Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,354 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

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Anonymous // 01/01/2019

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“Ordering from grüum was a lovely experience. Their products are great, well packaged and we're delivered quickly.”

Helpful Report

Posted 3 months ago

“Easy to use website and user friendly too. Loved the roll on perfume. The lip conditioner roll on was nice but having dry lips wasn't quite solved. Not used the soap bar yet but love the concept. Not sure if these products are Leaping Bunny as I put this as being the highest form of not animal tested in ANY way.”

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Posted 3 months ago

“All items are as described. They arrive well packaged and in good time.”

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Posted 3 months ago

“Great stuff!”

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Posted 3 months ago

“I purchased the intensive hydration moisturiser previously and loved it, this time when I repurchased the moisturiser and found the texture and consistency to be different. I was disapointed by this as I do not find the moisturiser as hydrating now.”

Helpful Report

Posted 3 months ago

Hi Georgia, Thank you for your feedback. I’m glad to hear you’ve enjoyed the intensive hydration moisturiser in the past. As our products are made with natural ingredients, there can sometimes be slight differences in texture and consistency between batches, which can affect the feel of the moisturiser. If you’d like, please feel free to reach out to us directly at support@gruum.com and we’d be happy to help find the best solution for you. Warm Regards, Andrea – team grüum

Posted 2 months ago

“Have been using 'wonky bars' in the shower for a while now as well as shampoo bar, great to not have loads of plastic bottles around the bathroom. Now also using the deodorant bars which last well and smell great. I have just bought the new cleaning sprays and love the idea of concentrate that save sending water everywhere. Again they smell great and seem to clean really well too. Would just love some aftershave balm now if you co7ld develop some please!”

Helpful Report

Posted 3 months ago

“Loved my roll on Wonders of Winter fragrance trio🙌🏼❤️”

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Posted 3 months ago

“Absolutely lovely products from an independent company. I can't recommend them highly enough.”

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Posted 3 months ago

“'unsubscribe' feature on marketing emails doesn't seem to work”

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Posted 3 months ago

Hi Mrs Guthrie, Thank you for letting us know. I’m sorry that the unsubscribe feature hasn’t been working as expected. We’ve reached out to you privately to help resolve this and ensure you no longer receive marketing emails. Warm Regards, Andrea – team grüum

Posted 2 months ago

“Absolutely love this company. Ive tried a number of products and find them Absolutely amazing.Great size too to take on holiday.Promotions are great aswell.”

Helpful Report

Posted 3 months ago

“Easy to order, always great products. Bought the roll on perfumes, they smell amazing, liked that there is one for each month.”

Helpful Report

Posted 3 months ago

“Got an offer via Northern Rail for Senior Railcard holders. Paid postage only for 2 Sample Room Sprays and a soap. I loved the Room Spray so much (and so did my Daughter!) I ordered us both a Set of 3 full sized ones. Only just started using the (Mandarin?) soap and I’ll be ordering more of this soon! It’s so Creamy and feels lovely on the Skin. Beautiful light fragrance aswell. I’d recommend Gruum 100%!”

Helpful Report

Posted 3 months ago

“I am very happy with the deodorants I ordered for my daughters and myself for Christmas. However I have since placed another order, and it is still at the depot according to the tracking since 3/1/2026 ?”

Helpful Report

Posted 3 months ago

Hi Jennifer, Thank you very much for your lovely feedback — we’re really pleased to hear you’re happy with the deodorants you ordered for yourself and your daughters. We’re very sorry for the inconvenience caused by your recent order being held at the depot. This certainly isn’t the experience we’d want for you. We’ve contacted you via email so we can look into this straight away and get it resolved as quickly as possible. Thank you for your patience, and we’ll be in touch shortly. Kind regards, Team gruum

Posted 2 months ago

“I've enjoyed all products I've used from Gruum. However, there are so many special offers coming on a daily basis, that it's overwhelming. I suggest the way this company works is more geared to younger people. I'm in my 70s. Pretty current with online ordering and have an interest in 'lotions ad potion' products but I get the feeling that they don't want older customers:( They ask your opinion on their products but don't reply. 6 months ago I would have given a far higher rating Heigh ho.”

Helpful Report

Posted 3 months ago

“Ordered the starter kit with glass bottle, 3scents and the cloth, loved the bottle, loved only 1of the scents but fell in love with the cloth, best cloth I've ever used, I would order so many cloths and a few more bottles if only they could be brought separately”

Helpful Report

Posted 3 months ago

“Love the products from Gruum. Just bought another room diffuser as the first one was really nice, lasted ages and smelled so good. I am now trying the lip conditioner which seems really good, feel nice, not greasy and smells lovely. Also bought the roll on fragrance, perfect handy size and smells so good”

Helpful Report

Posted 3 months ago

“I am so impressed by the quality of the shampoo bar. I'd bought it through a game, ages ago, found it in the cupboard, tried it, wow! Hair squeaky clean, 2 or 3 rubs across my scalp more than enough for enough lovely smelling lather- started the bar 5 weeks ago & it's only half used. Really good value, I love it for its green values, & I'm now subscribing, have given a shampoo bar & conditioner bar to my daughter, think she may be a convert too.”

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Posted 3 months ago

“Lovely products. Natural, simple and well priced.”

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Posted 3 months ago

“Unsubscribed multiple times and still bombarded with emails. I’ve now had to block and report as spam and my junk box has between 2-5 emails sometimes daily from gruum! I will never use them again due to this”

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Posted 3 months ago

Hi Joanna, We’re really sorry to hear about this experience — this is certainly not the standard we aim to provide. We’ve reached out to you privately to look into this and ensure your email address is fully removed from all of our mailing lists as a priority. Warm regards, Andrea - team gruum

Posted 3 months ago

“It’s smells delightful. So silky smooth can’t wait to get more products”

Helpful Report

Posted 3 months ago

Gruum is rated 4.7 based on 25,354 reviews