Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,345 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,345 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Anonymous

Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

319

Anonymous

Anonymous // 01/01/2019

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“Hi, it was a gift for my daughter and she loved it . Thank you”

Helpful Report

Posted 2 months ago

“Love what Gruum are about. Love your products. Wish there was an option to leave a message when sending as a gift.”

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Posted 2 months ago

Hi, Thank you so much for your kind words about grüum and our products — it means a lot! If you’d like to include a personal note on a future order, please feel free to get in touch with us at support@gruum.com and we’ll be happy to add one for you. Warm Regards, Andrea – team grüum

Posted 2 months ago

“Ordered a promotional pack of shaving products to see what they are like. Delivery was very quick. On the first shave the razor broke and I thought that’s it. I emailed the team and sent a pic (of the broken clip on the razor) and they got back to me within a few hours. I didn’t have to send the razor back as they could see from the pic what had happened. Two days later a new razor arrived. Products are very good. The oil and shave gel work perfectly together and the post shave balm is fab. I would recommend this company for the customer service and products that us men use. Yes they are not the cheapest, but if you spend a few more pennies you’ll get so much more by using this company.”

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Posted 2 months ago

“Great value and lovely products”

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Posted 2 months ago

“shave kit was bought for my son in law. he shaves his head! and loves the product”

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Posted 2 months ago

“Initially had an issue with the order, in terms of the wrong thing being sent, then a parcel going missing, However, the customer service from gruum was 5⭐️ Could not be faulted, Will most definitely be ordering from this company again Thanks once again gruum, for your fantastic customer service and products”

Helpful Report

Posted 2 months ago

“Over a year ago I received a presant of your product from a friend, the item was calming spray, so when I ran out I ordered more a long with a few other similar items, I love the smell of them, and I do find them calming and refreshing helps me sleep at night”

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Posted 3 months ago

“These are good products; easy to order and delivered quickly.”

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Posted 3 months ago

“Both my sons really rated the skincare and shaving products they got for Christmas. They were impressed by how it helped their skin feel smoother and how it also soothed previously irritated skin. Thanks guys, your products are now firm favourites in our household!”

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Posted 3 months ago

“Products were bought for a gift the process was easy and arrived in great time and very well packaged. The recipient said the items were of excellent quality and felt genuinely great as a skin product of high quality in all it was an extremely great experience and woukd recommend their products and service thank you”

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Posted 3 months ago

“I absolutely love gruum products. I have tried a wide range of their products and have never been disappointed. My current favourites are the room fragrances, they smell amazing and are really long lasting, I've had several nice comments on the smell. They site is easy to use and self explanatory with great descriptions and explanations on the items. I love that they are environmentally friendly too. Definitely recommend a try”

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Posted 3 months ago

“Ordering from grüum was a lovely experience. Their products are great, well packaged and we're delivered quickly.”

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Posted 3 months ago

“Easy to use website and user friendly too. Loved the roll on perfume. The lip conditioner roll on was nice but having dry lips wasn't quite solved. Not used the soap bar yet but love the concept. Not sure if these products are Leaping Bunny as I put this as being the highest form of not animal tested in ANY way.”

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Posted 3 months ago

“All items are as described. They arrive well packaged and in good time.”

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Posted 3 months ago

“Great stuff!”

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Posted 3 months ago

“I purchased the intensive hydration moisturiser previously and loved it, this time when I repurchased the moisturiser and found the texture and consistency to be different. I was disapointed by this as I do not find the moisturiser as hydrating now.”

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Posted 3 months ago

Hi Georgia, Thank you for your feedback. I’m glad to hear you’ve enjoyed the intensive hydration moisturiser in the past. As our products are made with natural ingredients, there can sometimes be slight differences in texture and consistency between batches, which can affect the feel of the moisturiser. If you’d like, please feel free to reach out to us directly at support@gruum.com and we’d be happy to help find the best solution for you. Warm Regards, Andrea – team grüum

Posted 2 months ago

“Have been using 'wonky bars' in the shower for a while now as well as shampoo bar, great to not have loads of plastic bottles around the bathroom. Now also using the deodorant bars which last well and smell great. I have just bought the new cleaning sprays and love the idea of concentrate that save sending water everywhere. Again they smell great and seem to clean really well too. Would just love some aftershave balm now if you co7ld develop some please!”

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Posted 3 months ago

“Loved my roll on Wonders of Winter fragrance trio🙌🏼❤️”

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Posted 3 months ago

“Absolutely lovely products from an independent company. I can't recommend them highly enough.”

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Posted 3 months ago

“'unsubscribe' feature on marketing emails doesn't seem to work”

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Posted 3 months ago

Hi Mrs Guthrie, Thank you for letting us know. I’m sorry that the unsubscribe feature hasn’t been working as expected. We’ve reached out to you privately to help resolve this and ensure you no longer receive marketing emails. Warm Regards, Andrea – team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,345 reviews