Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,604 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this company. Lovely items, kind to people and the planet and fantastic customer service. Will definitely be ordering more!”

Helpful Report

Posted 1 month ago

“The scents off the products are gorgeous. I bought candles and room diffusers and sprays.”

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Posted 1 month ago

“Lovely packaging and nice unique products”

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Posted 1 month ago

“Lovely stuff from gruum. Never had any problems with my orders. They have some really good offers too.”

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Posted 1 month ago

“Very nice product”

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Posted 1 month ago

“I have been trying out different Gruum products for a couple years now and with every new product I try, I am delighted! Hair care, face care and most recently the child range. The products are simple and effective. Thank you! Recommend to all my friends.”

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Posted 1 month ago

“I’m sure it would have been great but my orders 3 of them all postage paid never turned up. Great job”

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Posted 1 month ago

Hi Jamie, Thank you for your feedback. We’re very sorry to hear your orders didn’t arrive as expected. We’ve reached out to you privately to help resolve this and appreciate your patience. Warm regards, Andrea – team grüum

Posted 1 month ago

“Absolutely love these products. Face wash and soaps are amazing. Will defo be ordering again”

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Posted 1 month ago

“I was very pleased with my purchase from Gruum. It was the first order and I will definitely buy again.”

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Posted 1 month ago

“Love these products. So far I’ve tried everything from shampoo to reed diffusers and I’ve not been disappointed yet. I love their use of essential oils. Delivery has been super fast too and the lack of plastic waste is also a big bonus”

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Posted 1 month ago

“I love the self care kits and the amazing price”

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Posted 1 month ago

“Gruum gift sets have become a Christmas tradition in our house and this year I was delighted to buy their Advent Calendar at a fantastic price to gift to my daughter. She has very sensitive skin and normally beauty calendars are a no-no. As always, lovely products, considerably packaged and an excellent notification system re their delivery. Easy to get hold of too if you need a quick question answered. PS my Sweet Orange & Cinnamon candle is filling the house with festive cheer.”

Helpful Report

Posted 1 month ago

“Grüum is an exceptional company. I have used their products over a number of years and I love them. They are reasonably priced, natural and feel great. I also rate the whole company’s ethos. I recently had a reason to highlight an issue with the customer services team. They went beyond being supportive and addressed my concerns in a detailed email and very quickly resolved my concerns. The email was so well written, something that doesn’t seem to happen much these days. I think many companies could learn a lot from how grüum operate. I can’t recommend them highly enough.”

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Posted 1 month ago

“Great products all natural couldn't recommend enough..the Calming/Sleep pulse point roller and relaxing Lavender Spray really do work ...used by all the family.”

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Posted 1 month ago

“I like the ethos behind Gruum. My daughter is vegan , I bought her the Advent Calendar, simply but beautifully packaged. I was impressed and she was pleased with her first few days, a soy wax melt, a roll on perfume. Keep up the good work.”

Helpful Report

Posted 1 month ago

“Ordered the relaxation set. Dissolved the skin melting sleep butter in the tub and was not expecting what happend next. When they said it was skin melting they weren't joking. Submerged myself in the bath and the solution was very harsh. The smell wasn't great at all. Was expecting a nice mellow lavender. Don't buy just use essential oils in the bath instead.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience. We appreciate you letting us know how the relaxation set worked for you. The skin-melting sleep butter is designed to deeply nourish, and we understand that everyone experiences scents differently. We’ll pass your comments on to our product team. If you’d like to discuss this further, please feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 1 month ago

“Brilliant!”

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Posted 1 month ago

“I have always been concerned about personal hygiene products, for many reasons, environmental, sustainability, health etc. I tried quite before Grüum, but it just ticked all the boxes for me, it just works, lathers well, smells great and provides me with many choices/variations. I use grüum all the time because it gives me pleasure knowing I am not damaging the environment in any way. Unlike many of the processed items purchased in the supermarkets...”

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Posted 1 month ago

“Fantastic quality and service”

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Posted 1 month ago

“I'm enjoying experimenting with gruum products. The solid shampoos are lovely as is the face soap for oily skin. The advent calendar is a great way to try products and if there is anything that I don't personally use I can gift it.”

Helpful Report

Posted 1 month ago

Gruum is rated 4.7 based on 24,604 reviews