Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,010 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, delivered on time. I recommend them!”

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Posted 3 weeks ago

“Got to me very quickly and love the products.”

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Posted 3 weeks ago

“My order never arrived”

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Posted 3 weeks ago

Hi there, Thank you for letting us know — we’re sorry to hear your order hasn’t arrived yet. We’ve reached out to you privately to help get this sorted as quickly as possible. Our team is here to make sure you receive your order and are happy with your experience. Best wishes, Andrea - team grüum

Posted 3 weeks ago

“I bought a room spray from them as I had received one before as a free sample & I really liked it. I wasn't disappointed as it was a lovely fragrance & I like the fact that it isn't an aerosol. I paid £5 as it was on special offer & it was well worth it! I'll definitely be buying another one even if it's full price it's great value for money!”

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Posted 3 weeks ago

“These products are fantastic I’ve used so many different types from shampoo bar to moisturise bar to cool moisture spritz even sleep balm I love your products there great quality there lasting and smell fresh”

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Posted 3 weeks ago

“It was easy to find what I wanted on the website. The products are really very nice but I was a bit surprised how small the individual bottles are. I'm happy with them but could have done without the surprise, as some of them were gifts for a friend.”

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Posted 3 weeks ago

“I have been pleasantly surprised with Gruum, the shampoo bar smells so good leaves my hair feeling great”

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Posted 3 weeks ago

“Amazing products, will definitely purchase more in the future, my skin was left amazing after using their face wash bar, and also super soft! The Coconut Shampoo Bar left my hair smelling beautiful and also silky soft! Super amazing thank you!”

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Posted 3 weeks ago

“I Won this threw Macdonlds Monopoly Instant Wins! Only had to pay Postage " When it Arrived it was X2 Items in Gift St Really Small and this would have Cost me £12 . Total Ripp off. I wouldn't have paid the Postage amount if I knew what I would receive!!”

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Posted 3 weeks ago

Hi there, Thanks for sharing your feedback, and congratulations on your McDonald’s Monopoly win! The full contents of each of the four gift sets were clearly listed at checkout so customers could see exactly what was included before placing an order. I’m sorry if this wasn’t clear at the time — we really appreciate you letting us know, as it helps us improve how we share information with our customers. Best wishes, Andrea - team grüum

Posted 3 weeks ago

“My order never came not worth won’t be purchasing again”

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Posted 3 weeks ago

“Ordering process was good but I don't rate the products. The face moisturiser is VERY heavily franganced, not in a good way, i dont mind a small ammount of scent but this feels too scented for my face. It's also very thin and doesn't feel very mouturising more watery. The moisturiser also pills on the skin even without any other skincare beforehand.”

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Posted 3 weeks ago

Hi there, Thanks so much for sharing your thoughts with us — we really appreciate your feedback. We're glad to hear the ordering process went smoothly, and we’re always grateful for insights that help us refine our products. Our team works hard to create skincare that suits a variety of preferences and skin types, so your comments about the scent and texture are very helpful. We’ll be sure to share them with our product team as we continue to develop and improve our range. If you’d like some personalised recommendations for other moisturisers that might suit your skin better, our customer care team would be happy to help — you can reach them at support@gruum.com. Thanks again for being part of the grüum community! Warm regards, Andrea - team grüum

Posted 3 weeks ago

“I first tried Grüum after winning a skincare set through McDonald’s Monopoly and honestly, I was blown away! The moisturiser is amazing, super hydrating without feeling heavy and the soap is so gentle on my skin. Slowly converting all my skincare over to Grüum now”

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Posted 3 weeks ago

“I like all Gruum products ordered so far, especially teh fact that they have no nasty chemicals. The soy wax candles are great value for money! Thank you”

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Posted 3 weeks ago

“Very smooth and easy ordering. Products are high quality.”

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Posted 3 weeks ago

“Soap and moisturiser feels great and the reed diffuser smells lovely”

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Posted 3 weeks ago

“I ordered Autumn skin care kit and a soap I am using skin care kit which is an oil for face under eye treatment and lip conditioner.Its realy good”

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Posted 3 weeks ago

“I first tried gruum from a free trial and fell in love with the shampoo bar and how much foam they produce. Also loved the smell of the face cleaner. Since then I’ve made a couple of purchases because I don’t like any other brand shampoo bars as much as Gruum’s.”

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Posted 3 weeks ago

“Loved the roll on sprays, they smell absolutely amazing! Will definitely recommend your company! Your amazing!”

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Posted 3 weeks ago

“I have the Shampoo & conditioner bars for hair growth. I was sceptical to begin with but now I love it! My hair feels thicker, looks healthy & shiny. Would highly recommend x”

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Posted 3 weeks ago

“I and my son have very sensitive skin & allergic to most deodorants, so when I saw that you had developed a more natural versio, I had to give it a try - although I haven't started using them yet, I gave one to my son who is really impressed & hasn't had any reactions as it's also plastic free it's a win win for us”

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Posted 3 weeks ago

Gruum is rated 4.7 based on 24,010 reviews