Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd, Colpmans Farm, Islip, Kettering, Kettering, North Northamptonshire
Rating: 4.65

4.7 Rating 3,751 Reviews

92 %

of reviewers recommend Turfonline

4.7

Based on 3,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Turfonline 5 star review on 19th February 2026

J Simmons

Turfonline 5 star review on 26th October 2025

S Cumberledge

Turfonline 5 star review on 19th September 2025

K Watts

768

Anonymous

Anonymous // 01/01/2019

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“Excellent delivery service, very clear website and a great product. Really was an easy process. The Turf was very good quality and has started to take very nicely after just a few days.”

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Posted 9 years ago

“Very easy website, clear what you need to do, excellent delivery options and no fuss. The turf seems to be the quality described, looking forward to seeing how it develops.”

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Posted 9 years ago

“Painless experience beginning to end. Turf is great quality. Despite our poor planning and laying on the hottest weekend of the year our new lawn is green and healthy.”

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Posted 9 years ago

“The product was delivered on time. Easy to purchase online. Good quality soil and great turf that was fresh and in perfect condition! (Grass now looks amazing)”

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Posted 9 years ago

“Great product and great service!”

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Posted 9 years ago

“The turf was good, but most of all I needed the turf on time to get the job done..and they delivered. .”

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Posted 9 years ago

“Nice simple ordering system, Turf arrived and is excellent quality, very happy with our lush new lawn and was great value, thank you”

Turfonline 5 star review on 19th June 2017

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Posted 9 years ago

“Easy to order, fast delivery and great quality product”

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Posted 9 years ago

“Living in Kent theres many species of birds ready to eat your freshly scattered grass seeds, so laying turf was the best option. Turfonline supplied and delivered the very next day our beautiful lawn that after 2 weeks is looking absolutely lovely. I water it nightly and the rich green colour is amazing. Many thanks for such a good service.”

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Posted 9 years ago

“Really pleased with the turf. Looks really healthy, has taken really quickly. Wish I had used you for the front garden!”

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Posted 9 years ago

“The turf turned up in a beautiful condition was easy to lay and was great value for money would defiantly recommend”

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Posted 9 years ago

“What a disaster! I should have read the reviews. Zero customer service. I have ZERO goods and a bill for £560. This company do not read web application orders. I specifically stated that I required delivery by a small vehicle, that the delivery would be over gravel and I needed the turf and topsoil to be deposited near my front door. My order was accepted. An acknowledgment of order was displayed on the screen but no confirmation email. Furthermore, there was there was NO communication from the company saying that this type of delivery was not possible. The delivery was attempted two days later by an independent (local) road haulage company which used an enormous lorry that was too large to manoeuvre onto my drive. The delivery driver had not received any instructions about using a small vehicle and could not unload on to the narrow road, so returned to his depot with the topsoil and turf. I filed the problem on the “Contact Us” website page that night. Expecting a phone call or email the following morning, I waited until 14:30 before telephoning TurfOnline, only to told that the form goes to “a different office” and nobody in Customer Service had seen it! After extensive phone calls explaining the problem, the Operations Manager made the decision that there would be ZERO refund. There was no offer to attempt to resolve the problem with a redelivery using a smaller vehicle. They simply washed their hands of the whole contract. This company needs to align their online ordering system, their communications with external haulage contractors and their Customer Service, which may then result in a positive customer experience.”

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Posted 9 years ago

“Came on time. Looks great. Very green!”

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Posted 9 years ago

“I had a delivery last Friday I have never had so many split thus or Ines with holes in. I have rang turf online and told them. I was asked to email and still have not had a reply”

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Posted 9 years ago

“Excellent quality turf. Easy to order.”

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Posted 9 years ago

“Prompt delivery, turf was well stacked on the palette and the driver dropped the turf on my driveway. The turf itself was almost completely intact (one small tear on two pieces), beautifully green and looks lovely in our garden. Very happy :)”

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Posted 9 years ago

“Great product & fast delivery”

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Posted 9 years ago

“Turf arrived on time yesterday and was a nice even thickness with excellent quality grass. Every roll was good and not one bad one in the lot. So very pleased with the quality and expect they will take properly.”

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Posted 9 years ago

“Turf is good quality but service is poor!advised by company a time it would turn up came 3 hours later. When turf turned up only 50% of the order was there. I now have a 5 hour round trip to lay 10m2 of turf.will definitely not recommend these or use in the feature. Customer service adviser even hung the phone up on me. No good will offered by company to even cover the cost of my fuel let alone my time.”

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Posted 9 years ago

“Very nice grass. Delivered quickly”

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Posted 9 years ago

Turfonline is rated 4.7 based on 3,751 reviews