HandyExperts Reviews

Name: HandyExperts
Address: Unit 107, 61 Victoria Road,, Surbiton
Rating: 4.79

4.8 Rating 1,161 Reviews

89 %

of reviewers recommend HandyExperts

Company Reviews

Metrics

Info

4.8

Based on 1,161 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0330 912 2323

Email:

info@handyexperts.co.uk

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HandyExperts 5 star review on 2nd September 2021

Dennis Tagmount

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The company arrived on site punctually and were polite and professional. They fully explained the problem , addressed it , and fully advised what further treatment was required. They advise the cost beforehand and did not try and hit me with add ons which rather impressed me. would use again”

Helpful Report

Posted 12 years ago

“I was initially disappointed as i had taken the afternoon off work to be home waiting and i had to call 30 minutes before the end of the time slot to be told that they wouldnt be able to get to me that day. I wondered at what point they were going to let me know however i suppose its hard to tell. I did however get compensation in the form of a weekend call out at a normal rate as i couldnt take any more time off work. On the day it all went smoothly though and i got lots of calls to let me know timings etc. plus the cherry on the cake was the very enthusiatic, cheerful and informative man who set my mind at rest quickly. I really appreciated being greeted with someone friendly.”

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Posted 12 years ago

“When I telephoned the person I spoke to was very polite and did their best to accommodate my wishes. I wanted the certificate to be done asap and preferably in the weekend and this was done on a Saturday morning at a time to suit. The certificate was then emailed to me a day later.”

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Posted 12 years ago

“Very friendly and professional service (from the beggening while booking via call centre till the end of job done at the site by electrician). Good customer service is the most important for me so I'm really happy with the company overall. Lots of update during job by electrician. Problem has been solved the same day. The service was bit pricy but wotrh it so deffinitly would recommend to family and friends. Thanks”

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Posted 12 years ago

“From a very friendly receptionist to a quick and efficient service was very impressed. Everyone I dealt with was courteous and work was carried out to standards I would expect. I would have no hesitation using you again and would recommend you to friends either for their own property or rental property. Communications afterwards were clear and pricing was transparent.”

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Posted 12 years ago

“I rang and the engineer turned up within 30 mins and had the heating working within the next 30 minutes. He explained the issue and waited until all the radiators were hot. The one that didn't was fixed by him for no additional cost as th thermostat valve had stuck over the summer.”

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Posted 12 years ago

“I must admit that at first i thought this company was rubbish!! had a few hick up with mis-communication but decided to stick with them and I'm glad i did! The man that came out only took 20 minutes to fit my cat flap and i am delighted with how it looks. i must say however if you have parking restrictions of any kind please stress this as the company charge from the minute they turn up at your door, so if it takes 15 minutes to find a parking space you are still being charged!!! my advise would be DO NOT SIGN ANY PAPER WORK UNTIL THEY ARE IN YOUR HOME READY TO START WORK!! as they use this as proof of time that work has started. If for instance you are charged by the half hr and your handy man goes over by say 10 minutes you will be charged the full hour, so i suggest that if this is the case have your handy man do something else that needs doing/fixing as you have already paid for that hour. On a whole i would definitely use this company again.”

Helpful Report

Posted 12 years ago

“if it was for the office service I would give *5 and would also recommend them”

Helpful Report

Posted 12 years ago

“All the assistants when phoning went that extra mile to help, I was surprised and very pleased with the way I was treated. Amazing customer service. I was unsure about what work was needed and what parts might need to be ordered. It was all explained to me and various prices for the parts were also offered (economy and above) which was good as I am on a budget. Gas check certificate for half price when combined with the plumbing work was a nice touch too. Perhaps they are not the cheapest on the market but they are reasonable when compared to a lot of other big plumbing companies. I hold back one star for them not offering the cheapest service. I would use them again as the telephone assistants were so friendly and helpful, the work was done soon after I called, and overall I was very impressed by the service. Keep up the good work.”

Helpful Report

Posted 12 years ago

“Arrived bang on time, quickly summarised the problem and called to order necessary parts before explaining what was required and going to collect the parts. Made the repair quickly and cleaned up afterwards - very impressed by the standard and speed of work.”

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Posted 12 years ago

“Exactly what it said on the tin. Needed a boiler service. They were easy to deal with, flexible, turned up on time and did the job. Was userful for them to send me a reminder the following year by text to remind me to have it done before the winter set in this year. Thanks”

Helpful Report

Posted 12 years ago

“Very personable staff on the phone & making appointment was easy (even as an emergency Saturday booking!). Electrician who conducted work was fast & professional - mending items & even clearing up afterwards. My only grumble would be that they arrived several hours earlier than arranged which made it difficult to be home at the right time. However I got a call 1/2 hour beforehand to say they were on their way so could rush back. Overall though, very good service”

Helpful Report

Posted 12 years ago

“We had our bathroom lighting completely refitted, very tidy job, by a very personable electrican keeping me fully informed at all stage sof the job in relation to what fittings what were being installed and why previous fittings had failed. Call centre also very helpful setting up the bookings.”

Helpful Report

Posted 12 years ago

“I was very impressed with the service I received through from calling to enquire about getting the boiler serviced and repaired though to the quality of the work. I would definitely use this company again for both work and home.”

Helpful Report

Posted 13 years ago

“My central heating boiler packed up when I tried to switch it on the other week. So with great anxiety I looked at getting someone in to look at it. To my surprise this was extremely easy and no difficult questions were asked, unlike other front companies that are passing work to third party contractors. I was given full reassurance that someone would call to confirm the appointment time (as they did straight away) and attend to the problem as agreed with no fuss. I phoned the office during the job time slot, as I was away. The office said that yes a heating engineer was attending and they would ask him to call me. Within 5 minutes the engineer (Andy?) was on the phone telling me concisely what he had done, what the problem was and how long he was on the job. Excellent work from all involved, no faffing and the invoice was sent with a day or so. Complete satisfaction from my side, keep up the good work guys - many thanks.”

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Posted 13 years ago

“Fixed a problem with my plumbing connection under the sink when I bought a new washing machine. Great service, engineer was very friendly, knowledgeable, did a good job and gave good advice for the future. Would definetly use again and recommend to a friend. BG”

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Posted 13 years ago

“Helpful and knowledgable call centre staff and quick call out Got to the problem quickly Still waiting on a new quote, which has been several days which isn't so good, but would use them again”

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Posted 13 years ago

“The engineer arrived exactly on time agreed, even though he had to wait in his van for 20 mins! Checked the problem quickly and arrived at a solution equally quickly. Would definitley use them again!”

Helpful Report

Posted 13 years ago

“I rang and was told I could have the gas safety work done the next day. By adding the boiler service I was given a discount. An appointment was made in a convenient time slot to suit us and we were telephoned 1/2 before. The work was then checked by a supervisor the next week, again at a time to suit us. I will definitely use this service again. Pam Lockley”

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Posted 13 years ago

“Very pleased with the service. Great customer service too! Highly recommended!”

Helpful Report

Posted 13 years ago

HandyExperts is rated 4.8 based on 1,161 reviews