Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,068 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“Sadly no tracking info pre delivery and by 6pm on due day still no delivery. Emailed Haite who said flowers would be delivered by 7pm. They were, by Royal Mail. The flowers were great but the time and service of delivery was very por”

Helpful Report

Posted 8 months ago

Hello Victoria, Thank you for taking the time to share your thoughts with us. I apologise for the inconvenience you experienced with the delivery tracking and the delay. It’s certainly understandable to feel frustrated when timing is crucial. I’m glad to hear that the flowers were to your liking once they arrived, but I recognise that the delivery service fell short of expectations. Your feedback is valuable to us, and we will address the issue to improve our communication regarding delivery times in the future. Best regards, Ellie

Posted 7 months ago

“Excellent”

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Posted 8 months ago

Hello John, Thank you for your excellent review! We're thrilled to know you had a great experience with us. Best wishes, Rosie

Posted 8 months ago

“The flowers and chocolates were much appreciated but communications were poor and the sender was not told when the gift had been delivered. It was a very hot day and it would have been good to know that the flowers had been delivered safely into the recipient's hands. i have no idea whether the delivery was on time or who made the delivery!”

Helpful Report

Posted 8 months ago

Hello Michelle, Thank you for your feedback! We’re glad to hear that the flowers and chocolates were appreciated. We sincerely apologise for the lack of communication regarding the delivery status. Best wishes, Rosie

Posted 8 months ago

“Ordered flowers for a female relatives birthday. Haute florist website had plenty of options to choose from and in different price ranges. Something for everyone. The flowers arrived on time and were beautiful. My relative will have at least a week to enjoy them, which is really important.”

Haute Florist 5 star review on 18th May 2025

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Posted 8 months ago

Hello Michelle, Thank you for your amazing review! We're so glad to hear that you found plenty of great options on our website and that the flowers arrived beautifully for your relative's birthday. Warm regards, Rosie

Posted 8 months ago

“My daughter loved the flowers delivered to her for her birthday. Thank you so much.”

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Posted 8 months ago

Hello Shirley, We're so happy to hear that your daughter loved her birthday flowers! Thank you for your kind words; it truly warms our hearts to know we could help make her special day even brighter. Best wishes, Rosie

Posted 8 months ago

“Delivery was good and the flowers have come out lovely”

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Posted 8 months ago

Hello, Thank you for your kind review! We’re so glad to hear that the delivery went well and that you loved the flowers. Your satisfaction is what we strive for, and we appreciate your support! Best wishes, Rosie

Posted 8 months ago

“It’s the first time I have used Haute Florist and I will definitely use them again. I was ordering from the USA, and the process was extremely easy. Flowers arrived on time and my mother said she had never seen a more beautiful bouquet of flowers (I ordered peonies) she was brought to tears. She refuses to throw them out until the last petal has dropped. Thank you Haute for making her Mother’s Day”

Helpful Report

Posted 8 months ago

Hello there, Thank you for sharing such a heartfelt review! We’re overjoyed to hear that your mother loved her bouquet so much and that it made her Mother’s Day extra special. It’s our pleasure to make the ordering process easy, especially across distances. Warmest regards, Rosie

Posted 8 months ago

“Bought for my aunty. She was thrilled and even textted me yesterday to say to say they’re still looking great a six days old”

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Posted 8 months ago

Hello John, Thank you for the wonderful review! We’re so glad to hear that your aunty is thrilled with the flowers and that they’ve stayed beautiful for over a week. Your feedback truly brightens our day, and we appreciate you choosing Haute Florist for such a special gift. Best wishes, Rosie

Posted 8 months ago

“Im in Ireland and I ordered blue orchid lilies for my friend in Scotland ' they are absolutely beautiful 😍”

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Posted 8 months ago

Hello Mary, Thank you for your lovely review! We’re absolutely thrilled to hear that the blue orchid lilies have made such a wonderful impression. It brings us joy to know that we could help you send something beautiful to your friend in Scotland. Best wishes, Rosie

Posted 8 months ago

“Lovely flowers, sent last minute on a Sunday”

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Posted 8 months ago

Hello Ellen, Thank you for your lovely review! We’re so glad we could assist you with last-minute flowers on a Sunday. It’s our pleasure to bring a smile with our fresh blooms, no matter the occasion. We appreciate your kind words and look forward to serving you again! Best wishes, Rosie

Posted 8 months ago

“I hate to say it but I was not impressed with the £36 bouquet I sent to my Mum. I was disappointed when they arrived because of the lack of fullness however i said I should wait until they open to judge them. To my surprise they were beautiful when they opened and therefore I was satisfied with the lack of fullness as advertised on the website, but then they died very quickly which was very disappointing. They lasted two days.”

Helpful Report

Posted 8 months ago

Hello Natalie, Thank you for taking the time to share your feedback with us. I’m sorry to hear that the bouquet didn’t meet your expectations upon arrival, even though it blossomed beautifully after a few days. However, it’s disappointing to learn that it didn’t last as long as it should have. We strive to provide high-quality flowers, and I understand how frustrating it must be to have them wilt so quickly. Your comments help us to improve our service and ensure we maintain the quality our customers deserve. If you’d like to discuss this further, please feel free to reach out and include 'REVIEW' in the subject line. Best regards, Ellie

Posted 7 months ago

“Really fantastic a beautiful arrangement that I organised from overseas with absolute ease and the bouquet arrived on the right date. Good value and one time just can’t ask for more than that thanks very much”

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Posted 8 months ago

Hello Esther, Thank you for your fantastic review! We're so glad to hear that you found the ordering process easy and that the bouquet arrived right on time. Your satisfaction is incredibly important to us, and it’s wonderful to know you felt you received great value. We truly appreciate your kind words! Best wishes, Rosie

Posted 8 months ago

“Beautiful flowers and amazingly quick delivery. I was worried it wouldn’t get there int time as with other services it says next day and it doesn’t meant it. Not with Haute, now will use them again if I need a reliable service with quality flowers.”

Haute Florist 5 star review on 17th May 2025

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Posted 8 months ago

Hello Jessica, Thank you for your amazing review! We’re so happy to hear that you loved our flowers and that the delivery was quick and reliable. It’s great to know we could meet your expectations when it matters most. We look forward to being your trusted florist in the future! Best wishes, Rosie

Posted 8 months ago

“Mommy was over the moon with Joy and appreciated the original newspaper Card”

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Posted 8 months ago

Hello Tom, Thank you for your lovely review! We’re so glad to hear that your mom was over the moon with joy and enjoyed the original newspaper card. Best wishes, Rosie

Posted 8 months ago

“The flowers were absolutely beautiful and my Son and Daughter-in-law really so pleased with them. An anniversary gift in memory of their beautiful daughter - our granddaughter who sadly passed. The flowers arrived on time, good value for money - beautiful.”

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Posted 8 months ago

Hello George, Thank you for your heartfelt review. We are truly touched to know that our flowers could bring some joy to your son and daughter-in-law during such a significant moment. It means the world to us that you chose Haute Florist to honor the memory of your granddaughter. With warmest regards, Rosie

Posted 8 months ago

“Order flower on International Mother’s Day, never received any delivery information from order confirmation, sent email to CS, got automatic reply address issue, no delivery information until 22:00, my neighbour knocked door and handover to me. Next day, cs replied me already delivered and gave me the delivery information and tracking number… I dont know why cant send the tracking information to customer… it is very disappointed !!!”

Helpful Report

Posted 8 months ago

Hello Michael, I’m very sorry to hear about the experience you had with your order. It’s understandably frustrating to have issues with delivery notifications, especially on such a special occasion like International Mother’s Day. We strive to keep our customers informed and it’s clear we missed the mark this time. I understand the importance of being able to track your order. This is usually sent automatically, so we will raise this with our team. Best regards, Rosie

Posted 7 months ago

“Flowers were beautiful, very pleased thank you”

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Posted 8 months ago

Hello Julie, Thank you for your kind words! We’re so glad to hear you were pleased with the beautiful flowers. Your satisfaction is what drives us, and we truly appreciate your support. Best wishes, Rosie

Posted 8 months ago

“Excellent florist.Have used 3 times now and will always be my go to company.Arrive in excellent condition and they thrive for a long time.”

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Posted 8 months ago

Hello Mr Hodger, Thank you for your excellent review! We're thrilled to hear that you've had such a positive experience with us each time. Knowing that our flowers arrive in great condition and last long means the world to us. We're grateful to be your go-to florist! Best wishes, Rosie

Posted 8 months ago

“I ordered from Haute for a very special occasion. My grandmother’s 100th birthday. The flowers came on time, beautifully fresh and are still going strong a week later. Worth every penny.”

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Posted 8 months ago

Hello, Thank you for your amazing review! We're so glad to hear that the flowers made your grandmother's 100th birthday celebration even more special. It's wonderful to know they arrived beautifully fresh and have lasted so well. Your kind words mean a lot to us, and we appreciate you choosing Haute Florist for such a significant occasion. Warm wishes, Rosie

Posted 8 months ago

“Letterbox deliver arrived one day late. We appreciate with Royal Mail this can happen and it is indicated in the small print. However the disappointment and upset was the extreme poor state of the flower on arrival. Half the flowers were dead and the other half in very poor health. This was a birthday present and so very disappointing to us all. To add to insult your customer service team only acknowledged there was a slight problem with the quality and suggested a £10 off my account towards my next order. The least they should have done was to send a full refund or to resend the flowers . An absolute disgraceful service snd response and total disrespect for the customer.I will never buy from this company again.”

Helpful Report

Posted 8 months ago

Hello Michael, I’m genuinely sorry to hear about your experience with us. It’s disappointing to learn that your delivery was late and that the flowers were not in the condition we strive to provide. I completely understand how upsetting this was, especially as it was a birthday present. We appreciate your feedback regarding our customer service response and will certainly use it to improve our processes. Your experience is important to us, and I assure you we are committed to making things right. I have reached out via email. Best wishes, Ellie

Posted 7 months ago

Haute Florist is rated 4.7 based on 30,068 reviews