Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,770 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,770 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smells lovely when you first open the bottle (which is much harder than it should be!) but the diffuser doesn't give off much scent - can hardly detect it even when stood next to it. Effectiveness is poor compared to just about any other reed diffuser I have ever used, sadly.”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed the fragrance when first opening the bottle. We also appreciate your comments about the diffuser performance and packaging — feedback like this is really helpful for our team as we continue to review and refine our products. Warm regards, Andrea – team grüum

Posted 1 week ago

“Could have given it a good review IF I had been sent the above fragrance, but on opening my parcel I found two lip conditioners. Very disappointed, as I was looking forward to trying the fragrance. Has put me off buying from you.”

Helpful Report

Posted 4 weeks ago

Hi Barbara, Thank you for your feedback. We’ve reached out to you privately to resolve the mix-up with your order and make sure you receive the fragrance you were expecting. Warm Regards, Andrea – team grüum

Posted 4 weeks ago

“Lip conditioner nice but the roll on fragrance is absolutely terrible. Sandalwood and tonka It smells like some household cleaner , very disappointed and was giving it as a Xmas present but luckily had a sniff first.”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the lip conditioner and really appreciate you taking the time to comment on the roll-on fragrance as well. Sandalwood and tonka can be quite distinctive notes, and fragrance preferences are very personal, so we understand they won’t suit everyone in the same way. Your feedback is incredibly helpful and will be shared with our product team as we continue to review and develop our scent ranges. Thank you again for your honesty and for giving grüum a try. Warm Regards, Andrea – team grüum

Posted 4 weeks ago

“At Christmas, you sent me the wrong order. I emailed you to ask how you wished to proceed with rectifying this issue, and you did not reply. My advice on how you can improve is to send out the correct orders and respond to customer complaints. This would be a good starting point!”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for sharing your feedback. We haven’t been able to locate your original inquiry, so we’ve reached out to you privately to ensure your order is updated and the correct items are sent. We really appreciate your suggestions on how we can make the experience even better for our customers. Warm Regards, Andrea – team grüum

Posted 1 month ago

“I was very disappointed im afraid with your products! The candles in the boxes don't burn to their full existent as the container provided Is too big,so once you blow the candle out you can not re light again! Sorry buy very poor for the money which I don't have to waste.”

Helpful Report

Posted 2 months ago

Hi Josephine, Thank you for taking the time to share your experience. We’re sorry to hear the candles didn’t meet your expectations. Candle performance can vary depending on burn time and wick positioning, and we always recommend allowing the wax to melt evenly on first use. If you’d like us to look into this further or offer some guidance, please feel free to reach out to us at support@gruum.com and we’ll be happy to help. Warm regards, Andrea – team grüum

Posted 2 months ago

“Products are nice but the marketing emails are hideous- I’ve tried several times to unsubscribe and ended up having to email to then still be emailed for reviews. Maybe this will finally remove my email from their systems?!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. I can see that you’ve already been in touch with our team regarding your email preferences, and we hope that everything has now been resolved to your satisfaction. We really appreciate you taking the time to share your thoughts. Warm regards, Andrea – team grüum

Posted 2 months ago

“Very disappointed with the pack when it arrived ..items are so much smaller than I was expecting , packaging really uninspiring. It would be unfair of me to comment on the actual products because to be honest I haven’t even bothered to try them .”

Helpful Report

Posted 2 months ago

Hi Kaye, Thank you for sharing your feedback — we really appreciate it. Our products are made with natural, concentrated ingredients, so although they’re smaller in size, they’re designed to last longer than their appearance might suggest. Packaging and presentation are always areas we look to improve, and your comments have been passed on to our team. Warm regards, Andrea – team grüum

Posted 2 months ago

“I didn't receive this order??”

Helpful Report

Posted 2 months ago

Hi Abigail, Thank you for letting us know. I’m very sorry to hear that your order hasn’t arrived. We’ve contacted you privately to resolve this and ensure your items reach you as soon as possible. Warm regards, Andrea – team grüum

Posted 2 months ago

“Underwhelming”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback — we really appreciate it. I’m sorry to hear that the product didn’t quite meet your expectations. If you’d like any tips on getting the best use from your products or have questions about our range, feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 2 months ago

“Alright products, long delivery time, one product was out of stock and was told by a short note in the package that a product had been replaced. Won free through McDonalds but wouldn’t buy personally.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re glad you had the chance to try our products, though we’re sorry to hear about the delay – that’s not the experience we aim to provide. We’ll make sure your comments are passed on to the team for review. If you’d like to discuss this further, please feel free to reach out at support@gruum.com – we’re always happy to help. Warm regards, Team grüum

Posted 2 months ago

“Shampoo bar is useless- specially for this price”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback. We’re sorry the shampoo bar didn’t meet your expectations. Your comments are really valuable and will be passed on to our team as we continue to refine our products. Warm Regards, Andrea – Team grüum

Posted 3 months ago

“The products are displayed to look bigger than they really are, I did chuckle when I received the order as the bottles are tiny (a bit like buying stuff from temu) On a positive note, the products smell nice... but the packaging make it look very cheap and not good value for money. In all honesty, I won these products and I wouldn't use my own money to purchase it. For the price it's not worth it , my opinion only.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback – we’re glad you enjoyed the fragrance of the products, but we’re sorry to hear the size and packaging didn’t meet your expectations. The items included in our giveaways are full-sized versions and a little goes a long way! Your comments about presentation and perceived value are really helpful, and we’ll take them on board as we continue to improve. We truly appreciate you taking the time to share your thoughts – it means a lot to us. Best wishes, Mikaela-Team grüum

Posted 3 months ago

“Won from McDonald's and still had to pay shipping, that aside the product was fine, nothing overly special but don't think I'd justify the prices personally.”

Helpful Report

Posted 3 months ago

Hi Liam, Thank you for sharing your thoughts. The McDonald’s promotion covers the cost of the products, with just the postage to pay. We’re glad to hear you found the product to be fine, and we appreciate your feedback regarding pricing — it helps us understand our customers’ perspectives. Warm regards, Andrea – team grüum

Posted 3 months ago

“I started using the skin care brand of Gruum however my skin started breaking out a few weeks ago after so I had to stop unfortunately. I do not use it anymore”

Helpful Report

Posted 3 months ago

Hi Angela, Thank you for taking the time to share your experience. We’re really sorry to hear that the products didn’t agree with your skin — everyone’s skin can react differently, and we completely understand your decision to stop using them. If you’d like, our team would be happy to help you identify which product might have caused the reaction or suggest gentler alternatives that could be better suited to your skin type. Please feel free to reach out to us at support@gruum.com. We really appreciate your feedback and hope we can help you find something that works perfectly for you in the future. Best wishes, Andrea – team grüum

Posted 3 months ago

“I got a free voucher for gruum off McDonald's monopoly game. I paid for delivery off gruum..I saw the original price and thought i was getting a bargain. £22 for the shower gel bundle (2 items) when they arrive i very disappointed in the side of the items. I would not pay £22 for the products you sell.”

Helpful Report

Posted 3 months ago

Hi Tiffany, Thanks so much for giving grüum a try through the McDonald’s Monopoly offer! We’re glad you got the chance to discover our products. Our shower bars are highly concentrated, meaning a little goes a long way — each one lasts far longer than a typical bottle of shower gel. We really appreciate your feedback and will make sure to share your thoughts with our team as we continue to improve and expand our range. Thanks again for taking the time to share your experience! Best wishes, Andrea – team grüum

Posted 3 months ago

“It was easy to make an order and my items were delivered promptly. However, the smells of all 3 perfumes themselves were not to my liking.”

Helpful Report

Posted 3 months ago

Hi Eve, Thank you for sharing your feedback! We’re glad to hear that your ordering experience was smooth and your items arrived promptly. We understand that fragrance preferences are very personal, and we appreciate you letting us know your thoughts on the perfumes. Your feedback is really helpful as we continue to develop and refine our range. Thanks again for being part of the grüum community! Best wishes, Andrea - team grüum

Posted 3 months ago

“I Won this threw Macdonlds Monopoly Instant Wins! Only had to pay Postage " When it Arrived it was X2 Items in Gift St Really Small and this would have Cost me £12 . Total Ripp off. I wouldn't have paid the Postage amount if I knew what I would receive!!”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing your feedback, and congratulations on your McDonald’s Monopoly win! The full contents of each of the four gift sets were clearly listed at checkout so customers could see exactly what was included before placing an order. I’m sorry if this wasn’t clear at the time — we really appreciate you letting us know, as it helps us improve how we share information with our customers. Best wishes, Andrea - team grüum

Posted 3 months ago

“Ordering process was good but I don't rate the products. The face moisturiser is VERY heavily franganced, not in a good way, i dont mind a small ammount of scent but this feels too scented for my face. It's also very thin and doesn't feel very mouturising more watery. The moisturiser also pills on the skin even without any other skincare beforehand.”

Helpful Report

Posted 3 months ago

Hi there, Thanks so much for sharing your thoughts with us — we really appreciate your feedback. We're glad to hear the ordering process went smoothly, and we’re always grateful for insights that help us refine our products. Our team works hard to create skincare that suits a variety of preferences and skin types, so your comments about the scent and texture are very helpful. We’ll be sure to share them with our product team as we continue to develop and improve our range. If you’d like some personalised recommendations for other moisturisers that might suit your skin better, our customer care team would be happy to help — you can reach them at support@gruum.com. Thanks again for being part of the grüum community! Warm regards, Andrea - team grüum

Posted 3 months ago

“Dear Simon, Thank you for reaching out and for your kind message. I actually wanted to get in touch regarding an issue I had with one of your products. One of my favorite polos, a long-sleeve shirt, was unfortunately ruined by your roll-on fragrance oil. It seems the applicator on my Santorini Summer roll-on wasn’t properly fixed, and a significant amount of oil spilled onto my clothing. Despite several washes, I haven’t been able to remove the stain, which is really disappointing as it’s a shirt I truly liked. I really enjoy your products, and it’s unfortunate that this happened, as I understand oils can be tricky. I wanted to let you know in case there’s something that can be done to address this issue or to prevent it from happening in the future. Thank you for taking the time to read this. I look forward to hearing from you.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for getting in touch and for your kind words — we're really sorry to hear about the issue with your roll-on fragrance. We've reached out to you via email so we can sort this out directly and make things right. Looking forward to resolving this with you soon! Best regards, Andrea - team grüum

Posted 3 months ago

“Nothing much of the soap, it was almost as if it was a hotel size. Broke into 4 pieces very quickly.”

Helpful Report

Posted 4 months ago

Hi Kevin, Thanks for taking the time to leave your feedback, though we’re sorry to hear you weren’t happy with the soap. Our bars are designed to be compact and travel-friendly, but they should still offer good longevity. It’s not the experience we aim for if it broke so quickly, so we’d love to look into this further. Please reach out to our customer care team at support@gruum.com, and we’ll be happy to help make it right. Warm regards, Andrea - team gruum

Posted 4 months ago

Gruum is rated 4.7 based on 24,770 reviews