Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,029 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Donna Souter

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully scented products without being too strong and harsh. Thoughtfully packaged, and the customer service is very good”

Helpful Report

Posted 1 day ago

Hi Gill, Thank you so much for your lovely review! We're delighted to hear you enjoyed the gentle scent, thoughtful packaging, and our customer service. We really appreciate your support! Kind regards, Team Gruum

Posted 16 hours ago

“the ordering wae easy, the product very well packed and the delivery prompt. I love the hair product and have already recommended it to a couple of friends.”

Helpful Report

Posted 1 day ago

Hi Jill, Thanks so much for sharing your experience. We’re really glad the ordering was easy, the product was well packed, and the delivery prompt. It’s wonderful to hear you love the hair product and that you’ve recommended it to friends. Kind regards, Team Gruum

Posted 16 hours ago

“Pleased with the product”

Helpful Report

Posted 1 day ago

“Still using some products my daughter bought for me. I have had great results with the hair serum to reduce inflammation around the base of hair line.”

Helpful Report

Posted 1 day ago

Hi Barbara, Thanks so much for sharing your experience. We’re really glad the hair serum is helping with inflammation around the hairline, and that you’re still getting good results from products your daughter picked for you. Kind regards, Team Gruum

Posted 16 hours ago

“Great product,nice to use Highly recommended”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the product and finding it nice to use. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 12 hours ago

“Super shaving kits; best razors & gels & oils for afterwards!”

Helpful Report

Posted 1 day ago

Hi Ruth, Thanks so much for your great feedback! We’re really glad you’re enjoying the shaving kits and the razors, gels, and oils. We appreciate your support! Kind regards, Team Gruum

Posted 16 hours ago

“Love Gruum. Their products are good value and kind to the planet. Would recommend”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you love grüum and that you find our products great value and kind to the planet. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 12 hours ago

“I was given for Christmas two bottles of Gruum facial oils and loved them! So much so I ordered them myself and found this straightforward and the order was quickly delivered. I shall be ordering again as the oils suit my skin and hydrate a face that's getting older!!!!”

Helpful Report

Posted 1 day ago

Hi Anne, Thank you so much for your lovely review. We’re really happy to know the Gruum facial oils suit your skin and that you had a smooth, quick delivery. We look forward to your next order! Kind regards, Team Gruum

Posted 16 hours ago

“The products that I've received have been lovely and feel SAFE! The hair soap washing bar is great, lots of lather and so easy to use. The vitamin C serum for the face is really good, absorbs quickly and feels so good. Can't fault them at all.”

Helpful Report

Posted 1 day ago

Hi Elaine, Thank you so much for your wonderful review! We’re delighted to hear you’ve been enjoying your products and that they feel safe and lovely to use — that’s exactly what we aim for. It’s great to know our shampoo bar is working brilliantly for you with lots of lather and we’re so happy the serum is leaving your skin feeling good. Hearing that you can’t fault anything truly means the world to us. Warm regards, Mikaela - Team grüum

Posted 12 hours ago

“In been using Gruum for a while now and love all of their products. A little goes a long way, not tested On animals and made in the UK. You won’t be disappointed.”

Helpful Report

Posted 1 day ago

Hi Catherine, Thank you so much for your lovely review! We’re delighted to hear you’ve been using grüum for a while and loving all of our products. It’s wonderful to know you appreciate our commitment to being UK‑made and cruelty‑free. Your feedback truly means the world to us. Warm regards, Mikaela - Team grüum

Posted 12 hours ago

“Loved the lip oil especially the application it rolls on so nicely the rollerball in the bottle is the best so easy to use no messy fingers. Would use again definitely.”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for the lovely review. We’re thrilled you loved the lip oil and the rollerball application, great to hear it’s easy and mess-free. Kind regards, Team Gruum

Posted 16 hours ago

“Best shampoo I’ve ever used, bought loads as presents for family and friends”

Helpful Report

Posted 1 day ago

“Impressed with the moisturising product. Not too thick and adsorbs easily. Doesn't leave a greasy feeling afterwards.”

Helpful Report

Posted 1 day ago

“Excellent product, smells divine, love the logo design and glass bottles. Wish the company a successful future you deserve it.”

Helpful Report

Posted 1 day ago

Hi Lyn, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the product — especially the scent, the glass bottles, and our logo design. Your kind words and well‑wishes for our future truly mean the world to us. Warm regards, Mikaela-Team grüum

Posted 11 hours ago

“Really like the story behind your company and have bought quite a few items from you. What stops me buying more is some of the ingredients in your products which are not always as natural as I would like. I would like to buy as organic and natural as I can. I like the presentation and the idea behind being as sustainable as possible. Keep up the good work.”

Helpful Report

Posted 1 day ago

Hi Lorraine, Thank you for the kind words and for supporting Gruum. We hear you on wanting more organic and natural ingredients. We’re always looking to improve our formulations while keeping sustainability at the forefront, and your feedback helps shape future choices. Thanks for your feedback :) Kind regards, Team Gruum

Posted 16 hours ago

“Most of the products I have tried I would re-purchase regularly. I like the simplicity and sustainability of the brand ethos. The prices are very fair.”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for the wonderful review. We’re thrilled you’re enjoying Gruum’s simplicity and sustainability. If you ever need recommendations or have questions, we’re here to help. Kind regards, Team Gruum

Posted 18 hours ago

“Love the company, love the products. I'm very happy with my order and the service provided..”

Helpful Report

Posted 1 day ago

Hi Elisabeth, Thank you so much for the lovely review. We’re glad you’re happy with your order and the service. Your support really means a lot to us. Kind regards, Team Gruum

Posted 16 hours ago

“Fantastic response to a request made directly about a purchase but. . . Website is clunky and difficult to navigate with razors, not blades being impossible to access.”

Helpful Report

Posted 1 day ago

Hi Haydn, Thanks for your feedback. We’re glad you found the response helpful, and we’re sorry to hear the website is challenging to navigate and that razors are hard to access. We’ll pass this on to the team to look into improvements. If you’d like any help finding the right product or getting what you need, please feel free to contact us at support@gruum.com, and our team will be more than happy to assist. Kind regards, The grüum Team

Posted 18 hours ago

“Lovely products, beautifully presented. I find the harvekst hair density serum very soothing on my scalp and noticeable less hair loss.”

Helpful Report

Posted 1 day ago

Hi there, Thank you for the lovely review! We’re really glad you’re enjoying Gruum and that the Harvekst hair density serum is soothing and helps with hair loss. If you ever need recommendations or have questions, we’re here for you. Kind regards, Team Gruum

Posted 18 hours ago

“Their ethical products are made from sustainable materials which take care of our planet.”

Helpful Report

Posted 1 day ago

Hi there, Thank you so much for your lovely review! We truly appreciate you taking the time to share your kind words, and we’re really glad to hear you’ve had a positive experience with us. Warm regards, Mikaela-Team grüum

Posted 11 hours ago

Gruum is rated 4.7 based on 25,029 reviews