Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,609 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started using solid shampoo during the pandemic with mixed results. I wanted to decrease the amount of plastic I used. I forget how I came across Gruum but I have not looked back since. As a long haired, curly human, its important that the product lathers well (these do) and cleanses well (it does) and does not disintegrate if not keep in a high security soap dish (it does not!). I am very happy with the shampoos and am gratful for the regular £5 sales which I use to stock up. I have used the handsoaps and all in one travel bars also. The conditioners are not for me-I do have more hair than a bear's arse-so sadly I am still using cream conditioner in a tub. I would recommend Gruum for their products, their ease of ordering, and their no fuss delivery-always mailbox sized and received without drama. Oh, they smell amazing-the products!”

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Posted 2 months ago

“Products are very nice, smell super good. The shipping was fast and the staff are very friendly”

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Posted 2 months ago

“really nice idea! loved the products i got and really appreciate the dedication for clean ingredient stuff. love it, full support! :)”

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Posted 2 months ago

“easy to order, and great products :)”

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Posted 2 months ago

“The quality of these products are outstanding! I would definitely order from here again as I've been struggling to find skincare products that actually clear up all these spots. Grüum did the trick. Very very very Good!”

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Posted 2 months ago

“Fast delivery simple pure products, face oil makes my skin feel flawless in the morning amazing feeling”

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Posted 2 months ago

“Ordered there relax box but unfortunately my partner had a reaction to the product , could be her skin but other then that she was happy with the product, smell , packaging etc”

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Posted 2 months ago

“Great company and products. I ordered a wrong item late at night, so sent an email in the moring which was responded to very quickly and the order was corrected before dispatch.”

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Posted 2 months ago

“The products are all as described. I am very happy with everything I received from Gruum . I use them daily”

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Posted 2 months ago

“Team off Legend's. 5 Stars From Here all the products.... (From Ireland With Love) well done team Groom (Gruum) Paul”

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Posted 2 months ago

“I got a great little deal so thought I’d try it out , I must say The moisturiser I got smells great and makes my face feel good , I haven’t tried the soap bar just yet but overall I would suggest people to order from here - took around a week for delivery but the products are great many thanks”

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Posted 2 months ago

“I ordered some items and haven’t tried all of them yet, but I am so impressed with the hair density serum!! It really made a difference in my hair in less than 2 weeks - I am losing way less hair than I used to, and can see lots of new hair growth. You got a customer for life!”

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Posted 2 months ago

“I ordered this 6 weeks ago and still haven't received my parcel. I paid delivery but still nothing:(”

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Posted 2 months ago

Hi Corrina, Thank you for getting in touch and letting us know about this. We’re sorry to hear that your parcel hasn’t arrived yet — that’s certainly not the experience we want for our customers. Our team has sent you an email so we can look into your order and get this sorted for you as quickly as possible. We really appreciate your patience and understanding while we resolve this for you. Warm regards, Andrea – team grüum

Posted 2 months ago

“Good products”

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Posted 2 months ago

“Love the products and easy to order. I purchased the sleep set and the did the job!”

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Posted 2 months ago

“Very easy to order . Their products are very good. Quick delivery service would highly recommend. Will make great Christmas presents. Very happy. Thank you”

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Posted 2 months ago

“Beautiful products! That smell good,look good and leave your skin feeling soft and hydrated as me personally I have quiet dry and oily skin but still using their products my face is left soft and smelling good!”

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Posted 2 months ago

“High quality products DO NOT LEAVE U IN BREAKOUTS AMAZINGGGGGG!”

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Posted 2 months ago

“I got fungle acne from the Soap bar and moisturiser and the absolute BOMBARDMENT of emails even after unsubscribing multiple times is infuriating.”

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Posted 2 months ago

Hi Holly, Thank you for sharing your feedback. We really appreciate you taking the time to let us know about your experience. Everyone’s skin is unique, and sometimes different products can work in their own way for each person. Our team would be happy to help find something that’s perfectly suited to your skin — please feel free to get in touch if you’d like some tailored recommendations. We’ve also sent you an email to help resolve the issue with your email preferences, so you’ll have full control over what messages you receive going forward. Thank you again for your feedback, Holly — it really helps us continue to improve. Warm regards, Andrea – team grüum

Posted 2 months ago

“Loved the face oil. My wife uses it too and loves it too. Thanks”

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Posted 2 months ago

Gruum is rated 4.7 based on 24,609 reviews