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Turfonline Reviews

4.7 Rating 3,751 Reviews
92 %
of reviewers recommend Turfonline
4.7
Based on 3,751 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Read Turfonline Reviews
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Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Anonymous
Anonymous  // 01/01/2019
“Turf looks excellent when laid very pleased with the product”
Helpful Report
Posted 9 years ago
“Great price. Delivered on time. Beautiful grass. Our lawn looks lovely. :)”
Helpful Report
Posted 9 years ago
“We ordered turf and were told that it would come the next day... it didn't. When we called to ask where it was they had plenty of excuses but at no point even attempted to contact us and let us know that they could not fulfil our delivery .... bad customer service!!”
Helpful Report
Posted 9 years ago
Many thanks for your feedback and we apologise for your experience. We have a close working relationship with our delivery partners but very occasionally we are not aware of issues until after the event which doesn't help in keeping the customer informed. I will look into the specifics of this case to see if there are lessons to be learned.
Posted 9 years ago
“Great Turf, quickly delivered on time. Very easy process.”
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Posted 9 years ago
“Love my Turf so pleased with service and Quality can,t believe that i put it down it is growing well and has had its first cut today very impressed (Jubilee) much better quality than most of the ones in the shops by me no weeds allthough i don't know how long that will last as i am not very good with gardening but i do try .”
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Posted 9 years ago
“Hi paid extra for a 8am to 11am delivery , and had guys on site waiting , delivery didn't turn up on time, !”
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Posted 9 years ago
We have selected our delivery partners based on service levels and keep this under constant review. Your delivery was placed on a timed option and if this was not met we will refund the additional delivery charge you paid. We apologise for any inconvenience experienced.
Posted 9 years ago
“I've seen some turf suppliers deliver turf which is below standard. The turf which I had delivered was 1st class. No weeds, no colour discoloration. Will definitely use Turfonline again, If and when i need more turf.”
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Posted 9 years ago
“driver of delivery said he could not find address, could he not ask? therefore turf on van untill 3 p.m following day in hot weather , so not in best of codition when delivered.”
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Posted 9 years ago
“I didn't pay extra to have a time slot for the delivery - but once received, the turf was of an excellent quality and we now have an immaculate lawn.”
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Posted 9 years ago
“Promt delivery good quality just one remark heavy delivery by courier need a much better off loading facility”
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Posted 9 years ago
“Promped delivery, 4 days later grass growing and already dark green. Highly recommended”
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Posted 9 years ago
“Top quality turf. Slight mess up over delivery (1 pallet left in depot) but nevertheless got it out later the same day. Managed to get it down the same day and looking very good so far.”
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Posted 9 years ago
“Great, instant lawn!! Top quality rolls of turf, delivered by a very friendly driver.”
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Posted 9 years ago
“i was surprised to see just how much yellow grass was there and this was laid on the same day as it arrived.”
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Posted 9 years ago
“good quality, delivered on time, helpful driver, Good all round experience from ordering to delivery. will recommend use to all people I know”
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Posted 9 years ago
“Turf arrived on a lorry with no tail lift and no pallet truck. It was under a pallet of boxes squashed and torn. I had to climb in to the lorry and move the pallet myself and carry off 56 rolls of turf with my bare hands.”
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Posted 9 years ago
“The website was really easy to navigate, ordering was straightforward, delivery came as scheduled and the driver was really helpful. It was a really good first experience of using Turfonline, I'd definitely order again.”
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Posted 9 years ago
“Excellent ordering system. Superb quality turf, good delivery time, and looks brilliant. Would say the best service with all the companies we have used for turf.”
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Posted 9 years ago
“The Garden Lawn turf was excellant quality, is growing well even after 4 days. The delivery driver was helpful and happily delivered the turf onto the drive. Would definately recommend turfonlone.”
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Posted 9 years ago
“Great turf, looks great and fast friendly delivery, very happy.”
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Posted 9 years ago
Turfonline is rated 4.7 based on 3,751 reviews