Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered birthday flowers for my boyfriend nearly a week in advance, but on his birthday, the flowers still hadn’t arrived. I contacted the flower shop the next day, but they didn’t offer an apology and blamed Royal Mail. They told me I had to handle it with Royal Mail myself! If they can’t guarantee on-time delivery, they simply shouldn’t be in this business. They lack this capability, yet they still want to take money and don’t care if things work out or not—it’s not their problem. They don’t care about customers. This is irresponsible business practice. The website looks beautiful, the images are beautiful, but what you receive is disappointment and frustration.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate your input and want to apologise for any inconvenience caused by the delayed delivery of your boyfriend's birthday flowers. We understand how important it is for special occasions to be celebrated on time, and we regret that your expectations were not met in this instance. We apologise for any lack of empathy or assistance provided by our customer service team when you reached out to us. This is not the level of service we strive to deliver. Once again, we apologise for any disappointment and frustration you have experienced. We value your feedback. Warm regards, Tom

Posted 1 year ago

“I remembered quite late on Monday 7th October that I wanted to order some flowers for my Sister's birthday which was today. They were delivered as promised by mid afternoon today and the flowers (Belle roses) are as beautiful as shown on the website. I highly, highly recommend this company. Thank you for such a positive experience.”

Helpful Report

Posted 1 year ago

Hello Saima, thank you so much for taking the time to give us a 5-star rating for your experience with Haute Florist! We are absolutely thrilled to hear that we could assist you in making your sister's birthday special, even with such short notice. Once again, thank you for choosing Haute Florist and for sharing your positive experience. We would be more than happy to assist you with any future floral needs. Warmest regards, Rosie

Posted 1 year ago

“Beautiful flowers arrived exactly as requested. I would highly recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your fabulous 5-star rating of Haute Florist! We truly appreciate your kind words and recommendation. Thank you again for your support and for taking the time to write such a lovely review. We look forward to serving you with more beautiful flowers in the future! Warmest regards, Rosie

Posted 1 year ago

“My friend was delighted with her bouquet. Ordered late on a Friday night and arrived Saturday afternoon. Pleased and would use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of Haute Florist! We are thrilled to hear that your friend was absolutely delighted with her bouquet. We understand the importance of timely deliveries, so we're glad to know that your order, placed late on a Friday night, arrived promptly on Saturday afternoon. Your satisfaction is our utmost priority, and your kind words reaffirm that we're on the right track. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Beautiful flowers delivered”

Helpful Report

Posted 1 year ago

Dear Tracy, thank you so much for giving Haute Florist a 5-star rating! We are thrilled to hear that you were satisfied with your experience. Once again, thank you for your kind words and support. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“I ordered flowers to be sent to my best friend for her golden wedding anniversary. She was over the moon with them. Beautiful roses and fabulous fragrant lilies. Many thanks will definitely use yiu again.”

Haute Florist 5 star review on 8th October 2024

Helpful Report

Posted 1 year ago

Hello Barbara, thank you so much for your amazing 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that your best friend loved the flowers you ordered for her golden wedding anniversary. Our team takes great pride in creating beautiful arrangements, and we are delighted that the roses and fragrant lilies brought so much joy to her. We look forward to serving you again in the future and providing you with more stunning floral creations. Thank you once again for choosing Haute Florist! Best regards, Tom

Posted 1 year ago

“Flowers didn't arrive by selected date - I was then told I would have to wait until 3 days after selected delivery date for any investigations to be done”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity to address any concerns you may have encountered with our services. We sincerely apologise for the delay in delivering your flowers by the selected date. We understand how important it is for special occasions to be celebrated on time and we regret any inconvenience this has caused you. We are deeply sorry for the disappointment and frustration you must have felt. Once again, we apologise for any inconvenience caused, and we genuinely appreciate your understanding. We hope to have the opportunity to restore your faith in our services in the future. Warmest regards, Haute Florist Team

Posted 1 year ago

“Very poor value for the money can't compare with Flying flowers flower card and M&S”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We genuinely appreciate your valuable input and want to apologise for any inconvenience or dissatisfaction you may have experienced. Once again, thank you for bringing this matter to our attention. We value your feedback and will do everything we can to address the concerns you've raised with our team. Warm regards, Rosie

Posted 1 year ago

“Mum was wowed on finding her floral gift”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for sharing your lovely feedback! We're so happy to hear that your mum was "wowed" by her floral gift – that’s exactly the kind of reaction we hope for. It’s wonderful to know we could help make her day special.

Posted 1 year ago

“A great experience, the ordering was simple alongside teh updates. Both bouquets were stunningly beautiful and made the recipients very happy. Haute are now my new aboslute favoiurote and I will be ordering from them all of the time. If you're thinking about it, don't, just order, you will not be disappointed!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us, from the easy ordering process to the beautiful bouquets that made the recipients happy. It’s fantastic to know that we've become your new favorite, and we look forward to helping you with all your future floral needs!

Posted 1 year ago

“My friend was thrilled with the bouquet she received”

Haute Florist 5 star review on 7th October 2024

Helpful Report

Posted 1 year ago

Hello Joanne, thank you so much for the fantastic 5-star rating you gave Haute Florist! We truly appreciate your support and are thrilled that you had such a wonderful experience with us.

Posted 1 year ago

“The website was easy to use and the choice of flowers extensive The flowers were delightful as reviewed by the recipient Who was over the moon with the quality So all round an excellent experience”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Haute Florist a 5-star rating, Michelle! We truly appreciate it. We're thrilled to hear that you found our website easy to use and were impressed with our extensive choice of flowers. It's wonderful to know that the recipient adored the delightful flowers and was over the moon with the quality. We strive to provide an excellent experience to all our customers, and your feedback encourages us to keep delivering top-notch service. Thank you once again for your support!

Posted 1 year ago

“Made ordering frrom the US easy.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Haute Florist! We greatly appreciate your feedback and support. We're thrilled to hear that ordering from the US was made easy for you. Our team at Haute Florist is dedicated to providing a seamless and hassle-free experience for our customers, no matter where they are. We look forward to serving you again in the future!

Posted 1 year ago

“Very disappointing. 4 blooms for £40 compared with M&S with 13 blooms for £50. Poor value for money”

Helpful Report

Posted 1 year ago

Hello Andrew, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate customers like you who provide us with valuable insights. We sincerely apologise for the disappointment you encountered due to the difference in value compared to other retailers. We understand how important it is to receive the best value for your money, and we apologise if our offering fell short of your expectations. Please could you send us some images of the bouquet including a birds-eye view, to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“First time of using fantastic”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with a perfect 5 stars! Your support means the world to us. Once again, thank you for choosing Haute Florist and for sharing your positive experience. We truly appreciate it! Warmest regards, Rosie

Posted 1 year ago

“Very disappointed: 1. They forgot to include the card with the flower and never sent the card. 2. The rose petals were wilted and not fresh. Will never order from them again”

Helpful Report

Posted 1 year ago

Hello Pouya, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate it when our customers take a moment to let us know about their experience, as it helps us to continually improve our services. Please accept our sincere apologies for the issues you encountered with your order. We understand how important it is to include a card with the flowers, and we regret that it was not included. Additionally, we are deeply sorry that the rose petals were wilted and not fresh. This is certainly not the level of quality we strive to deliver, and we are disappointed to hear that this was your experience. Once again, thank you for your feedback and for bringing these issues to our attention. Best regards, Rosie

Posted 1 year ago

“Delivered on the date I specified and although I didn’t see them (they were an anniversary gift) I was told they were stunning. Very happy with the whole process. Many thanks”

Helpful Report

Posted 1 year ago

Dear Beverley, thank you so much for giving Haute Florist a five-star rating! We truly appreciate your support and feedback. We are delighted to hear that your order was delivered on the specified date and that despite not being able to see them yourself, the recipients found the flowers stunning. This brings us great joy and reassures us that our dedication to providing beautiful arrangements is paying off. We are thrilled that you had a positive experience with the whole process, and we want to thank you again for choosing Haute Florist. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warm regards, Rosie

Posted 1 year ago

“Ordered large bouquet for my Parents being together 60 years…so a special occasion. Flowers arrived very late in the day by Royal Mail and I was expecting a courier. Bouquet much smaller than I was expecting…hate to think what small was. Also messages and delivery by Prestige Gifting not Haute ..who I actually ordered from so felt a bit of a con as there was a nicer delivery of flowers at exactly same time from Prestige! Black box’s exactly the same except with Haute on. Sadly not impressed and would not recommend.”

Helpful Report

Posted 1 year ago

Hello Philippa, Thank you for taking the time to share your feedback, and we’re truly sorry that your experience did not meet your expectations, especially for such a special occasion as your parents’ 60th anniversary. We apologise for the late delivery and any confusion caused by the branding and delivery service. While both Haute and Prestige Gifting are part of the same family, we understand your concerns and regret that the bouquet size and overall presentation were not as anticipated. Your disappointment is understandable, particularly given the importance of the event. Thank you again for your feedback. I will pass this on to the relevant department. Warm regards, Rosie

Posted 1 year ago

“Very good service.”

Helpful Report

Posted 1 year ago

Dear William, Thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.

Posted 1 year ago

“The flowers were well received with huge thanks saying they were beautiful.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with a perfect 5-star rating! We appreciate your kind words and are thrilled to hear that the flowers you ordered were well received and deemed beautiful.

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews