Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,882 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products that are easy to use and at a reasonable price, that use a minimum of packaging and are delivered in a good strong box which means the products are not damaged.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We're really glad to hear you're enjoying the quality, ease of use, and great value — and it’s wonderful to know the packaging boxes are working well for you too. Warm regards, Mikaela – Team grüum

Posted 2 months ago

“Lovely smell. I sprayed this on my pillow and put gel on wrist and slept like a baby.”

Helpful Report

Posted 2 months ago

“Fabulous products at fabulous prices !!”

Helpful Report

Posted 2 months ago

Hi Geoffrey, Thanks for your fabulous 5-star review — we’re thrilled you love our products and prices! Kind regards, Team Grüum

Posted 2 months ago

“Always pleased with products from Gruum”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words. We’re thrilled to hear you’re always pleased with Grüum products! Kind regards, Team Grüum

Posted 2 months ago

“Lovely products, quick delivery, my son and son in law and myself enjoy these products. We would highly recommend..”

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for your lovely words. We’re thrilled that you and your family are enjoying Grüum products and that you’d recommend us. Kind regards, Team Grüum

Posted 2 months ago

“Really easy to deal with. Delivery arrived as expected. Products are clearly and boldly labelled, which I love as makes easier to read without glasses on !”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your kind words! We’re glad delivery was as expected and that you find the labels clear and easy to read without glasses. Your feedback mean a lot to us! Kind regards, Team Grüum

Posted 2 months ago

“Hi. I actually emailed yourselves regarding any PR collaborations and was ignored which was a shame. I did do a review on your lip treatment. To be honest I do not think it was worth the £14 you are charging. The taste left on the lips isn’t the best and did not stand out from other, cheaper lip treatments. I am very honest in my reviews. I would be interested in trying other products if you wish you do a collaboration.”

Helpful Report

Posted 2 months ago

Hi Emma, Thank you for taking the time to leave a review and for sharing your thoughts about our lip treatment. We’re sorry to hear it didn’t work well for you — honest feedback, including the content you’ve posted, is genuinely helpful for us in understanding how our products are received. Regarding your PR enquiry, we did reply with our collaboration form at the time, but it looks like that may not have been completed, so thank you for flagging this. We’ve let our PR team know, and they’ll be reaching out to you directly to continue the conversation properly. We appreciate you taking the time to review our products and for your interest in trying more of the range. Warm regards Mikaela Team grüum

Posted 2 months ago

“Recieved my products in great time probably earlier then stated which was a bonus as wasn’t expecting it that quickly delivered with care and well packaged so will definitely look into more of the products to see what I can use as I know some have lavender and unfortunately I’m allergic to that which is a pain. Thank you so much for the care and attention to the delivery”

Helpful Report

Posted 2 months ago

Hi there, Great to hear you’re excited to explore more grüum products, and we’ll keep the lavender allergy in mind for any future recommendations. Kind regards, Team Grüum

Posted 2 months ago

“Lovely products and excellent service throughout.”

Helpful Report

Posted 2 months ago

Hi Kanak, Thank you for your lovely feedback. We’re thrilled you enjoyed the products and the service throughout. Kind regards, Team Grüum

Posted 2 months ago

“Lovely smells and really nice to use. Would highly recommend 👌”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your lovely feedback. We’re thrilled you loved the lovely scents and found Gruum easy to use. Really appreciate your recommendation! Kind regards, Team Grüum

Posted 2 months ago

“This aromatherapy is lovely and every scent I received I liked and I found out I can buy it at my local matalan store now so intend to do that.”

Helpful Report

Posted 2 months ago

Hi Alexa, Thank you for sharing your lovely feedback. We’re glad you enjoyed the scents and that you can find Gruum at your local Matalan—great to hear you’ll be picking it up there. Kind regards, Team Grüum

Posted 2 months ago

“Products are very good and it is reassuring that they are suszainable products at reasonanle prices.”

Helpful Report

Posted 2 months ago

Hi Brian, Thank you for your kind words. We’re glad you value our sustainable products and find the prices reasonable. You're feedback means a lot :) Kind regards, Team Grüum

Posted 2 months ago

“I ordered a set of three pulse point rollers. They smell gorgeous and the roller feels cool on my skin. I like to apply them when I wake up. As they have different scents they are designed to help you feel a certain way. Pure focus is handy for work days and inner calm for lazy weekends!”

Helpful Report

Posted 2 months ago

Hi Rebecca, Thank you for sharing your experience! We’re thrilled to hear you’re enjoying the pulse point rollers and their different scents — “Pure Focus” for workdays and “Inner Calm” for weekends sounds like the perfect routine. Kind regards, Team Grüum

Posted 2 months ago

“Easy to use website, good information on the website, easy ordering process, fast delivery - great products”

Helpful Report

Posted 2 months ago

Hi Shona, Thank you so much for the wonderful review! We’re thrilled you had a smooth experience with our website and ordering, and that you’re enjoying the products. Kind regards, Team Grüum

Posted 2 months ago

“Conditioner bar is flakey and crumbly comparing to other makers' products. Dissappointing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your thoughts on our conditioner bar. We’d love to understand a bit more about your experience so we can improve our products and ensure the best possible results for our customers. If you’re happy to, please reach out to our customer service team at support@gruum.com so we can assist further and explore possible solutions for you. Thank you again for taking the time to provide your feedback—it really helps us improve. Warm regards, Team grüum

Posted 2 months ago

“Honestly, I’m so impressed with this grüum cosmetic set. The absolute star of the show is the badkar Bath & Shower Oil—it’s a total game changer. I love how it feels on my skin; it’s super nourishing and leaves me feeling insanely smooth without that annoying greasy residue some oils have. It’s become my favourite part of my routine because it actually keeps my skin hydrated all day. If you’re looking for something that makes your skin feel soft and pampered, you definitely need to try this!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your amazing feedback! We’re thrilled to hear the badkar Bath & Shower Oil has become a favourite in your routine and is keeping your skin nourished, smooth, and hydrated all day. Your kind words mean a lot to us! Kind regards, Team Grüum

Posted 2 months ago

“Very good products with natural ingredients, good deals, good communication, good delivery. One thing I would recommend is more product ranges as the ones currently are good but some more is beneficial. For example, a specific range for specific skin care types, maybe take advantage of some trends such as the ‘oat’ skin care trend, and advertise these online/influencers, eventually having products in stores. But overall a very good company :)”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the great feedback! We’re glad you’re enjoying our natural ingredients, deals, and delivery. Your suggestion about expanding ranges and exploring trends like oat is noted, we’ll pass this to our product team as we plan future launches. Kind regards, Team Grüum

Posted 2 months ago

“Grüum have a really pleasant,helpful and efficient customer service.That is why I have given them the full 5 stars. Some companies do underestimate the value of great customer service,or their staff don't put enough effort to make it happen. Good value offer on the shampoo bar too.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your fantastic feedback! We’re thrilled our customer service met your expectations and that you found value in our shampoo bar. Kind regards, Team Grüum

Posted 2 months ago

“Love your products, they work so well with my combination skin”

Helpful Report

Posted 2 months ago

Hi Catriona, Thank you for your wonderful feedback! We’re delighted to hear our products work well with your combination skin. Kind regards, Team Grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,882 reviews