Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,774 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve just tried the (G-R-U-U-M'S) Conditioning Hair Mask and wow… I’m genuinely impressed. This mask is SO hydrating and deeply conditioning. The texture is perfect, it applies effortlessly and the spreadability is amazing, so a little goes a long way. It melts straight into the hair and you can literally feel it penetrating and softening instantly. After rinsing, my hair felt silky, soft, and really nourished, not heavy or greasy at all. The best part is how easy it made my hair to manage, it was so smooth and easy to comb through, like it instantly improved the softness and slip. And can we talk about the scent? 😍 The fragrance is rich, strong and luxurious, it smells so good and it actually lasts in the hair, giving that fresh, salon feel. Honestly, this is one of the best conditioning masks I’ve tried in a long time. If your hair needs moisture, softness, shine… this is definitely worth it. I'm definitely buying this again 💛✨”

Helpful Report

Posted 15 hours ago

Hi Rebecca, Wow — thank you so much for such an incredible review! This absolutely made our day. We’re thrilled to hear the Conditioning Hair Mask hit all the marks for you, that’s exactly what we hoped it would deliver! Hearing that your hair felt nourished without being weighed down is amazing, and we love that the manageability and softness were instant for you. And yes, the scent! 😍 We’re so happy you’re loving that luxurious fragrance — the team will be over the moon to hear this. Thank you for taking the time to write such a thoughtful and detailed review — it genuinely helps others understand what the product can do. – team grüum

Posted 13 hours ago

“Really good products”

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Posted 1 day ago

Thank you - we appreciate your feedback!

Posted 1 day ago

“Fantastic products, fantastic service, in short a fantastic company! Combination of natural products and affordable prices is already good, but the most important thing is the effectiveness of the products. My husband swears by the charcoal soap and my own favourites are the relaing pulse point roller ball and the Lugna calming spray. We also love the shampoo and soap bars for travelling. Quite simply 5 stars all round.”

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Posted 1 day ago

Thank you so much for your wonderful review! We’re thrilled to hear you and your husband are enjoying our products, your support and kind words mean the world to us.

Posted 1 day ago

“Received my first order of products and pleased with speed of delivery, packaging. So far I have used the face wash and really pleased with it. Now looking at other products and impressed with the variety available.”

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Posted 1 day ago

So glad your order arrived quickly and that you’re loving the face wash! Excited for you to explore the rest of the range, there’s lots to try!

Posted 1 day ago

“Excellent products across the range. Gruum is now my preferred supplier. Very easy to order on line.”

Helpful Report

Posted 1 day ago

Thank you so much for your kind words! We’re thrilled to hear grüum is now your go-to and that you find ordering easy.

Posted 1 day ago

“Great products for my sensitive seventy four year old skin. Great eco friendly packaging, affordable and fast despatch. Can't think of any way you could improve other than not charging for the products, hang on, that's exactly what you do. Well done!”

Helpful Report

Posted 1 day ago

Thank you so much for your lovely feedback! We’re thrilled to hear our products are working well for your skin and that you appreciate the eco-friendly packaging and fast dispatch!

Posted 1 day ago

“Great philosophy! Grumman provides a mini version of their products to see whether you like them or whether they suit your skin. Well done Gruum!”

Helpful Report

Posted 1 day ago

Love that you’re vibing with our philosophy! 🙌 grüum versions for the win, try, test, and find your faves. Thanks for the shoutout! 💚✨

Posted 1 day ago

“Amazing products and wonderful value. I've ordered a few times now with no issues.”

Helpful Report

Posted 2 days ago

So happy to hear you’re loving the products and the value! 😍 Thanks for being such a loyal customer, can’t wait for you to try more! 💚✨

Posted 1 day ago

“Love all these products. Great scent, gentle on the skin and love the packaging they make great gifts for men and women.”

Helpful Report

Posted 2 days ago

Thanks so much! 💚 We love hearing our products are hitting the right notes, perfect for treating yourself or someone special! 🌿✨

Posted 1 day ago

“I got sleep related products. Ordering was easy as far as I remember . I can honesty not tell whether they have improved my ability to get to sleep or stay asleep. But always worth a try. I do feel that if a company Gruum has to tell us how to pronounce its name, then it hasn't got things quite right there.”

Helpful Report

Posted 2 days ago

Thanks for your feedback! 💚 Just to clarify, grüum is pronounced /gr-oo-m/, like “groom” with a double “o” sound. We’re glad you gave the sleep products a try, and hope you continue to find what works best for you! 🌿✨

Posted 1 day ago

“I used the Grüum site to order some sleep spray and soap. The site was very easy to navigate, and the items arrived quickly and in perfect condition. Both products have been really helpful in improving my quality of sleep.”

Helpful Report

Posted 2 days ago

So lovely to hear! 💚 We’re thrilled the sleep spray and soap are making a difference for you, and that your order arrived smoothly. 🌙✨

Posted 1 day ago

“I’ve tried lots of Gruum products and been delighted with everything, from shampoo soap and conditioner, room fresheners and candles to soap dish and toothpaste tablets. Everything has been excellent. Right now I’m using the hair restorer and hope it is as successful as other products.”

Helpful Report

Posted 2 days ago

Wow, thank you so much! 💚 We’re thrilled you’ve enjoyed so many of our products. Fingers crossed the hair restorer lives up to your expectations too, we hope it becomes another favourite! 🌿✨

Posted 1 day ago

“Lovely products, fast delivery, well packaged. I especially like the roll-on perfumes and the pillow spray, although the pillow spray is a bit messy/leaky when sprayed. Also, the 'plastic' packaging of the pillow spray and the daily moisturisor is very bland visually, whilst the glass roll-on perfumes are very pretty.,it shouldnt matter, I know, but it all adds to the pleasure for the user. I am using the hair serum which is pleasant and not oily. Its too soon to assess yet.”

Helpful Report

Posted 2 days ago

Thank you so much for your thoughtful feedback! 💚 We’re glad you’re enjoying the roll-ons and hair serum. We really appreciate your notes on the pillow spray and packaging, it’s always helpful to hear how small details can enhance the experience, and we’ll keep this in mind as we continue improving our products. 🌿✨

Posted 1 day ago

“Love everything I have tried from Gruum... excellent for travel, I take them everytime. I have now had 2 advent calendars and would buy again. Thankyou Gruum.”

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Posted 2 days ago

“The products are good quality and well priced”

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Posted 2 days ago

“These products are really nice to use and the Gruum website is easy to navigate and to buy from.”

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Posted 2 days ago

“Really good products & great customer service”

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Posted 2 days ago

“Great products. Lovely quality. Great to travel with.”

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Posted 2 days ago

“Loved the product's especially the shower gel left my skin lovely and soft and nourished.”

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Posted 2 days ago

“Love these products smell divine and handy for taking on breaks”

Helpful Report

Posted 2 days ago

Gruum is rated 4.7 based on 24,774 reviews