Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“Excellent”

Helpful Report

Posted 6 months ago

Hello, Thank you for your excellent review! We're so pleased to hear that you had a wonderful experience with us. Best wishes, Rosie

Posted 6 months ago

“I sent these flowers to my Aunt as she had just lost her husband. She said they were the most beautiful flowers she had seen”

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Posted 6 months ago

Hello Julie, Thank you for your heartfelt review! We're truly touched to hear that the flowers brought beauty and comfort to your Aunt during such a difficult time. Best wishes, Rosie

Posted 6 months ago

“Prompt same day service”

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Posted 6 months ago

Hello David, Thank you for your fantastic review! Best wishes, Rosie

Posted 6 months ago

“Asboulty awful the flowers took 2 days and it was for a funeral the flowers went to the funeral parlour over 48 hours late”

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Posted 6 months ago

Hello Michael, Thank you for your review. I sincerely apologise for the distress and frustration caused by the late delivery of the flowers for such a significant occasion. We completely understand how critical timing can be in these situations, and it’s disappointing to hear that we did not meet your expectations. Your experience does not reflect the standard of service we aim to uphold, and I'm truly sorry for any difficulties this may have caused during a sensitive time. We appreciate your feedback, as it highlights areas where we need to improve. Kind regards, Ellie

Posted 6 months ago

“Flowers arrived on time”

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Posted 6 months ago

Hello David, Thank you for your great review! We're pleased to hear that your flowers arrived on time. We appreciate your feedback! Best wishes, Rosie

Posted 6 months ago

“The flowers were as good as the website suggested - Peone and Stocks bouquet. Recipient delighted with them. Did not arrive on the intended day, but customer service help chat and email was very good and it was sorted in 24 hrs.”

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Posted 6 months ago

Hello Judith, Thank you for your thoughtful review! We're so pleased to hear that the flowers matched your expectations and that the recipient was delighted. We appreciate your understanding regarding the delivery timing and are glad our customer service could assist you promptly. Best wishes, Rosie

Posted 6 months ago

“On time and attractive.”

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Posted 6 months ago

Hello, Thank you for your kind review! We're thrilled to hear that your order arrived on time and met your expectations in terms of attractiveness. Best wishes, Rosie

Posted 6 months ago

“Although I didn't see the flowers I ordered , my friend whom I sent them to was absolutely delighted and sent me a photo . Would definitely use again .”

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Posted 6 months ago

Hello Irene, Thank you for your lovely review! We're so happy to hear that your friend was delighted with the flowers and that you felt confident sending them. Best wishes, Rosie

Posted 6 months ago

“Very good , Lovely flowers and turned up on the right day and time”

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Posted 6 months ago

Hello Zena, Thank you for your fantastic review! We’re delighted to hear that you loved the flowers and that they arrived right on schedule. Best wishes, Rosie

Posted 6 months ago

“Flowers were absolutely STUNNING! Ordered for my mother who had to travel to UK for work on Mother’s Day (we live in the US) and she was so happy!”

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Posted 6 months ago

Hello Hannah, We're so glad to hear that the flowers made your mother’s day so special, even from afar! Thank you for your wonderful review and for trusting us to deliver such a meaningful gift. Best wishes, Rosie

Posted 6 months ago

“Pleased the recipient.”

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Posted 6 months ago

Hello, Thank you for your wonderful review! We’re so pleased to know that the recipient was happy with the flowers. Best wishes, Rosie

Posted 6 months ago

“I ordered some flowers for my daughter , they were absolutely beautiful”

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Posted 6 months ago

Hello Sarah, Thank you so much for your wonderful review! We're thrilled to hear that the flowers for your daughter turned out beautifully. Best wishes, Rosie

Posted 6 months ago

“Flowers were beautiful and delivered exactly in time.”

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Posted 6 months ago

Hello Penny, Thank you so much for your wonderful review! We’re thrilled to know that you found the flowers beautiful and that they were delivered exactly when you needed them. Best wishes, Rosie

Posted 6 months ago

“Ordered during the evening and delivered next working day. Great service. Friend very pleased with the flowers”

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Posted 6 months ago

Hello Sarah, Thank you for your wonderful review! We're so glad to hear that your order was delivered promptly and that your friend loved the flowers. Best wishes, Rosie

Posted 6 months ago

“The flowers received from my friend and family were happy with tears of joy.. They said the bouquet of flowers were beautifully presented. Thank you for making a very sad time a gift of love and thoughts send all the way from New Zealand.”

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Posted 6 months ago

Hello, Thank you for your heartfelt review! We're truly touched to hear that our flowers brought tears of joy during such a difficult time. Best wishes, Rosie

Posted 6 months ago

“Flowers well received thank you”

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Posted 6 months ago

Hello, Thank you for your wonderful review! We’re thrilled to hear that the flowers were well received. Best wishes, Rosie

Posted 6 months ago

“Beautiful roses”

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Posted 6 months ago

Hello Kate, Thank you for your wonderful review! We're so glad to hear that you loved the beautiful roses. Best wishes, Rosie

Posted 6 months ago

“Amazing thank you so much stunning flowers”

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Posted 6 months ago

Hello Matthew, Thank you so much for your wonderful review! We're overjoyed to hear that you found the flowers stunning. Best wishes, Rosie

Posted 6 months ago

“I was ordering from abroad. My son lives in Haragate and he said the flowers were lovely. Thank you”

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Posted 6 months ago

Hello Gregory, Thank you so much for your wonderful review! We're delighted to hear that your son loved the flowers. It means a lot to us that you chose Haute Florist for your special gift from abroad. Best wishes, Rosie

Posted 6 months ago

“Genuinely one of the worst experiences I’ve had with a florals company before. I ordered the largest size of a bouquet for my lovely mother on international Mother’s Day, they arrive late into the day, left on the porch wrapped in a paper towel out of water. The roses were already dead and turned down to the ground and within 24 hours of delivery the rest of the arrangement including the eucalyptus was dead, something I’ve never seen before. Obviously this was embarrassing to hear about from my mother, the photos made it worse. I reached out to the company regarding the situation and was offered %10 off my next order?? After several back and forth exchanges they refused to even offer a refund. Genuinely shocking experience. Would recommend an M&S delivery above this company.”

Helpful Report

Posted 6 months ago

Hello Leone, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience, and we completely understand how upsetting and disappointing this must have been—especially when the flowers were intended for such a meaningful occasion. This is far from the standard we aim to deliver. Flowers should arrive fresh, hydrated, and beautifully presented, and we sincerely regret that your order fell short in so many ways. We also understand how frustrating it must have been to feel that your concerns weren’t adequately addressed, and we’re sorry that our response added to your disappointment rather than resolving it. Please know that your feedback has been shared with both our floristry and customer care teams so we can review where things went wrong and ensure we do better. While we realise this doesn’t undo the experience, we would still appreciate the chance to make things right. If you're open to it, please reach out to us again with your order number and 'REVIEW' in the subject line, so we can revisit your case. Best wishes, Ellie

Posted 6 months ago

Haute Florist is rated 4.7 based on 30,058 reviews