Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,774 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

Gruum 5 star review on 4th December 2025

312

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products no faults yet. Hope you keep your ethos and small company touches even should you expand. Love the scents as well. Love how my hands smell and so natural as well.”

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Posted 2 days ago

So lovely to hear you’re enjoying everything! 💚 We’ll always stick to our ethos and those small touches, no matter how much we grow. And yes, those natural scents are everything! 🌿✨

Posted 1 day ago

“General review , I have ordered several items from grumm, my favourites are the hair oil ,sleep spray and lip treatment. They Have quick delivery and good prices with deals .”

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Posted 2 days ago

Thanks so much for sharing! 💚 We’re thrilled to hear you’ve found some favourites and are enjoying the speedy delivery and deals. 🌿✨

Posted 1 day ago

“Nice products.I bought set which included calm spray,face charcoal mask and bath oil. I like spray, smell is nice,but in my view it was too light,I prefer more intensive. Charcoal mask-I liked,that I can use it only small pieces but it's enough. Good moisturiser. Defined recommend.”

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Posted 4 days ago

Hi there, Thanks for taking the time to share your thoughts. We're really pleased you’re enjoying the products overall, and we hope to keep impressing you! Warm regards Team grüum

Posted 4 days ago

“I am always very happy with the products I receive. When I did my last order I could not find shampoo and conditioner for coloured hair. Which I like so had to order a different product. Service and delivery is always good.”

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Posted 1 week ago

Hi Sandra, Thank you for your feedback! We’re so pleased to hear you’re always happy with your orders and that our service and delivery meet your expectations. We appreciate your note about the coloured hair shampoo and conditioner — we’ll keep that in mind for future updates to our range. Warm regards, Andrea – team grüum

Posted 1 week ago

“Great range of products, easy to order, neat packaging and efficient delivery”

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Posted 1 week ago

Hi, Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying our range of products and that the ordering process, packaging, and delivery have all met your expectations. Warm regards, Andrea – team grüum

Posted 1 week ago

“Why don’t you supply shampoo shower gel shaving gel etc in containers you can take abroad Ona plane?”

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Posted 1 week ago

Hi John, Thank you for your question! We completely understand the convenience of travel‑friendly sizes. We really appreciate the suggestion — it’s something we’ll keep in mind as we explore more sustainable and portable options in the future. Warm regards, Andrea – team grüum

Posted 1 week ago

“Some great products and offers, maybe consider customers creating their own bundles when on offer”

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Posted 1 week ago

Hi David, Thank you for your feedback! We’re so pleased to hear you’re enjoying our products and offers. That’s a brilliant idea about creating your own bundles — we really appreciate suggestions like this as they help us improve and make the experience even better for our customers. Warm regards, Andrea – team grüum

Posted 1 week ago

“The air freshener smells absolute amazing and a little goes a long way. Not sure about the lipgloss as it leaves my lips dry in less than an hour.”

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Posted 1 week ago

Hi, Thanks so much for sharing your thoughts! We’re really pleased to hear you’re enjoying the air freshener and that a little goes such a long way ✨ We appreciate you also taking the time to mention your experience with the lip gloss. Everyone’s lips are different, and feedback like this is really helpful for our team as we continue to review and improve our products. Warm regards, Andrea – team grüum

Posted 1 week ago

“I love the products just the bath oil had leaked a bit on the package”

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Posted 1 week ago

Hi Amelia, Thanks for taking your time to leave a review. We are sorry to hear that your order leaked. This is not the experience we want for our customers. Please reach out to us at support@gruum.com and we would be happy to replace the damaged item. Warm regards Team grüum

Posted 1 week ago

“I really like some products and I have been using them for nearly 2 years. Shampoos are sustainable and are much better than the liquid ones, body dry oils have nice texture and absorb well. Foot scrub is a treasure as well as foot cream. The hair mask which I tried for the first time smell nice and does the job by leaving hair nourished. The improvement I wild suggest is updating the app, since the items added to the basket disappear if i leave the app and want to complete the order later. Also, it would be nice to be able to be always logged in or at least save the password.”

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Posted 3 weeks ago

“I love the shampoo bars I think they are amazing! Trying out the hair conditioner mask now and although that is good, I used the bamboo comb to comb it through and it broke on its first use which was a bit annoying”

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Posted 3 weeks ago

“I hope you are all well . I want to let you know, hope you are all well in coming future. I am surprises your this division. Anyway keep in tochue.”

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Posted 4 weeks ago

“So far so good. As a middle aged man I'm new to skincare products but now staving off the visible aging as much as possible. Saw this offer and thought it worth trying your products which could be making a difference along with some healthy lifestyle behaviours (getting quite a few random people compliment me on looking younger than I am). Initially I had to prompt delivery as it had been over a week since ordering with no dispatch email received but now that I understand this is a small business (and it was around Christmas) it's not a problem. Would recommend giving these guys a try.”

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Posted 1 month ago

“Great oil for keeping lift soft”

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Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Really impressed with my grüum order. The whole process was quick and easy, and the products feel high‑quality and thoughtfully made. Love the focus on sustainability too. Excited to keep using them!”

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Posted 1 month ago

“Nice quality”

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Posted 1 month ago

“Quick delivery, carbon friendly packaging,ideal sizes for holiday travel.”

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Posted 1 month ago

“I've enjoyed all products I've used from Gruum. However, there are so many special offers coming on a daily basis, that it's overwhelming. I suggest the way this company works is more geared to younger people. I'm in my 70s. Pretty current with online ordering and have an interest in 'lotions ad potion' products but I get the feeling that they don't want older customers:( They ask your opinion on their products but don't reply. 6 months ago I would have given a far higher rating Heigh ho.”

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Posted 1 month ago

“Ordered the starter kit with glass bottle, 3scents and the cloth, loved the bottle, loved only 1of the scents but fell in love with the cloth, best cloth I've ever used, I would order so many cloths and a few more bottles if only they could be brought separately”

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Posted 1 month ago

“I love the products and have bought a variety of items. My favourite has been the deodourant, it works extremely well, smells fresh and clean and is designed so that you can get it out the packaging. I once bought a similar item from another retailer and it got stuck in the tube and didn't really work well at all so I couldn't use it up where as the design by Gruum eliminates this issue and works a treat. The face wash is brilliant too as it looks after my skin. However; whilst the hair soap bars work really well and make my hair less frizzy and soft I miss my hair smelling of beutiful floral scents so I look forward to any new scented versions you may bring out in future.”

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Posted 1 month ago

Gruum is rated 4.7 based on 24,774 reviews