Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.65

4.7 Rating 3,598 Reviews

91 %

of reviewers recommend Turfonline

4.7

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 6th October 2025

D THORPE

Turfonline 5 star review on 19th September 2025

K Watts

769

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough information online about TNT Express delivery arrangements - important to know when goods expected and if one has to sign for them and if this includes a Saturday. I phoned the day I placed the order and was told it would be the following day - a Friday. I was advised to leave a note on the door with instructions for delivery if I was to go out. I waited in all day but nothing arrived, it was a bank holiday weekend but I left a telephone message to say the order had not arrived on the Saturday and asked if someone could look into it. I phoned again the following Wednesday. Staff did look into it but it took all day and I phoned again in the afternoon but no news from TNT. I was phoned late in the afternoon and told that TNT had tried to deliver to the property twice but no-one was in! This annoyed me as it was not true. I waited in all day Friday and most of Saturday and left a note on the door with alternative arrangements when I went out on Saturday, Monday and Tuesday. No delivery and no card to say anyone had called. After a conversation I accepted the offer of another delivery date of the next day Thursday. I mentioned that my address is a new property built last year and that TNT would have to access via Bilston Street. I waited in all the following day but the delivery never arrived. I phoned again and requested a refund.”

Helpful Report

Posted 8 years ago

“Will buy again!!!”

Helpful Report

Posted 8 years ago

“Good quality turf, came exactly when promised. Would recommend and use again.”

Helpful Report

Posted 8 years ago

“Great service all the way through and fantastic quality of turf!”

Helpful Report

Posted 8 years ago

“Not happy as turf did not arrive on time came the next day”

Helpful Report

Posted 8 years ago

“I was happy when it was all down looked very nice”

Helpful Report

Posted 8 years ago

“Turf arrived in great condition and looked fantastic laid. Much better quality than the Homebase and B & Q diy store turns, we are very happy customers.”

Helpful Report

Posted 8 years ago

“Very happy with service”

Helpful Report

Posted 8 years ago

“Delivered as promised. Turf placed exactly where requested.exelent service and top quality turf.”

Helpful Report

Posted 8 years ago

“Turf online were 1st class and the jubilee turf was better then expected unfortunately the haulage company did not come up to the same standards leaving half the turf in there depot but once I contacted turf online they got another pallet delivered the next day even though it was a bank holiday excellent service”

Helpful Report

Posted 8 years ago

“Really pleased with the quality of the turf delivered - would have given 5 stars but for the fact that the poor soul tasked with making the delivery had to unload nearly 2 ton of turf single handedly and with no handling equipment. I know this keeps the cost down but I think this was totally unreasonable on the driver”

Helpful Report

Posted 8 years ago

“Amazing product looks great. Very happy. Will definitely be ordering again for the front garden.”

Helpful Report

Posted 8 years ago

“Very quick service and friendly delivery driver. Very happy with the quality of the turf, it has completely transformed my garden :-)”

Helpful Report

Posted 8 years ago

“nice turf at a good price”

Helpful Report

Posted 8 years ago

“Great service, efficient delivery, fantastic quality grass! No weeds, nicely cut and laid really well on to well prepared land. Been down three weeks and growing well, lovely, lush and green. Would recommend and use again. Plenty of compliments on how it looks! Would have been nice to get a 30 minute courtesy call before delivery as we were laying a large area and had to organise a team of people. Small point.”

Helpful Report

Posted 8 years ago

“Efficient delivery. Product in excellent condition and exactly as represented.”

Helpful Report

Posted 8 years ago

“My only grievance, is that you keep asking me .....I have already given a glowing account of how the order and delivery were second to none .....amazing company and would use again and certainly recommend without a doubt....I submitted two photos of before and after and so far haven't appeared on your website 🤔”

Turfonline 5 star review on 4th May 2017

Helpful Report

Posted 8 years ago

“I ordered 15 square meters of grass and only 10 square meters was delivered. I emailed last night to inform you and you have not replied”

Helpful Report

Posted 8 years ago

“Excellent service and delivery - they did what they said they would and I am pleased with the end product”

Helpful Report

Posted 8 years ago

“good quality, good service, professional staff.”

Helpful Report

Posted 8 years ago

Turfonline is rated 4.7 based on 3,598 reviews