Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,828 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grüum is not pronounced groom, the umlaut turns this into a two-syllable word, it's effectively groo-um. But I do like the branding, and I am just pedantic. The products are great quality. The um is important, because I'm generally unsure of grooming products, but Grüum is all that I use.”

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Posted 1 month ago

Hi there, Thank you so much for your 5 star review, you've made our day! Ana grüum Team

Posted 1 month ago

“You run an excellent company. Always love our products and the offers that you run. Thank you”

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Posted 1 month ago

“I’ve been really impressed with Gruum’s products, but I especially loved their diffusers. The scents are lovely without being overpowering, so I ended up ordering several more for different rooms. Great quality, good value, and I’ll definitely be buying again.”

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Posted 1 month ago

Hi there, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“Excellent products and services from start to finish. I have ordered a variety of products, from face serum to after-sun oil, deodorants, hand cream, and bars, and I have loved every single one. I am currently using the facial serum and prickly pear oil for my skincare routine, and my skin feels fabulous. The roll-on perfume is always in my handbag, and using it to refresh at different points during the day makes me feel fresh and feminine. I highly recommend GRUUM.”

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Posted 1 month ago

Hi there, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“Very easy to use order. Delivery was quick. However I was very disappointed to have been sent conditioner instead of the shampoo bar, which was the main reason for buying the pack. I tried to contact Gruum, but gave up as every link sent me to somewhere else.”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for taking the time to leave a review. We're pleased to hear that you found the ordering process easy and that your delivery arrived quickly. We're also sorry to hear that you had difficulty getting in touch with us. We'd really like the opportunity to put this right for you. Please could you contact our Customer Support team at support@gruum.com with your order number and details of the item received, and we'll be happy to investigate this as soon as possible. Thank you again for bringing this to our attention, and we hope we can resolve this for you 🧡 Kind regards, Team grüum

Posted 1 month ago

“Not received my order”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for getting in touch. We have contacted you via the email address linked to your order to let you know that, according to the delivery information available to us, your order has been marked as delivered. If you are still unable to locate your parcel, please reply to our email and we’ll be happy to look into this further for you. Thank you for your patience, and we look forward to helping resolve this. Kind regards, Team grüum

Posted 1 month ago

“All the products I have either bought or used have been impecably sourced and do what they say the will. Excellent use of natural ingredients ; fantastic scents. I just love 'em. x”

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Posted 1 month ago

Hi Ms Eyres, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“I love the product i have used so far, they smell beautiful and the mosturiser is smooth and rubs so well”

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Posted 1 month ago

Hi Diane, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“Really good products at good value prices. I have purchased several times including repeat items. Downside is lack of follow up to my on line concern regarding a missing/lost/stolen delivery - I as the customer don't organise the delivery but the onus seemed to be all on me to track/trace my order. Still have no idea what happened to it - really put out that I never found out what my mystery gift was!”

Helpful Report

Posted 1 month ago

Hi John, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoy our products and that you've continued to purchase from us. It's wonderful to know that you've found our products to be good value and have returned for repeat items. We're really sorry to hear about the issues you experienced with your missing delivery. We'd really like the opportunity to look into what happened and help resolve this for you, including finding out more about the missing order and the mystery gift. Please contact our Customer Support team at support@gruum.com with your order details, and we'll be happy to investigate further. Thank you again for your continued support and for sharing your honest feedback. We truly appreciate it 🧡 Kind regards, Team grüum

Posted 1 month ago

“Impossible to rate and item never delivered - tried contacting but only got a chat bot that 'said' I had to contact carriers which proved impossible. Shame as I really rate Grim products.”

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Posted 1 month ago

“Have been using gruum hair &skin products for along time now,great selection all excellent, easy site to order from and prompt delivery service.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“Loved the packaging for this set I love that the fragrances match the month, I have only used July so far and it’s so easy to apply and just the right amount is rolled on. The fragrance is so summery and fresh the citrusy orange scents really shine, it lasts a fair amount of time but I do have to reapply a few times through the day. I haven’t tried the others yet but will do reviews for those when I do, great product”

Helpful Report

Posted 1 month ago

Hi Tara, Thank you for the lovely review! We're so pleased you're enjoying the collection and the idea behind the monthly fragrances. It’s wonderful to hear July has got off to such a great start, and we love that you've taken the time to share your thoughts. We hope you have just as much fun discovering the rest of the scents! Warm regards, Mikaela Team grüum

Posted 1 month ago

“Great products”

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Posted 1 month ago

Hi, Thank you for your support! We're so pleased you're enjoying the range, and it means a lot that you took the time to leave us a review. Warm regards, Mikaela Team grüum

Posted 1 month ago

“I use the melting cleansing balm and love it. After use my face feels clean and moisturised and the smell is lovely.”

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Posted 1 month ago

Hi there, Thank you for the lovely review! We're so pleased to hear you're enjoying the cleansing balm. A cleanser that leaves skin feeling comfortable and cared for is exactly what we hope for, and we're delighted it's become a favourite. Thanks for sharing your experience with us! Warm regards, Mikaela Team grüum

Posted 1 month ago

“Great range of products, environmentally friendly and reasonable prices.”

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Posted 1 month ago

Hi June, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“Lovely cosmetics, all natural. They deliver what they promise. I've quite a collection now. I think SPF Lip Conditioner is my favourite one.”

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Posted 1 month ago

Hi there, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“I had never used before but every product I have used since has been great!!”

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Posted 1 month ago

Hi Mya, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“really nice products and considering to buy again! I have used more than 6 types of grüum products so far and every one of them was really successful.”

Helpful Report

Posted 1 month ago

Hi there, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“Excellent products. I particularly like the suncare range and the shampoo bars (which are the only ones I've found which work in very hard water.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that you're enjoying our products, especially our suncare range and shampoo bars. It's wonderful to know that you've found our shampoo bars work well even in a hard water area, as we know this can be a challenge with many hair care products. Thank you again for your kind words and for taking the time to share your experience. We really appreciate your support of grüum 🧡 Kind regards, Team grüum

Posted 1 month ago

“Love Gruum! Deodorants, body oil and face SPF are firm favourites.”

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Posted 1 month ago

Hi there, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 26,828 reviews