Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,079 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 21st November 2025

309

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried one of grumps taster sets with a little roll on perfume, face oil and lip oil. I found the packaging very thougtful (all recyclable) and the perfume was nice. I did not like the lip oil much but I think that's just me. I probably buy the perfume roll-on again.”

Helpful Report

Posted 10 hours ago

“The ordering process was easy, not something i would have normally tried but got a promotional code and though i would give it a try. the delivery was speedy. the products i recieved where nice not to fregrent, easy to use and and nice on my skin that is combination skin that can change daily but these products dont irritate it or make it to greesy. will be purchasing again when i run out. My only negative is that the packaging the soap bars come in once you use the soap a few times the boxes become become soggy and start to fall appart, need to bet a soap box for storage other than that great products.”

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Posted 12 hours ago

“Great quality products especially the face oils love!”

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Posted 13 hours ago

“Especially enjoy their facial serum and face oil.”

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Posted 13 hours ago

“A lovely way to treat yourself and others with products that are good for the planet and me. My parcel arrived promptly and in good condition. Very satisfied.”

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Posted 13 hours ago

“I really liked my box that I got, I especially loved the Face Nourishing Oil. The Calming Spray, the Body Butter I wasn’t the biggest fan of.”

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Posted 15 hours ago

“I haven't yet received the order even though it was ordered on 19th October!”

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Posted 16 hours ago

Hi Patricia, Thank you for letting us know. I’m very sorry to hear that your order didn’t arrive. We’ve contacted you privately to resolve this and ensure your items reach you as soon as possible. Warm regards, Andrea – team grüum

Posted 12 hours ago

“Thank you 😊”

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Posted 19 hours ago

“Gruum is really good and also smells absolutely amazing! I definitely recommend!”

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Posted 1 day ago

“Fast delivery, items came packaged well and in perfect condition. I love these products they absorb well into my skin without leaving a sticky residue. Thankyou.”

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Posted 1 day ago

“First time ordering from Gruum 🙂 and I’m very happy. I ordered lip conditioners 2 caramel Lip conditioners and one Cranberry. also an under Eye treatment with a little rollerball applicator. Great prices & products”

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Posted 1 day ago

“Lovely products, fast delivery though the packaging did get crushed, no damage within. Like their stuff x”

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Posted 1 day ago

“Great quality products, i love the whole idea behind their brand.”

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Posted 1 day ago

“Can't write a review when I didn't get sent this”

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Posted 1 day ago

Hi Aj, Thank you for letting us know. I’m very sorry to hear that your order didn’t arrive. We’ve contacted you privately to resolve this and ensure your items reach you as soon as possible. Warm regards, Andrea – team grüum

Posted 19 hours ago

“I first discovered this brand after winning a few products through McDonald’s, and I’m so glad I did. The face oil, calming spray, and sleep butter completely won me over, so I decided to purchase other products. This time, I went for two of the Glow Getter sets, and I absolutely love every product in it—plus the price was fantastic. My only minor complaint is that shipping took a bit longer than expected, but the quality of the products makes it worth the wait.”

Helpful Report

Posted 1 day ago

“Great products at good prices, It would be nice to have a bigger range of soaps, and bath products though.”

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Posted 1 day ago

“Great products very excellent quality and good for the environment”

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Posted 1 day ago

“Always excellent and innovative products delivered promptly.i have found the website easy to use and have also taken advantage of the free products promotions which are frequently available.”

Gruum 5 star review on 23rd November 2025

Helpful Report

Posted 1 day ago

“Lovely products and great ethics and customer service. More bigger packs please or refills - eg serums and oils. Please remove MIZ from your shampoo bars as I’m allergic”

Helpful Report

Posted 1 day ago

“Very disappointed with the pack when it arrived ..items are so much smaller than I was expecting , packaging really uninspiring. It would be unfair of me to comment on the actual products because to be honest I haven’t even bothered to try them .”

Helpful Report

Posted 1 day ago

Hi Kaye, Thank you for sharing your feedback — we really appreciate it. Our products are made with natural, concentrated ingredients, so although they’re smaller in size, they’re designed to last longer than their appearance might suggest. Packaging and presentation are always areas we look to improve, and your comments have been passed on to our team. Warm regards, Andrea – team grüum

Posted 19 hours ago

Gruum is rated 4.7 based on 24,079 reviews