Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,727 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, it was perfectly easy and well done however it needs to be healthier, some of the products arnt good for you.”

Helpful Report

Posted 4 days ago

Hi Michael, Thanks for your review! We are unable to see what you have ordered to help provide any further information however if you have any questions about the ingredients in any of our products then please feel free to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 4 days ago

“The face sun cream was good. Easy to apply with minimal to no white cast. However it did cause me a lot of burning to the eyes. I had to wash it off as it was unbearable. Since I've had to use a different sun cream for my eye areas. The lip conditioner was very smooth and I enjoyed the metal applicator. But it did leave a white cast on my dark lips. The after sun bar is fun and easy to use.”

Helpful Report

Posted 4 days ago

Hi Kaviya, Thanks for taking the time to leave a review! Sorry to hear that the sunscreen caused some burning for you, we hope you are feeling better now. We are pleased you liked the application of the lip conditioner, the white cast you describe is due to it containing spf which helps to know when to reapply! I hope this helps! Thanks again. Warm regards Mikaela-Team gruum

Posted 4 days ago

“Body bar….lather? In the same sentence? Come ON! The story of the Emperor’s new clothes comes to mind. I think you’d get a blister or rsi before seeing lather. But once you’ve realised it’s not that you’re doing anything wrong or that your water has suddenly gone diamond hard, it imbues a pleasant smoothness to the skin.”

Helpful Report

Posted 1 week ago

Hi Chris, Thanks for taking the time to leave a review. Some of our Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thanks again for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 6 days ago

“I ordered and received sample sizes through MSE site - haven't tried them all properly yet. Shampoo/conditioner seems good, soap difficult to lather so far but nice smell. What I thought completely counter-productive (off-putting) was to be emailed daily to order more products BEFORE I'd even received my sample order above. Mentioned it a few times, but got a robotic response! Good luck with a thoughtful future.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for taking the time to leave a review. We value your feedback as this helps us to identify how we can improve. We are pleased to hear that you have enjoyed trying some of our products! Sorry if you did not want to receive so many emails, you can always manage your preferences by going to the bottom of an email you have received. If you need anything else please let us know at support@gruum.com. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 week ago

“I didn't receive the right product as they were out of stock. I received another mist that I didn't really want and the packaging/ dispenser was poorly made, so I've not actually been able to mist it”

Helpful Report

Posted 1 week ago

Hi Kate, Thanks for your review! Sorry to hear that you didn't receive what you were expecting and that you have had trouble with the dispenser. If you still need help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 6 days ago

“Was disappointed as I had previously been given 2 hydrat moisture massage bars, Lavender and Neroli. They were brilliant, really strong perfume and was great on eczema on my hands. I stopped using steroid cream.. the 6 I ordered were in an orange box not purple and have little smell, also not helping my hands much.”

Helpful Report

Posted 1 week ago

Hi Dianne, Thanks for taking the time to leave a review. Sorry to hear that you have ordered new hydrat bars and they don't appear to be what you were expecting. They are made with lavender, neroli and cocoa butter. As we produce stock in batches some do vary from one to the next however the ingredients all remain the same. If you still need further assistance with this then please get in touch at support@gruum.com and one of our team will be happy to help! Warm regards Mikaela-Team gruum

Posted 6 days ago

“For a company that is selling sustainable products, I was really surprised that the box contained polystyrene plug packaging - natural alternatives are available so use them please otherwise your environmental claims are hypocritical.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for taking the time to leave a review. All packing materials we use are recyclable, the packing peanuts are made from corn starch, and they are biodegradable so can be recycled along with your compostable waste. They are also soluble and will dissolve under water. I hope this helps. https://www.gruum.com/recycling-information/ Warm regards Mikaela-Team gruum

Posted 1 week ago

“Shampoo bar is good. Body moisturiser bar is not usable. The idea is good but the body and hands need to be really hot for the bar to work. I found it scraped the skin and did not deposit any moisturiser . Now in the bin as waste of money. Yet to use conditioner and soap. No one can get soap wrong surely.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to the relevant team to consider moving forward as this helps us to improve. Warm regards Mikaela-Team gruum

Posted 1 week ago

“Easy to order and a great environmentally friendly product range. I bought the body butter bar, the shampoo and conditioner and the facial bar. I have yet to try the conditioner, the shampoo is good, easy to use. The body bar smells great, takes a bit of getting used to but feels nice on skin. Not a deep moisture absorbs well. The only product I wouldn’t purchase again is the facial bar. Didn’t feel it cleaned my face very well, it is gentle on the skin and not drying but alas didn’t do much to clean my face.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for taking the time to leave a review. Your feedback is valuable to us and helps us to identify areas where we can improve! If you need anything else please reach out to us at support@gruum.com and one of the team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 week ago

“I am happy with the product however the amount of emails I have received has been a pain - even after unsubscribing”

Helpful Report

Posted 2 weeks ago

“Guess with any product, it is always going to be hit and miss on how it works on you. Some of the gruum products have been good on me however some haven’t had the desired effects. But that’s no fault of the company, as like I said, any product you buy is going to work well for some but not everyone.”

Helpful Report

Posted 3 weeks ago

“The products are great However to navigate the site and order the products with a discount code proved difficult. This made the experience quite stressful”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback! We're glad you love the products, and we’re sorry to hear the website experience was stressful. We truly appreciate you letting us know, and we'll work on making the process smoother. If you need any help with future orders, just reach out-we’re here for you!

Posted 2 weeks ago

“The scent was a bit strong for me, but otherwise okay. It is down to personal tast”

Helpful Report

Posted 4 weeks ago

Hi Adrian, Thanks for your review. Sorry to hear that it may have been a bit strong for you and we hope you find a scent that suits you better. We have lots to try! Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“I received 3 products from Gruum and they have been quite good with my skin, less oiliness and more softer. My favourite product is the facial moisturiser bar, applying it after washing my face leaves my face moisturised for at least 24 hours. Thank you for creating a great product.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your lovely feedback! 😊 We're thrilled to hear that our products are working well for your skin and that you love the facial moisturiser bar! 🌿✨ Your support means the world to us. If you ever need anything, just let us know! 💚🌸

Posted 2 weeks ago

“Package is nice. Overall Have left the room diffuser in a closed room.and it smelt like nit lotion. In a aired room. I can't smell a thing from it. Disappointed.”

Helpful Report

Posted 4 weeks ago

Thank you for sharing your experience with us. We’re sorry to hear the diffuser didn’t meet your expectations. We truly appreciate your feedback, as it helps us improve our products. If you have any questions or need assistance, please feel free to reach out.

Posted 2 weeks ago

“not really any difference also very long delay in sending out order”

Helpful Report

Posted 1 month ago

Thank you very much for your honest feedback. We truly appreciate you sharing your experience with us. Your comments are very valuable and will help us make improvements moving forward. We’re grateful for your support and hope to provide you with an even better experience next time!

Posted 2 weeks ago

“The skin care seems nice, but the room spray and reed diffuser are quite a strong, heavy scent that I don't find appealing. I photograph a lot of scented home fragrance products for my job, and these scents are incredibly pungent to what I'm used to, and not homely at all. Maybe something to adapt slightly....”

Helpful Report

Posted 1 month ago

Hi Lucy, Thanks for taking the time to leave a review. Sorry to hear that you found the fragrances to be quite strong. I have passed this over to our Product Development Team as this helps us to identify areas where we can improve. I hope this helps! Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“I ordered trial skin/hair care products . Not the only trial product. arrived promptly. No instructions. No idea if for face or body or hair. No idea if cleanse or moisturiser and therefore still in box and not used. No contact details in the box”

Helpful Report

Posted 1 month ago

Hi Debra, Thanks for taking the time to leave a review. Sorry to hear that you are not sure about what products you have received. From looking at your order number I can see this was for our Spring Home Fragrance Bundle which contained a diffuser, a room spray and some wax melts. You can find detailed information for all our products on our website but if you still need any further assistance with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“Was all good enjoy trying the products”

Helpful Report

Posted 1 month ago

Hi there, Thanks so much for taking the time to leave a review. We are pleased to hear that you enjoyed using our products! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Average product quality and price is too high.”

Helpful Report

Posted 1 month ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 month ago

Gruum is rated 4.7 based on 22,727 reviews