Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,740 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Underwhelming”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback — we really appreciate it. I’m sorry to hear that the product didn’t quite meet your expectations. If you’d like any tips on getting the best use from your products or have questions about our range, feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 9 months ago

“Amazing products. Website was very easy to use. I especially love the calming spray. Will be ordering again”

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Posted 9 months ago

“Won a set of products from a McDonald's promotion. Not worth the cost of the postage and absolutely disgusted that a company can charge these sorts of prices for what is essentially snake oil. No scent at all wife chucked it in the bin.”

Helpful Report

Posted 9 months ago

Hi Michael, Thank you for taking the time to share your thoughts — we really appreciate your feedback. I’m sorry to hear that the products didn’t meet your expectations. Our items are made with natural, concentrated ingredients, which can affect fragrance and texture compared to conventional products. This concentration also means they’re designed to last longer than their size might suggest. If you’d like any tips on how to get the best use from them or have questions about our range, feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 9 months ago

“Wish I could tell you I never got my order nothing turned up had an email saying it was sent out but received nothing I was the disappointed I couldn’t even be arsed to complaint as it been well over 2 months now but I keep getting emails to give you feedback back so here it is”

Helpful Report

Posted 9 months ago

Hi Paul, Thank you for taking the time to leave your feedback — we really appreciate it. I’m very sorry to hear that your order didn’t reach you. We’ve contacted you privately to resolve this and ensure you receive your items. We truly value your patience and your feedback, and we’re here to help with any questions or concerns in the future. Warm regards, Andrea – team grüum

Posted 9 months ago

“Lovely products and packaging! Great gifts too!”

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Posted 9 months ago

“nice products for sensitive and dry skin. calming spray helps me sleep. small products to carry on the go. very nice owners x”

Gruum 5 star review on 22nd November 2025

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Posted 9 months ago

“I really enjoy using your products as it does not have any negative reactions with my skin such as rashes”

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Posted 9 months ago

“Any body thinking of wasting their money on buying from this company be warned. The sales is nothing more than a scam, VFM I very much doubt it. What you get are nothing more than samples given free from the big department stores. Don't even bother complaining as the service dept. Must be totally AI. Joke of a company.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback — we really do appreciate hearing from you. I’m sorry to hear the products didn’t meet your expectations. Our items can look smaller than some high-street alternatives because they’re concentrated, natural formulas, designed to last longer than their size might suggest. This also helps us reduce unnecessary packaging and waste while still delivering effective products. I can assure you that everything we send is a full grüum product — never department-store samples — and our customer care team is very much real and here to help. If you’d like us to look into anything for you or have any questions, please feel free to contact us at support@gruum.com — we’re always happy to assist. Warm regards, Andrea – team grüum

Posted 9 months ago

“Loved the samples you sent me, quality products i will definately order from you again”

Helpful Report

Posted 9 months ago

“Products are lovely, but I don't know how you can say they are also friendly on your pocket. I was lucky enough to win free products. Purchasing more is way out of my budget but for those who can afford them, I'd recommend them.”

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Posted 9 months ago

“The pineapple and coconut collagen shots are to die for 🥰”

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Posted 9 months ago

“I have ordered 3 times now, each order being packaged with no damage and arriving in good time. Amazing products i 100% recommend!!”

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Posted 9 months ago

“Great products for us whilst looking after the planet. Website easy to use when ordering and delivery quick and simple.”

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Posted 9 months ago

“Skin and planet friendly products leaving your skin with light feelings.”

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Posted 9 months ago

“A very friendly group,so lovely to be part of customers who enjoy the range of toiletries they are involved in offering.”

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Posted 9 months ago

“Absolutely amazing site. Love everything about it. The hair and face items are soooo good. Don't dry skin either. The room sprays smell amazing along the diffusers too. Win win for me. Nicely packaged and all recyclable. Great prices fast delivery too. 100% definitely recommended.”

Helpful Report

Posted 9 months ago

“Great products highly recommended”

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Posted 9 months ago

“Lovely sustainable packaging. Super easy to order. The roll on cuticle oil feels very premium and the hand butter feels a bit greasy at first but absorbs very nicely.”

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Posted 9 months ago

“Thank you for sending my advent calendars I ordered 4 in September, but only received 3 this morning Is the other one on its way please? Thank you”

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Posted 9 months ago

“This is the first time I have used your products. I was recommended by a friend so I ordered a few bits including the hair soap bar. I have to say it is amazing and leaves my hair shiny, clean and soft. I was so impressed that as a present to myself I ordered the advent calendar - can’t wait til 1st December. 👏🙏”

Helpful Report

Posted 9 months ago

Gruum is rated 4.7 based on 26,740 reviews