Page 57 of 1504 for Haute Florist Reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

“A beautiful and unusal floral arrangement that was delivered on time to a very happy recipient! Anne”

Posted 1 year ago

Hello Anne, thank you so much for your wonderful 5-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Thank you once again for choosing Haute Florist. We look forward to serving you again and making your future floral experiences equally exceptional! Best regards, Katie

Posted 1 year ago

“The online ordering was really easy. I was kept informed each step of the way on how my order was progressing. My order arrived on time and was beautifully packed. I ordered these flowers for a friend and even choosing the standard price there were so many beautiful flowers in the bouquet I didn't need to upgrade. I am really happy with the service and product and will definitely use Haute flowers again.”

Haute Florist 5 star review on 10th October 2024

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Posted 1 year ago

Hello Helen, thank you so much for your glowing 5-star review of Haute Florist! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.

Posted 1 year ago

“I received my first Haute hat box in April and I was so impressed I have ordered from then since and my friends were never disappointed. This one was beautiful and made a big g impact. Highly recommend and thank you”

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Posted 1 year ago

Hello Jayne, thank you so much for your wonderful 5-star rating of Haute Florist! We really appreciate your feedback and are delighted that you were impressed with our products. Once again, thank you for recommending us and being a loyal customer. We truly appreciate it. Warm regards, The Haute Florist Team

Posted 1 year ago

“Beautiful flowers , delivered on time . But …..bouquet much smaller than expected !!!”

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Posted 1 year ago

Dear Mandy, Thank you so much for taking the time to give us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found the flowers beautiful and were pleased with the timely delivery. However, we apologise for the discrepancy in size compared to your expectations. We understand how disappointing it can be to receive a smaller bouquet than anticipated. We appreciate you bringing this to our attention, and we will make sure to address this issue with our team to ensure better consistency in the future. Thank you once again for your review, and we hope to have the opportunity to serve you even better in the future. Warm regards, Rosie

Posted 1 year ago

“I received flowers from my daughter on Saturday. Although I have followed all the instructions, they are now mostly withered. Flowers bought the same day from M&S are still perfect and we’re doubtlessly far cheaper. My first and last experience of Haute flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the disappointing experience you had with our flowers. We take great pride in the quality and longevity of our blooms, so it’s disheartening to hear that they did not meet your expectations, especially after following the care instructions. If not done already, please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“The flowers were delivered to my wife on Sunday. By Wednesday the were a very sorry looking, phoo attached. It was an expensive bunch of flowers for my wife's birthday and after 4 days they looked in very poor condition. The orginal flowers should not have been shipped to a customer. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and honesty. We sincerely apologise for the disappointment you and your wife faced when the flowers arrived in poor condition just after a few days. This is certainly not the level of quality we strive to deliver to our valued customers, and we deeply regret any inconvenience caused. I have contacted you directly via email. We hope that this can be resolved! Best wishes, Ellie

Posted 1 year ago

“I ordered flowers for an important occasion based on a promise they'd be delivered on a certain day. I came home to find an email saying they were "awaiting information" from me. The email said I hadn't filled in the recipient's name or address - which was nonsense when the confirmation email from Haute (which is a front name for Prestige Flowers) contained both, showing that I had done so. I replied to ask what was going on. There was no explanation. The flowers didn't come on the day specified. When I queried this, they told me that buried in the small print was an exclusion for much of the UK. I queried this but was told I'd ticked a box agreeing to it. No one reads Terms and Conditions, I said, pointing out that they hadn't flagged this prominently when placing the order. After twelve (I'm not joking) emails in which the responses were sometimes so obtuse that I genuinely thought I was conversing with a not very intelligent AI, I was offered a phone call. When that came, I queried why I'd been told they were "awaiting information" I'd already given them, the excuse was it was automatically generated (irrelevant) then that it was from another part of the company (irrelevant) and eventually an admission as to what seems to be the true reason: They wanted to see if I'd pay more to add a message to the flowers, even though I'd consciously decided not to. I wasted so much time on this that I've taken the time to warn you about how they operate. At the end of it all, the woman on the phone apologised but refused any refund or other goodwill gesture. As someone who rarely complains even when I get bad service, I'm still amazed at just how awful these people were to deal with. Avoid like the plague.”

Helpful Report

Posted 1 year ago

Hello Samuel, Thank you for taking the time to leave a review. I’m sorry to hear that your order took longer than expected to be delivered. Due to the distance between the delivery address and our distribution centre, there can sometimes be additional transit time. We do mention this in multiple places on our website, including the terms and conditions and the 'delivery information' section on each product page. However, I apologise if this wasn't clear or was overlooked, and I will certainly pass this feedback on to our team. Regarding the automated email you received, rest assured your order would have been processed even without a response. The email is sent as a precaution to make sure no important details, such as a message card, were missed if part of the order form was left incomplete. We do offer a free message card, and the extra 50p charge is only for a premium card—it's entirely optional. Again, I’m very sorry for the delay and any disappointment you experienced with our service. Your feedback is important to us, and we’ll use it to improve our service going forward. Warm regards, Rosie

Posted 1 year ago

“The flowers were beautiful and delivered on the day requested. The order was easy to place Haute Florist did the rest. Will definitely use them again.”

Haute Florist 5 star review on 9th October 2024

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Posted 1 year ago

Thank you so much, Christopher, for taking the time to give Haute Florist a 5-star rating! We are thrilled to hear that you found the flowers beautiful and that they were delivered on the exact day you requested. Our team works hard to make the ordering process as easy as possible for our customers, so we're glad to know it was a smooth experience for you. We're grateful for your support and look forward to serving you again in the future.

Posted 1 year ago

“Very prompt and lovely flowers. Thanks”

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Posted 1 year ago

Hi Fraser, thank you so much for your fantastic 5-star rating of Haute Florist! We really appreciate your kind words and are thrilled to hear that you found our service prompt and the flowers lovely. It means a lot to us knowing that we were able to exceed your expectations. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Rosie

Posted 1 year ago

“I ordered birthday flowers for my boyfriend nearly a week in advance, but on his birthday, the flowers still hadn’t arrived. I contacted the flower shop the next day, but they didn’t offer an apology and blamed Royal Mail. They told me I had to handle it with Royal Mail myself! If they can’t guarantee on-time delivery, they simply shouldn’t be in this business. They lack this capability, yet they still want to take money and don’t care if things work out or not—it’s not their problem. They don’t care about customers. This is irresponsible business practice. The website looks beautiful, the images are beautiful, but what you receive is disappointment and frustration.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate your input and want to apologise for any inconvenience caused by the delayed delivery of your boyfriend's birthday flowers. We understand how important it is for special occasions to be celebrated on time, and we regret that your expectations were not met in this instance. We apologise for any lack of empathy or assistance provided by our customer service team when you reached out to us. This is not the level of service we strive to deliver. Once again, we apologise for any disappointment and frustration you have experienced. We value your feedback. Warm regards, Tom

Posted 1 year ago

“I remembered quite late on Monday 7th October that I wanted to order some flowers for my Sister's birthday which was today. They were delivered as promised by mid afternoon today and the flowers (Belle roses) are as beautiful as shown on the website. I highly, highly recommend this company. Thank you for such a positive experience.”

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Posted 1 year ago

Hello Saima, thank you so much for taking the time to give us a 5-star rating for your experience with Haute Florist! We are absolutely thrilled to hear that we could assist you in making your sister's birthday special, even with such short notice. Once again, thank you for choosing Haute Florist and for sharing your positive experience. We would be more than happy to assist you with any future floral needs. Warmest regards, Rosie

Posted 1 year ago

“Beautiful flowers arrived exactly as requested. I would highly recommend”

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Posted 1 year ago

Thank you so much for your fabulous 5-star rating of Haute Florist! We truly appreciate your kind words and recommendation. Thank you again for your support and for taking the time to write such a lovely review. We look forward to serving you with more beautiful flowers in the future! Warmest regards, Rosie

Posted 1 year ago

“My friend was delighted with her bouquet. Ordered late on a Friday night and arrived Saturday afternoon. Pleased and would use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of Haute Florist! We are thrilled to hear that your friend was absolutely delighted with her bouquet. We understand the importance of timely deliveries, so we're glad to know that your order, placed late on a Friday night, arrived promptly on Saturday afternoon. Your satisfaction is our utmost priority, and your kind words reaffirm that we're on the right track. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Beautiful flowers delivered”

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Posted 1 year ago

Dear Tracy, thank you so much for giving Haute Florist a 5-star rating! We are thrilled to hear that you were satisfied with your experience. Once again, thank you for your kind words and support. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“I ordered flowers to be sent to my best friend for her golden wedding anniversary. She was over the moon with them. Beautiful roses and fabulous fragrant lilies. Many thanks will definitely use yiu again.”

Haute Florist 5 star review on 8th October 2024

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Posted 1 year ago

Hello Barbara, thank you so much for your amazing 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that your best friend loved the flowers you ordered for her golden wedding anniversary. Our team takes great pride in creating beautiful arrangements, and we are delighted that the roses and fragrant lilies brought so much joy to her. We look forward to serving you again in the future and providing you with more stunning floral creations. Thank you once again for choosing Haute Florist! Best regards, Tom

Posted 1 year ago

“Flowers didn't arrive by selected date - I was then told I would have to wait until 3 days after selected delivery date for any investigations to be done”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity to address any concerns you may have encountered with our services. We sincerely apologise for the delay in delivering your flowers by the selected date. We understand how important it is for special occasions to be celebrated on time and we regret any inconvenience this has caused you. We are deeply sorry for the disappointment and frustration you must have felt. Once again, we apologise for any inconvenience caused, and we genuinely appreciate your understanding. We hope to have the opportunity to restore your faith in our services in the future. Warmest regards, Haute Florist Team

Posted 1 year ago

“Very poor value for the money can't compare with Flying flowers flower card and M&S”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We genuinely appreciate your valuable input and want to apologise for any inconvenience or dissatisfaction you may have experienced. Once again, thank you for bringing this matter to our attention. We value your feedback and will do everything we can to address the concerns you've raised with our team. Warm regards, Rosie

Posted 1 year ago

“Mum was wowed on finding her floral gift”

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Posted 1 year ago

Hello Julie, Thank you for sharing your lovely feedback! We're so happy to hear that your mum was "wowed" by her floral gift – that’s exactly the kind of reaction we hope for. It’s wonderful to know we could help make her day special.

Posted 1 year ago

“A great experience, the ordering was simple alongside teh updates. Both bouquets were stunningly beautiful and made the recipients very happy. Haute are now my new aboslute favoiurote and I will be ordering from them all of the time. If you're thinking about it, don't, just order, you will not be disappointed!”

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Posted 1 year ago

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us, from the easy ordering process to the beautiful bouquets that made the recipients happy. It’s fantastic to know that we've become your new favorite, and we look forward to helping you with all your future floral needs!

Posted 1 year ago