Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,011 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Harley was super quick to respond to any queries I had which were dealt with most efficiently.”

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Posted 2 years ago

“Customer service from Lizzy was fantastic. Super responsive and helpful throughout. Love my bed - fast delivery. Would definitely recommend this company.”

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Posted 2 years ago

“Ordered a childs bed and mattress spending over £800 6 parts of the bed arrived damaged and the service from Happy Beds was very poor. Some of the parts are being replaced at my request but they refuse to deliver them at the weekend meaning I have to take another day off work (they do deliver on weekends, but their excuse is that the manufacturer won't pay the extra delivery cost for weekends). I had to build the bed using one of the damaged parts and despite initially offering a discount for the damage they are now being extremely difficult. I have spent countless hours taking pictures of the damage for them, sending codes from boxes, replying to their many messages. I will now need to take another day off work to receive the replacement parts. They offered me two free pillows as compensation which having spent almost £800 on a bed is frankly an insult. The bed was for my 5 year old son who was so excited to get a new bed. Unfortunately this company are not really interested when things go wrong.”

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Posted 2 years ago

“Since ordering, I've had two contacts with Happy Beds-both have been excellent! This afternoon, I needed to change delivery dates and Sophie responded almost immediately. Well done!”

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Posted 2 years ago

“Great customer service with Sophie xx thanks for all your help x”

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Posted 2 years ago

“Great customer service. Lizzy and Melissa were very helpful when I needed to amend my order.”

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Posted 2 years ago

“We bought an ottoman bed around 18 months ago. The mechanism went a few weeks ago and I emailed to enquire if this was covered under the 5 year guarantee. A few pleasant emails later and Aimee and Melissa had arranged for a replacement part to be sent, free of charge, we easily replaced it and the bed is working as normal again. Great customer service thank you!”

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Posted 2 years ago

“I am awaiting the delivery of my bed in2 weeks time. In the meantime I had a query that Melissa dealt with very efficiently. Thank you Happy beds”

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Posted 2 years ago

“Purchased mattress from happybeds.co.uk, when i made the purchase it said they will deliver it to a bedroom of my choice. The delivery company they used (panther) turned up and said they wont take it to the bedroom. They were rude and the delivery guys could barely speak english. I rang happybeds and the customer service told me they will have to come another day just to move the mattress into my bedroom. Had to get it moved myself because we had a sofa delivery coming and the mattress was left right by the door. Bad experience”

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Posted 2 years ago

“I placed my order on New Years Day and then realised I had completely ordered the wrong item . I used the contact form and immediately got a response on the first working day to say my order had been changed - Quick and easy to do - very fast response from Aimee - order delivery date reminded the same and no penalty for changing the order I even got a £33 refund without asking Customer service 10/10 thank you”

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Posted 2 years ago

“Great mattresses and bamboo pillows. Great service. Will use again.”

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Posted 2 years ago

“I don't normally send reviews but based on customer service from Liv, it was excellent. My query was resolved the following day. Happy Buyer here - Thank you”

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Posted 2 years ago

“I’m usually not leaving reviews but this time i will as customer service, Sophie and Liv are just the best. They respond and solved my query so quick, they are so polite and really helpful. The best customer service i ever experienced.”

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Posted 2 years ago

“Brilliant service provided by Harley who responded to my query very quickly Very good customer service Thank you again”

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Posted 2 years ago

“My partner and I have been looking for a TV bed for a while and happy beds seem to fit all our needs however we are currently redecorating our bedroom so I wasn’t sure based on the pictures of the website which colour we should go for. So I E-mailed them and the lovely Jack responded within the 48 hours (which was stated on their automatic replies). So I asked Jack if it was possible for us to be sent some swatches of the colour of the bed and within that same day he said they had been sent to us. Couldn’t be happier with the customer service so far! Looking forward to receiving the swatches so me and my partner can order the bed!”

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Posted 2 years ago

“Easy to order, easy to amend and great customer service from Jack. Happy Beds truly are a happy and helpful company to deal with. Big thanks! Mel.”

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Posted 2 years ago

“Have used this company previously.Excellent customer service and item purchased was fabulous quality. Ordered 2 items separately yesterday for delivery on separate days. I was contacted by Sophie earlier who has offered them arranged for both items to be delivered on the same day (which wasn’t an option on the site probably because I ordered sedately) I am impressed this has been arranged and found Sophie pleasant, very helpful and followed up by a confirmation detailed email straight away. Highly recommend this company. Thanks Sophie”

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Posted 2 years ago

“Quick and helpful response fron Jack in customer services.”

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Posted 2 years ago

“Fantastic customer service from Sophie, Chantel and Jack. Quick delivery and efficient replies to emails. Shame the bed was flimsy and broke however they sorted it out promptly without any issues. Thanks to happy beds I will use them again! 🙂”

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Posted 2 years ago

“Very happy with my purchase and jack from customer service was very helpful”

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Posted 2 years ago

Happy Beds is rated 4.6 based on 2,011 reviews