Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 23,986 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shampoo bar is useless- specially for this price”

Helpful Report

Posted 4 days ago

Hi there, Thank you for sharing your feedback. We’re sorry the shampoo bar didn’t meet your expectations. Your comments are really valuable and will be passed on to our team as we continue to refine our products. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“The products are displayed to look bigger than they really are, I did chuckle when I received the order as the bottles are tiny (a bit like buying stuff from temu) On a positive note, the products smell nice... but the packaging make it look very cheap and not good value for money. In all honesty, I won these products and I wouldn't use my own money to purchase it. For the price it's not worth it , my opinion only.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for sharing your feedback – we’re glad you enjoyed the fragrance of the products, but we’re sorry to hear the size and packaging didn’t meet your expectations. The items included in our giveaways are full-sized versions and a little goes a long way! Your comments about presentation and perceived value are really helpful, and we’ll take them on board as we continue to improve. We truly appreciate you taking the time to share your thoughts – it means a lot to us. Best wishes, Mikaela-Team grüum

Posted 5 days ago

“Won from McDonald's and still had to pay shipping, that aside the product was fine, nothing overly special but don't think I'd justify the prices personally.”

Helpful Report

Posted 1 week ago

Hi Liam, Thank you for sharing your thoughts. The McDonald’s promotion covers the cost of the products, with just the postage to pay. We’re glad to hear you found the product to be fine, and we appreciate your feedback regarding pricing — it helps us understand our customers’ perspectives. Warm regards, Andrea – team grüum

Posted 1 week ago

“I started using the skin care brand of Gruum however my skin started breaking out a few weeks ago after so I had to stop unfortunately. I do not use it anymore”

Helpful Report

Posted 2 weeks ago

Hi Angela, Thank you for taking the time to share your experience. We’re really sorry to hear that the products didn’t agree with your skin — everyone’s skin can react differently, and we completely understand your decision to stop using them. If you’d like, our team would be happy to help you identify which product might have caused the reaction or suggest gentler alternatives that could be better suited to your skin type. Please feel free to reach out to us at support@gruum.com. We really appreciate your feedback and hope we can help you find something that works perfectly for you in the future. Best wishes, Andrea – team grüum

Posted 2 weeks ago

“I got a free voucher for gruum off McDonald's monopoly game. I paid for delivery off gruum..I saw the original price and thought i was getting a bargain. £22 for the shower gel bundle (2 items) when they arrive i very disappointed in the side of the items. I would not pay £22 for the products you sell.”

Helpful Report

Posted 2 weeks ago

Hi Tiffany, Thanks so much for giving grüum a try through the McDonald’s Monopoly offer! We’re glad you got the chance to discover our products. Our shower bars are highly concentrated, meaning a little goes a long way — each one lasts far longer than a typical bottle of shower gel. We really appreciate your feedback and will make sure to share your thoughts with our team as we continue to improve and expand our range. Thanks again for taking the time to share your experience! Best wishes, Andrea – team grüum

Posted 2 weeks ago

“It was easy to make an order and my items were delivered promptly. However, the smells of all 3 perfumes themselves were not to my liking.”

Helpful Report

Posted 3 weeks ago

Hi Eve, Thank you for sharing your feedback! We’re glad to hear that your ordering experience was smooth and your items arrived promptly. We understand that fragrance preferences are very personal, and we appreciate you letting us know your thoughts on the perfumes. Your feedback is really helpful as we continue to develop and refine our range. Thanks again for being part of the grüum community! Best wishes, Andrea - team grüum

Posted 3 weeks ago

“I Won this threw Macdonlds Monopoly Instant Wins! Only had to pay Postage " When it Arrived it was X2 Items in Gift St Really Small and this would have Cost me £12 . Total Ripp off. I wouldn't have paid the Postage amount if I knew what I would receive!!”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for sharing your feedback, and congratulations on your McDonald’s Monopoly win! The full contents of each of the four gift sets were clearly listed at checkout so customers could see exactly what was included before placing an order. I’m sorry if this wasn’t clear at the time — we really appreciate you letting us know, as it helps us improve how we share information with our customers. Best wishes, Andrea - team grüum

Posted 3 weeks ago

“Ordering process was good but I don't rate the products. The face moisturiser is VERY heavily franganced, not in a good way, i dont mind a small ammount of scent but this feels too scented for my face. It's also very thin and doesn't feel very mouturising more watery. The moisturiser also pills on the skin even without any other skincare beforehand.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks so much for sharing your thoughts with us — we really appreciate your feedback. We're glad to hear the ordering process went smoothly, and we’re always grateful for insights that help us refine our products. Our team works hard to create skincare that suits a variety of preferences and skin types, so your comments about the scent and texture are very helpful. We’ll be sure to share them with our product team as we continue to develop and improve our range. If you’d like some personalised recommendations for other moisturisers that might suit your skin better, our customer care team would be happy to help — you can reach them at support@gruum.com. Thanks again for being part of the grüum community! Warm regards, Andrea - team grüum

Posted 3 weeks ago

“Dear Simon, Thank you for reaching out and for your kind message. I actually wanted to get in touch regarding an issue I had with one of your products. One of my favorite polos, a long-sleeve shirt, was unfortunately ruined by your roll-on fragrance oil. It seems the applicator on my Santorini Summer roll-on wasn’t properly fixed, and a significant amount of oil spilled onto my clothing. Despite several washes, I haven’t been able to remove the stain, which is really disappointing as it’s a shirt I truly liked. I really enjoy your products, and it’s unfortunate that this happened, as I understand oils can be tricky. I wanted to let you know in case there’s something that can be done to address this issue or to prevent it from happening in the future. Thank you for taking the time to read this. I look forward to hearing from you.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for getting in touch and for your kind words — we're really sorry to hear about the issue with your roll-on fragrance. We've reached out to you via email so we can sort this out directly and make things right. Looking forward to resolving this with you soon! Best regards, Andrea - team grüum

Posted 4 weeks ago

“Nothing much of the soap, it was almost as if it was a hotel size. Broke into 4 pieces very quickly.”

Helpful Report

Posted 1 month ago

Hi Kevin, Thanks for taking the time to leave your feedback, though we’re sorry to hear you weren’t happy with the soap. Our bars are designed to be compact and travel-friendly, but they should still offer good longevity. It’s not the experience we aim for if it broke so quickly, so we’d love to look into this further. Please reach out to our customer care team at support@gruum.com, and we’ll be happy to help make it right. Warm regards, Andrea - team gruum

Posted 1 month ago

“They were free. I don’t think I would have paid full price. Short fragrance time. Would not recommend”

Helpful Report

Posted 1 month ago

Hi Gary, Thanks for your honest feedback. We’re glad you had the chance to try the fragrance, even if it didn’t quite meet your expectations on longevity. Everyone’s preferences are different, and your feedback really helps us improve. Thanks again for sharing your thoughts. Best wishes, Andrea - team gruum

Posted 1 month ago

“Invested in an Oska razor that takes Osku blades and used it for a number of years - happily. The Oska and Osku blades have been discontinued so now the razor is useless. The replacement razor (plastic) now being marketed is very light and feels rather cheap, certainly nowhere near the heft and quality of the Oska razor. So disappointed to find that I now have to look for a new razor with the right heft and balance to replace the Oska. If you wanted to replace the Oska razor surely you could have come up with something more substantial than the one you have.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thanks so much for your feedback, and for being a loyal oska user over the years – it really means a lot to us. We completely understand that the original oska razor had a distinctive weight and feel, and it’s great to hear how well it worked for you. While the new design is a lighter, more streamlined alternative aimed at being simple and travel-friendly, we truly value your comments about the experience and feel of the razor. Your thoughts have been shared with our product team, as we're always looking at ways to evolve and improve. We’re so grateful for your continued support and hope we can develop something in future that strikes the perfect balance for you once again. Warm regards, Andrea - team gruum

Posted 1 month ago

“The product was fine but the constant spam emails are very annoying and unsubscribing hasn't stopped them. For that reason I'd not buy again or recommend Gruum.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your feedback — we’re glad to hear the product itself was fine, but we’re really sorry to hear about the issues you’ve had with our emails. That’s definitely not the experience we want anyone to have. We’ve reached out to you privately to get this sorted and ensure you’re fully unsubscribed from any further emails. Thanks again for bringing this to our attention, and we hope we can make things right. Warm regards, Andrea - team gruum

Posted 1 month ago

“Alergic reaction to the shower gel recevied. Very badly made, and very watery. Not to my liking. Extremely cheap. For the price paid, this shouldn't be watered down. Very much like all their oil products, which are watered down.”

Helpful Report

Posted 3 months ago

Hi there, We're really sorry to hear that you had a negative experience with our shower gel, and especially concerned to hear about an allergic reaction — we hope you're feeling better now. Our products are dermatologically tested and made with gentle, skin-friendly ingredients, but we understand that sensitivities can vary from person to person. We also appreciate your feedback on the texture and consistency. While our formulas are designed to be lightweight and naturally derived, we understand they’re not to everyone’s preference, and we’ll be sure to pass your comments on to our product team. If you haven’t already, please feel free to reach out to our customer care team at support@gruum.com — we’d like to learn more about your experience and make things right. Best wishes, Andrea - team gruum

Posted 3 months ago

“Unfortunately the spf contains ingredients which are known hormone disruptors. For that reason I will not repurchase. It also stings my eyes. Please bring out a clean mineral spf.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear that our SPF50 Daily Defence Lotion didn’t meet your expectations. We understand your concerns regarding the ingredients, and we want to reassure you that all components in our formulation comply with current cosmetic safety regulations. To clarify, our Skyda Daily Defence Lotion is a hybrid sunscreen, meaning it contains both mineral (physical) and chemical UV filters. This combination helps provide broad-spectrum protection while keeping the formula lightweight and effective. We're also sorry to hear that the product caused eye irritation — this is something we’re continuously working to minimise through both formulation improvements and usage guidance. We genuinely appreciate your suggestion for a mineral SPF and are happy to say it's something we're actively exploring. Your feedback plays an important role in helping us shape future product development. If you'd like to chat more about this or share any further concerns, our customer care team would love to help — feel free to reach out at support@gruum.com Warm regards, Andrea - team gruum

Posted 4 months ago

“Disappointed by the quality of the product - the packaging of the product is really poor for the price of the items. Won't buy again.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear that you were disappointed with the quality and packaging of your product. We take feedback like yours seriously, and we’re always looking for ways to improve. We understand your frustration, especially when you're investing in a product, and we’ll be sure to review your comments with our team. We hope you’ll reconsider in the future and give us another chance. Thanks for sharing your thoughts with us! Warm regards, Andrea-team gruum

Posted 4 months ago

“Im a bit confused about one of your products, the “after sun face oil bar”. I was under the impression that products containing oils (sunflower, coconut etc.) should NOT be used on burnt skin, as they do not allow heat to escape from the surface, which is what is needed for the skin to heal..?”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful question—it’s a great one! 🌞 The Aftersun Face Oil Bar is formulated with natural oils like sunflower and coconut, which are known for their soothing, anti-inflammatory, and skin-repairing properties. Once the initial heat of a sunburn has subsided, these oils can be incredibly beneficial in helping the skin replenish moisture, reduce dryness, and support healing. We hope this helps clarify things, and we really appreciate you reaching out! 💛 Warm regards Mikaela-Team gruum

Posted 4 months ago

“Delivery was quick and ordering was easy but the sun cream was still white and needed lots of rubbing in which is not ideal for face suncream. Also the bottle was smaller than expected for the price.”

Helpful Report

Posted 4 months ago

Hi Amanda, Thank you so much for your feedback! We're really glad to hear that ordering was easy and your delivery arrived quickly—that’s always great to know. We’re sorry the sun cream didn’t quite meet your expectations in terms of texture and size. Your comments are really helpful and we’ll be sure to pass them along to our product team. We appreciate you taking the time to share your thoughts! Warm regards Mikaela-Team gruum

Posted 4 months ago

“Products were tiny.. and I didn’t like that they had no scent”

Helpful Report

Posted 5 months ago

Hi Sarah, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback about the size and scent on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 5 months ago

“The order I placed turned up, but the free sun products as advertised on "This Morning" and on the ordering portal did not arrive.”

Helpful Report

Posted 5 months ago

Hi Sandra, Thank you for taking the time to leave a review. Sorry to hear that you were missing something form your order. Please check your inbox for an email from support@gruum.com and we will get this sorted for you swiftly! Warm regards Mikaela-Team gruum

Posted 5 months ago

Gruum is rated 4.7 based on 23,986 reviews