Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,848 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, but the face wash bar didn't suit me and, although the roll on perfumes smelled lovely, the scent didn't last very long.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your feedback. We’re pleased you enjoyed the service, and we’re sorry the face wash bar and the perfume scent didn’t meet your expectations. If you’d like, we can suggest alternative products that may suit your skin and fragrance preferences better. Warm regards, Team grüum

Posted 4 weeks ago

“Wonderful products and easy site to use. Highly recommended.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you so much for the recommendation! We are pleased to hear you are enjoying our products. Warm regards Mikaela Team grüum

Posted 4 weeks ago

“I always love the Wonki bars as it's lovely to have a good selection. I nearly always buy the 1kg. When you do you get 2 lots of 500g. I find it disappointing when you open the second packet only to find it's the same selection of soaps as the first. I really don't know if it is possible but when you order a 1kg can't the 2 packets contain a different selection of soaps? That is my ONLY gripe.”

Helpful Report

Posted 4 weeks ago

Hi Catherine, Thank you so much for your feedback and for being a regular Wonki Bar customer! We’re really pleased to hear you love the selection overall. The Wonki Bars are made up of off-cuts, so the variety available can depend on the stock we have at the time. We do always try to include a wider mix when we have excess stock available, but occasionally we’re limited to the varieties we currently have in the warehouse. We completely understand your disappointment when both 500g packs contain the same soaps, and we appreciate you bringing this to our attention. We’ve passed your feedback on to the warehouse team to review going forward. Thanks again for letting us know and for your continued support! Warm regards, Team Grüum

Posted 4 weeks ago

“Love the no.packaging thing, just cardboard box, and how easy it is to use. Great feel on the sking too.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the minimal packaging and how easy the products are to use. It’s lovely to know you’re also enjoying how they feel on your skin. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Products always good and do what they say on the tin . However one constructive suggestion for your factor 50 sunscreen . It’s a very dense cream and a lot of it gets stuck in the corners of the container which is impossible to get out. I used a small teaspoon handle to get into the edges and had enough for about a weeks worth . This is a bit of a faff and a waste of product. It would help if it could be put into a rounded container and one where the sunscreen is easily getatible especially as it starts to run out. Thank you Anna”

Helpful Report

Posted 1 month ago

Hi Anna, Thank you for taking the time to share such thoughtful feedback. We’re so pleased to hear you’re happy with the products overall and that they’re working well for you. We really appreciate your suggestion regarding the sunscreen packaging as well, that’s a very helpful insight. It’s great to know how the design is impacting usability, especially towards the end of the product. We’ll be sure to pass this on to our team for consideration. Thanks again for your review and helpful suggestions. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Very happy with your products”

Helpful Report

Posted 1 month ago

Hi Luana, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re happy with the products, that’s wonderful to know. Thanks again for your support. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“Lovely products priced well with beautiful packaging. Smells aren't long lasting on skin/hair but great initially.”

Helpful Report

Posted 1 month ago

Hi Gabriella, Thank you for taking the time to share your feedback. We’re so pleased to hear you’re enjoying the products and packaging. We really appreciate your comments on the scent longevity as well, it’s helpful for us to understand how they perform for you. Thanks again for your review. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“This product was amazing I find it hard to find skin care to use with sensitive skin”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We’re glad Gruum is a good fit for your sensitive skin. If you ever need recommendations or tips, we’re here to help. Kind regards, Grüum team

Posted 1 month ago

“Letterbox packaging which is good.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We're glad you liked the letterbox packaging. Kind regards, Grüum team

Posted 1 month ago

“Great products at competitive prices.The special offers are excellent value for money. The products are so soft and calming for the skin. The seasonal s ent offerings are superb.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We're thrilled you're enjoying Gruum products and finding value in our offers. We look forward to welcoming you back soon. Kind regards, Grüum team

Posted 1 month ago

“Fab products used the shampoo bar the roll on perfumes and also got the shaving kit and beard care kit for family. Everyone has stated how good their skin feels from it”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the lovely review. We’re thrilled you and your family are enjoying Gruum products and that your skin feels good. Kind regards, Grüum team

Posted 1 month ago

“I loved it it is great”

Helpful Report

Posted 1 month ago

Hi Ben, Thank you for the lovely review. We’re glad you're enjoying Grüum products. Kind regards, Grüum team

Posted 1 month ago

“Great product range”

Helpful Report

Posted 1 month ago

Hi Marco, Thank you for the lovely review. We’re glad you’re enjoying the product range and hope to see you again soon. Kind regards, Grüum team

Posted 1 month ago

“Received on time. Products are small but I think they will last a long time. I am happy with my purchase and will certainly look to buy again. I like the ethos of the company.”

Helpful Report

Posted 1 month ago

Hi Wendy, Thank you for the lovely review. We’re glad you're enjoying the products, and we look forward to having you shop with us again. Kind regards, Grüum team

Posted 1 month ago

“This is a great company with all the values I Al GN with, products are beautiful and have used them alot, recently loving the hand balm bar what an amazing item to have in your handbag”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you for the wonderful feedback. We're delighted you love the products and that the hand balm bar is a favourite. We appreciate your support and hope to keep delivering items you enjoy. Kind regards, Grüum team

Posted 1 month ago

“I ve recieved the product early and using it now.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, great to hear it arrived quickly! Ana grüum Team x

Posted 1 month ago

“Absolutely loved the soap facial wash, the product felt very luxurious. Would definitely recommend this.”

Helpful Report

Posted 1 month ago

Hi Lisa, Thank you so much for sharing your lovely feedback. We’re really pleased to hear you enjoyed our product. Your recommendation means a great deal to us. Your feedback has been shared with the team, and it’s always wonderful to hear when a product is appreciated like this. Kind regards, Team grüum

Posted 1 month ago

“Butter bar was ok. ..ish Delivery expensive and very long! Customer service appaling! Never again!”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave your feedback Gareth. We’re sorry the experience wasn’t quite as expected. We do offer an expedited delivery option at checkout, while standard shipping times can occasionally vary as they aren’t guaranteed. We can see our team supported you throughout and we’re glad your order has now arrived safely. If there’s anything further you need, please don’t hesitate to contact support@gruum.com and we’ll be happy to help. Kind regards, grüum Team x

Posted 1 month ago

“Love your products ! My last order is for a travel adventure in India so didn’t want take liquids. The shampoo bar is especially good! There is no waste either so good for the planet - well done guys !! On my travels I take a plastic tube of washing liquid for the ‘smalls’ do you do a soap version of this if not it would be a great addition ?!”

Helpful Report

Posted 1 month ago

Hi Marianne, Thank you so much for your lovely review and for sharing your travel experience with Gruum. Great idea about a soap version for the “smalls” — we’ll pass your suggestion to the product team for consideration. Warm regards, Team Grüum

Posted 1 month ago

“I've been using Gruum shampoo for a few years now and love it. When they run offers I usually buy something new to try it. My new favourite is the deodorant. I'll not go back to cheap roll on ever again. Keep doing what you do Gruum, I love it and often buy gifts for friends so that they can love it too.”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you so much for sharing your experience with us. We’re delighted to hear you’ve been enjoying the shampoo for years and that you’ve discovered a new favourite in the deodorant too. It’s wonderful to know you enjoy trying new products when offers come around. It really means a lot that you choose grüum as gifts for friends as well, such a lovely way to share the experience. Thanks again for your continued support. Warm Regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,848 reviews