Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,882 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic products, all easy to use, arrived on time, well packaged”

Helpful Report

Posted 2 months ago

Hi Laura, Thank you for your wonderful feedback! We’re delighted to hear you found our products easy to use and that your order arrived on time and well packaged. 😊 Kind regards, Team Grüum

Posted 2 months ago

“Great products that are kind to the environment”

Helpful Report

Posted 2 months ago

Hi Sally, Thank you for your lovely feedback! We’re so glad you’re enjoying grüum products and appreciate their eco-friendly approach. Kind regards, Team grüum

Posted 2 months ago

“Love all the products especially the under eye roll on eye treatment and the face oil - very good value !”

Helpful Report

Posted 2 months ago

Hi Fee, Thanks so much for the lovely review. We’re thrilled you’re enjoying the under-eye roll-on and the face oil, and that you feel you’re getting good value from them. We really appreciate you sharing your experience with grüum. 😊 Kind regards, Team grüum

Posted 2 months ago

“I love the room sprays & have them all over the house , what’s changed is the bottle & spray tops are a different shade of cream/white & it makes them look cheap & they’re not! I like simple packaging but please upgrade them to match @£9 a bottle I would expect more, I end up decanting them into my own bottle so they look better”

Helpful Report

Posted 2 months ago

Hi Claire, Thank you for taking the time to share your thoughts and for loving the room sprays. We’re sorry the newer bottle/cream shade has affected the look for you. We’ll pass your feedback to the packaging team and see what we can do to improve the presentation while keeping the simple aesthetic you prefer. If there’s anything else you’d like us to consider, please let us know. Kind regards, Team grüum

Posted 2 months ago

“Always lovely products from Gruum at great prices. I have ordered many items and have been pleased with them all. Delivery is quick and the website is easy to navigate. Great products at great prices.”

Helpful Report

Posted 2 months ago

Hi Jenny, Thank you so much for your kind words! We’re delighted to hear you’ve enjoyed your grüum products and that the ordering and delivery process has been smooth. We really appreciate your support! 😊 Kind regards, Team Grüum

Posted 2 months ago

“Shampoo bar are great would not go back to any other shampoo”

Helpful Report

Posted 2 months ago

Hi Barbara, Thank you for your fantastic feedback! We’re thrilled to hear you love the shampoo bars and wouldn’t go back to any other. That’s exactly what we love to hear! 😊 Kind regards, Team grüum

Posted 2 months ago

“Very happy with my toothpaste tablets and body bar off-cuts. Will order again!”

Helpful Report

Posted 2 months ago

Hi Renny, Thanks so much for your lovely review! We’re thrilled you're happy with the toothpaste tablets and body bar off-cuts. Kind regards, Team grūum

Posted 2 months ago

“I use the sleep sprays and pulse point rollers every night- they are brilliant, and really gentle on my sensitive skin.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for sharing your lovely feedback! We’re thrilled to hear the sleep sprays and pulse point rollers are brilliant for you and gentle on sensitive skin. Kind regards, Team grūum

Posted 2 months ago

“I switched to Gruum after becoming frustrated with my regular product manufacturers dragging their heels over excess/non recyclable packaging. Amazed to find the products cheaper, very effective and with mostly natural ingredients. There hasn't been anything that my temperamental menopausal skin has reacted to. My daughter is autistic and very sensitive to scents and textures. We've even found products that she enjoys using with great results. We've not tried the deodorants yet but that's next on the list due to increasing costs and shrinking refill sizes from our current provider. Highly recommend Gruum, there's something for everyone.”

Helpful Report

Posted 3 months ago

Hi Teresa, Thank you for your wonderful feedback! We’re so glad grüum has worked well for both you and your daughter, and that you’ve found our products effective and thoughtfully made. We hope you enjoy trying the deodorants next! Fingers crossed they become a new favourite! Thank you again for your kind words and for recommending grüum. 😊 Kind regards, grüum team

Posted 2 months ago

“Love everything you guys create. Geniuses!!”

Helpful Report

Posted 3 months ago

Hi Bridin, Thank you so much for your wonderful review! We’re thrilled you’re loving everything we create. Kind regards, Team grüum

Posted 2 months ago

“Fabulous products!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for sharing such a lovely review! We’re thrilled you’re enjoying our products. Kind regards, Team grüum

Posted 2 months ago

“I do love most Grüum products and one thing I would say to help customers is to colour code the bottle I have so many that all look the same and writing is so small so have to individually pick up each bottle . This would really help even body / face would help but I do find it frustrating. But products are good and sensibly priced.”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you so much for your thoughtful feedback and for your kind words about our products. We’re really glad to hear you’re enjoying them. We also really appreciate your suggestion about colour coding the bottles. That’s a great idea and very helpful feedback. I’ll be sure to pass this along to our product team to consider for the future. Thanks again for taking the time to share your thoughts and for supporting grüum! 😊 Kind regards, team grüum

Posted 2 months ago

“I brought the sleep products from Gruum and found they have really helped”

Helpful Report

Posted 3 months ago

Hi Claire, Thank you for sharing this! We’re so pleased to hear that the sleep products have been helping — that’s wonderful to know. Thanks for giving grüum a try and for taking the time to share your experience. 😊 Kind regards, grüum team

Posted 2 months ago

“I’ve tried a variety of products from Grüum and I’ve been really impressed. The products are gentle, effective, and particularly great for sensitive skin. I often struggle with irritation when trying new skincare, but everything I’ve used from Grüum has felt soothing and lightweight, without causing any redness or breakouts.”

Helpful Report

Posted 3 months ago

Hi Gary, Thank you so much for sharing your lovely feedback. We’re really glad to hear Grüum’s range is gentle and effective for sensitive skin, and that you’ve found it soothing and lightweight without irritation. If there’s anything else you’d like to try or any questions you have, we’re here to help. Warm regards, Team grüum

Posted 2 months ago

“The bath and shower oil is really nice!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the bath and shower oil, it’s great to know it’s been a nice addition to your routine. Warm regards, Mikaela-Team grüum

Posted 3 months ago

“I continue to be delighted with Gruum's home fragrance range and will doubtless re-order in the future.”

Helpful Report

Posted 3 months ago

Hi Nigel, Thank you so much for your lovely feedback! We’re delighted to hear you’re continuing to enjoy our home fragrance range. It means a lot to know you’ll be returning to us in the future. Warm regards, Mikaela-Team grüum

Posted 3 months ago

“Bigger bottles - 200ml Moisturisers - 200ml 500ml refill pouches on most products. Storage containers for the soaps and bars you sell. Got lots of soggy cardboard boxes with wet used bars within. But great product and even better ur from Manchester. 🤜🏻🤛🏻 great work - MUFC”

Helpful Report

Posted 3 months ago

Hi Lewis, Thank you so much for your thoughtful feedback! We really appreciate your suggestions around larger bottle sizes, refill pouches, and better storage options — they’re exactly the kind of ideas that help us grow and improve. We’re glad you’re enjoying the products too, and love that you’re backing us! Just to help with those soggy boxes, here are our storage tins designed for our shampoo, conditioner, and body bars — they keep everything tidy and dry: 👉 https://www.gruum.com/?s=storage&post_type=product&dgwt_wcas=1 Thanks again for taking the time to share your thoughts. Warm regards, Mikaela-Team grüum

Posted 3 months ago

“Been using gruum products for a long time now, ordering is easy, quick delivery, very reasonable prices, subscriptions are easy to manage and the products work. I also know that I am not putting any unnecessary chemicals onto my skin and not helping the large companies make obscene amounts of profits.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you so much for your wonderful review! We’re delighted to hear you’ve been enjoying grüum products for such a long time. It’s great to know that ordering, delivery, and subscriptions have all been smooth and easy for you, that’s exactly what we aim for. We also really appreciate your comments about ingredients and conscious choices. Your loyalty and trust truly mean the world. Warm regards, Mikaela-Team grüum

Posted 3 months ago

“A big “shout out” for Customer Service who very quickly sorted out a glitch in my subscription - caused by me not by Grüum! I very much appreciate your help Guys!”

Helpful Report

Posted 3 months ago

Hi Tim, Thank you so much for your fantastic review! We're really glad to hear our Customer Service team could quickly sort out the subscription glitch for you — and no worries at all, these things happen! Your kind words mean a lot to the team, and we truly appreciate you taking the time to give them a “shout out.” Warm regards, Mikaela-Team grüum

Posted 3 months ago

“So far I have only tried one product, a lip oil, which is fabulous. My recent order arrived today so I will review each product as I use it. I am impressed with the ethos of this company and the minimalist packaging and clean natural ingredients. I was introduced by MSE website with a special offer. I can see already I will be a regular customer!”

Helpful Report

Posted 3 months ago

Hi Lisa, Thank you so much for your wonderful feedback! We're delighted to hear you’re loving the lip oil so far, and we really appreciate you taking the time to share your first impressions. It’s great to know our ethos has made a positive impact, that means so much to us. We’re also glad you found us through MSE’s special offer, and we can’t wait to hear what you think of the rest of your order as you try each product. Knowing you can already see yourself becoming a regular customer truly makes our day. Warm regards, Mikaela-Team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 25,882 reviews