Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,971 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bed from this company and was able to chose my delivery date. I was kept very well informed on the delivery day as to the whereabouts of my delivery and received a phone call 45mins prior to delivery. The delivery men were very professional and courteous. No problems at all with the item and I am very happy with the service from start to finish. Would definitely recommend”

Helpful Report

Posted 5 days ago

“Ordered the Bed for my Daughter, there was an issue with damage to one of the boxes and slight damage to one item in the contents. Happy Beds were quick to respond and action via Courtney in the first instance and the refund/discount was organised and repaid by Sophie. Many Thanks”

Helpful Report

Posted 3 weeks ago

“This is a personal Thank you to Lynsey who had to refund my money in full for a sofa bed I had ordered and paid for, only to find out later that the sofa bed was discontinued. I was very disappointed as I liked the sofa bed, but Lynsey sent out a personal email to apologise and made sure I had my refund in my account within the week after purchasing it. No fuss, no arguments, no waiting......Great personal service and again a Big Thank you to you Lynsey for sorting out my refund. It was a pleasant surprise to see the money in my account Janet”

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Posted 3 weeks ago

“Can't fault this company. Placed out order and it was delivered within 2 days with regular updates on the time slot for thr delivery. The bed is of a really high standard and was surprisingly easy to build (as reported by my husband and sister) We were missing 4 small screws which i emailed about and Sophie got back to me really quickly, ensuring that I would have replacement sent via Royal Mail which I have since received.. I would highly recommend Happy Beds for all of the above reasons”

Helpful Report

Posted 3 weeks ago

“Excellent after sales service from Sophie. My bed, purchased 4 years ago, developed a fault which made it unusable. After answering some questions and sending evidentiary photos the whole bed was replaced under manufacturer's 5 year warranty within a few days. Delivery was arranged by email, a 2 hour delivery window assigned, and the driver called 30 minutes before. All very polite, efficient and impressive.”

Helpful Report

Posted 3 weeks ago

“Due to confusion on my part I needed to change the delivery address. Filled out contact form and Jennifer sent an email the same day to confirm that it had been changed. Excellent customer service so far and hope that all goes well with delivery. Thankyou Jennifer”

Helpful Report

Posted 3 weeks ago

“Wonderful service, very accommodating & Sophie has been fantastic with prompt responses and great customer service. Highly recommend Happy Beds!”

Helpful Report

Posted 1 month ago

“Needed to change the delivery address and this was done so quickly and efficiently by Shelby. Really impressed. Thank you!”

Helpful Report

Posted 1 month ago

“Outstanding After-Sales Service from Happy Beds It's rare to find a company that truly stands by its customers long after a purchase, but Happy Beds has proven to be one of them. More than a year and a half after buying a bed, I faced an unexpected challenge—accidental damage during a home move while reassembling. Without hesitation, Happy Beds stepped in to assist, showing remarkable dedication to customer satisfaction. A special mention goes to Ms. Sophie, who handled the situation with professionalism, empathy, and efficiency. She listened carefully to our needs and ensured a seamless resolution, making the entire process stress-free. Happy Beds has not only delivered quality products but also set a gold standard for after-sales support. Their commitment to helping customers even long after the initial purchase is truly commendable. If you're looking for a company that values its customers, Happy Beds is an excellent choice !!!”

Helpful Report

Posted 1 month ago

“Ordered a new bed and mattress, however, had an issue with the mattress. I contacted customer service and spoke to an advisor Abz - very professional, helped me with my issue and solved the problem. Thank you, Abz!”

Helpful Report

Posted 1 month ago

“Sophie was really helpful in resolving my query. Thanks”

Helpful Report

Posted 2 months ago

“I purchased a king-size bed from HappyBeds during the Christmas sale. However, due to delays with my builder, the room wasn’t ready for installation until April. When we finally attempted to assemble the bed ourselves, we discovered that the two side panels were different lengths. I reported the issue to the after-sales team and worked with Courtney, who responded very quickly after reviewing the photos I sent of the faulty parts. She coordinated the delivery of the replacement parts as requested, which was much appreciated. Unfortunately, once we began assembling the bed with the correct parts, another quality issue became apparent — the surface layer of several laminated panels began peeling off easily, exposing a paper-thin laminate over a compressed core. This suggested that the condition could worsen over time. Given these quality concerns, I felt that the bed did not reflect the value I expected for the money spent, and I decided to return it. Online shopping can be stressful, especially for large items like a bed. Fortunately, the custom service team at HappyBeds worked closely with me throughout the process. They showed patience, understanding, professionalism, and provided prompt support to resolve the issues — which I found truly impressive. I’ll be returning for a better-quality solid wood bed in the next sale season. Recommended for their excellent customer service. Well done! Courtney and Shelby.”

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Posted 2 months ago

“Thank you Sophie for all your assistance :)”

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Posted 2 months ago

“Hi all. I bought a bed, but after two week one gaspiston which help to lifting up the mattress with the frame, just start not working properly.I asked for the help and Jennifer from the team was helpful, keep me informed, wrote me many emails, finally the company sent a replace piston, thanks to Jennifer.”

Helpful Report

Posted 3 months ago

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Posted 3 months ago

“Had a email misunderstanding so contacted Shelby on the web chat . Absolutely brilliant & so helpful. Really appreciate it . Thanks Shelby Paul Sellick”

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Posted 3 months ago

“The customer service is amazing and would not be the same without Sophie. I updated my order twice and she was so helpful, polite, patient and understanding. I cannot say thank her enough. For me a "royal service". The Stockwell furniture are very pretty, very nice wood, warm colour but not too bright, fit perfectly to my bedroom, and prices are very competitive. I recommended HB already to my friends.”

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Posted 3 months ago

“Customer service advisor ,Brook, was great ,all my queries were answered satisfactory and promptly. This made the decision to put my order in easy.”

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Posted 3 months ago

“Great company, the item was delivered quickly and was excellent value. Unfortunately I'd ordered the wrong size so had to go through the returns process. I dealt with Courtney on the phone and via email, she was professional, friendly and very helpful. The return was simple and dealt with quickly. Would definitely recommend this company.”

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Posted 3 months ago

“Sophie was incredibly helpful. I recently contacted Happy Bed regarding the broken plywood slats, and she promptly responded with a solution. Thanks to her quick action, I received the replacement within just two days. Great customer service!”

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Posted 3 months ago

Happy Beds is rated 4.6 based on 1,971 reviews