister loved her birthday flowers! They were beautiful and exactly as the picture I ordered from, thank you!”

Haute Florist 5 star review on 22nd September 2024

Helpful Report

Posted 1 year ago

Hello Shakila, Thank you so much for your lovely feedback! We're thrilled to hear that your sister loved her birthday flowers and that they matched the picture you ordered from. We appreciate your support and hope to help you celebrate more special occasions in the future!

Posted 1 year ago

“First time ordering flowers from here, got some blue Lillies sent for someone's birthday....they didn't disappoint, they were lovely. Will definitely order from here again”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for sharing your experience! We're so glad to hear that you loved the blue lilies and that they met your expectations for the birthday celebration. We appreciate your trust in us and look forward to helping you with your future orders!

Posted 1 year ago

“Easy to order. Delivered as requested. Beautiful flowers. Thank you”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your great feedback! We're delighted to hear that you found the ordering process easy and that the flowers were delivered beautifully as requested. We appreciate your support and look forward to serving you again!

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews