Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,069 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“My friend was delighted with her flowers.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback! We're thrilled to hear that your friend loved her flowers. We appreciate your support and look forward to helping you celebrate more special moments in the future!

Posted 1 year ago

“Brilliant would highly recommend! Quick service and the flowers were beautiful”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you so much for your kind words! We're delighted to hear that you had a great experience and found the flowers beautiful. Your recommendation means a lot to us! We look forward to serving you again soon!

Posted 1 year ago

“Was easy to order, reasonably priced and delivered on time.”

Helpful Report

Posted 1 year ago

Hello Jennifer, Thank you for your feedback! We're glad to hear that you found the ordering process easy and that everything was delivered on time. We appreciate your support and look forward to serving you again soon!

Posted 1 year ago

“I have been using haute florist since 2020 and will never use another florist online. Haute flowers are always prestigious and perfect ,they look elegant and the wrapping/ packaging elevates the beauty of the flowers even more. Every person who has received them as a gift from me have always loved them!”

Helpful Report

Posted 1 year ago

Hello Fatima, Thank you so much for your amazing review! We're thrilled to hear that you've been with us since 2020 and that our flowers consistently meet your expectations. It's wonderful to know that our arrangements and packaging have made such a positive impression on your recipients. We truly appreciate your loyalty and look forward to continuing to provide you with beautiful flowers for all your special occasions!

Posted 1 year ago

“Sadly I had a terrible experience and won’t be using this service again. Not only did I pay for next day delivery and it not arrive that day, it wasn’t even dispatched until the day after!! I emailed to cancel the order as it hadn’t been dispatched yet, and the day that the flowers were intended for had passed, but then I had an email to say they had been dispatched and would be delivered a day late. Upon speaking to customer service the most they could say a was it was due to the delivery being in Scotland. It’s hardly the outer Hebrides near Glasgow so I don’t see that’s a reason for not dispatching until a day later than they should have arrived… A measly £4 offered by way of refund to apologise for the inconvenience and sadness caused! All in all a terrible service by Haute and Prestige Gifting.”

Helpful Report

Posted 1 year ago

Hello Jenifer, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing that your order did not arrive on time and that we didn’t meet your expectations regarding communication and service. I apologise for the inconvenience this has caused, especially given the importance of your order. I have checked the tracking link on your order and can see that this was dispatched on the 16th. All our orders are dispatched the evening before the chosen delivery date. Warm regards, Rosie

Posted 1 year ago

“I ordered some flowers for a friend. They were refused and royal mail sent them back to prestige flowers. I asked if they could send the flowers to myself instead (£64 flowers and delivery) and offered to pay for the additional delivery. Prestige flowers refused. The flowers were sent back to Prestige and they wouldn't deliver them to myself after I had paid for them. Absolutely abysmal service but happy to take my money off me.”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for your review. I'm truly sorry to hear about your experience. It’s disappointing to learn that your flowers were refused and that we couldn’t accommodate your request to redirect the delivery. We understand how frustrating this situation must be, and we sincerely apologise for any disappointment caused. We are not responsible for refused deliveries, as outlined in our terms and conditions. I sincerely apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 1 year ago

“I find the website so intuitive and friendly to use. Categories are clear and prompts are quick and easy to understand. Love the floral choices.”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for your wonderful feedback! We're so glad to hear that you find our website intuitive and user-friendly. It's great to know that the categories and prompts make your experience enjoyable. We appreciate your support and love that you enjoy our floral selections! We look forward to serving you again soon!

Posted 1 year ago

“Lovely flowers & packaging”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're delighted to hear that you loved the flowers and packaging. Your feedback means a lot to us, and we look forward to providing you with more beautiful arrangements in the future!

Posted 1 year ago

“My sister loved her birthday flowers! They were beautiful and exactly as the picture I ordered from, thank you!”

Haute Florist 5 star review on 22nd September 2024

Helpful Report

Posted 1 year ago

Hello Shakila, Thank you so much for your lovely feedback! We're thrilled to hear that your sister loved her birthday flowers and that they matched the picture you ordered from. We appreciate your support and hope to help you celebrate more special occasions in the future!

Posted 1 year ago

“First time ordering flowers from here, got some blue Lillies sent for someone's birthday....they didn't disappoint, they were lovely. Will definitely order from here again”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for sharing your experience! We're so glad to hear that you loved the blue lilies and that they met your expectations for the birthday celebration. We appreciate your trust in us and look forward to helping you with your future orders!

Posted 1 year ago

“Easy to order. Delivered as requested. Beautiful flowers. Thank you”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you for your great feedback! We're delighted to hear that you found the ordering process easy and that the flowers were delivered beautifully as requested. We appreciate your support and look forward to serving you again!

Posted 1 year ago

“Though pricey the flowers are first class”

Helpful Report

Posted 1 year ago

Hello Charles, Thank you for your feedback! We're glad to hear that you consider our flowers to be first class. We strive to provide quality arrangements that are worth the investment. We appreciate your support and hope to serve you again soon!

Posted 1 year ago

“Flowers arrived safely and in good order.”

Helpful Report

Posted 1 year ago

Hello Liz, Thank you for your feedback! We're glad to hear that the flowers arrived safely and in good condition. Your satisfaction is important to us, and we look forward to serving you again!

Posted 1 year ago

“Bought these flowers for my mum to say we were thinking about her. She was overwhelmed as to how gorgeous these flowers were”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for sharing your experience! We're so glad to hear that your mum was overwhelmed by the gorgeous flowers. It’s wonderful that you chose to send her a thoughtful gift. We appreciate your support and look forward to helping you celebrate more special moments in the future!

Posted 1 year ago

“Beautiful flowers - my sister loved them!”

Helpful Report

Posted 1 year ago

Hello Jackie, Thank you for your lovely feedback! We’re thrilled to hear that your sister loved the flowers. Your support means so much to us, and we look forward to helping you celebrate more special occasions!

Posted 1 year ago

“The flowers were fabulous and our friend was absolutely delighted with them !”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you for your wonderful review! We're so glad to hear that the flowers were fabulous and that your friend was delighted. Your support means a lot to us, and we look forward to helping you celebrate more special moments in the future.

Posted 1 year ago

“Easy to order and great you can order in the evening and still get next day delivery. The person I ordered them for loved them, the flowers were in excellent condition. I have ordered from Haute before and I 100% recommend them.”

Helpful Report

Posted 1 year ago

Hello Ami, Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and appreciated our next-day delivery service. It’s wonderful that the recipient loved the flowers and they arrived in excellent condition. We truly appreciate your continued support and your recommendation means the world to us! We look forward to serving you again soon!

Posted 1 year ago

“Brilliant service flowers are stunning very pleased with my order.”

Helpful Report

Posted 1 year ago

Hello Francis, Thank you for your kind words! We're so glad to hear that you’re pleased with your order and that the flowers are stunning. Your satisfaction is our priority, and we appreciate your support! We look forward to serving you again in the future!

Posted 1 year ago

“Flowers arrived on the day requested, in good condition, and made my wife very happy!”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for your wonderful feedback! We're thrilled to hear that the flowers arrived on time and in good condition, making your wife very happy. Your satisfaction means a lot to us, and we look forward to helping you celebrate more special moments in the future!

Posted 1 year ago

“Absolutely beautiful bouquet delivered for my daughters birthday......she was thrilked”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for your lovely review! We're so happy to hear that the bouquet for your daughter's birthday was absolutely beautiful and that she was thrilled with it. Your support means a lot to us, and we look forward to helping you celebrate more special occasions!

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,069 reviews