Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,216 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love that grüum provides plastic free products that allow us to help the environment by producing less waste as well as the amazing ingredients and scents they provide.”

Helpful Report

Posted 16 hours ago

“I find it very easy to order and delivery had always been as stated. The product are brilliant and easy to use. My best bit is them not taking up much room in case when travelling and no worries about anything leaking. All the sun products have a lovely smell (and it's not coconut lol). I use the moisturising bar daily and love it. Last for ages but will be ordering again.”

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Posted 21 hours ago

“Bought these as a stocking filler for my son in law. He works away so he loves the travel size items A little bit of luxury and smells good too”

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Posted 22 hours ago

“I had the home fragrances box as advertised on the Martin Lewis newsletter. The candles smelt nice - although slightly too strong for my taste. The Plum and Tonka room spray is fantastic tho - the smell really last well and I would def buy again.”

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Posted 22 hours ago

“Love these skincare and hair bars!”

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Posted 22 hours ago

“Absolutely love the products I have bought from gruum xx definitely a must.”

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Posted 23 hours ago

“Great delivery Lovely smell Some for Christmas presents”

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Posted 1 day ago

“Love the products recommended and quality at a great price.”

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Posted 1 day ago

“Love this company. Lovely items, kind to people and the planet and fantastic customer service. Will definitely be ordering more!”

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Posted 1 day ago

“Lovely stuff from gruum. Never had any problems with my orders. They have some really good offers too.”

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Posted 1 day ago

“I have been trying out different Gruum products for a couple years now and with every new product I try, I am delighted! Hair care, face care and most recently the child range. The products are simple and effective. Thank you! Recommend to all my friends.”

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Posted 2 days ago

“I’m sure it would have been great but my orders 3 of them all postage paid never turned up. Great job”

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Posted 2 days ago

Hi Jamie, Thank you for your feedback. We’re very sorry to hear your orders didn’t arrive as expected. We’ve reached out to you privately to help resolve this and appreciate your patience. Warm regards, Andrea – team grüum

Posted 16 hours ago

“Absolutely love these products. Face wash and soaps are amazing. Will defo be ordering again”

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Posted 2 days ago

“I was very pleased with my purchase from Gruum. It was the first order and I will definitely buy again.”

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Posted 2 days ago

“Love these products. So far I’ve tried everything from shampoo to reed diffusers and I’ve not been disappointed yet. I love their use of essential oils. Delivery has been super fast too and the lack of plastic waste is also a big bonus”

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Posted 2 days ago

“I love the self care kits and the amazing price”

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Posted 2 days ago

“Grüum is an exceptional company. I have used their products over a number of years and I love them. They are reasonably priced, natural and feel great. I also rate the whole company’s ethos. I recently had a reason to highlight an issue with the customer services team. They went beyond being supportive and addressed my concerns in a detailed email and very quickly resolved my concerns. The email was so well written, something that doesn’t seem to happen much these days. I think many companies could learn a lot from how grüum operate. I can’t recommend them highly enough.”

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Posted 2 days ago

“Great products all natural couldn't recommend enough..the Calming/Sleep pulse point roller and relaxing Lavender Spray really do work ...used by all the family.”

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Posted 2 days ago

“Ordered the relaxation set. Dissolved the skin melting sleep butter in the tub and was not expecting what happend next. When they said it was skin melting they weren't joking. Submerged myself in the bath and the solution was very harsh. The smell wasn't great at all. Was expecting a nice mellow lavender. Don't buy just use essential oils in the bath instead.”

Helpful Report

Posted 3 days ago

Hi there, Thank you for sharing your experience. We appreciate you letting us know how the relaxation set worked for you. The skin-melting sleep butter is designed to deeply nourish, and we understand that everyone experiences scents differently. We’ll pass your comments on to our product team. If you’d like to discuss this further, please feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 16 hours ago

“I have always been concerned about personal hygiene products, for many reasons, environmental, sustainability, health etc. I tried quite before Grüum, but it just ticked all the boxes for me, it just works, lathers well, smells great and provides me with many choices/variations. I use grüum all the time because it gives me pleasure knowing I am not damaging the environment in any way. Unlike many of the processed items purchased in the supermarkets...”

Helpful Report

Posted 3 days ago

Gruum is rated 4.7 based on 24,216 reviews