Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,841 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product was amazing I find it hard to find skin care to use with sensitive skin”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We’re glad Gruum is a good fit for your sensitive skin. If you ever need recommendations or tips, we’re here to help. Kind regards, Grüum team

Posted 1 month ago

“Letterbox packaging which is good.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We're glad you liked the letterbox packaging. Kind regards, Grüum team

Posted 1 month ago

“Great products at competitive prices.The special offers are excellent value for money. The products are so soft and calming for the skin. The seasonal s ent offerings are superb.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We're thrilled you're enjoying Gruum products and finding value in our offers. We look forward to welcoming you back soon. Kind regards, Grüum team

Posted 1 month ago

“Fab products used the shampoo bar the roll on perfumes and also got the shaving kit and beard care kit for family. Everyone has stated how good their skin feels from it”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We’re thrilled you and your family are enjoying Gruum products and that your skin feels good. Kind regards, Grüum team

Posted 1 month ago

“I loved it it is great”

Helpful Report

Posted 1 month ago

Hi Ben, Thank you for the lovely review. We’re glad you're enjoying Grüum products. Kind regards, Grüum team

Posted 1 month ago

“Great product range”

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Posted 1 month ago

Hi Marco, Thank you for the lovely review. We’re glad you’re enjoying the product range and hope to see you again soon. Kind regards, Grüum team

Posted 1 month ago

“Received on time. Products are small but I think they will last a long time. I am happy with my purchase and will certainly look to buy again. I like the ethos of the company.”

Helpful Report

Posted 1 month ago

Hi Wendy, Thank you for the lovely review. We’re glad you're enjoying the products, and we look forward to having you shop with us again. Kind regards, Grüum team

Posted 1 month ago

“This is a great company with all the values I Al GN with, products are beautiful and have used them alot, recently loving the hand balm bar what an amazing item to have in your handbag”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for the wonderful feedback. We're delighted you love the products and that the hand balm bar is a favourite. We appreciate your support and hope to keep delivering items you enjoy. Kind regards, Grüum team

Posted 1 month ago

“I ve recieved the product early and using it now.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, great to hear it arrived quickly! Ana grüum Team x

Posted 1 month ago

“Absolutely loved the soap facial wash, the product felt very luxurious. Would definitely recommend this.”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you so much for sharing your lovely feedback. We’re really pleased to hear you enjoyed our product. Your recommendation means a great deal to us. Your feedback has been shared with the team, and it’s always wonderful to hear when a product is appreciated like this. Kind regards, Team grüum

Posted 1 month ago

“Butter bar was ok. ..ish Delivery expensive and very long! Customer service appaling! Never again!”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave your feedback Gareth. We’re sorry the experience wasn’t quite as expected. We do offer an expedited delivery option at checkout, while standard shipping times can occasionally vary as they aren’t guaranteed. We can see our team supported you throughout and we’re glad your order has now arrived safely. If there’s anything further you need, please don’t hesitate to contact support@gruum.com and we’ll be happy to help. Kind regards, grüum Team x

Posted 1 month ago

“Love your products ! My last order is for a travel adventure in India so didn’t want take liquids. The shampoo bar is especially good! There is no waste either so good for the planet - well done guys !! On my travels I take a plastic tube of washing liquid for the ‘smalls’ do you do a soap version of this if not it would be a great addition ?!”

Helpful Report

Posted 1 month ago

Hi Marianne, Thank you so much for your lovely review and for sharing your travel experience with Gruum. Great idea about a soap version for the “smalls” — we’ll pass your suggestion to the product team for consideration. Warm regards, Team Grüum

Posted 1 month ago

“I've been using Gruum shampoo for a few years now and love it. When they run offers I usually buy something new to try it. My new favourite is the deodorant. I'll not go back to cheap roll on ever again. Keep doing what you do Gruum, I love it and often buy gifts for friends so that they can love it too.”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you so much for sharing your experience with us. We’re delighted to hear you’ve been enjoying the shampoo for years and that you’ve discovered a new favourite in the deodorant too. It’s wonderful to know you enjoy trying new products when offers come around. It really means a lot that you choose grüum as gifts for friends as well, such a lovely way to share the experience. Thanks again for your continued support. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Youth restoring gel serum very light and hydrates skin well. I liked the undereye treatment with roller giving estra cooling effect. I like the fact that packaging is kept to a minimum and natural ingredients are used.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the lightweight feel of the gel serum and how well it hydrates your skin. It’s lovely to know the under eye roller is adding that extra cooling touch too. It’s great to hear you appreciate the minimal packaging and focus on natural ingredients as well. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Excellent ordering. Fast delivery. I LOVE this shampoo. Have been using it for a couple of years - I order multiple bars at a time. My hair feels cleaner, more healthy and less flat and full of gunk than when I used the bottle shampoos. And I love the fact that it come in cardboard so I don't have plastic!”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you so much for sharing your experience with us. We’re absolutely delighted to hear how well the shampoo bars have been working for you over the years, and that your hair is feeling cleaner, healthier, and full of life. It’s wonderful to know they’ve become such a staple in your routine. It’s also lovely to hear you’re enjoying the plastic-free packaging, that’s something we’re really passionate about. Thanks again for your continued support. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I do like Gruum products, but have an issue with the bars. Are they moisturiser, shampoo, conditioner, make up remover, after sun...? The boxes break up and I've no idea what is what - makes for an interesting cleaning session. So maybe certain shapes or set colours for catorgories, or reusable containers with names on? I only want plastic free products now, container and product. Ordering is super easy, delivery is pretty quick. I do trust this company.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear you’re enjoying the products, and that ordering and delivery have been a smooth experience. It’s also great to know you value plastic-free options, that’s something very important to us too. We really appreciate your comments around identifying the bars once they’re out of their packaging. That’s incredibly helpful insight, and your suggestions on shapes, colours, or reusable containers are brilliant ideas that we’ll be sure to pass along to our team. Thanks again for your support and for sharing your experience. Warm Regards, Andrea - team grüum

Posted 1 month ago

“The bundles are amazing and great price although I only get the bundles with the free coupons and just paying for shipping the products are great and definitely work I would definitely recommend”

Helpful Report

Posted 1 month ago

Hi Kelsey, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the bundles and finding them great value, it’s lovely to know the products are working well for you too. It’s great to hear you’d recommend them. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Excellent in every way”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear you’ve had such a great experience, it really means a lot to us. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Fabulous skin and hair care, great for the environment and works well for any eco-warriors. I love the glos hair shampoo and conditioner soap bars. A game changer if you’re off on holiday- no bulky shampoo bottles to pack and instead these are so neat in the suitcase. I also regularly buy the wonky soap bars- great variety of scents and different sizes at much affordable too.”

Helpful Report

Posted 1 month ago

Hi Charlotte, Thank you so much for your wonderful feedback. We’re delighted to hear how much you’re enjoying both the skin and hair care range, and that the bars have been such a game changer for travelling. It’s great to know they’re making life that bit easier while keeping things a little more eco-friendly. It’s lovely to hear you’re enjoying the wonky bars too, such a great way to explore different scents and sizes. We really appreciate you sharing your experience. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I have been using Gruum hair products for a few years now. During that time they have been the best thing ever for my hair. My hairdresser has been amazed how my colour lasts compared to using ordinary shampoo and conditioner. I tried going back to bottles a couple of times (one wash only each time) and immediately went back to the Gruum bars. Highly Recommended.”

Helpful Report

Posted 1 month ago

Hi Angie, Thank you so much for sharing your experience with us. We’re absolutely delighted to hear how well the hair bars have been working for you over the years, and that even your hairdresser has noticed the difference in your colour. That’s wonderful to know. It’s great to hear they’ve become such a trusted part of your routine. We really appreciate your continued support and recommendation. Warm Regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,841 reviews