Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,740 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second order as I love multi purpose balm . Massaged into my nails they are so strong now.”

Helpful Report

Posted 9 months ago

“I love gruum products. They smell and feel great. I like the regular offers. The only thing I would say is the square bottles are tricky to get the thicker products out of and I wish the shampoo bars cost the same as a bottle of shampoo to encourage more to swap over and help the environment.”

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Posted 9 months ago

“Perfect service beginning to end. Lovely products, which work with my excema prone skin and response from customer services prompt and friendly. Absolutely recommend!”

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Posted 9 months ago

“Very disappointing. Packaging and branding is good as is delivery. The products we got were greasy and oily and not pleasant to use. Finally compared to other similar products I feel they are overpriced.”

Helpful Report

Posted 9 months ago

Hi Gareth, Thank you for sharing your thoughts with us — we really appreciate you taking the time to let us know about your experience. It’s great to hear that the packaging, branding and delivery met your expectations. I’m sorry to hear the products didn’t feel quite right for you. Everyone’s skin and hair can react differently, and your comments about texture and value are genuinely helpful for us as we continue to refine our formulas and range. I’ve shared your feedback with the team so we can keep improving. If you’d like help finding alternatives within our collection or something that may suit your preferences better, I’m always here to support. Warm regards, Andrea – team grüum

Posted 9 months ago

“Lovely scents, long lasting products, love the fact they are a small independent business.”

Helpful Report

Posted 9 months ago

“14 year old suffers with acne bought face bar, oh my brilliant spots are clearing, fab. He also loves body bar definitely buying more.”

Helpful Report

Posted 9 months ago

“I'll try n be constructive,non constructive criticism is neither here nor there,the product,s you've sent are too small,not sure what a customer can do with the roll on,s,mega small,and the soap 🧼🧼 is again way to small to do anything with them, overall very underwhelming Brian”

Helpful Report

Posted 9 months ago

Hi Brian, Thank you for taking the time to share your thoughts with us — we genuinely appreciate you giving the products a try. They are designed to be compact and travel-friendly, but we understand they may feel smaller than expected. Your feedback is really helpful, and I’ve passed it along to the team as we’re always looking at how we can improve our ranges. If you ever have any questions about the products or would like recommendations, I’m always here to help. Warm regards, Andrea – team grüum

Posted 9 months ago

“Great products with an even better price point!. Especially like the soaps and the matching roll on fragrances! Looking forward to receiving the advent calendar this year. Give them a try.”

Helpful Report

Posted 9 months ago

“Arrived on time,well packaged and a good value surprise item.”

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Posted 9 months ago

“Lovely items, good deals I get a lot of my stuff from here It’s so echo friendly”

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Posted 9 months ago

“I initially brought gruum as part of a deal that was within a reward I'd gained from my workplace. Having used the products, I would definieltly be tempted to purchase these at full price for my own desire!”

Helpful Report

Posted 9 months ago

“Perfect multi use products. Healthy for body and mind. Great for my sensitive eczema skin and those oils and butters though marketed for body are brilliant for my afro hair too! Hard to find genuine affordable natural products and you can tell how passionate the company is. I had a rapid response and rectification when I accidentally placed an order to the wrong address and I've loved everything I've got from gruum so far. Lip conditioner, butters, oils and fragrances and adore the spray that I use to mist my face every morning x P.S GREAT for post partum skin issues too x”

Helpful Report

Posted 9 months ago

“I always try to buy natural products with natural ingredients and packaging. I love the range offered by Gruum. I have bought products for myself and as gifts.”

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Posted 9 months ago

“The cuticle oil is great, easily to apply, (roll on applicator) The hand balm is amazing, nice texture, not greasy at all, smells divine.”

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Posted 9 months ago

“Quick and speedy recovery, packaging was nice and standard kept the products inside safe. The product itself smells amazing and definatly does the job it promised. I will keep using. The website itself was easy to use and understand. Very happy with this order definatly will be ordering again!”

Helpful Report

Posted 9 months ago

“I have been using Gruum from the start. I love the oils and have given some products to friends including beard oils etc. They were really pleased. Delighted to see you doing so well. Even saw you included in the last in flight mag. Well done”

Helpful Report

Posted 9 months ago

“Gruum's shampoo bars are the best thing I've done for my hair. They lather up a lot more than other shampoo bars I've tried so your hair feels cleaner. I have brightly coloured hair and they don't strip the colour. They last ages and my hair feels thicker and healthier. My son has very sensitive skin and they've been great for him. Love them, I recommend them to everyone!”

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Posted 9 months ago

“Love the product- perfect and moisturising for dry skin”

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Posted 9 months ago

“Shocking win, thought I had won something special with McDonald's. Paid £3.95 for the delivery which took ages just to receive, and when it arrived it looked like testers. Tiny piece of soap the same you get for free in a hotel claiming its worth £16. All your doing with these marketing stunts is alienating people. Out of principle I will never buy your product.”

Helpful Report

Posted 9 months ago

Hi Lee, Thank you for sharing your feedback. Our bars are more concentrated and designed to provide around 16 washes, which makes them very different from hotel soaps. We aim to offer quality and sustainability in a compact form, and we’re sorry to hear this wasn’t what you expected. If you’d like to discuss this further or share more details, please reach out to us at support@gruum.com – we’re always happy to help and listen. Warm regards Team gruum

Posted 9 months ago

“I really like the products I purchased, in particular the coconut soap but. The smell is just so great. But it’s not just the smell, the quality is great, it does the job! Takes a little space. Love it!”

Helpful Report

Posted 9 months ago

Gruum is rated 4.7 based on 26,740 reviews