Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,762 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shampoo bar I bought is very good. I will quite likely buy it again. I don't want to buy candles or razors or other stuff I didn't even know existed. I just want to wash my hair. Thank you”

Helpful Report

Posted 11 hours ago

“Great products,competitive prices, delivery service good informed about delivery, packaging all recyclable really like this company's ethics towards excellent quality products and the environment.”

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Posted 16 hours ago

“I loved all the products I ordered such face serum, cream, skin oil hair serum and the best was the soap but shampoo I love it I always wanted a soap to be able to use as shampoo and gruum one is so good 😍 very happy with my products ♥️”

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Posted 19 hours ago

“Slightly pricey but incredible quality. The face wash bar is gentle but cleanses well and the shampoo bar smells incredible”

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Posted 19 hours ago

“Excellent products, fantastic service, a very easy to use website and super fast delivery. Could not ask for more from this company!”

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Posted 20 hours ago

“I bought 1 face soap and 1 face cream. I used the soap 1 time and decided to throw both in bin without even opening the face cream to try it. The soap was too bad to even bother to try the face cream. The soap make me feel like I wash my face with oil, grease, not with a soap. Skin feel sliming and gross on touch. Soap make no foam. Is that even a soap?! Waste of money. At least I tried 1 time. Now I know to never buy products from this company ever again. I would rather throw the money on the streets. Like this someone will find the money and use it. Is a better decision then buy Gruum products.”

Helpful Report

Posted 1 day ago

Hi Cosmin, Thank you for sharing your experience. Our face soap is designed to be gentle and nourishing, with a different texture and feel compared to traditional foaming soaps. Some people find it feels more moisturizing and soothing on the skin. We appreciate all feedback as it helps us continue to develop our products and provide the best experience for everyone. Best wishes, Andrea – team grüum

Posted 18 hours ago

“Been using Gruum products for a few years and have them to be of high quality and always as described. Packaging is eco friendly and delivery is efficient and speedy. I reusepackaging where I can, e.g. tins, but would like to reuse more.”

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Posted 1 day ago

“Beautiful products for self care and saving the planet. Well done Gruum for following your passion and making your products sustainable.”

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Posted 1 day ago

“I love my Gruum products. The face, under eye and lip oils are beautiful. I look forward to going to bed so I can use them! 😂they smell lovely and my skin feels so hydrated since using them. 🥰”

Helpful Report

Posted 1 day ago

“Received a complimentry set via a prize with mcdonalds promotion,a small neat pack that the wife found useful and would probably consider buying more products at some stage”

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Posted 1 day ago

“Products are exceptional, sustainable and affordable. Moreover they bring value for money, while boosting confidence as well. Keep it up grüum team.”

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Posted 1 day ago

“Love the products. Will be ordering More from here. Just a shame about the delivery time wish it was a bit quicker!”

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Posted 2 days ago

“I loved the hair and skin care the moisturiser smelled lovely however the shampoo and body wash bar smells a-bit masculine to me if anything I’d like if there was some more feminine fragrances like coconut or vanilla maybe?”

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Posted 2 days ago

Hi Elle, Thank you so much for your lovely feedback! We’re glad to hear you enjoyed the moisturiser and your hair and skincare routine overall. We appreciate your thoughts on the scents — everyone’s fragrance preferences are different, and we’re always exploring new options. You might enjoy our har Nourishing Shampoo Bar, which has a softer, more neutral scent that some of our customers find more “feminine” and gentle. You can check it out here: https://www.gruum.com/product/har-shampoo-bar-nourishing-50g/. Thanks again for sharing your thoughts! Best wishes, Andrea – team grüum

Posted 18 hours ago

“Perfect company always something new to try i will continue ordering, and their is almost anything to combat skin issues to candle smells, relaxing chill feelings.”

Helpful Report

Posted 2 days ago

“I tried the shampoo bar, conditioner bar and the facial cleanser bar; they smell beautiful and certainly work but they don't lather very well. The worst bit for me was two days after I first used the facial cleanser bar it had grown mould so I had to chuck it away.”

Helpful Report

Posted 2 days ago

Hi Alice, Thanks so much for your feedback — we’re really glad to hear you enjoyed the scents and found the products effective, though we’re so sorry to hear about the issue with your facial cleanser bar. That definitely shouldn’t happen. Our bars are made with natural ingredients and contain minimal preservatives, so we recommend storing them somewhere dry between uses to prevent moisture build-up. However, mould growth is very unusual — we’d love to look into this for you and make it right. If you could please get in touch with our support team at support@gruum.com, we’ll be happy to help. Thank you again for taking the time to share your experience. Best wishes, Andrea – team grüum

Posted 18 hours ago

“Not a heavy skincare guy but not he happiest about getting my liquid soap swapped for a bar eithout me getting a choice so mabye just give people a heads up in advance.”

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Posted 2 days ago

“Brilliant delivery and quality produce!”

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Posted 2 days ago

“I ordered the läpp Lip Conditioner - Cranberry, öga Under Eye Treatment and eira Nourishing Face Oil and was pleasantly surprised. This is the first time I have ordered from grüum and it was easy to navigate their website and I recieved the products promptly. Furthermore, the products are truly great and I'm enjoying using them daily. I will certainly be ordering again, thank you!”

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Posted 2 days ago

“I love the products from this site so much I bought more,reasonable prices and good delivery,never dissapointed in my orders.Thankyou so much.”

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Posted 2 days ago

“I recently purchased a few products from Grüum, the Hair Density Serum, Facial Clay Mask, and some relaxing products including the Sleep Mist, Melting Sleep Butter, and the Pulse Point Roller Ball. The serum leaves my scalp feeling soft and not greasy, although I’ve only used it a couple of times so it’s too early to see results. The Facial Clay Mask leaves my skin feeling beautifully soft and refreshed. The relaxing range is wonderful, I love the natural scents, especially the Melting Sleep Butter, which is my favourite. I usually have trouble sleeping, but using these products really helps me unwind and drift off more easily. Overall, I’m really happy with these natural, high-quality products and would definitely recommend Grüum!”

Helpful Report

Posted 3 days ago

Gruum is rated 4.7 based on 23,762 reviews