Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,983 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would absolutely avoid this company at all costs, i am currently battling for this company to honour the consumer rights act and get them to collect a bed that has had an awful odour to it since i purchased it, likely formaldehyde off gassing from the MDF and Solvent, although they say its normal fire retardant. I've had inflammation of the throat from this and have had to dismantle and wrap the bed in industrial cling film for storage. They are so resistant to honouring a replacement or refund that they sent their regional sales manager round to inspect the bed, any guesses what his assessment was for his product. The worst thing is, they have agreed and then reneged then agreed and reneged a few times and now are telling me i need to pay for the returns, ( a king sized ottoman ). i appreciate they must sell good beds also, but its the way they treat customers who have a faulty bed that states the most about a company. Avoid at all costs. You will also find any negative comments about this company get deleted from their socials, so be sure to check real reviews.”

Helpful Report

Posted 12 hours ago

“Bed arrived faulty which judging from other reviews is a regular occurrence. Company still haven’t agreed to a refund despite sending them photos of the fault and all the other information they have asked for. I have no hope I will ever get my money back so please avoid using!!!”

Helpful Report

Posted 1 month ago

“Avoid at all costs. Awful customer service. The whole outfit seems really untrustworthy.”

Helpful Report

Posted 3 months ago

“Ordered a bed and mattress earlier this month. The promised delivery date passed without any update. I contacted customer service multiple times and was told there's a system issue preventing dispatch. So far, no resolution, no delivery, and no refund. Very disappointing experience.”

Helpful Report

Posted 3 months ago

“I received a bed over a week ago and the headboard was filthy, it is a white bed so it is extremely noticeable. After emailing I have been notified that this is a manufacturer issue and they have suggested the manufacturer send somebody to clean it but I have now emailed repeatedly, have not been given any further information only that the ‘manufacturer has my number’. My purchase was with Happy Beds, not the manufacturer and so as per UK consumer law I have a right to expect a speedy rectification through them, not to be passed off to an manufacturer directly and then ignored. I don’t want any direct contact with a manufacturer and as yet have heard from nobody. Furthermore the customer service have offered nothing for the inconvenience of having a filthy headboard arrive, no resolution to if the cleaning doesn’t work and no sign of when this will be fixed over a week later and have stopped replying. Shocking customer service and I will not be shopping with Happy Beds again.”

Helpful Report

Posted 11 months ago

“To summarise, I waited there for over 5 hours and made several attempts to contact the driver who hung up on me. Delivery was cancelled later and you also required me to pay 50 pounds for rescheduling and 80 pounds deducted to get a refund, but again none of this was my fault. Sent emails for a long time and no reply, rang up and said to look at the emails and you said they were aware of it but no word back there. Firstly, the delivery time is from 8am to 10am. But I had called the driver at around 6 or 7am and managed to get in touch with him at that time but he said he couldn't reach the delivery area within the time limit and then I told him I could call him back in an hour and that he could also text me to let me know that I'd arrived, as I told them that I wasn't in the UK so they couldn't get through to me, which they kinda cleared up and confirmed. Secondly, but I kept calling them after that and called many times but he hung up on me all the time. Just now I called him again and still hung up! Every single time, it just doesn't work! I then went to customer service and explained to them why, and then said they could email or telecom me when they arrived, giving their contact details or a notification that they had arrived to me. Thirdly, prior to the delivery I had emphasised several times that I was not in the UK now my phone was not working and asked them to contact me by email and I also provided a new number, but the email only stated they were late and did not provide contact details. I have spoken to customer service many times and I have also provided the phone number of another person who accepts the delivery on WhatsApp above. And, you are the ones who did not deliver at the delivery time you specified, so if we need to change the delivery time, it should not be at our expense. I waited for several hours during your set time and you still did not arrive.”

Helpful Report

Posted 11 months ago

“I was really happy with the service rendered by Paige to me today, compared to whoever I spoke with the first time,paige sorted it fast,easy & was efficient with information I required.thank you I truly did appreciate it.”

Helpful Report

Posted 1 year ago

“Terrible service with Happy Beds. I ordered a king size ottoman. First the delivery was at 10.40 in the evening. I had to get out of bed to let them in. The next day I brought the headboard upstairs, after spending 10 mins removing all the staples and plastic wrapping I realised it was the wrong style. The next day my husband and I brought the bedbase up which is very heavy. When I unpacked it I noticed they sent a double not a king size base. I contacted them to rearrange pick up of wrong bed and delivery of correct bed. We had to take the time to repack headboard and base and carry them downstairs. We had to wait another 5 days before correct bed was delivered and wrong one collected. As we had got rid of our original bed we had to sleep on the floor. I had booked it to arrive on my time off work so had to organise someone to be in for second delivery which was very inconvenient. When I asked if they planned to offer any compensation they said no and sent out 2 awful cheap pillows which I do not need. I honestly felt like cancelling the whole order but we didn't want to carry on sleeping on the floor and wait longer for another bed through a different company. I would not recommend this company at all. For a bed that cost over £600 the service was shocking. Do yourself a favour and shop elsewhere. Happy beds, more like unhappy customer.”

Helpful Report

Posted 1 year ago

“I bought a single bedframe for my son in August 2023 and after a few months the bed started squeaking. I did not have time until last week to email Happy Beds, and when I did they showed since the very first email and intrinsic unwillingness to assist. Their bed is clearly substandard and they are just not accepting this and issuing a refund as well as a sincere apology for the inconvenience they are causing. I emailed them everything they needed, including 3 videos clearly showing the bed squeaking and they are suggesting it's the mattress, which is not even being touched in one of the videos which proves them totally wrong (they are stating that the squeaking comes from the mattress)!!!! I asked to speak to a manager and I was refused this option. I am going to have to take further actions against these people through trading standards and the ombudsman and they are not owning up to the very poor bedframe and customer service they have provided to me so far. STAY WELL AWAY FROM THESE PEOPLE!”

Helpful Report

Posted 1 year ago

“LET DOWN BY THIS SUPPLIER AS THEY SENT ME PLENTY OF MESSAGES STATING DELIVERY DAY AND TIME, ONLY TO BE TOLD ON THE DAY OF DELIVERY THEY DONT HAVE THE ITEM IN STOCK!!! DONT WORRY ABOUT THE CUSTOMER HAVING TO TAKE A DAY OF WORK TO WAIT IN, NOTHING BUT EXCUSES APPARENTLY THESE THINGS HAPPEN FROM TIME TO TIME, WELL I HEARD IT ALL NOW BEST BE DELIVERED WITHIN THE TIME FRAME AND BEST ITS NOT DAMAGED!”

Helpful Report

Posted 1 year ago

“Terrible quality Cabin Beds. Do not buy. They are flimsy and not built to last. Already having to replace.”

Helpful Report

Posted 1 year ago

“Ordered a childs bed and mattress spending over £800 6 parts of the bed arrived damaged and the service from Happy Beds was very poor. Some of the parts are being replaced at my request but they refuse to deliver them at the weekend meaning I have to take another day off work (they do deliver on weekends, but their excuse is that the manufacturer won't pay the extra delivery cost for weekends). I had to build the bed using one of the damaged parts and despite initially offering a discount for the damage they are now being extremely difficult. I have spent countless hours taking pictures of the damage for them, sending codes from boxes, replying to their many messages. I will now need to take another day off work to receive the replacement parts. They offered me two free pillows as compensation which having spent almost £800 on a bed is frankly an insult. The bed was for my 5 year old son who was so excited to get a new bed. Unfortunately this company are not really interested when things go wrong.”

Helpful Report

Posted 1 year ago

“Purchased mattress from happybeds.co.uk, when i made the purchase it said they will deliver it to a bedroom of my choice. The delivery company they used (panther) turned up and said they wont take it to the bedroom. They were rude and the delivery guys could barely speak english. I rang happybeds and the customer service told me they will have to come another day just to move the mattress into my bedroom. Had to get it moved myself because we had a sofa delivery coming and the mattress was left right by the door. Bad experience”

Helpful Report

Posted 1 year ago

“WOULD NEVER BUY FROM THIS COMPANY AGAIN!! Mattress quality originally was fine now is terrible after just 3 years ONLY does not live up to it 5 year warranty have been told by Happy Beds they will NOT refund replace or collect this FAULTY mattress. Even though I turn the mattress a good few times a year they are saying it's not good enough. DO NOT WASTE YOUR MONEY!!”

Helpful Report

Posted 1 year ago

“Don't deliver what paid for and awful customer service. We paid an additional £25 to get bedroom delivery, instead of just a doorstep delivery. When the delivery crew arrived they said that they couldn't get it up the stairs without damaging the wall. The stairs are normal width and although there is a bend at the top (please note this is not an abnormal bend) the ceiling is high which does enable things to be swung around. We have had bigger wardrobes delivered and taken upstairs by another company and other beds/mattresses from other companies. The delivery crew for this bed said they would not take it upstairs as if they did damage the wall, they aren't liable and hence refused to do it. They said they would take some photos and told us to contact Happy Beds for a refund as they wouldn't deliver that service. I contacted Happy Beds and they have refused to give us a refund. I asked to speak to someone higher up and was told there wasn't a manager in the office today and no manager was customer facing! I was told to email which I did and have still been refused a refund as apparently the delivery crew attempted to deliver it to the room, which they didn't! They just said they aren't doing it. Happy beds... Unhappy beds more like! Amazingly people have slept upstairs in our house previously and we managed to get the bed upstairs without even touching the walls! Paid over £600 for a bed base and they won't even refund £25 when haven't provided the service we paid for. Won't be using again! Edit: After many emails and alot of time and hassle we finally got the £25 back, apparently out of 'good will.' Happy Beds replied to us with lies - our staircase is a normal width and no attempt was ever made by the delivery drivers to take it upstairs. Now this may be an issue with the delivery firm they use, but as we stated to Happy Beds we shouldn't have to be liable for this cost when it wasn't out fault. To me, the whole pay £25 for room delivery is a scam - or at least out delivery drivers had no intention to take it to the room”

Helpful Report

Posted 1 year ago

“Ridiculous they take your money they expect you ti get a email to find out your delivery expectations but not guaranteed to then go on line once you have stayed in until they got you in and once delivered to get instruction to complete your design on the objects you ordered on line if you have any disabilities ring them and you get can’t help you ring a courier to send back customer care of course unless you are mathematically or into constructed your bed Bet it takes longer than you think!”

Helpful Report

Posted 1 year ago

“Actually if you order and you suffer a reading or visual issue beware they do not refund unless you pay for a courier”

Helpful Report

Posted 1 year ago

“Awful company and mattress quality - DO NOT WASTE YOUR MONEY. I bought a king size mattress about 2 months ago, and it's already sunk in the middle. They are voiding my warranty because apparently i was supposed to flip the mattress every week for 6 weeks and every 6 weeks thereafter?! Have i bought a mattress or a pillow? Their so called Platinum mattress quality is actually rubbish. DO NOT USE THEM - their so called warranty is a lie.”

Helpful Report

Posted 1 year ago

“This company seek garbage products made from cheap chipboard and send out damaged beds with missing parts and when you try to complain and send it back they make it so awkward for you and leave you hanging for days on end with giant boxes taking up your house saying they are waiting in the manufacturer to get back to them. Never buy from them. They are the worst.”

Helpful Report

Posted 1 year ago

“Horrible service, will not allow returns and bad quality bed.”

Helpful Report

Posted 1 year ago

Happy Beds is rated 4.6 based on 1,983 reviews