Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

“Very poor quality for beds, received all damaged and all faulty. Not satisfied at all, do not recommend to anyone. To be honest, I am surprised why people are saying it’s outstanding quality which is false hope for other customers.”

Helpful Report

Posted 2 years ago

“Avoid this company at all costs!! Their after sales service is rubbish. We have bunk beds we cannot use because essential parts are missing, and Happy Beds are saying we must pay £25 to get the missing parts. This is ridiculous!!”

Helpful Report

Posted 2 years ago

“A few years ago, I bought a mattress with a 5 year warrenty, after 1.5 years the mattress was sinking and my back started to hurt. I contacted happy beds for a replacement. Rather than being helpful, they did everything in their power not to send a replacement which worked to be fair. They requested I get a ruler the length of the bed to show the mattress sinking, good luck finding that ruler. The mattress when it arrived had no label on the bed and even though I had proof of purchase etc. Through no fault of my own, instead their QA, they refused to believe it was their mattress. Instead I had to keep the mattress and suffer chronic back pain as could not afford to replace.”

Helpful Report

Posted 2 years ago

“Have ordered before from happy beds no issues so ordered a bed for xmas guests due to be delivered 20th, on the 16th at 5.30pm while out shopping and with no notification at all I get a call from the driver to say he is outside trying to deliver, so as dont want to wait for a re-delivery I rush back home only to find he only had part of the bed and has no idea where the 2nd part of my order is. His response "well it could still be sitting in the depot". I sign to say only 1 part recieved and the next day the tracking shows that both items have been delivered when they havnt at all. I contact happy beds who tell me it was re-scanned at the depot on 17th and will be with me on by 20th - didnt arrive, phoned happy beds again and was told it was scanned at the depot again on the 19th and again on 21st and "might" be with me tomorrow 22nd - clearly they have no clue where the rest of my bed is and refuse to send out a replacement part and im expected to just sit in all day on the off chance that its not been lost (which it clearly has) and that it "may" be delivered - NOT GOOD ENOUGH!! was intending to buy 2 sets of bunk beds after xmas but wont be using happy beds again unless they change the awful courier (XDP) who have really awful feedback on every site you visit!!! Now i have no bed for my guests to sleep in so have had to cancel them coming for christmas”

Helpful Report

Posted 2 years ago

“The most Rubbish company I ever used Such a bad customer service half of the order is missing a week alter still no call back or rest of my order which is still missing can’t believe I spent so much on this store after call after call still can’t locate or order the remaining parts of the order…will advised against using them for kids really ruined my sons birthday present…”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service, not delivered on my chosen day, taken off work, but Only delivered 2 boxes not 3 today another day off work, called to complain, told it would be tomorrow 3rf day off work, so I cancelled and asked for refund and part bed to be collected this is going to be a lengthy process, very unhappy”

Helpful Report

Posted 2 years ago

“Absolute shocking. No customer service. No calls. Left disappointed.”

Helpful Report

Posted 2 years ago

“Ordering process good. Delivery info and process Good , however on delivery of bed , 1 packaged item damaged. Delivery guys noted this , imaged it and logged it , along with being apologetic. I rang and logged this as per process , emailed issue with images and this is were things went drastically down hill. I imaged damaged box which had full info on it but they expected me to fully open box , get assembly instructions out and identify which part damaged so they could identify which part damaged and its individual part number. I said i'm not prepared to fully open box , take out all contents and identify which part and requested that full box be replaced. Alot of toing and frowing but they eventually agreed due to fact bed not being assembled straight away due to house being decorated. I received an email on 26th October stating a replacement item will be delivered in 5-7 working days. 13 working days later im still waiting . Happy beds is company name but im far from Happy. I have emailed customer service and now await responce. Unless this is sorted quickly then i will reject full bed ( cost close to £800 so not cheap ) as current state not fit for purpose or of satisfactory quality”

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Posted 2 years ago

“Awful experience Take your money easily, dont provide the products... check the 1 star reviews here and on Trust Pilot ... dont be fooled by the paid for reviews on Feefo!!!”

Helpful Report

Posted 2 years ago

“I am really not happy as buying from HAPPY BEDS. I bought bunk bed nearly 45 days ago. I paid all money.I knew my consent at that level. At delivery date they gave me 3 out of 4 packages plus 2 others. They had lost one. They did not call me, I reached the help desk and provided them all delivery photos. They apologized and said they will turn to me in 48 hours. I waited but no one called me or sent me a message. I called again, they said they are checking and would return to me next day, but again no call. Every-time I called them but they never turned back to me. Meanwhile my two small sons needed to sleep on the floor with some blankets. I told them several times, at last they said they found my lost package and it will be delivered on this Monday (01.10.2021). Today just 10 mins. before delivery transportation company sent a message that they would not deliver because they had no package. It was really crazy. I called them again, they said let's check what is happening. Then I got a shock. Because everything was wrong, there was no package no where, they had a mistake about the package finding. Actually they did not find anything. Again if I did not call I would not learn this nightmare. They say they will provide me a package this week instead of the lost one. I do not know what to do because at the end still everything is ambiguous. They just promise but nothing is happening.”

Helpful Report

Posted 2 years ago

“I am really not happy as buying from HAPPY BEDS. I bought bunk bed nearly 45 days ago. I paid all money.I knew my consent at that level. At delivery date they gave me 3 out of 4 packages plus 2 others. They had lost one. They did not call me, I reached the help desk and provided them all delivery photos. They apologized and said they will turn to me in 48 hours. I waited but no one called me or sent me a message. I called again, they said they are checking and would return to me next day, but again no call. Every-time I called them but they never turned back to me. Meanwhile my two small sons needed to sleep on the floor with some blankets. I told them several times, at last they said they found my lost package and it will be delivered on this Monday (01.10.2021). Today just 10 mins. before delivery transportation company sent a message that they would not deliver because they had no package. It was really crazy. I called them again, they said let's check what is happening. Then I got a shock. Because everything was wrong, there was no package no where, they had a mistake about the package finding. Actually they did not find anything. Again if I did not call I would not learn this nightmare. They say they will provide me a package this week instead of the lost one. I do not know what to do because at the end still everything is ambiguous. They just promise but nothing is happening.”

Helpful Report

Posted 2 years ago

“I made a purchase in may for my son’s bed to be delivered in July. It is now the end of October and I am still awaiting delivery. My son has been sleeping on a mattress on the floor in the meantime. Customer services have offered no solution or help to the problem and every time they say it will be in stock it is again delayed. I have never experienced such awful service and I will never be using this company again.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS!! Customer service is terrible, delivery is awful and the bed is poor quality (and will probably arrive broken as will any replacements) ordered on the 4th of May, many many failed promises on replacement part delivery dates and finally had a replacement for a broken part arrive 27th Oct broken. PLEASE PLEASE AVOID. The hoops we have to jump through to get our money back is ridiculous!”

Helpful Report

Posted 2 years ago

“Absolutely APPALLING Customer Service If I could leave ZERO stars I would. AVOID THIS COMPANY AT ALL COSTS. Ordered 2 mattresses, the courier email/time arrived early morning on the Monday before I was due into work, I work in a school so cannot just arrive late or take time off. As I always do with all couriers, I left a signed note on the door asking them to leave the mattresses unattended in the back garden. So started the beginning of a nightmare correspondance with this company. The courier (Panther) would not rearrange delivery without Happy Beds say so, but when I contacted Happy Beds to ask them to rearrange delivery and confirm with Panther that they could leave the mattresses unattended, Happy Beds refused to do so unless I pay a £40 redelivery charge. It was either this or pay £100 cancellation charge, which they would automatically take from my order total and refund the rest. Happy Beds said unless I pay the redelivery charge WITHIN 48 HOURS they would automatically take the £100 from me. They claimed that I had received 24 hours notice of delivery time but I HAD NOT. I pointed out that as a customer under the Consumer Rights Act 2015 I had 14 days to change my mind and was entitled to a full refund, but they REFUSED to do this. They insisted I had had 24 hours notice of delivery and should have known to let them know prior to delivery that they could leave them unattended, even though a) this did not happen and b) they did NOT state that I had to tell them this or there would be a redelivery charge. Happy Beds REFUSED to let me speak to a manager or supervisor, instead Caroline just kept refusing to allow me. Caroline (on phone) and Kyi (by email) consistently refused to abide by my consumer rights, instead insisting that the £40 delivery charge or the £100 cancellation charge were my ONLY options. I contacted Panther the courier company who confirmed that they DO NOT charge for redelivery. I phoned Happy Beds and told them this, to be told that I should not be asking the courier company this. Eventually Happy Beds agreed that they would waive the delivery charge IF I could get it in writing from Panther that they do not charge. I received notice from Panther that they would indeed tell Happy Beds they do not charge and could email them this, but when I told Happy Beds THEY HUNG UP ON ME. From here they refused to engage with me on this issue, even though they had said they would waive the charge. Happy Beds are obviously charging this ludicrous, hugely inflated redelivery charge to line their own pockets. In the end I had no choice but to pay the delivery charge to avoid losing £100 - therefore I felt held to ransom over my mattresses, with no option to further the complaint process by speaking to anyone senior, and a blatant refusal to refund me in its entirety. After paying the £40, Happy Beds told me Panther would redeliver on the Monday. HOWEVER, THEY DID NOT TURN UP, even though my daughter had taken a day off from Sixth Form to ensure the whole thing did not happen again. So not only did they take my money, they DID NOT EVEN PHONE PANTHER TO REBOOK IT. Panther confirmed this to me after I phoned them. Happy Beds eventually redelivered to me, after a hell of a lot of stress and anxiety over this, but they STILL refused to refund me the delivery charge even though they completely messed up by not even booking the redelivery, AND they lied that it was done when they hadn't even phoned Panther. I would NEVER EVER use this company again, and I will be telling everyone I know about my awful experience to ensure they don't use them either. I have attempted to contact the Financial Ombudsman, manager of Happy Beds and CEO of Happy Beds and await to hear back from them...”

Helpful Report

Posted 2 years ago

“If we could choose 0 we would have. We ordered 2 beds and 2 mattresses from Happy Beds on August 13th. Paid £40 for 2 men delivery on Aug 25th. Not only nothing was delivered, but there was no communication from Happy Beds nor delivery company about it and when we checked - one of the beds was not even in their system. We spoke to their customer service on August 26, they apologized and guaranteed delivery on Sep 1. We explained that we're moving in on Sep 3rd and therefore cannot accept further delays. This time only the mattresses were delivered - we were informed by the delivery company 30 MINUTES before the delivery that they don't have our beds. Other than a lukewarm apology, Happy Beds insisted on delivering on Sept 3rd. We explained that if not delivered by 9am we will not be able to accept the items. The delivery company came at 11.30am. We are appalled by the lack of professionalism of Happy Beds and would strongly advise you to look elsewhere for your beds/mattresses. The minuscule price different is not worth the stress of having to deal with them.”

Helpful Report

Posted 2 years ago

“I bought Signature Crystal 3000 Pocket Sprung Orthopaedic Nature Fillings Mattress (King size) on March 2021. It wasn’t one week yet, We couldn’t sleep well as it’s too hard for us. I contacted the customer service, she said we need to pay for £120 for returning, either returning or replaced the new one. I think it’s ridiculous! They’re so proud that their bed is perfect to everyone But it’s not true. Finally, we decided to buy memory foam topper from Amazon about £135 to helping us sleep better with that bed. So if you’re looking for buy the mattress, please be careful to buy online that you can’t try it. Not buy it because of good reviews only. If not, maybe you have to pay extra money for returning or replaced new one. Ps. I’m not sure about the price that £120 or £130. **The customer service wasn’t helpful at all. Not recommended.”

Helpful Report

Posted 2 years ago

“I was delighted to see that 'happy' beds had a whole section of beds only measuring 6f3 (192cm)! We have a very small room and could only go up to 195cm, so after months of searching we were just over the moon to find the bed we wanted at the right size. We had to wait a whooping 3 months to get it delivered but it was going to be worth it..... The bed, with the end panels measured a massive 205cm! When I queried this, I was alerted to the small print which does say that the bed does NOT actually measure what it is advertised as measuring. Even though we have not got most of it out of box (only side panel to measure, as we were requested to do) they will not take it back or refund our nearly £400! EXTREMELY DISAPPOINTED! BAD ADVERTISING AND BAD CUSTOMER CARE!”

Helpful Report

Posted 2 years ago

“My Mrs and I bought a new house & as an anniversary gift I bought her new furniture as she had spend the covid pandemic working very hard in the hospital. We both liked a bed & ordered it online on 23rd march ( order no 1000252562) , for the first time from happy beds. The delivery date was far ( I.e 20th to 26th of may-21) but it was accommodated as in the mean time I had disembarked from my ship to spend time with family . My mrs. received an email on 20th-may that order is delayed & delivery date is 14th July. Today 7th July I hve received another email that there is a further delay & now the expected date is 11/Aug. I'm extremely frustrated as I'm again onboard my ship & the summers plans has been ruined due to happybed poor service . Will not recommend this to anyone.”

Helpful Report

Posted 2 years ago

“My Mrs and I bought a new house & as an anniversary gift I bought her new furniture as she had spend the covid pandemic working very hard in the hospital. We both liked a bed & ordered it online on 23rd march ( order no 1000252562) , for the first time from happy beds. The delivery date was far ( I.e 20th to 26th of may-21) but it was accommodated as in the mean time I had disembarked from my ship to spend time with family . My mrs. received an email on 20th-may that order is delayed & delivery date is 14th July. Today 7th July I hve received another email that there is a further delay & now the expected date is 11/Aug. I'm extremely frustrated as I'm again onboard my ship & the summers plans has been ruined due to happy poor service . Will not recommend this to anyone.”

Helpful Report

Posted 2 years ago

“The bed was delivered broken - they collected the broken item but couldn't provide replacement parts. Refund was agreed - no refund has been forthcoming despite chasing after 2.5 months. Fraud case now being opened with the credit card company.”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Happy Beds Reviews