Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,041 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Donna Souter

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big “shout out” for Customer Service who very quickly sorted out a glitch in my subscription - caused by me not by Grüum! I very much appreciate your help Guys!”

Helpful Report

Posted 1 day ago

Hi Tim, Thank you so much for your fantastic review! We're really glad to hear our Customer Service team could quickly sort out the subscription glitch for you — and no worries at all, these things happen! Your kind words mean a lot to the team, and we truly appreciate you taking the time to give them a “shout out.” Warm regards, Mikaela-Team grüum

Posted 1 day ago

“So far I have only tried one product, a lip oil, which is fabulous. My recent order arrived today so I will review each product as I use it. I am impressed with the ethos of this company and the minimalist packaging and clean natural ingredients. I was introduced by MSE website with a special offer. I can see already I will be a regular customer!”

Helpful Report

Posted 1 day ago

Hi Lisa, Thank you so much for your wonderful feedback! We're delighted to hear you’re loving the lip oil so far, and we really appreciate you taking the time to share your first impressions. It’s great to know our ethos has made a positive impact, that means so much to us. We’re also glad you found us through MSE’s special offer, and we can’t wait to hear what you think of the rest of your order as you try each product. Knowing you can already see yourself becoming a regular customer truly makes our day. Warm regards, Mikaela-Team grüum

Posted 1 day ago

“After sending a message to their instagram on Friday that my item did not arrive they replied in less than 10 minutes sending the package tracked and it came on the Monday tried it out straight away and found it verry nice the shower oil does completely hydrate your skin the calming spray smells verry nice and the clay mask was exactly what I hoped for thank you !”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for your lovely review! We’re really happy to hear our team were able to jump in quickly and get everything sorted for you and it’s great to know your package arrived safely and that you were able to try everything straight away. We’re delighted you’re enjoying the shower oil, and it’s wonderful to hear it’s leaving your skin fully hydrated. Thank you again for taking the time to share your experience! Warm regards, Mikaela - Team grüum

Posted 1 day ago

“Nice collection of items. The shower oil smells great, but comes out of the bottle rather quickly. The bamboo soap drainer works well, no more squishy soap!”

Helpful Report

Posted 1 day ago

Hi Roz, Thank you so much for your lovely review! We’re really glad to hear you’re enjoying your collection of items. It’s great to know the shower oil smells wonderful — and thank you for the note about it coming out a little quickly, we really appreciate feedback like this as it helps us improve. We’re also delighted that the bamboo soap drainer is doing its job and keeping your bars nice and dry — no more squishy soap indeed! Thanks again for taking the time to share your experience. Warm regards, Mikaela-Team grüum

Posted 1 day ago

“I really liked my products, they’re easy to use too!”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for the 5 stars! We are so pleased to hear you are enjoying your products, it means the world to us! Warm regards Mikaela-Team grüum

Posted 1 day ago

“Really happy with the product. I specifically liked the lavender butter bar as it melts when you shower, keeps you hydrated and lush! The roll on is also nice specially during night time as it promotes peaceful sleep, pillow mist does help as well with promoting sleep. Overall am happy with the product! Would recommend it.”

Helpful Report

Posted 1 day ago

“Excellent products would highly recommend”

Helpful Report

Posted 1 day ago

Hi Paola, Thank you so much for your kind feedback! We’re really glad you’re enjoying the products and appreciate the recommendation. Kind regards, Team Gruum

Posted 1 day ago

“I’ve tried a few different products now from Gruum and have been really impressed with all of them. One of the first things I tried was their spf face moisturiser and it was lovely hydrating but non greasy and a bonus with the added spf. I also love their hair density serum which I use the day before I wash my hair and I love their face spritz too. All of their products work well with my sensitive skin - it is refreshing to know they have cut out all the nasties and keep the formulas fo their products simple but very effective! I highly recommend Gruum”

Helpful Report

Posted 2 days ago

Hi Gemma, Thank you so much for your lovely review! We’re really glad you’re enjoying our products, especially the SPF moisturiser, hair serum and face spritz. It’s great to hear they work well with your sensitive skin. We really appreciate your recommendation! Kind regards, Gruum team

Posted 1 day ago

“I had the lip serum from Gru and it is really nice. I suffer with dry mouth so my lips get dry. This serum has helped keep my lips moisturised I normally use lip balm but this has proved a favourite with me. I recommend Gru all natural.”

Helpful Report

Posted 2 days ago

Hi Gilly, Thank you so much for your lovely review! We're really happy to hear the lip serum has been helping keep your lips moisturised, especially with dry mouth. It means a lot that it’s become a favourite for you. We truly appreciate your recommendation and your support for Gruum All Natural! Kind regards, Team Gruum

Posted 1 day ago

“Excellent product and service. The shampoo is so lovely, lathers up really well and a bar lasts ages, much longer than a bottle of shampoo. Haven't tried the conditioner yet as I've only just received it and tend to keep these products for going abroad as its easier than packing bottles which can only hold 100ml or buying at the airport and having to lug them around on a four hour train journey with three station changes.”

Helpful Report

Posted 2 days ago

Hi Teresa, Thank you so much for your wonderful review! We're delighted to hear you’re enjoying the shampoo — it’s great to know the lather and long-lasting bar are working well for you. We hope you’ll love the conditioner just as much when you try it. Really appreciate you choosing our products for your travels! Kind regards, Team Gruum

Posted 1 day ago

“The website is easy to navigate and ordering easy , with options to save money by subscribing to the product. On line you can see all the ingredients used and how they work , plus how to use it, so you can choose the right product to suit you. Delivery was quick and efficient”

Helpful Report

Posted 2 days ago

Hi Gillian, Thank you so much for sharing your experience. We're glad the website was easy to navigate, the subscription option helps you save, and that the ingredient info and usage guidance are useful. Great to hear the delivery was quick too! Kind regards, Team Gruum

Posted 1 day ago

“Bought the shampoo bar for after-swim showers. Daughter then told me that her bar had been disappointing. I found it was difficult to get a lather in hard water. Left hair feeling slightly greasy.”

Helpful Report

Posted 2 days ago

Hi there, Thanks for taking the time to share your experience. We’re sorry to hear the shampoo bar didn’t work well for you and that your daughter found it disappointing in hard water. If you’d like, we can help troubleshoot and suggest a couple of tips for easier lather in hard water, or discuss possible alternatives that might suit your hair better. Please reach out to us at support@gruum.com and we’ll be glad to assist. Kind regards, Gruum team

Posted 1 day ago

“Beautifully scented products without being too strong and harsh. Thoughtfully packaged, and the customer service is very good”

Helpful Report

Posted 2 days ago

Hi Gill, Thank you so much for your lovely review! We're delighted to hear you enjoyed the gentle scent, thoughtful packaging, and our customer service. We really appreciate your support! Kind regards, Team Gruum

Posted 1 day ago

“the ordering wae easy, the product very well packed and the delivery prompt. I love the hair product and have already recommended it to a couple of friends.”

Helpful Report

Posted 2 days ago

Hi Jill, Thanks so much for sharing your experience. We’re really glad the ordering was easy, the product was well packed, and the delivery prompt. It’s wonderful to hear you love the hair product and that you’ve recommended it to friends. Kind regards, Team Gruum

Posted 1 day ago

“Pleased with the product”

Helpful Report

Posted 2 days ago

“Still using some products my daughter bought for me. I have had great results with the hair serum to reduce inflammation around the base of hair line.”

Helpful Report

Posted 2 days ago

Hi Barbara, Thanks so much for sharing your experience. We’re really glad the hair serum is helping with inflammation around the hairline, and that you’re still getting good results from products your daughter picked for you. Kind regards, Team Gruum

Posted 1 day ago

“Great product,nice to use Highly recommended”

Helpful Report

Posted 2 days ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the product and finding it nice to use. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 1 day ago

“Super shaving kits; best razors & gels & oils for afterwards!”

Helpful Report

Posted 2 days ago

Hi Ruth, Thanks so much for your great feedback! We’re really glad you’re enjoying the shaving kits and the razors, gels, and oils. We appreciate your support! Kind regards, Team Gruum

Posted 1 day ago

“Love Gruum. Their products are good value and kind to the planet. Would recommend”

Helpful Report

Posted 2 days ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you love grüum and that you find our products great value and kind to the planet. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 1 day ago

“I was given for Christmas two bottles of Gruum facial oils and loved them! So much so I ordered them myself and found this straightforward and the order was quickly delivered. I shall be ordering again as the oils suit my skin and hydrate a face that's getting older!!!!”

Helpful Report

Posted 2 days ago

Hi Anne, Thank you so much for your lovely review. We’re really happy to know the Gruum facial oils suit your skin and that you had a smooth, quick delivery. We look forward to your next order! Kind regards, Team Gruum

Posted 1 day ago

Gruum is rated 4.7 based on 25,041 reviews