Haute Florist Reviews

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“All fine. Rather expensive for amount of flowers but good quality”

Helpful Report

Posted 1 year ago

Hello Marian, thank you so much for sharing your feedback and for awarding Haute Florist with a 4-star rating! We're delighted to hear that you found our flowers to be of good quality. We understand your concern about the pricing, and while we strive to provide the best value for our customers, we also prioritize using the finest and freshest flowers in all our bouquets. Rest assured, we continuously review our pricing to ensure a fair balance between quality and affordability. Your support means the world to us, and we look forward to serving you again in the future. Should you have any further questions or suggestions, please don't hesitate to reach out. Warm regards, Katie

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Dear Fiona, thank you so much for your glowing 5-star review of Haute Florist! We greatly appreciate your kind words and are thrilled to hear that you are satisfied with our service. It's customers like you that make our job a joy!

Posted 1 year ago

“My adopted Mum in the UK said the flowers were just lovely. My second purchase though Haute Florist and am very happy.”

Helpful Report

Posted 1 year ago

Thank you so much, Valerie, for your fabulous 5-star rating of Haute Florist! We truly appreciate your kind words and are delighted to hear that your adopted Mum in the UK loved the flowers. It's wonderful to have you return for a second purchase, and we're thrilled that you are very happy with our service. We hope to continue providing you and your loved ones with beautiful floral arrangements in the future. Thank you once again, and have a fantastic day!

Posted 1 year ago

“A very easy to use website - easy to understand too.”

Helpful Report

Posted 1 year ago

Dear Amanda, thank you so much for leaving us a 5-star rating for your experience with Haute Florist! We truly appreciate your kind words and for taking the time to share your feedback. It's delightful to know that our website was not only easy to use but also easy to understand.

Posted 1 year ago

“Very pleased with every aspect of the order. The flowers were beautiful and arrived on the day requested, and were much admired by everyone who saw them. Thank you very much.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Haute Florist a 5-star rating! We are absolutely thrilled to hear that you were pleased with every aspect of your order. It brings us great joy to know that the flowers were beautiful and arrived on the requested day. Your kind words about our flowers being admired by everyone who saw them truly warms our hearts.

Posted 1 year ago

“The flowers were well up to expectations. Arrived on time and securely packaged.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review of Haute Florist! We are thrilled to hear that the flowers were well up to your expectations and arrived on time. It's great to know that our efforts in carefully packaging your order paid off. We truly appreciate your support and hope to serve you again in the future.

Posted 1 year ago

“We have not seen the flowers that we ordered for my husband's sister 90th birthday but her daughter assured us that the flowers were lovely!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Haute Florist a 4-star rating! We truly appreciate your feedback and are delighted to hear that your husband's sister loved the flowers we sent for her 90th birthday. We are grateful for the trust you have placed in us and hope to be of service to you again in the future. Thank you, Haute Florist Team

Posted 1 year ago

“Mother in law super happy with flowers. Communication brilliant and delivery good - delivery is royal mail so can vary from times given. Absolutely delighted with purchase. Will use again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your feedback and we're thrilled to hear that your mother-in-law was happy with the flowers. Thanks again for choosing Haute Florist! Warm regards, Rosie

Posted 1 year ago

“Great delivery and service.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving us a 5-star rating! We truly appreciate your kind words and support for Haute Florist. We are delighted to hear that you had a great experience with our delivery and service.

Posted 1 year ago

“Amazing beautiful flowers for my sister who had an operation thank you so much outstanding”

Helpful Report

Posted 1 year ago

Hello Kelly, thank you so much for your incredible 5-star rating of Haute Florist! We truly appreciate your kind words and support. We are thrilled to hear that our flowers were able to bring comfort and joy to your sister during her recovery from surgery. Your feedback means the world to us, and we couldn't be happier that you found our service outstanding. Once again, thank you for choosing Haute Florist. We're here to create amazing and beautiful arrangements for any occasion, and we look forward to serving you again in the future. Warm regards, Rosie

Posted 1 year ago

“A beautiful and unusal floral arrangement that was delivered on time to a very happy recipient! Anne”

Helpful Report

Posted 1 year ago

Hello Anne, thank you so much for your wonderful 5-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Thank you once again for choosing Haute Florist. We look forward to serving you again and making your future floral experiences equally exceptional! Best regards, Katie

Posted 1 year ago

“The online ordering was really easy. I was kept informed each step of the way on how my order was progressing. My order arrived on time and was beautifully packed. I ordered these flowers for a friend and even choosing the standard price there were so many beautiful flowers in the bouquet I didn't need to upgrade. I am really happy with the service and product and will definitely use Haute flowers again.”

Haute Florist 5 star review on 10th October 2024

Helpful Report

Posted 1 year ago

Hello Helen, thank you so much for your glowing 5-star review of Haute Florist! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.

Posted 1 year ago

“I received my first Haute hat box in April and I was so impressed I have ordered from then since and my friends were never disappointed. This one was beautiful and made a big g impact. Highly recommend and thank you”

Helpful Report

Posted 1 year ago

Hello Jayne, thank you so much for your wonderful 5-star rating of Haute Florist! We really appreciate your feedback and are delighted that you were impressed with our products. Once again, thank you for recommending us and being a loyal customer. We truly appreciate it. Warm regards, The Haute Florist Team

Posted 1 year ago

“Beautiful flowers , delivered on time . But …..bouquet much smaller than expected !!!”

Helpful Report

Posted 1 year ago

Dear Mandy, Thank you so much for taking the time to give us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found the flowers beautiful and were pleased with the timely delivery. However, we apologise for the discrepancy in size compared to your expectations. We understand how disappointing it can be to receive a smaller bouquet than anticipated. We appreciate you bringing this to our attention, and we will make sure to address this issue with our team to ensure better consistency in the future. Thank you once again for your review, and we hope to have the opportunity to serve you even better in the future. Warm regards, Rosie

Posted 1 year ago

“I received flowers from my daughter on Saturday. Although I have followed all the instructions, they are now mostly withered. Flowers bought the same day from M&S are still perfect and we’re doubtlessly far cheaper. My first and last experience of Haute flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the disappointing experience you had with our flowers. We take great pride in the quality and longevity of our blooms, so it’s disheartening to hear that they did not meet your expectations, especially after following the care instructions. If not done already, please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“The flowers were delivered to my wife on Sunday. By Wednesday the were a very sorry looking, phoo attached. It was an expensive bunch of flowers for my wife's birthday and after 4 days they looked in very poor condition. The orginal flowers should not have been shipped to a customer. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and honesty. We sincerely apologise for the disappointment you and your wife faced when the flowers arrived in poor condition just after a few days. This is certainly not the level of quality we strive to deliver to our valued customers, and we deeply regret any inconvenience caused. I have contacted you directly via email. We hope that this can be resolved! Best wishes, Ellie

Posted 1 year ago

“I ordered flowers for an important occasion based on a promise they'd be delivered on a certain day. I came home to find an email saying they were "awaiting information" from me. The email said I hadn't filled in the recipient's name or address - which was nonsense when the confirmation email from Haute (which is a front name for Prestige Flowers) contained both, showing that I had done so. I replied to ask what was going on. There was no explanation. The flowers didn't come on the day specified. When I queried this, they told me that buried in the small print was an exclusion for much of the UK. I queried this but was told I'd ticked a box agreeing to it. No one reads Terms and Conditions, I said, pointing out that they hadn't flagged this prominently when placing the order. After twelve (I'm not joking) emails in which the responses were sometimes so obtuse that I genuinely thought I was conversing with a not very intelligent AI, I was offered a phone call. When that came, I queried why I'd been told they were "awaiting information" I'd already given them, the excuse was it was automatically generated (irrelevant) then that it was from another part of the company (irrelevant) and eventually an admission as to what seems to be the true reason: They wanted to see if I'd pay more to add a message to the flowers, even though I'd consciously decided not to. I wasted so much time on this that I've taken the time to warn you about how they operate. At the end of it all, the woman on the phone apologised but refused any refund or other goodwill gesture. As someone who rarely complains even when I get bad service, I'm still amazed at just how awful these people were to deal with. Avoid like the plague.”

Helpful Report

Posted 1 year ago

Hello Samuel, Thank you for taking the time to leave a review. I’m sorry to hear that your order took longer than expected to be delivered. Due to the distance between the delivery address and our distribution centre, there can sometimes be additional transit time. We do mention this in multiple places on our website, including the terms and conditions and the 'delivery information' section on each product page. However, I apologise if this wasn't clear or was overlooked, and I will certainly pass this feedback on to our team. Regarding the automated email you received, rest assured your order would have been processed even without a response. The email is sent as a precaution to make sure no important details, such as a message card, were missed if part of the order form was left incomplete. We do offer a free message card, and the extra 50p charge is only for a premium card—it's entirely optional. Again, I’m very sorry for the delay and any disappointment you experienced with our service. Your feedback is important to us, and we’ll use it to improve our service going forward. Warm regards, Rosie

Posted 1 year ago

“The flowers were beautiful and delivered on the day requested. The order was easy to place Haute Florist did the rest. Will definitely use them again.”

Haute Florist 5 star review on 9th October 2024

Helpful Report

Posted 1 year ago

Thank you so much, Christopher, for taking the time to give Haute Florist a 5-star rating! We are thrilled to hear that you found the flowers beautiful and that they were delivered on the exact day you requested. Our team works hard to make the ordering process as easy as possible for our customers, so we're glad to know it was a smooth experience for you. We're grateful for your support and look forward to serving you again in the future.

Posted 1 year ago

“Very prompt and lovely flowers. Thanks”

Helpful Report

Posted 1 year ago

Hi Fraser, thank you so much for your fantastic 5-star rating of Haute Florist! We really appreciate your kind words and are thrilled to hear that you found our service prompt and the flowers lovely. It means a lot to us knowing that we were able to exceed your expectations. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews