Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service a++”

Helpful Report

Posted 1 year ago

Thank you so much, Hass, for your amazing 5-star rating of Haute Florist! We truly appreciate your kind words and your support. We are thrilled to hear that we provided you with great service, and we aim to continue delivering such exceptional experiences to all our valued customers. Your feedback means a lot to us. Thank you again for choosing Haute Florist!

Posted 1 year ago

“"I am writing to express my deep disappointment with HAUTE regarding a recent order. Unfortunately, the flowers I ordered to honor the memory of a dear friend were not delivered on time. This was particularly upsetting during such a sensitive time. I understand that unexpected circumstances can arise, but I would have appreciated more timely communication and a resolution to the issue. I hope that future customers will have a better experience but I will not use them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are truly sorry for your experience, and we deeply regret that we let you down during such an important and emotional moment. Our goal is always to honour your trust in us, especially when it comes to meaningful occasions like this, and we clearly fell short. We understand how upsetting this must have been, and we sincerely apologise for the lack of timely communication. Please know that we are reviewing this situation to ensure it doesn’t happen again. Warm regards, Tom

Posted 1 year ago

“The only flower delivery service i use! Beautifully presented and always gorgeous”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your support and are thrilled to hear that you consistently choose us as your go-to flower delivery service.

Posted 1 year ago

“Amazing flowers,fast delivery 🚚”

Helpful Report

Posted 1 year ago

Dear Ioana, thank you so much for your incredible 5-star rating of Haute Florist! We truly appreciate your kind feedback and are thrilled to hear that you loved our amazing flowers and fast delivery service.

Posted 1 year ago

“Beautiful flowers and excellent delivery service.”

Helpful Report

Posted 1 year ago

Thank you so much for your stellar 5-star rating! We are thrilled to hear that you had a wonderful experience with Haute Florist.

Posted 1 year ago

“I had never used Haute before, but thought I’d give it a go because of the good reviews! I sent birthday flowers (Purity) to my mum for her 92nd birthday. Well the flowers turned up in a poor condition - wilted and discoloured. A couple of buds were so dry that my mum had to throw them away. I made a complaint and sent photos, but my complaint wasn’t taken seriously at all and I was very abruptly told that the flowers were perfectly fine. It really upset my mum. The response to my complaint was terrible! This has been an awful experience with Haute for both myself and my mum. Very poor customer service, not even acknowledging customer dissatisfaction. Made to feel like I’m stupid or just making things up. I feel like I have been ripped off by Haute. Absolutely disgraceful! I won’t be using them again, but I doubt they really care!”

Helpful Report

Posted 1 year ago

Dear Shifteh, thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and honesty in letting us know about the condition of the birthday flowers you sent to your mum. We want to sincerely apologise for the disappointing state in which the flowers arrived. It was never our intention to cause any distress or upset to your mum on her special day. We understand how important it is to deliver fresh and vibrant blooms, and we deeply regret that this was not the case in your situation. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Wow the flowers that came look nothing like the picture, absolutely awful, came half dead and on day 3 they are very dead. Not something that’s gift worthy at all.”

Helpful Report

Posted 1 year ago

Dear Edmond, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and your willingness to provide us with valuable insights. We sincerely apologise for the disappointment and frustration caused by the flowers you received. It is truly disheartening to hear that they did not meet your expectations, as we strive to deliver only the most beautiful and vibrant arrangements to our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Great flowers”

Helpful Report

Posted 1 year ago

Dear Ben, thank you so much for your 5-star rating of Haute Florist! We truly appreciate your kind words and support.

Posted 1 year ago

“Brilliant love you guys thankyou x”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you so much! We're thrilled to hear that you love our service! We appreciate your support and can't wait to serve you again!

Posted 1 year ago

“Thank you for the flower arrangement they were well received in showing we care about someone at a very sad time.”

Helpful Report

Posted 1 year ago

Thank you for your kind words. We're honoured that our flower arrangement was able to help express your care and support during such a difficult time.

Posted 1 year ago

“Very happy with the service received from Haute Florist the flowers were beautiful and as shown on their website.”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for your lovely review! We're delighted to hear you were happy with our service and that the flowers met your expectations. It's always wonderful to know the blooms look just as beautiful as they do on our website!

Posted 1 year ago

“Thank you”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for your kind words and support! 🌸 We truly appreciate it!

Posted 1 year ago

“The tracking was useful, flowers and chocs were well packed. The recipient is very pleased with them.”

Helpful Report

Posted 1 year ago

Hello Jennifer. Thank you for your feedback! We're glad to hear that the tracking was helpful and that the flowers and chocolates arrived in great condition. It’s wonderful to know the recipient is pleased! We appreciate your support!

Posted 1 year ago

“Lovely arrangement, delivered on time.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that you loved the arrangement and that it arrived on time. Your satisfaction means a lot to us!

Posted 1 year ago

“Lovely flowers.”

Helpful Report

Posted 1 year ago

Hello Lynne, Thank you so much! We're glad to hear you loved the flowers! We appreciate your support!

Posted 1 year ago

“The whole experience was excellent. The flowers are beautiful, the communication was consistent and delivery was prompt. Thanks!”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We’re so pleased to hear that you had an excellent experience with us. It's great to know you loved the flowers and appreciated our communication and prompt delivery. We truly value your feedback!

Posted 1 year ago

“The flowers were a thank you gift for my sister I was very pleased with the standard of the flowers and the display of them”

Helpful Report

Posted 1 year ago

Hello Pamela, Thank you for your lovely review! We're so glad to hear that the flowers were a hit as a thank you gift for your sister. It’s wonderful to know you were pleased with both the quality and the display. We appreciate your support!

Posted 1 year ago

“The Orchids look good”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re delighted to hear that you think the orchids look good. We appreciate your support!

Posted 1 year ago

“Beautiful flowers, delivered on time. Recipient very happy 😊”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We're thrilled to hear that the flowers were beautiful and delivered on time. It’s great to know the recipient is very happy!

Posted 1 year ago

“The flowers quality is simply great! Well packaged, I mean, the way that they send them is with care and creativity. Beautiful flowers, arrived on time. All good! I will definitely use Hautr Flowers again!”

Helpful Report

Posted 1 year ago

Hello Susana, Thank you so much for your fantastic review! We're thrilled to hear that you loved the quality and packaging of our flowers. It's wonderful to know they arrived on time and met your expectations. We can’t wait to serve you again.

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews