HandyExperts Reviews

Name: HandyExperts
Address: Unit 107, 61 Victoria Road,, Surbiton
Rating: 4.79

4.8 Rating 1,127 Reviews

89 %

of reviewers recommend HandyExperts

Company Reviews

Metrics

Info

4.8

Based on 1,127 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0330 912 2323

Email:

info@handyexperts.co.uk

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HandyExperts 5 star review on 2nd September 2021

Dennis Tagmount

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in 2 tradesman for same day. Day before they were suppose to arrive both jobs got cancelled. I was therefore left with out oven and hob all weekend. Office staff were friendly. However, I will not being using this company again due to them being unreliable.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear about your experience. We’d like to address the issue. Please call us on 0330 912 2323 so we can put things right for you. Best wishes, The HandyExperts Team

Posted 1 year ago

“Absolutely appalling work ethics. They are very quick to take your job. But they clearly over book jobs and then just drop the last costumer without any notice at all. They also use clever tactics to confuse people. An apology was given but when you have wasted two half days and the job still needs fixing I can only rate them as zero. The problem with review sites is that you tend to hear only from satisfied costumer hence the high 5 star rating.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear about your experience. We’d like to address the issue. Please call us on 0330 912 2323 so we can put things right for you. Best wishes, The HandyExperts Team

Posted 2 years ago

“Obviously, according to this website, this company has many positive pieces of feedback. I would suggest future potential customers bear in mind that this company allow contractors to sub-contract work out to others and so HandyExperts sometimes has no idea who will turn up to complete work. It could be 'pot luck' as to who comes to complete your job. Unfortunately, through this company we've just had a particularly unpleasant experience with an unprofessional electrician who has caused more problems in our property than we started with. Although HandyExperts have said they will refund our call-out fee (this has not happened as of yet), they take no responsibility for the damage caused by the bad electrical work done by the electrician - they claim the electrician was not 'one of theirs', which in itself is baffling seeing as the electrician was booked through HandyExperts. We are now having to find a new electrician to solve these issues, at our expense, when actually these problems would not have been so had we not used HandyExperts.”

Helpful Report

Posted 2 years ago

“The job wasn't done properly, though the handyman was nice about it and actually didn't have the equipment at the time to do it - so I didn't blame him, it just wasn't completed and I had to buy all the equipment and do it myself the week later. Given this, the fee for the job was very expensive, and when I explained and asked to review the fee, they gave my number straight back to the handyman rather than talk to me themselves, making it very confrontational. I paid the fee to avoid the awkwardness. Unprofessional and expensive.”

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Posted 3 years ago

“Having booked a service call out for a plumber they rang the day before to cancel, offering a date a week later. very disappointing service I will not be using again..... EVER.”

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Posted 4 years ago

“Charge much more than say before making a service”

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Posted 4 years ago

“Service was good but could not complete the job for health and safety reason. Communication from the office was excellent and very professional,”

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Posted 5 years ago

“DISAPOINTED DISAPOINTED DISAPOINTED Booked them for an installation condition report, received the confirmation e-mail One hour and half later they sent me the cancellation e-mail 1 star for the cancellation e-mail At least we knew”

Helpful Report

Posted 6 years ago

“I have had multiple requests to do work and they never turn up, I suggest don't even bother engaging with them”

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Posted 7 years ago

“Completely unreliable. My boiler was not working so I phoned them and they said they could come 12 - 5 that day. Called them just after 1pm to see if I could get a better idea of time and they didn't call back as promised. Rang again for an update half an hour later and again no call back until another half an hour later, when they said their engineer was running late and they couldn't come until the following afternoon. And this was for a repair to a boiler they had serviced only a few weeks before. Avoid them.”

Helpful Report

Posted 8 years ago

HandyExperts is rated 4.8 based on 1,127 reviews