Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,011 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lizzy was happy to help as I needed to change my delivery address due to myself moving out. Was changed very quick and contracted me within 2 hours. She was extremely helpful with my enquiry. :)”

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Posted 2 years ago

“A simple email to Happy beds and a lovely email back from Lizzy giving me an positive response x”

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Posted 2 years ago

“Great work ethic Great customer service. Any issues I had were dealt with promptly and politely by Harley. Great work ethics to have well done”

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Posted 2 years ago

“Excellent bed and service, had an issue with a loose spindle on the headboard but dealt with swiftly by Aimee, will definitely return to Happy Beds.”

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Posted 2 years ago

“Great customer service from Harley. Thank you.”

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Posted 2 years ago

“WOULD NEVER BUY FROM THIS COMPANY AGAIN!! Mattress quality originally was fine now is terrible after just 3 years ONLY does not live up to it 5 year warranty have been told by Happy Beds they will NOT refund replace or collect this FAULTY mattress. Even though I turn the mattress a good few times a year they are saying it's not good enough. DO NOT WASTE YOUR MONEY!!”

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Posted 2 years ago

“Excellent service. Emailed yo request a change of delivery address, prompt response from Chloe outlining that my request had been completed.”

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Posted 2 years ago

“I had great experiences with Lizzy and Aimee. They responded quickly and were friendly over the phone and via email. I called to cancel an order and it was delt with quickly. Thanks guys!”

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Posted 2 years ago

“Great customer service from Lizzy in cancelling my order”

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Posted 2 years ago

“Great customer service from Chloe who changed my bed delivery date quickly and efficiently.”

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Posted 2 years ago

“Ordered the Walworth bed but due to circumstances had to cancel it the following day. Very good communication from Aimee and refund was arranged I would have no problem ordering from this company again Thank you Aimee 😊”

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Posted 2 years ago

“I had an issue with the bed Sophie dealt with it efficiently by contacting the manufacturers for me the issue was resolved with a positive result thanks for your assistance”

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Posted 2 years ago

“I had to reschedule my delivery and Lizzy assisted me to sort it out. Very kind and professional.”

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Posted 2 years ago

“Don't deliver what paid for and awful customer service. We paid an additional £25 to get bedroom delivery, instead of just a doorstep delivery. When the delivery crew arrived they said that they couldn't get it up the stairs without damaging the wall. The stairs are normal width and although there is a bend at the top (please note this is not an abnormal bend) the ceiling is high which does enable things to be swung around. We have had bigger wardrobes delivered and taken upstairs by another company and other beds/mattresses from other companies. The delivery crew for this bed said they would not take it upstairs as if they did damage the wall, they aren't liable and hence refused to do it. They said they would take some photos and told us to contact Happy Beds for a refund as they wouldn't deliver that service. I contacted Happy Beds and they have refused to give us a refund. I asked to speak to someone higher up and was told there wasn't a manager in the office today and no manager was customer facing! I was told to email which I did and have still been refused a refund as apparently the delivery crew attempted to deliver it to the room, which they didn't! They just said they aren't doing it. Happy beds... Unhappy beds more like! Amazingly people have slept upstairs in our house previously and we managed to get the bed upstairs without even touching the walls! Paid over £600 for a bed base and they won't even refund £25 when haven't provided the service we paid for. Won't be using again! Edit: After many emails and alot of time and hassle we finally got the £25 back, apparently out of 'good will.' Happy Beds replied to us with lies - our staircase is a normal width and no attempt was ever made by the delivery drivers to take it upstairs. Now this may be an issue with the delivery firm they use, but as we stated to Happy Beds we shouldn't have to be liable for this cost when it wasn't out fault. To me, the whole pay £25 for room delivery is a scam - or at least out delivery drivers had no intention to take it to the room”

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Posted 2 years ago

“Chloe did an amazing job at answering all my doubts and questions with my bed purchase.”

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Posted 2 years ago

“I was very Happy with how a cancelled order was dealt with this morning by Harley at Happy Beds very speedy service & all actioned with no hassle. I have used Happy Beds in the past was always very happy with service & quality of beds supplied.”

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Posted 2 years ago

“Had a problem with my order that was not easy to deal with. But with Liv and Sophie's help we found a resolution. They were both courteous, efficient and knowledgeable. Many thanks again.”

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Posted 2 years ago

“Chloe on the website chat responded instantly. No chatbots trying to second-guess what you want! Great customer service too. Thank you”

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Posted 2 years ago

“In the past I’ve always had a very good experience with Happy Beds. More recently I needed to amend the delivery address for an order when I realised after it was dispatched that I had input the incorrect address. Contacting them was fast and easy, and I was gladly assisted by a very helpful and understanding customer service agent called Paige, who quickly resolved the issue for me. Once again it was another good experience with Happy Beds and thank you Paige for fixing my self-induced problem.”

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Posted 2 years ago

“Great customer care, we had an issue with delivery and Lizzy was fantastic and sorted sorted it asap and organised re delivery when I wanted it.”

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Posted 2 years ago

Happy Beds is rated 4.6 based on 2,011 reviews