Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,773 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, I’m disappointed. The products are significantly smaller than comparable options on the market. Quality doesn’t feel any different from standard products.”

Helpful Report

Posted 1 day ago

Hi there! Thank you for your feedback! I can see from the photo that you're comparing our face sunscreen with a body sunscreen (the Nivea product shown is a 200ml body sunscreen). Our 50ml face sunscreen is the standard industry size for facial SPF products. We also offer a 100ml face sunscreen and a 200ml body sunscreen, though both are currently out of stock. We understand our tubes may look smaller than expected - that's because we use slimline, space-saving packaging without unnecessary outer boxes or oversized containers. The actual product volume is the same as other face sunscreens on the market. Our sunscreen offers SPF50 with 5-star UVA protection, which is among the highest level of protection available. If you'd like a larger format for body use, we'd be happy to notify you when our 200ml body sunscreen is back in stock - just click the ''Notify me'' button and enter your email address!

Posted 22 hours ago

“Good products but the bottles weren't designed well. The base, for example, of a diffuser was rectangular with a proportionately tall bottle - meaning likely to fall over easily. Same with the lip balm bottles, proportiontely too tall and always fallin gover easily.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your feedback. I’m glad to hear you enjoy the products! We appreciate your thoughts on the bottle designs, as this helps us consider ways to improve stability and usability for future products. Warm Regards, Andrea – team grüum

Posted 1 month ago

“Love what Gruum are about. Love your products. Wish there was an option to leave a message when sending as a gift.”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your kind words about grüum and our products — it means a lot! If you’d like to include a personal note on a future order, please feel free to get in touch with us at support@gruum.com and we’ll be happy to add one for you. Warm Regards, Andrea – team grüum

Posted 1 month ago

“I purchased the intensive hydration moisturiser previously and loved it, this time when I repurchased the moisturiser and found the texture and consistency to be different. I was disapointed by this as I do not find the moisturiser as hydrating now.”

Helpful Report

Posted 1 month ago

Hi Georgia, Thank you for your feedback. I’m glad to hear you’ve enjoyed the intensive hydration moisturiser in the past. As our products are made with natural ingredients, there can sometimes be slight differences in texture and consistency between batches, which can affect the feel of the moisturiser. If you’d like, please feel free to reach out to us directly at support@gruum.com and we’d be happy to help find the best solution for you. Warm Regards, Andrea – team grüum

Posted 1 month ago

“Products excellent and good quality but pricey. Extremely disappointed that despite help from your team we couldn't get the take20 or dm20 I had wouldn't work on any product combination And failed at checkout. So my daily mail reward was lost and I haven't reordered so lost mufree lip conditioner as well”

Helpful Report

Posted 1 month ago

Hi Carol, Thank you for sharing your feedback. We’re glad to hear you enjoyed the products and their quality. We’re sorry the discount codes didn’t work as expected — we really appreciate you letting us know, and your comments help us improve the checkout experience for everyone. If you’d like to discuss this further or need any assistance, please feel free to reach out to support@gruum.com. Thank you again for taking the time to share your thoughts. Warm Regards, Andrea – team grüum

Posted 1 month ago

“every thing was great except the inteetational shipping, took way over 15 days. and hearing back from costumer sevice about it also took a long time”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re really pleased to hear that everything else about your order was great. International delivery times can sometimes vary depending on local carriers, and we appreciate your patience while it made its way to you. Your comments about communication are noted and help us continue improving our service. Warm regards, Andrea – team grüum

Posted 1 month ago

“These new razors are noticeably inferior to their original model. Mostly this is because I find the precision blade on the back of the "face" model of razor to basically useless now. The shape of the handle is an improvement, but I dislike how light it feels in my hand.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave such a detailed review — we really appreciate you sharing your honest thoughts. We’re sorry to hear that the new razor hasn’t lived up to your experience with the original model, particularly in terms of the precision blade. Your feedback on both the blade and the weight of the handle is very helpful, as it allows us to pass this on to our product team for review. While we’re pleased to hear you found the handle shape an improvement, we understand that the lighter feel may not suit everyone. If you’d like us to look into this further or discuss alternative options, please don’t hesitate to get in touch with our customer care team — we’d be very happy to help. Thank you again for your feedback. Team grüum

Posted 1 month ago

“I've never received it.”

Helpful Report

Posted 2 months ago

Hi Grant, Thank you for taking the time to leave a review. We’ve reached out to you privately to help look into this and get everything resolved for you. Warm regards, Andrea – team grüum

Posted 2 months ago

“I'm loving the products so far but not 100% sure how they differentiate with other similar products in the market in terms of results. I will continue using them though until they are finished.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for sharing your thoughts! We’re delighted to hear you’re enjoying the products so far. Our formulations focus on natural, skin-loving ingredients designed to support healthy skin while being gentle and effective. We love hearing from customers as they explore the full benefits, so please do keep us updated on your experience as you continue using them! If you have any questions or would like more information, feel free to reach out at support@gruum.com. Warm regards, Andrea – team grüum

Posted 2 months ago

“Not worth the money. Just smelled and felt like regular soap. Wouldn't buy again”

Helpful Report

Posted 2 months ago

Hi Tammy, Thank you for sharing your feedback with us. Everyone’s preferences can be quite different, and we truly appreciate you giving our product a try. Warm regards, Andrea – team grüum

Posted 2 months ago

“Nice products as a treat but too expensive for me personally to make regular purchases.”

Helpful Report

Posted 2 months ago

Hi Veronica, Thank you so much for taking the time to share your thoughts. We’re really glad to hear you enjoy our products as a special treat. We truly appreciate your support, and we’re always working to bring great value to our community. If you ever need help choosing something perfect for you, we’re here and happy to assist. Warm regards, Andrea – team grüum

Posted 2 months ago

“Products are decent but I would use a fake email if you buy or you’ll get constant emails from them even when you unsubscribe”

Helpful Report

Posted 2 months ago

Hi Aiden, Thank you for sharing your feedback — we really appreciate it. We’ve reached out to you privately to resolve the email issue and ensure your preferences are respected. Your experience is important to us, and we’re here to make sure it’s addressed. Warm regards, Andrea – team grüum

Posted 2 months ago

“Very disappointing. Packaging and branding is good as is delivery. The products we got were greasy and oily and not pleasant to use. Finally compared to other similar products I feel they are overpriced.”

Helpful Report

Posted 2 months ago

Hi Gareth, Thank you for sharing your thoughts with us — we really appreciate you taking the time to let us know about your experience. It’s great to hear that the packaging, branding and delivery met your expectations. I’m sorry to hear the products didn’t feel quite right for you. Everyone’s skin and hair can react differently, and your comments about texture and value are genuinely helpful for us as we continue to refine our formulas and range. I’ve shared your feedback with the team so we can keep improving. If you’d like help finding alternatives within our collection or something that may suit your preferences better, I’m always here to support. Warm regards, Andrea – team grüum

Posted 2 months ago

“it was very easy to order on the site but i brought the prouducts for a christmas present but for the £45 the prouducts are way too small for the prix and would be used within a month.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. Our products are designed to be highly concentrated and packed with quality ingredients, so a little goes a long way despite their compact size. We aim to offer great value through performance and sustainability, and we’re sorry to hear this wasn’t what you expected. If you have any questions, please feel free to reach out at support@gruum.com – we’re always happy to help. Warm regards, Team grüum

Posted 2 months ago

“I have used a lot of the Gruum products and alwsys been hapy with them. I like th design and the products themselves. Recently i had the plumping pepermint lip conditioner, i did not like this product, it did not feel conditioning at all, i even feel like the product could be faulty as the liquid is nearly chemical like in as much as it seems to dehydrate my lips and feels harsh and not at all conditoning. I fed this info back hoping that they would send me an alternative product like the passionfruit lip conditioner but they just thanked me for my feedback. So very disapointed at this point. sorry”

Helpful Report

Posted 3 months ago

Hi Kelly, Thank you so much for your review and for being such a loyal fan of our products — we truly appreciate it. We’re really sorry to hear that the plumping peppermint lip conditioner didn’t feel right for you. That’s absolutely not the experience we want you to have, and your feedback is really valuable to us. We’d love to take a closer look into this for you and make things right. Please reach out to us at support@gruum.com, and we’ll be more than happy to help. Warm regards, Andrea – team grüum

Posted 2 months ago

“Great products, but don't give them your email, they will HAMMER you with spam!! And yes I have unsubscribed”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your thoughts — we’re really glad to hear you’re enjoying the products. We’ve already reached out to you privately to help update your email preferences and make sure everything is set just the way you’d like. We truly appreciate your feedback. Warm regards, Andrea — Team grüum

Posted 3 months ago

“I get an email from o e of the founders asking for my opinion from a do not reply email - Bad Way to many emails - Bad Products seem very good Don’t over market is off putting for me”

Helpful Report

Posted 3 months ago

Hi Nigel, Thank you for taking the time to share your feedback — it really helps us improve. I’m sorry to hear that the number of emails has felt overwhelming, and that you received a message from a no-reply address. That’s definitely not the experience we want for our customers. I’ve reached out to you privately by email so we can make sure your preferences are updated and everything is set the way you’d like. I’m really glad to hear you’re enjoying the products, and we truly appreciate your honesty about the marketing — we’ll take that on board. Warm regards, Andrea — Team grüum

Posted 3 months ago

“Been nearly six weeks and haven’t received my order”

Helpful Report

Posted 3 months ago

Hi R May, Thank you for getting in touch. We’ve reached out to you privately to look into your order and ensure it’s resolved as quickly as possible. Warm Regards, Andrea – Team grüum

Posted 3 months ago

“Spamming my inbox, even after unsubscribing. I think your stuff is insanely priced and I only use it because I got it free from McDonald’s”

Helpful Report

Posted 3 months ago

Hi Adam, Thank you for sharing your feedback. We’re sorry for any inconvenience caused by the emails — we’ve reached out to you privately to ensure your preferences are updated. Your comments regarding pricing are also appreciated and will be passed on to our team. Warm Regards, Andrea – Team grüum

Posted 3 months ago

“I love the face wash but I feel it is heavyly scented. I ended up using it for my body”

Helpful Report

Posted 3 months ago

Hi Waseelah, Thank you so much for sharing your feedback. We’re really glad to hear you’re enjoying the face wash, even if you’ve found another way to use it that works better for you. Your comments about the scent are really helpful, and we’ll make sure they’re passed along to the team. Warm Regards, Andrea – Team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 24,773 reviews