Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,006 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website (which is always good)Great products offered at very reasonable prices Purchased a couple of bath soap and skincare packages for gifts for friends and they adored them,think they will now shop at Gruum themselves. Great service,,thank you.”

Helpful Report

Posted 3 weeks ago

“Easy to naviagte service and good timely updates on delivery and transit”

Helpful Report

Posted 3 weeks ago

“Great products! Always feel fresh after use.”

Helpful Report

Posted 3 weeks ago

“Great product, great long lasting smell, love it would want more.”

Helpful Report

Posted 3 weeks ago

“Absolutely worth it love it”

Helpful Report

Posted 3 weeks ago

“really great products, received perfumes and smells amazing and fresh.”

Helpful Report

Posted 3 weeks ago

“Bought the three pack of roll on perfumes for my partner and we like them all smell very nice would order again”

Helpful Report

Posted 3 weeks ago

“I purchased an item and intended to gift it to someone, I was surprised when it arrived with no exterior packaging and just the bare product itself. I found it unpresentable and now cannot gift it. Packaging would be much better for a product to increase its appeal and quality.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for your feedback! All our products are shipped as shown on our website. Only gift sets and certain promotional sets come in extra packaging, which is usually noted in the product page. If your order looks different from what was advertised, please email us at support@gruum.com and we’ll be happy to help. We hope you’re enjoying the products and that this helps clarify things! Warm regards, Andrea - team gruum

Posted 3 weeks ago

“I love their products. Very moisturising and not irritating at all”

Helpful Report

Posted 3 weeks ago

“The only down fall about this product is that I am now going to have to get the rid of all my other products and be sure to get the full range of Gruum. Such lovely product , kind on skin , amazing scent and it actually makes a difference . Good going guys x”

Helpful Report

Posted 3 weeks ago

“Ordered 3 fragrances as part of the McDonald’s promotion. Ordering on the site was simple, products arrived promptly and the fragrances smell lovely - perfect for use during the day for work. I would definitely order again as a good quality product.”

Helpful Report

Posted 3 weeks ago

“Very happy with all products received. Great recyclable packaging which is a must these days. Products are great use the fragrance sets daily and the nail products once a week. Was originally bought by a family member but will purchase these products in the future.”

Helpful Report

Posted 3 weeks ago

“Ordered some fragrances and they came withing 2 days of ordering and the scents are incredible”

Helpful Report

Posted 3 weeks ago

“The website was very easy to use and found what I was looking for right away. The delivery was fairly quick and the product smelt amazing. I will definitely be using again and I recommend to anyone. I've had many compliments about how good I smell.”

Helpful Report

Posted 3 weeks ago

“I put an order in and I’ve waited weeks and no parcel off them”

Helpful Report

Posted 3 weeks ago

Hi Shauna, Thank you for letting us know — we’re sorry to hear your order hasn’t arrived yet. We’ve reached out to you privately to help get this sorted as quickly as possible. Our team is here to make sure you receive your order and are happy with your experience. Best wishes, Andrea - team grüum

Posted 3 weeks ago

“Prompt delivery and the best bar shampoo I've had and I've tried a few!!”

Helpful Report

Posted 3 weeks ago

“Everything is great, but I recommend different lids for perfumes as my child managed to undo it and try to drink it. Luckily, I got to him. But great perfume.”

Helpful Report

Posted 3 weeks ago

“I have now received 2 orders from Grüum and I have been extremely pleased both times. Purchasing item was easy and I was kept updated on delivery along with a friendly email asking for how it can be improved! Would recommend.”

Helpful Report

Posted 3 weeks ago

“Products are absolutely amazing and so much to choose from Perfect customer service Definitely a company to keep yours eyes on for the future”

Helpful Report

Posted 3 weeks ago

“Excellent fragrances and roll on is unusual way to apply but works well , fragrance lasts well , quite pricy working out at £42 rrp for set received essentially for 27ml which puts it in high end range .”

Helpful Report

Posted 3 weeks ago

Gruum is rated 4.7 based on 24,006 reviews