Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,684 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The face spray was amazing! Really recommend”

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Posted 9 months ago

“My first time for purchasing Grüum & I really love it, I bought the facial serum. I'm hoping to purchase more when the time comes.”

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Posted 9 months ago

“Great skin care”

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Posted 9 months ago

“Very poor product”

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Posted 9 months ago

Hi Faisal, Thanks for taking the time to leave a review. We would love to know which product you are referring to as this helps us to identify areas where we can improve. Sorry to hear you feel this way. Please let us know if you need anything else by contacting us at support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“I have ordered various items from Gruum in the past and the quality is fantastic. Products that work, smell amazing and knowing they’re full of natural ingredients makes it all the better. They also do amazing deals.”

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Posted 9 months ago

“Not natural contains harmful chemicals”

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Posted 9 months ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear you feel this way. We would love to know which product you are referring to so we can help provide you with any information you need about it's ingredients. All our ingredients are available for each product on our website and should you have any further questions then please do not hesitate to reach out to us at support@gruum.com and we will do our best to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Gorgeous products and great customer service! I’ve placed 2 orders with Grüum now, a sleep/relax bundle and home bundle, both of which I’m so impressed with! All the products smell amazing and the relaxing sleep mist is definitely a favourite! The customer service I received when one of the products in the home bundle was sold out was brilliant. Alex the member of staff who resolved the issue, responded very quickly and I was very happy with the outcome. I look forward to trying more Grüum products in the future!”

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Posted 9 months ago

“Every product I have received is fantastic! The smells, textures, results, all are world class.”

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Posted 9 months ago

“Good product 👌”

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Posted 9 months ago

“Didn't receive my last order.. usually very prompt with an excellent range of products.”

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Posted 9 months ago

Hi David, Thanks for taking the time to leave a review. Sorry to hear that there was a delay with your order. I have looked into this and I can see that you have been in touch and that one of the team has now resolved this for you. I can see that your parcel is showing as delivered yesterday. We hope you enjoy your products! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Nic products, easy ordering, quick delivery. Thank you.”

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Posted 9 months ago

“Always high quality products! I love the breakdowns of what the ingredients do as it really helps figure out what is helping my skin! Have gotten a bit of everything - from candles to face serums to bath fizzes! All of it is sublime!”

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Posted 9 months ago

“I did not get this product as it was out of stock, I received a lip roller instead.”

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Posted 9 months ago

“The products that I receive were great. They arrived within a couple weeks and felt great on the skin, leaving my skin feeling smooth and smelling fresh. The one thing I’d say they could improve on is tracked delivery as I didn’t know what day the products would arrive.”

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Posted 9 months ago

“Bought the facial serum and the moisture massage bar, great quality products the missus loves them both, I've only used the serum and it's made a massive difference to my skin. I work in a dirty and dusty workshop environment and the skin on my face suffers from dry roughness and this stuff has helped massively, I don't think anything can make me look younger these days but its made my skin so much better. Honestly great products will recommend anyone to give them a try you won't be disappointed.”

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Posted 9 months ago

“As I work for the NHS I saw an offer for wax melts, reed diffuser and room fragrance. I ordered and was delighted with the 3 items which all have an amazing smell. Thanks for making ordering so easy. 😊”

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Posted 9 months ago

“Excellent products. Nice fragrances”

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Posted 9 months ago

“I like the ethos behind Gruum. I have used a variety of their products. Some of them I love and I buy again. Some are quite poor and I don't always finish as I don't get much from them.”

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Posted 9 months ago

“I discovered Gruum through Vodafone Rewards app. I've tried the coconut shampoo bar and was really happy with the product. Gruum also provided updates on when the order was despatched and respected the no marketing option selected. Well packaged and quick delivery. I highly recommend the product and the Company.”

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Posted 9 months ago

“I have just discovered Gruum products. I have been using the Face wash, Serum and Moisturiser. I look and feel as though I have had facial treatments in a beautician salon. I have used multiple different moisturising products for years. I can honestly say that my face feels soft and plumper, especially around my top lip and eyes. I feel like I have visible skin improvements even in the first month of using Gruum products. I am so impressed with all of the products I use, they smell amazing too. I highly recommend Gruum products. The company also are environmentally conscious and Vegan friendly, at an affordable price.”

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Posted 9 months ago

Gruum is rated 4.7 based on 24,684 reviews