Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,030 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luxurious Hand Cream is always out of stock”

Helpful Report

Posted 3 days ago

“Brilliant products but the website is useless! I can't edit my delivery schedule or change the date of delivery which is really inconvenient. Subscription model doesn't work if there's no flexibility!”

Helpful Report

Posted 1 week ago

Hi there, Thanks for your kind words about our products — we’re so pleased to hear you’re enjoying them! That said, we’re really sorry to hear you’ve had a frustrating experience with our website and subscription tools. We have just emailed you so that we can help amend your subscription. Thanks for your patience, and please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, Andrea - team gruum

Posted 6 days ago

“I haven’t made an order”

Helpful Report

Posted 1 week ago

Hi Lynn, Thank you for the review! We have sent you an email so that we can check this further. We would be happy to help you out! Warm regards, Andrea - team gruum

Posted 6 days ago

“End of the day your buying a product that helps prevent sweat and at the same time smells nice, well it prevents the sweat but the fragrance is next to nothing you can hardly smell so your going to have to add your normal antiperspirants ..aftershaves/perfumes anyhows when it comes to using anti persperants body sprays is groom not there to minimize that for the love of the world we live in ... So for the price I can't see point to be honest”

Helpful Report

Posted 2 weeks ago

Hi Dale, Thank you for your feedback — we really appreciate you taking the time to share your experience. We'd love to learn more about which product you purchased so we can better understand the issue and assist you further. We'll be reaching out to you via email shortly to follow up privately. Your input is valuable to us as we continue to improve. Warm regards Mikaela-Team gruum

Posted 1 week ago

“I purchased the sun collection via a discounted promotion via work. I have used the face sunscreen which was easy to apply and didnt leave too much of a shine or sticky feel to my skin. The lip conditioner, wasnt as expected. It wasnt easy to get the lotion onto my lips and the ball seemed sunk into the conditioner making it hard to roll without plastic touching my lips also. I havent used the bar. I dont think id happily pay for this set without the discount I had. I am happy I tried it as it was a new company and sounds like they have put time and effort into their products.”

Helpful Report

Posted 2 weeks ago

Hi Lin, Thanks so much for your thoughtful feedback — we’re really glad to hear the face sunscreen worked well for you! 😊 We’re sorry the lip conditioner didn’t meet your expectations, especially with the roller design — that’s really helpful to know as we continue improving. We’re grateful you gave the set a try and appreciate your kind words about the effort we put into our products. If you’d like to chat more or need support, feel free to reach out at support@gruum.com — we’re always happy to help. Warm regards Mikaela-Team gruum

Posted 2 weeks ago

“Lovely products but where are the refill options? This is surely the next step?”

Helpful Report

Posted 3 weeks ago

Hi Rachel, Thanks so much for the kind words — we’re thrilled you’re enjoying the products! 💚 And yes, you’re absolutely right — refill options are definitely on our radar. Sustainability is really important to us, and feedback like yours helps push those ideas forward. Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“I ordered the free kit which is good, but a few comments about the lip spf, it seems to leek and it would be better if the colour was transparent. The face 30spf is good but again seems to leek from the sides of the bottle. I will keep using the face cream, not tried the face after sun but will try this on my next holiday, overall I like the products.”

Helpful Report

Posted 3 weeks ago

Hi Amy, Thanks so much for your feedback! We're really glad you liked the kit overall and that the SPF 30 face cream is working well for you. 😊 We appreciate your notes about the packaging and lip SPF — that’s super helpful and something we’re actively working to improve. Hope you enjoy the after sun on your next holiday! Warm regards Mikaela-Team gruum

Posted 3 weeks ago

“I never received what I ordered it was post only done through free post code. :(”

Helpful Report

Posted 1 month ago

Hi Sally-ann, Thank you for your review. We are truly sorry to hear that your order has not reached you. Please check your inbox for an email from support@gruum.com and we will get this resolved swiftly for you! Warm regards Mikaela-Team gruum

Posted 1 month ago

“Hi, it was perfectly easy and well done however it needs to be healthier, some of the products arnt good for you.”

Helpful Report

Posted 1 month ago

Hi Michael, Thanks for your review! We are unable to see what you have ordered to help provide any further information however if you have any questions about the ingredients in any of our products then please feel free to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

“The face sun cream was good. Easy to apply with minimal to no white cast. However it did cause me a lot of burning to the eyes. I had to wash it off as it was unbearable. Since I've had to use a different sun cream for my eye areas. The lip conditioner was very smooth and I enjoyed the metal applicator. But it did leave a white cast on my dark lips. The after sun bar is fun and easy to use.”

Helpful Report

Posted 1 month ago

Hi Kaviya, Thanks for taking the time to leave a review! Sorry to hear that the sunscreen caused some burning for you, we hope you are feeling better now. We are pleased you liked the application of the lip conditioner, the white cast you describe is due to it containing spf which helps to know when to reapply! I hope this helps! Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Body bar….lather? In the same sentence? Come ON! The story of the Emperor’s new clothes comes to mind. I think you’d get a blister or rsi before seeing lather. But once you’ve realised it’s not that you’re doing anything wrong or that your water has suddenly gone diamond hard, it imbues a pleasant smoothness to the skin.”

Helpful Report

Posted 1 month ago

Hi Chris, Thanks for taking the time to leave a review. Some of our Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thanks again for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 month ago

“I ordered and received sample sizes through MSE site - haven't tried them all properly yet. Shampoo/conditioner seems good, soap difficult to lather so far but nice smell. What I thought completely counter-productive (off-putting) was to be emailed daily to order more products BEFORE I'd even received my sample order above. Mentioned it a few times, but got a robotic response! Good luck with a thoughtful future.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. We value your feedback as this helps us to identify how we can improve. We are pleased to hear that you have enjoyed trying some of our products! Sorry if you did not want to receive so many emails, you can always manage your preferences by going to the bottom of an email you have received. If you need anything else please let us know at support@gruum.com. Thanks again. Warm regards Mikaela-Team gruum

Posted 1 month ago

“I didn't receive the right product as they were out of stock. I received another mist that I didn't really want and the packaging/ dispenser was poorly made, so I've not actually been able to mist it”

Helpful Report

Posted 1 month ago

Hi Kate, Thanks for your review! Sorry to hear that you didn't receive what you were expecting and that you have had trouble with the dispenser. If you still need help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Was disappointed as I had previously been given 2 hydrat moisture massage bars, Lavender and Neroli. They were brilliant, really strong perfume and was great on eczema on my hands. I stopped using steroid cream.. the 6 I ordered were in an orange box not purple and have little smell, also not helping my hands much.”

Helpful Report

Posted 1 month ago

Hi Dianne, Thanks for taking the time to leave a review. Sorry to hear that you have ordered new hydrat bars and they don't appear to be what you were expecting. They are made with lavender, neroli and cocoa butter. As we produce stock in batches some do vary from one to the next however the ingredients all remain the same. If you still need further assistance with this then please get in touch at support@gruum.com and one of our team will be happy to help! Warm regards Mikaela-Team gruum

Posted 1 month ago

“For a company that is selling sustainable products, I was really surprised that the box contained polystyrene plug packaging - natural alternatives are available so use them please otherwise your environmental claims are hypocritical.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. All packing materials we use are recyclable, the packing peanuts are made from corn starch, and they are biodegradable so can be recycled along with your compostable waste. They are also soluble and will dissolve under water. I hope this helps. https://www.gruum.com/recycling-information/ Warm regards Mikaela-Team gruum

Posted 1 month ago

“Shampoo bar is good. Body moisturiser bar is not usable. The idea is good but the body and hands need to be really hot for the bar to work. I found it scraped the skin and did not deposit any moisturiser . Now in the bin as waste of money. Yet to use conditioner and soap. No one can get soap wrong surely.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to the relevant team to consider moving forward as this helps us to improve. Warm regards Mikaela-Team gruum

Posted 1 month ago

“Easy to order and a great environmentally friendly product range. I bought the body butter bar, the shampoo and conditioner and the facial bar. I have yet to try the conditioner, the shampoo is good, easy to use. The body bar smells great, takes a bit of getting used to but feels nice on skin. Not a deep moisture absorbs well. The only product I wouldn’t purchase again is the facial bar. Didn’t feel it cleaned my face very well, it is gentle on the skin and not drying but alas didn’t do much to clean my face.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for taking the time to leave a review. Your feedback is valuable to us and helps us to identify areas where we can improve! If you need anything else please reach out to us at support@gruum.com and one of the team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 month ago

“I am happy with the product however the amount of emails I have received has been a pain - even after unsubscribing”

Helpful Report

Posted 2 months ago

Hi there. Thank you for the kind words about our products. You can manage your preferences from your account and if you still need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Berkan-Team Gruum

Posted 1 month ago

“Guess with any product, it is always going to be hit and miss on how it works on you. Some of the gruum products have been good on me however some haven’t had the desired effects. But that’s no fault of the company, as like I said, any product you buy is going to work well for some but not everyone.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Berkan -Team gruum

Posted 1 month ago

“The products are great However to navigate the site and order the products with a discount code proved difficult. This made the experience quite stressful”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback! We're glad you love the products, and we’re sorry to hear the website experience was stressful. We truly appreciate you letting us know, and we'll work on making the process smoother. If you need any help with future orders, just reach out-we’re here for you!

Posted 2 months ago

Gruum is rated 4.7 based on 23,030 reviews