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Gruum Reviews

4.8 Rating 14,210 Reviews

94 %

of reviewers recommend Gruum

Company Reviews

Product Reviews

4.8

Based on 14,210 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

We’re grüum and we're here to shave the world: one chin, one shin, one armpit (and naughty bit) at a time.

We create seriously good razors and skincare solutions for men and women.

For every bit of every body.

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Gruum 5 star review on 11th April 2024

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well for me personally the smell is not strong enough and doesn’t last long. Therefore, I won’t buy again. For the ones that I have already I use them to make my notebooks smell nice”

Posted 5 days ago

“The set of four shower gel bars was a huge disappointment. No lather and no scent. A shame, as I have enjoyed other products, but these were a waste of time.”

Posted 5 days ago

“Received a special offer through Railcard for the Solid Perfume. It is lipstick-size. I was happy to pay the postage for this but not consider paying £25.99 for it. Nice fragrance but wouldn't last long. A bidy spray at £2.99 would last a lot longer.”

Posted 1 week ago

Hi Penelope, Thank you for taking the time to write a review. I am sorry to hear you were disappointed with the overall size of our Tvatta Fragrance Sticks, I have reported your feedback to our Product Development team to take into consideration. We hope our products work for everyone but appreciate that this is not always the case. Thank you again for your feedback and review. Warm regards, Helen

Posted 1 week ago

“The two perfume crayons!! Interesting but not for me. I did not find them easy ( needed to be rubbed fairly hard annd felt dry) and the smell did not last long .”

Posted 1 week ago

Hi Poonam, Thank you for taking the time to write a review. We are sorry to hear you were disappointed with the Tvatta Fragrance Sticks. We hope our products work for everyone but appreciate that this is not always the case. Thank you again for your review and feedback. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. Warm regards, Helen

Posted 6 days ago

“While your idea is noble and commendable, I am sorry to say on this occasion, your shower soap bars were below expectations and did not form any lather. This was most disappointing given that the last time I used your soap, it was alright. I want to assume it was a faulty batch this time around.”

Posted 1 week ago

Hi Eileen, Thank you for taking the time to review our Tvatta Shower Gel Bars. I am sorry to hear that you were disappointed with the overall 'lather' of the Bars. The Tvatta Shower gel bars do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Warm regards, Helen

Posted 1 week ago

“I ordered on the 1st of April and I have not received it yet.”

Posted 2 weeks ago

Hi Aaron, Thank you for taking the time to write a review. I am very sorry to hear you have not received your order. I want to assure you that this is not the experience we want our customers to have. I have reported this issue to our Warehouse team to prevent it from happening again in the future. Furthermore, I have arranged for a replacement order to be sent to your address. Please check your inbox for an email from Helen at support@gruum.com. Warm regards, Helen

Posted 1 week ago

“I ordered worth £ 31 & it’s small box , it’s not value for money please bcan you check my order again”

Posted 2 weeks ago

Hi Arif, Thank you for taking the time to provide us with your feedback. We appreciate your honesty and we apologize for any disappointment or inconvenience you may have experienced. Additionally, we appreciate that you shared your concern regarding the size of the products not meeting your needs. Your feedback helps us identify areas where we can improve. Once again, we thank you for your feedback and review. Warm regards, Helen

Posted 1 week ago

“I know soap doesn't need to foam to work...butbwe all like it to foam to psychologically make us think its working.. and also to visually see it spreading over us. This stuff doesn't foam. It's like rubbing a rubbery brick in yourself that smells nice. And it does smell really nice I had to doubke check it wasn't a body lotion or something. Likes the smell but the fact that it feels weird and also doesn't foam just doesn't do it for me sorry. I've given 2 for the smell.”

Posted 2 weeks ago

“While the facials oils are lovely, I would warn everyone to be aware that you may see ads that will offer FREE products but won’t clearly communicate that it is a SUBSCRIPTION service, so make sure to fully read contents of the ad before claiming as it wont be clear from the image, if you click it through insta ad you probably won’t notice! Afterward they wont email you to tell you that you activated a subscription, send a welcome email or a reminder email that trial is ending or next payment is coming up, that next box is being prepared or that it has been shipped. No communication at all, so you will probably only notice the subscription when it comes out of your bank account at which point it will be too late to cancel it. Very poor experience in comparison to glossyboxes and look fantastic beauty boxes”

Posted 2 weeks ago

“No lather at all on the soaps and very faint fragrance. Very disappointed.”

Posted 3 weeks ago

Hi there, Thank you very much for taking the time to write a review. I am sorry that you were dissatisfied with the overall 'lather' of the Shower Gel Soap Bars. I have flagged your comments to our Product Development team to consider for future products. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. Thank you again for your review. Warm regards, Helen

Posted 6 days ago

“Latest order still not delivered. I received a text from those delivering - EVRI ? - asking me to confirm my address, as package was damaged and address unclear. I did this. Then they asked me for credit cards details, so that I could pay extra for delivery. I declined to do this, on two grounds: 1. I shouldn’t pay extra, and 2. I was unwilling to share details. It didn’t feel totally safe. I like your products, but this was not a good experience.”

Posted 3 weeks ago

“Hi Simon, I ordered the travel sizes of your shower gels and having opened only one of them so far, I’m afraid to say I was disappointed to find that no matter how hard I seemed to rub I really couldn’t get any lather or feeling that it was cleaning my skin at all”

Posted 3 weeks ago

“I’m reviewing the solid shower gel. It says it would lather in warm water but I could not get it to work in this way at all. Nice idea, especially for travelling but afraid not workable for me.”

Posted 3 weeks ago

“Love the smell of the bars but disappointed that I cudnt get a lather so had to use some bath gel (not yours) as well”

Posted 3 weeks ago

“Smells nice and love the idea but it was nearly impossible to get any suds from the body wash gel bar. I followed the instructions hoping for the best results but instead I was barely getting anything. I still can’t manage to get more than one or 2 bubbles here and there so I’m not sure what else to do.”

Posted 3 weeks ago

“Ordered 4 shower bars, they all smelt nice but when using them, they don't lather at all, disappointed.”

Posted 3 weeks ago

“I've only tried the face soap, moisturiser and citrus hand cream so far. If I'm honest, I'm not a great fan of the smells, though I'm sure some people might enjoy them. Maybe try something more basic like vanilla or Shea or coconut scents? or raspberry? they seem to be more popular. The unscented moisturiser is my favourite, my skin feels so smooth and hydrated afterwards. The face soap is confusing to me, as it does not bubble or form a lather. When I rub it between my hands I can't tell if I have soap on them and due to this my face doesn't really feel cleansed afterwards which is a shame because my skin does feel smooth whilst using it.”

Posted 3 weeks ago

“I have been waiting 2 weeks for my order (no updates) and emails are not being responded to.”

Posted 4 weeks ago

“To be honest I’m a little disappointed with the soaps that were sent . There is no lather at all and little or no fragrance that I can detect . I didn’t feel they were working as a soap However at the moment I am recovering from a respiratory virus and my sense of smell is impaired . I will try again when my sense of smell improves . I am keen to use more ecologically friendly products and to support smaller businesses so it is a shame that they seem to be below par .”

Posted 4 weeks ago

“I really don’t like to be negative but I’m extremely disappointed with the soap bars, I cannot get them to lather up and thus find them unusable”

Posted 4 weeks ago

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Gruum is rated 4.8 based on 14,210 reviews