Received and also purchased few times from Haute Florist and always has been perfect. However was disappointed with the quality and outcome this time with one flower totally snapped off and looked like it was just placed on top and some of the others slightly browning) Got in touch to send my order back and have a perfect new bouquet sent again to my mum but they wouldn’t and offered £10 credit instead. Will not be ordering again unfortunately with customer service unable to resolve the problem. I didn’t not want a refund or a form of credit I just wanted the order resent and the original order to be sent back to Haute Florist. :(