Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,223 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order game quickly and was well packed. I was particularly impressed with the patchouli wash bar and body scrubber bag that it came with. I can't usually use soap on my body as my skin is sensitive but this was really nice and smelled lovely”

Helpful Report

Posted 1 hour ago

“Excellent products wide range good value. A small nidle tighten up on delivery.”

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Posted 1 hour ago

“First time of using gruum! Delighted with products and customer service! Thank you”

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Posted 2 hours ago

“Love the ethics and the products are lovely, if a little on the small side. They have nice scents that last. I have eczema and so far they have not produced a reaction so I am happy. As with the Body Shop prices are higher than the high street and delivery cost means better to order in bulk and stock up.”

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Posted 2 hours ago

“This is my 3rd order from Gruum, can't fault them enough. The latest order was the advent calendar, what an amazing idea. Everyday is a great surprise. Each product us a full size and as per usual, absolutely brilliant. Will definitely be buying again. Thank you Gruum”

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Posted 2 hours ago

“Great products and fabulous scents. Love the re-useable candle tin.”

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Posted 2 hours ago

“Used hair shampoo and conditioner for a couple of years now , absolutely superb .”

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Posted 5 hours ago

“I love that grüum provides plastic free products that allow us to help the environment by producing less waste as well as the amazing ingredients and scents they provide.”

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Posted 1 day ago

“I find it very easy to order and delivery had always been as stated. The product are brilliant and easy to use. My best bit is them not taking up much room in case when travelling and no worries about anything leaking. All the sun products have a lovely smell (and it's not coconut lol). I use the moisturising bar daily and love it. Last for ages but will be ordering again.”

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Posted 2 days ago

“Bought these as a stocking filler for my son in law. He works away so he loves the travel size items A little bit of luxury and smells good too”

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Posted 2 days ago

“I had the home fragrances box as advertised on the Martin Lewis newsletter. The candles smelt nice - although slightly too strong for my taste. The Plum and Tonka room spray is fantastic tho - the smell really last well and I would def buy again.”

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Posted 2 days ago

“Love these skincare and hair bars!”

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Posted 2 days ago

“Absolutely love the products I have bought from gruum xx definitely a must.”

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Posted 2 days ago

“Great delivery Lovely smell Some for Christmas presents”

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Posted 2 days ago

“Love the products recommended and quality at a great price.”

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Posted 2 days ago

“Love this company. Lovely items, kind to people and the planet and fantastic customer service. Will definitely be ordering more!”

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Posted 2 days ago

“Lovely stuff from gruum. Never had any problems with my orders. They have some really good offers too.”

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Posted 3 days ago

“I have been trying out different Gruum products for a couple years now and with every new product I try, I am delighted! Hair care, face care and most recently the child range. The products are simple and effective. Thank you! Recommend to all my friends.”

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Posted 3 days ago

“I’m sure it would have been great but my orders 3 of them all postage paid never turned up. Great job”

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Posted 3 days ago

Hi Jamie, Thank you for your feedback. We’re very sorry to hear your orders didn’t arrive as expected. We’ve reached out to you privately to help resolve this and appreciate your patience. Warm regards, Andrea – team grüum

Posted 1 day ago

“Absolutely love these products. Face wash and soaps are amazing. Will defo be ordering again”

Helpful Report

Posted 3 days ago

Gruum is rated 4.7 based on 24,223 reviews