Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,727 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sample products are good. However I was receiving emails nearly every day and have asked to unsubscribe at least 10 times. But I’m still receiving emails. This has put me off wanting to order more products from them in future.”

Helpful Report

Posted 2 days ago

Hi Emily, Thanks for your review! We are pleased to hear that you have enjoyed some of our products! Sorry that you feel you are receiving too many emails. You can always manage your preferences at the bottom of any email you get from us. Alternatively if you still need help with this then please reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 7 hours ago

“It took forever to arrive Shampoo Soap do not at all lather The idea of using skin care in a form of soap is not at all good . Once the soap is out of the package, then you do not know which is for what.”

Helpful Report

Posted 1 week ago

Hi Dr Shamy, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear there was a delay with your order and that your shampoo did not lather as expected. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 week ago

“Awkward packaging Odd scent Wouldn’t recommend if you’re a skincare fan”

Helpful Report

Posted 1 week ago

Hi S J Roberts, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 week ago

“At last I’ve found a Gruum product that works ok- the shave bar. Provides a good lather and offers a pleasant odour. Why 2 stars? This reflects other products that are not good at all. The razor only works if you hold the head of it when shaving otherwise it’s useless. Blades have limited life. Other products such as the shower bar were just like lumps of plastic and did nothing. I’d love for a UK co. to succeed but test and improve products before inflicting on an unwary public.”

Helpful Report

Posted 3 weeks ago

Hi Terry, Thanks for taking the time to leave a review. We are pleased to hear that you enjoyed using our shave bar. Sorry to hear that some other products you have tried may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“Haven’t tried it yet as already have diffusers on the go. However it is so teeny weeny it’s hardly worth the bother, and since no melter/heater is supplied with the wax I can’t use them.”

Helpful Report

Posted 1 month ago

Hi Andrew, Thanks for taking the time to leave a review. I have passed on your comments to our Product Development Team as this helps us to identify areas where we can improve. Unfortunately we don't currently sell the burners for the wax melts however you can find them in most Homeware shops and you would be able to use the melts as they have a lovely scent. I hope this helps! Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“I really wanted to like Gruum products, their heart seems to be in the right place and I'd love to be more environmentally friendly in my day-to-day life, but... The products just aren't great (for me at least). The fragrances can be very hit-or-miss, I've had a couple of 'room ordorizers' (air freshners) and they smell very old fashioned (ie. like a nursing home), the shower gel bars are pretty much unusable due to not 'lathering-up' – I can often spend several minutes rubbing them against an abrasive wash cloth before there's enough suds to use. So, B+ for effort, E for execution. :-(”

Helpful Report

Posted 1 month ago

Hi Stuart, Thanks for taking the time to leave a review. We are sorry to hear that you have not been entirely satisfied with our products. We really appreciate your feedback as we are always trying to identify areas where we can improve and grow our business. I have passed on your comments to our Product Development Team for their consideration. Thanks again. Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“Very poor in my opinion. Waited weeks for products to arrive.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. We are sorry to hear that you waited a long time for your order to arrive. We do our best to despatch orders within 24 hours however sometimes during promotional campaigns there can be slight delays with despatch. Sometimes there are delays with couriers and orders can get lost but we will always do our best to put things right if your order gets lost in transit. If you need anything else please get in touch at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“Half my order was missing because the packaging was insufficient and Royal Mail had to deliver in a bag. Products missing were redelivered. Plastic bottles are more flimsy than they used to be….pour out faster and in higher quantity…..therefore get through them quicker. I feel that the quality has reduced to respond to higher quantity of orders via Vodafone rewards. Previously I have reordered following promos but disappointed this time and would question the value. Quality reduced to meet demand.”

Helpful Report

Posted 1 month ago

Hi Katrina, Thank you for taking the time to write a review about your recent experience with gruum. Sorry to hear that it may not have been what you were expecting and that there were problems with the delivery. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Our intention is to always offer a new choice of products through our promotions for our customers to try. We are always looking at how we can improve so your feedback is valuable to help us grow! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Hi, I had a free sample of the products sent to me via My Vodafone rewards, and I wasn’t best pleased if I’m totally honest. The box was open before I got my hands on it, the product is really watery, haven’t noticed any difference in my skin either. It does smell nice, not strong enough to cause a sensitivity reaction but just a ‘clean’ smell. I’m sorry, I don’t think I’ll be ordering in the future but good luck.”

Helpful Report

Posted 1 month ago

Hi Louise, Thank you for taking the time to write a review about our your recent experience with gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback regarding the products you received over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 month ago

“Unfortunately we never received this item, which was disappointing as this is the main reason I bought the pack. I've leave two stars just because of the nil stock but does not reflect Gruums products they are good.”

Helpful Report

Posted 1 month ago

Hi Lee, Thanks for taking the time to leave a review. Sorry to hear that you are missing an item from your order. Please check your inbox for an email from support@gruum.com so we can assist you further with this. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Order took over a week to be dispatched to arrive with zero updates in between. Poor experience and customer service was difficult to get hold of with again a delayed response.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry about the delay you experienced with your order. If there is anything else we can help you with then please do not hesitate to get in touch at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 month ago

“got it as a special with a product I bought . room freshener n melts . not smelly at all.”

Helpful Report

Posted 1 month ago

Hi June, Thanks for taking the time to leave a review. Sorry to hear that your products may not have been what you were expecting. We would love to know what it was so we can look into this as we are always trying to improve! Warm regards Mikaela-Team gruum

Posted 1 month ago

“I didn't receive everything that I ordered. Now granted I got a voucher for a skin care package. I was supposed to receive 4 items but only got sent one thing. Truthfully, I haven't tried the one product that I got because of the other missing items.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Sorry that you had some items missing from your order. I have sent you a private email to help resolve this so please check your inbox for an email from support@gruum.com and we will get this sorted for you! Warm regards Mikaela-Team gruum

Posted 1 month ago

“it takes 3 weeks for the product to arrive, tried to contact the customer service only served by their robot, even until today the products haven't been sent by them to my address. Ordered two weeks ago and they said the products will be ready in the next 5 days. crazy”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear there has been a delay with your order. I have looked into this for you and I can see your order was despatched on 24/04 so it should be with you within 3-7 working days from that date. If it does not arrive then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help. Warm regards Mikaela-Team gruum

Posted 1 month ago

“My recent order went to the wrong address(my old one), as I was unable to navigate your order form to change delivery address. For info: my new address is 5 Elton House Princel Lane Dedham CO7 6HE Which also account address”

Helpful Report

Posted 1 month ago

Hi Paul, Thanks for taking the time to leave a review. I have sent you a private email to resolve this for you so you should receive your order very soon. It is worth checking your digital wallet as your shipping address comes from the payment method you have used. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 month ago

“I didn't receive my last order and have contacted you twice about it now”

Helpful Report

Posted 1 month ago

Hi Louise, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have looked into this for you and I can see that a replacement has now been sent out due to the shipping address being incorrect. I can see your order has now been delivered so we hope you are enjoying your products! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Didn't receive my last order.. usually very prompt with an excellent range of products.”

Helpful Report

Posted 1 month ago

Hi David, Thanks for taking the time to leave a review. Sorry to hear that there was a delay with your order. I have looked into this and I can see that you have been in touch and that one of the team has now resolved this for you. I can see that your parcel is showing as delivered yesterday. We hope you enjoy your products! Warm regards Mikaela-Team gruum

Posted 1 month ago

“As cheap as it was the suncream daily spf50 was showing as a 0 out of 100% on yuka. Endocrine disrupted, not great for keeping on your skin every day. Work on your ingredients please.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about your concerns regarding the ingredients in our sunscreen. We take product safety and quality very seriously, and we’re always working to ensure our formulas meet the highest standards. We’ll pass your comments on to the team for review, as we continually strive to improve. If you have any specific questions or concerns, please feel free to reach out to us directly.

Posted 1 month ago

“Not the best not as good as you make out for skin not tried the hair products”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're sorry to hear that the product didn’t meet your expectations for skin. We’re always striving to improve, and your input is really valuable. We hope you’ll consider trying the hair products as well, and if you need any recommendations or assistance, feel free to reach out. Thanks again for sharing your thoughts!

Posted 1 month ago

“Room and pillow spray are delightful. I don’t find that the sleep butter actually melts at all, it’s like odd lumps in the bath. I used the charcoal cleanser hoping it would be good on my skin and within 1 minute I had to take it off as it was burning my skin, wiped all off and my face was bright red and inflamed.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we’re so glad you enjoyed the room and pillow spray! We’re sorry to hear about your experience with the sleep butter and charcoal cleanser. The sleep butter can sometimes have a thicker texture, but it should still melt smoothly when in contact with warm water. Regarding the charcoal cleanser, it’s important that it’s not too harsh on your skin, and we sincerely apologize for the irritation you experienced. We recommend discontinuing use of the cleanser and reaching out to us directly at support@gruum.com for further assistance. Thank you again for sharing your thoughts, and we’ll definitely take your feedback into account.

Posted 1 month ago

Gruum is rated 4.7 based on 22,727 reviews