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Gruum Reviews

4.8 Rating 14,690 Reviews

94 %

of reviewers recommend Gruum

Company Reviews

Product Reviews

4.8

Based on 14,690 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

We’re grüum and we're here to shave the world: one chin, one shin, one armpit (and naughty bit) at a time.

We create seriously good razors and skincare solutions for men and women.

For every bit of every body.

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Gruum 5 star review on 30th April 2024

Quinette Docherty

Gruum 5 star review on 28th April 2024

Gruum 5 star review on 27th April 2024

Gruum 5 star review on 27th April 2024

Gruum 5 star review on 22nd April 2024

Gruum 5 star review on 20th April 2024

Gruum 5 star review on 18th April 2024

Dasha Golubovic

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A message to thank you for ordering- but no delivery!!!! The Package still not received- I expected it to have arrived by now so I cannot comment on products….! But delays in posting aren’t on- I have paid for a product not to be received, so this message to thank me is futile”

Posted 1 day ago

“I ordered the shower gel bars in an offer through Railcard. They took a while to arrive but they were nicely packaged. Unfortunately, when I went to use them they did not lather up at all, and I was very disappointed (although the smells were amazing)”

Posted 2 days ago

“Placed an order abs have never received it.”

Posted 2 days ago

“My husband had the five items for the cost of postage, and now we carnt close the account You've taken a further £35.50 out if our account with no emails sent from you. I've left emails asking you to get in touch but nothing 😡”

Posted 4 days ago

Hi Brian, Thank you for taking the time to write a review. I am very sorry that you had an unexpected charged from us, I have looked into this for you and I can see that you entered into a trial subscription which is the charge on your bank. I have emailed you regarding this, please check your inbox for an email from Helen at support. Thank you again for your review. Warm regards, Helen

Posted 4 days ago

“pathetic products absolute rubbish, scamming thieves no quality no natural fragrance. natural soaps arent supposed to be so harsh, hair soap has plasticy effect on hair. Ur products should be banned”

Posted 5 days ago

“I still haven’t received my order after ordering it 2 weeks ago. Very confused as to where my order is and why it hasn’t arrived, haven’t been emailed by Grüum to let me know why my order hasn’t arrived yet so feel as though this website is a scam”

Posted 6 days ago

“My order did not arrive and I’m not being assisted by customer services”

Posted 1 week ago

“I had a promotion from Vodafone where I would receive two products if I paid just p+p. I paid the p+p, however no package was received. So I jave given a poor due to non receipt of products, however the customer service was 5 star. I complained and asked for my p+p to be refunded as I did not receive any products and they actioned it straight away.”

Posted 1 week ago

Hi Afsana, Thank you again for your review. I am sorry to hear did not receive your order, this is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. One of our colleagues has already responded to your inquiry and arranged for a refund to be processed to your bank. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. Warm regards, Helen

Posted 1 week ago

“Arrived damaged, both were squashed ans unusable.”

Posted 1 week ago

Hi Mr J, Thank you for taking the time to write a review about your experience with us. I am very sorry to hear you received your order with some damaged products, this is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I have sent you an email regarding this, please check your inbox for an email from Helen at Support. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. Warm regards, Helen

Posted 1 week ago

“I had been eagerly anticipating using this product and there is nothing I would like more than to give a glowing review, I am however unable to do that. Firstly to the positives - I love the smell. Now to the negatives - I followed the instructions to the letter, there was no lather, I mean at all. Zero. Secondly, the after shower experience was unpleasant. It felt like there was some kind of residue on my skin, so much so that I showered again with traditional liquid shower gel. All in all very disappointing.”

Posted 1 week ago

Hi Phil, Thank you for taking the time to write a review. We’re sorry to hear about your experience and sincerely apologise for any inconvenience caused by the lack of lather. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. If you encounter any further issues or have any concerns, please do not hesitate to contact us at Support@gruum.com. We are always happy to assist you in any way we can. Thank you again for your review and feedback. Warm regards, Helen :)

Posted 1 week ago

“Sorry but I didn’t expect two crayons for perfume which don’t give any smell at all, I was expecting nice bottles - huge let down”

Posted 1 week ago

Hi there, Thank you for taking the time to write a review regarding our Tvatta Solid Fragrance Sticks. I am very sorry to hear you were underwhelmed with the overall smell of the fragrances, I can understand how frustrating it must be when a product does not live up to your expectations. We hope our products work for everyone, but appreciate that this is not always the case. Thank you again for your review. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. Warm regards, Helen

Posted 1 week ago

“Bad quality stuff. Only paid for postage but wasn't worth it.”

Posted 2 weeks ago

Hi Ansar, Thank you for taking the time to write a review regarding our Tvatta Solid Fragrance Sticks. I am very sorry to hear you were underwhelmed with the fragrances, I can understand how frustrating it must be when a product does not live up to your expectations. We hope our products work for everyone, but appreciate that this is not always the case. Thank you again for your review. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. Warm regards, Helen

Posted 1 week ago

“Firstly very expensive Similar product more cheaper on internet and sane quality Completly i m not happy i dont want use you are product”

Posted 2 weeks ago

Hi Murat, Thank you for taking the time to write a review. I am very sorry that you find our products too expensive, we take all customer feedback seriously so thank you for sending us your feedback. If you need anything further, please contact our Customer Service team at Support@gruum.com. Thank you again for your review. Warm regards, Helen

Posted 2 weeks ago

“Ordered some perfume from you company ,through Vodafone and its not turned up, been waiting weeks for it ,”

Posted 2 weeks ago

Hi Rita, Thank you for taking the time to write a review. I am sorry to hear you have not received your order, this is not what we want our customers to go through so I apologise for any inconvenience caused. I have emailed you regarding this, please check your inbox for an email from Helen at support. If you need anything further, please contact our Customer Service team at Support@gruum.com. Thank you again for your review. Warm regards, Helen

Posted 2 weeks ago

“Smells horrible like a weird wax smell like wax crayons. Really sickening smell.”

Posted 2 weeks ago

Hi Arent, Thank you for taking the time to write a review. I am very sorry to hear you did not like using the Tvatta Fragrance sticks. I have reported your feedback to our Product Development team. Thank you again for your review and your feedback. If you need anything further, please contact our Customer Service team at Support@gruum.com. Warm regards, Helen Warm regards, Helen

Posted 2 weeks ago

“I did not even get the package till now”

Posted 2 weeks ago

Hi Hafiz, Thank you for your review and I hope you're doing well. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry about the delay with your order and for any inconvenience, this may be causing. Thank you again for your review. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. We would be glad to assist you in any way we can. Warm regards, Helen

Posted 2 weeks ago

“Its not what I was expecting . I was expecting a perfume but I saw a candle that I need to carry around. Are you a joker?”

Posted 2 weeks ago

Hi Abike, Thank you for writing a review. I am sorry that you were disappointed with the Tvatta Fragrance Sticks, the sticks are designed to rub on to your skin so I apologise if you did not realise this before ordering. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. We would be glad to assist you in any way we can. Warm regards, Helen

Posted 2 weeks ago

“The item was so small in size and nothing like the picture we bought from the Vodafone app. The smell dissapears in seconds as well.”

Posted 2 weeks ago

Hi Shakeel, Thank you for taking the time to provide us with your feedback regarding your experience with Gruum. We appreciate your honesty and we apologize for any disappointment or inconvenience you may have experienced. Additionally, we appreciate that you shared your concern regarding the size of the products not meeting your needs. Your feedback helps us identify areas where we can improve. Once again, we thank you for your feedback and review. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. We would be glad to assist you in any way we can. Warm regards, Helen

Posted 2 weeks ago

“Horrible it was free with Vodafone and only had to pay for shipping but I never received the item at all.”

Posted 2 weeks ago

Hi there, Thank you for taking the time to write a review. I am sorry to hear that you have not yet received your order. I have reported your order as missing and sent you an email at Support@gruum.com to organize a replacement order. Please check your inbox for an email from me, Helen. Thank you again for your review. Warm regards, Helen

Posted 2 weeks ago

“I bought the item as there were was an offer on it. I thought I was going to recieve three little perfumes as indicated on the website! When I opend the boxes I found three soft sticks of God knows what with hardly any smell to it. At first I thought it must be some kind of candles or maybe melt it on something!! There was no indication as to what this product was or how to use it so it ended in the bin.”

Posted 2 weeks ago

Hi Deanne, Thank you for your review of our Tvatta Fragrance Sticks. We hope our products work for everyone however we appreciate that this is not always the case, I have forwarded your feedback on the fragrances to our Product Development Team. Once again thank you for your review and if you need anything else, please don't hesitate to contact our Customer Service team at Support@gruum.com. Warm regards, Helen

Posted 2 weeks ago

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Gruum is rated 4.8 based on 14,690 reviews