Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,684 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am 55, in menopause and found some of my usual products for face and body to not be working. I have combination skin which gets dehydrated all the time, some redness, a few wrinkles too. I also have ME/CFS/Fibromyalgia. i found the Grüum site via vodaphone ‘for you’, got a code so I could try out the products. I liked their ethos and saw that the products were eco/animal friendly.so I bought a bundle. I received was face wash, face reviving gel and a cake of moisturiser bar and hand cream. My face responded well and after a week a difference was noticed in texture, and moisture balancing. My skin was glowing, happy, healthy and balanced and wrinkles less prominent. I’ve ordered more since then, a discovery set which had a serum in and some soy wax melts and a few surprises. The Roller ball scents are so good I’ve used up one already and ordered another along with Aloe soap. Getting ready to try the hair bars soon. I think I found my forever brand and it’s so easy to get what you need and the website is easy to navigate. I would recommend Grüum especially to peri-menopause and menopause ladies, also to people with ME/CFS/Fibromyalgia. Gentle and budget friendly with great Customer Service who care.”

Helpful Report

Posted 9 months ago

“Some nice products that feel and work very well. Great simple packaging and I especially like the facial spray + gel.”

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Posted 9 months ago

“Niice consistency to the liquid products, pleasant smelling too. I haven't used my solid bar soaps yet but I'm sure they'll be of the same high quality as other Gruum products I've used.”

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Posted 9 months ago

“Lovely products my skin loves. The scents are lush and everything lasts really well. They are well thought out products with unisex scents that aren't overpowering. Keep up the good work!”

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Posted 9 months ago

“Really impressed with Gruum - products are great and delivery was really fast”

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Posted 9 months ago

“Nice product.”

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Posted 9 months ago

“I’ve been really impressed with these products! The daily facial rinse is super light and leaves my skin feeling fresh and perfectly clean without any tightness. The facial gel moisturizes beautifully—it sinks in quickly and keeps my skin feeling hydrated all day. Plus, I love that both products have great ingredients, which makes me feel even better about using them. Definitely a great addition to my skincare routine!”

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Posted 9 months ago

“i found this very helpful as my skin is sensitive so it’s not easy finding a product that reacts well and this was amazing”

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Posted 9 months ago

“I received my Gruum products through a Vodafone offer. I am really pleased with everything I’ve got (face wash, face spray, serum gel etc) and will look at buying more when these run out”

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Posted 9 months ago

“Gruum facial care products is 💯, very skin friendly. Love it. Delivery was good too.”

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Posted 9 months ago

“The bottles are too small and don’t last long at all. The package was damaged when it arrived! Send me free samples and I’ll try more products I like to order more Thanks”

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Posted 9 months ago

Hi Gurvir, Thanks for taking the time to leave a review and thank you for your feedback about the size of the bottles. We only use full sized products and don't do any sample sizes I am afraid. Sorry to hear that your packaging was damaged upon arrival. If any of your products were damaged then please feel free to get in touch with us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I didn't receive what I paid for and can't contact as I was a guest ordering. Not impressed!”

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Posted 9 months ago

Hi Alison, Thanks for taking the time to leave a review. Sorry to hear that your order did not arrive. I have looked into this for you and I can see that one of our team have sent you out a replacement order and it has now been delivered. You can get in touch with us anytime at support@gruum.com if you need any further help, it doesn't matter if you have placed your order as a guest. I hope this helps and I hope you are now enjoying your products! Warm regards Mikaela-Team gruum

Posted 8 months ago

“I have purchased Gruum products in the past and would recommend . Skin care and sun protection range.”

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Posted 9 months ago

“The delivery was so quick and the presentation was amazing. The products are the best and have improved my skin and acne, they work quite quick, feel nice on the skin and don’t irritate.”

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Posted 9 months ago

“Very Very nice product.”

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Posted 9 months ago

“Very good product and quality!!”

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Posted 9 months ago

“Never recieved my order tried online chat asked me for all my details filled in then got fobbed off saying we have no live chat and I will be emailed”

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Posted 9 months ago

Hi Mark, Thanks for taking the time to leave a review. Sorry to hear that you have not received your order and that you had difficulty getting through to us on Live Chat. I have had a look into this and I have sent you a private email so please check your inbox/spam for an email from support@gruum.com and hopefully we can get this sorted for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Gruum cleared up my face and is great for sensitive skin. Its made my skin great! I highly recommend these products the face wash and soap smell amazing and I love my daily face spray keeps me feeling fresh all day!”

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Posted 9 months ago

“Gruum products are 2nd to none. Ordering and delivery was seamless and fast.”

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Posted 9 months ago

“Thank you so much Simon. Got it for free but I would defo buy again even though I didn't buy it 😂”

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Posted 9 months ago

Gruum is rated 4.7 based on 24,684 reviews