Gruum Reviews

Name: Gruum
Rating: 4.70

4.7 Rating 19,015 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 19,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and so quick with orders.”

Helpful Report

Posted 22 minutes ago

“I recently had an issue with my grüum order, where the lugna Calming Spray arrived faulty and the hydrat Moisture Massage Bar was missing. Despite this, I’m giving grüum five stars for their outstanding customer service and fantastic products. Their team responded promptly, apologized sincerely, and arranged for replacements to be sent via tracked service, ensuring everything arrived quickly. The lugna Calming Spray is incredibly soothing, with its calming blend of natural ingredients, and the hydrat Moisture Massage Bar leaves my skin hydrated and refreshed. grüum turned a minor hiccup into a great experience, and I highly recommend their products and service!”

Helpful Report

Posted 26 minutes ago

“We got some fun products, for personal use and around the home.”

Helpful Report

Posted 1 hour ago

“Nice products and reasonably priced. The lavendar face wash and face balm are amazing! My suggestion for improvement would be the quality of some of the packaging as I understand it is eco friendly however some products feel a bit flimsy to use. For example im struggling to use my the room frangrance spray as the pump doesnt work that well and makes the bottle crease up as is thin. Overall though highly recommend.”

Helpful Report

Posted 2 hours ago

“Of all the things I loved about this brand, what I loved most was how they handled my complaint about my missing package. They apologised and immediately ordered for the redelivery of the exact package I ordered and the delivery was fast and furious 🤭. It made me feel so happy. The products itself are so soothing to the skin. I loved the facial bar soap and the bar creams they are very good and smells amazing 😍. Will definitely be ordering more products in due time. I'm now a gruum fan!”

Helpful Report

Posted 2 hours ago

“Amazing products. Love the smells and the spray mist is handy when it’s hot weather. Highly recommended”

Helpful Report

Posted 3 hours ago

“I have enjoyed using the products which smell nice and come in really handy packaging.”

Helpful Report

Posted 3 hours ago

“Fantastic products - love all of them, especially the the face wash and serum, leaves my skin smooth and feels hydrated. The lip serum is awesome, applied overnight and they feel rejuvinated by morning. The packaging is all recycled materials which I love and all products are cruely free. Will defo be back for more :)”

Helpful Report

Posted 3 hours ago

“I didn't receive everything that I ordered. Now granted I got a voucher for a skin care package. I was supposed to receive 4 items but only got sent one thing. Truthfully, I haven't tried the one product that I got because of the other missing items.”

Helpful Report

Posted 3 hours ago

“I just love Gruum products. It all started when I was looking for a shampoo and conditioner to help my Granddaughter who was having problems with her hair. I now have lots of products which are great. I highly recommend Gruum!”

Helpful Report

Posted 4 hours ago

“Efficient, effective, easy to use. Great packaging and suitable for travel or gifting”

Helpful Report

Posted 4 hours ago

“Hi, the products are ok..I use 2 of your products..the day and night cream and the vitamin C serum.”

Helpful Report

Posted 6 hours ago

“Make a rose hip oil and caster oil mix.”

Helpful Report

Posted 17 hours ago

“Great quality products, reasonably priced compared to other ethical brands”

Helpful Report

Posted 17 hours ago

“Was all good enjoy trying the products”

Helpful Report

Posted 20 hours ago

“Gruum is an excellent product & I love using them & I have recommended to my friends & family . Thank you Gruum . Keep up the great work !!”

Helpful Report

Posted 20 hours ago

“Bought some smaller testers (calming spray, facial gel and face wash) on offer and will definitely buy the full sizes products! Great products which leave my skin feeling soft, more glowing and looking more healthier! They smell great too! :)”

Helpful Report

Posted 21 hours ago

“All natural products that feel great on the skin, smell amazing, far better than other brands. Using the website was easy and service was fairly quick.”

Helpful Report

Posted 22 hours ago

“Easy to order, promptly delivered, lovely easy to use simply packaged items which smell delicious and do their job well.”

Helpful Report

Posted 23 hours ago

“excellent products and really quick customer service when i asked where my order was when it was taking longer than expected”

Helpful Report

Posted 1 day ago

Gruum is rated 4.7 based on 19,015 reviews