Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,980 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although there were a couple of issues with the order, these were very promptly and professionally dealt with by the amazing Sophie. She was always polite and patient even though it did require a little time and effort to sort things out. The bed looks fab now and we are happy customers with a happy and correct bed!”

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Posted 1 year ago

“What can I say fantastic bed, fantastic delivery, the best customer service ever Sophie in their customer services department sorted out my issue within 12 hours. totally recommend 100%”

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Posted 4 hours ago

“Responses (by Sophie) were prompt. Issues were resolved very timely. Quality of the bed was good.”

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Posted 5 days ago

“Brill! Thanks Sophie & Lynsey”

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Posted 2 weeks ago

“Problem resolved by Sophie”

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Posted 3 weeks ago

“Bed arrived faulty which judging from other reviews is a regular occurrence. Company still haven’t agreed to a refund despite sending them photos of the fault and all the other information they have asked for. I have no hope I will ever get my money back so please avoid using!!!”

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Posted 1 month ago

“I sent an email asking if the delivery date could be changed. Shelby replied with confirmation and to say I would also be getting a refund as the date had changed from a Saturday to a Thursday. Great customer service thank you.”

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Posted 1 month ago

“What a helpful customer service experience. I could only remember when we ordered the bed. Sophie found all we needed to resolve our issue and and has sent the parts out. After 3 years the bed was still under warranty… I was happy to buy the part, but Sophie sorted it all out. Great service. Thank you Sophie.”

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Posted 1 month ago

“Happy beds have been great, and Aimee-Jayne in particular was amazingly helpful and supportive - thank you!”

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Posted 1 month ago

“Recieved my delivery with broken pieces quickly resolved by sophie very polite and kept me updated with everything..the bunk beds could be stronger i will admit flimsy wood.not sure how long they will last.”

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Posted 1 month ago

“Ordered a bed from this company and was able to chose my delivery date. I was kept very well informed on the delivery day as to the whereabouts of my delivery and received a phone call 45mins prior to delivery. The delivery men were very professional and courteous. No problems at all with the item and I am very happy with the service from start to finish. Would definitely recommend”

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Posted 1 month ago

“Ordered the Bed for my Daughter, there was an issue with damage to one of the boxes and slight damage to one item in the contents. Happy Beds were quick to respond and action via Courtney in the first instance and the refund/discount was organised and repaid by Sophie. Many Thanks”

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Posted 2 months ago

“This is a personal Thank you to Lynsey who had to refund my money in full for a sofa bed I had ordered and paid for, only to find out later that the sofa bed was discontinued. I was very disappointed as I liked the sofa bed, but Lynsey sent out a personal email to apologise and made sure I had my refund in my account within the week after purchasing it. No fuss, no arguments, no waiting......Great personal service and again a Big Thank you to you Lynsey for sorting out my refund. It was a pleasant surprise to see the money in my account Janet”

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Posted 2 months ago

“Can't fault this company. Placed out order and it was delivered within 2 days with regular updates on the time slot for thr delivery. The bed is of a really high standard and was surprisingly easy to build (as reported by my husband and sister) We were missing 4 small screws which i emailed about and Sophie got back to me really quickly, ensuring that I would have replacement sent via Royal Mail which I have since received.. I would highly recommend Happy Beds for all of the above reasons”

Helpful Report

Posted 2 months ago

“Excellent after sales service from Sophie. My bed, purchased 4 years ago, developed a fault which made it unusable. After answering some questions and sending evidentiary photos the whole bed was replaced under manufacturer's 5 year warranty within a few days. Delivery was arranged by email, a 2 hour delivery window assigned, and the driver called 30 minutes before. All very polite, efficient and impressive.”

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Posted 2 months ago

“Due to confusion on my part I needed to change the delivery address. Filled out contact form and Jennifer sent an email the same day to confirm that it had been changed. Excellent customer service so far and hope that all goes well with delivery. Thankyou Jennifer”

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Posted 2 months ago

“A lot of issues with the bed itself but Sophie remained helpful throughout and quick to respond to questions.”

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Posted 2 months ago

“Wonderful service, very accommodating & Sophie has been fantastic with prompt responses and great customer service. Highly recommend Happy Beds!”

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Posted 2 months ago

“Needed to change the delivery address and this was done so quickly and efficiently by Shelby. Really impressed. Thank you!”

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Posted 3 months ago

“Outstanding After-Sales Service from Happy Beds It's rare to find a company that truly stands by its customers long after a purchase, but Happy Beds has proven to be one of them. More than a year and a half after buying a bed, I faced an unexpected challenge—accidental damage during a home move while reassembling. Without hesitation, Happy Beds stepped in to assist, showing remarkable dedication to customer satisfaction. A special mention goes to Ms. Sophie, who handled the situation with professionalism, empathy, and efficiency. She listened carefully to our needs and ensured a seamless resolution, making the entire process stress-free. Happy Beds has not only delivered quality products but also set a gold standard for after-sales support. Their commitment to helping customers even long after the initial purchase is truly commendable. If you're looking for a company that values its customers, Happy Beds is an excellent choice !!!”

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Posted 3 months ago

“Ordered a new bed and mattress, however, had an issue with the mattress. I contacted customer service and spoke to an advisor Abz - very professional, helped me with my issue and solved the problem. Thank you, Abz!”

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Posted 3 months ago

Happy Beds is rated 4.6 based on 1,980 reviews